Canoscan Problem

Re: Canoscan 4400F paired with VueScan 9.0.89.
When I scan graphic documents, a wide, transparent line appears within the scanned document, but this radomly placed line does not appear when photographs are scanned. For example, I have uploaded an image of a map with this posting. This map illustrates a wide vertical line to the left center area of the scanned page. It's important to note that this line "does not" appear on the original paper version of this image.
As such, I don't know why this wide, transparent line appears within various scanned images.
Thanks for any tips on how to eliminate this wide, transparent line during the scanning process.

I found the solution to my problem: the macbook was able to "see" the canoscan 3200f and I was able to successfully scan an image with this combination of software.
Install the most recent version of the canon scangear driver from canon's web site without scanner attached.
Restart with scanner attached.
Open Vuescan software and use.
I could not get the 3200f to work using Cannon's toolbox software, maybe if I fiddled around with some more ... but instead I think I'll just buy the Vuescan software and use it.

Similar Messages

Checkplugins.out---frozen on screen.

I was fiddling around with the computer (trying to trouble-shoot the scanner I have...that's another post) and now I have this blank box frozen on my screen all of the time. I've tried going to the dock to 'quit', but nothing happens.
I turned off the computer and turned it back on and it's still there. I went to the menu bar at the top of the screen to click on the checkplugins, but nothing would drop down for me to click on.
How do I get rid of this box?
Thanks.
ETA: Simple instruction, please...I'm clueless with computers

It's me again....the person with the CanoScan problems
I went to Installers, then clicked on ScanGear CS 7.2X, clicked on the preview and then the box appeared that said, "This plugin has a 68k code'. (whatever that means).
When I tried to close the box it asked me if I wanted to "quit" or "save". I just quit, but nothing happened and the box just stayed their in the middle of the screen. I clicked on a few thing and then the box went blank, but frozen on the screen.
Anyway, I'll start up in safe mode and see what happens.
Thanks!

CanoScan LiDE 60 scanner driver problems

I'm usually pretty good at troubleshooting software issues on my iMac, but this scanner problem has me absolutely stumped!!! My old Canon CanoScan LiDE 60 scanner stopped working the other day...out of the blue. I have been using the ScanGear software without a hitch, and now every time I open the program, I get a "Failed To Open Driver" message. I figured out that I obviously needed to upgrade my software and drivers. I did some research online and was told I needed to install the new CanoScan software and driver from the Canon website. This scanner model is technically not supported by Snow Leopard, but some people got it to work!! Well...I tried that, followed all instructions correctly, then restarted my Imac and replugged my scanner USB cord. I opened the ScanGear software again, but I still have the missing driver message!! I've been trying several little tricks to get it work, but still nothing. I'm at the point where I need to start from scratch and uninstall everything related to the scanner, but I'm not sure how to do that correctly either, removing all the orphaned data! Can someone please give me a step-by-step process what I need to do?

Guys, thanks for this. I've had similar problems but with your help and others solved both issues for the Toolbox and Driver (OS X10.6.8):
Make sure all previous drivers downloads etc are deleted, inc the DMG files etc and disconnect the scanner.
You can then download the latest Toolbox from the UK site [dated Feb 2011] (it doesn't require you to reboot, for some strange reason??). Then download the latest driver from the Australian site. You have to reboot then.
Everything seems to work fine. No preview as before unfrotunately but goes a treat. Hope that helps guys.

Is everybody having problems with Canoscan drivers-can anyone help, please?

After starting with Leopard, my LIDE25 refuses to work, and the window from the toolbox tells me a driver cannot be found, even after redownloading the driver, which, according to the Canon website, is perfectly compatible with the LIDE25 driver. Someone is not being honest, or Apple has made a huge mistake in the bug department. My smart mailboxes don't work either.Can anyone help? I see there are others with Canon scanner driver problems on this forum - what can we do? I'm so tired of fragile scanners breaking down and needing replacement - they are like VCRs in this respect, somehow a crap technology - but this time it's surely not the scanner to blame.

I have a Conoscan 8400F scanner, and after downloading the latest driver it actually works BETTER than it ever has... used to take almost 3 minutes to scan a 8.5 X 11 page, now less than a minute.
Jeff

Problem with interface between Photoshop and CanoScan 9000f, mark II

I have just upgraded my Mac to OS X 10.9.1, Photoshop to CC, and purchased the CanoScan 9000F, mark II. I had the CanoScan 8600F previously which came 8+ years ago with Elements 4 but now all this is obsolete with the current software and OS. In Photoshop Elements 4 and the old scanner, I could go to the File menu, select "Import" and find the scanner listed, going then directly to the Canon ScanGear interface to use to scan images. This is not currently happening with the new software and scanner. Under the File menu now I now only see "Images from device..." which takes me to another much less useful interface with the scanner. How can I get Photoshop to again connect directly to the ScanGear interface?

How can I get Photoshop to again connect directly to the ScanGear interface?
AFAIK, you cannot.
The direct connection required the less-than-reliable TWAIN plugin to access the manufacturer's scanner driver which was usually 32 bit only. Photoshop CC is going 64 bit only (it's there already on Macs) so Adobe has removed TWAIN from CC entirely.
http://helpx.adobe.com/photoshop/kb/twain-plug-photoshop-cs4-cs5.html
http://forums.adobe.com/thread/1245120
Additionally, when in use, TWAIN requires exclusive access to Photoshop so you cannot do anything else while scanning is occurring.
Adobe recommends scanning outside Photoshop (using a 3rd party utility such as Vuescan http://www.hamrick.com/). You can then scan (with Vuescan) and use Photoshop simultaneously. Then import the scanned image into PS CC.

Driver Problems with CanoScan 9000F and Mountain Lion?

I have recently taken delivery of a MacBookPro with Mountain Lion. I used Migration Assistant from an older MacBook and all seems to have gone well except for my CanoScan 9000F. This refused to load the MP Navigation software, even though I downloaded the latest drivers. I am a heavy user of the Scanner as I move towards a Paperless Office .
Does anyone have experience of this combination of Scanner and Lap Top? Thank you.

This forum is for troubleshooting Apple Software Update for Windows, a software package for Windows designed to update Apple products that run on Windows, and not related to Microsoft Office in any way. I suggest you post Office related questions on Microsoft's own forums for their Mac products.
http://www.officeformac.com/productforums

Canoscan hook-up problems

I dont know if this is the right category, but hopefully someone will find me :P Im trying to get a Canoscan scanner working with my macbook pro, and after hours of frustration, have had no luck so far. It's an older model, an N67OU. I went to the Canon website and tried installing a mac driver for it, but after it's downloaded from the site and i try to install it on my computer, it always just opens with Photoshop, which doesnt recognize the file type or w.e...The computer does recognize that the scanner is hooked up, but just will not do the scanning for me :P help?

According to the download page for N670U drivers, the Mac OS X driver for that scanner supports only PowerPC Macs, and only up to OS X 10.4.x. There is no Canon driver for it that you can use on your computer.
Hamrick Software's VueScan is a professional-quality scanner driver that supports the N670U on Intel Macs running Snow Leopard:
http://www.hamrick.com/

Canoscan 8400F problem

When I upgraded to 10.5.3 my scanner stopped working. When I try to acquire a scan using PhotoStudio I get the message "The necessary file could be missing or damaged, or some settings are incorrect. Reinstall the scanner driver. Scanner driver will be closed." I have deleted and reinstalled Canon files (from Canon website) for the toolbox and scangear with no results. The scanner does work with VueScan. I can save scans to file, then open them with PhotoStudio to edit but these extra steps waste time. I would rather be able to acquire scans directly from PhotoStudio. I tried upgrading to 10.5.4 and still have the same problem. Canon is now suggesting I download an older version of Mac OS X Data Source Manager (DSM) from www.twain.org. I thought I tried to get some advice here before taking that step. Thanks.

I ran into the scanning problem where I couldn't get any of my normal programs to find the 8400F scanner in OS X 10.5.4. After booting a 10.4.11 volume to do the scan job I went hunting and found a "new" driver from Canon. It fixed the problem for me.
The URL is - http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=120&mo delid=10242#DownloadDetailAct
Choose the OS to be "Mac OS X" and you should be able to download the 8400fosx10240en.dmg file. I installed this and now I can use the scanner with OmniPage SE, PhotoStudio 4, and GraphicConverter 6. There are a couple of warnings on the Canon web page for this driver upgrade as I show below.
"UPGRADES - Newly supports Mac OS X v10.5. RESTRICTIONS 1. After upgrading ScanGear, Toolbox cannot be used. 2. ScanGear cannot be installed in Mac OS 10.2.7 or before. An error message is displayed."
I hope this helps.

Communication problem in Mac Photoshop 11.0.1 (CS4)

I’m using OS10.6.3 Mac, and recently Photoshop can not detect CanoScan 8600F (scanner): I see 8600F in the import menu in Photoshop vers. 11.0.1, but when I select it, I get an error message saying that ‘Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check Status. Scanner driver will be closed. 155.0.0’ - I then click the OK button to close the alert and Photoshop freezes with spinning colored ball and I need to force quit the app. I reinstalled the entire Adobe CS4 as well as 8600fosx12131ej4.dmg, cstbosx5014ej4.dmg, and cstb50oposx101en.dmg, but problem persists. Curiously Canon’s Scanner Toolbox and Arcsoft Photostudio work fine with scanner.
I should mention that I replaced the OS hard disk and used Migration Manager to import previous apps and the like. Before reinstalling CS4, I uninstalled CS4 and deleted all CS4 files from preferences and application support per a suggestion on the web. When I ran Adobe CS4 Clean Script, it reported that there was nothing to delete.
Please advise since I'm out of ideas. Thanks.

Ahh.... now we're getting somewhere.
When it works under one user and not under another..... it's permissions.
You need to check out AppleJack.
You run it in Single User mode and it deep cleans the system cache, and repairs permissions at the Unix Kernel level.
Find it at sourceforge.net
There are instructions for installing and using it.
I'd say there's about an 85% probability that after AppleJack, your scanner will return.

Problem with scanning in Photoshop CS6 after upgrading to Mountain Lion

After upgrading to latest version of Mountain Lion i've got a problem with scanning directly into Photoshop CS6.
on the previous Lion version when I wanted to scan something, i just opened Photoshop -> File -> Import -> images from device
then a new window opened up the ImageCapture app where I could choose the device I wanted to use, and then I selected the scanner (Canon CanoScan 8400F) and I could scan directly into photoshop.
Now with Mountain Lion when I do the exact same thing, it opens a window, but it's impossible to select any device, as the new window is just a plain white window, with 2 buttons on top to rotate something that isn't there. (text is in dutch, cause I'm from the Netherlands)
hope someone can help me out.
I can scan with the use of the ImageCapture app without problems and then save that picture and open it in Photoshop, but it has worked before, so am I doing something wrong? or is this just a little bug
thnx in advance for the help

I’m having the same problem with my Epson Perfection 3200 Photo scanner and Adobe Photoshop CS6. It does the initial overview scan then I get the same blank window as BigNoud shows above. I've done a Software Update and have also updated OSX to 10.8.1.
I know for the Epson you can get a Mountain Lion compatible scan software from SilverFast for about $35.00 as an upgrade here.
I haven't gone that route yet as I don't want to give up any more money for my Apple/Adobe experience.
Any help would be appreciated.

PSE9 - Problem printing from full edit

When I try to print from the full edit page, I click on File, then Print and the Print page pops up. I select the correct printer, hit Print and the Fax menu pops up. I prefer to print from full edit instead of from the organizer. I have a CanoScan 9000f installed, but I don't scan directly to PSE, I only scan to my computer and open the pictures from PSE. Could this be the problem or is there another solution? I cannot print from full edit with any picture, scanned or not.

Please read related post for print issue http://forums.adobe.com/message/3275350. Go through my repies and thread and check if that resolution steps resolves your issue.
Thanks,
Garry

Getting Canon CanoScan Lide 20 to work with 10.4.10 and 10.4.11

When I upgraded to the latest version of Tiger 10.4.10 and .11 ... My Canon Lide 20 which had been working perfectly for years just stopped working. I tried to download the latest driver from canon but kept getting errors. After several different attempts I found this posting on version tracker did what it said and it worked!
"Problems Installing CanonScan Software - Version: 4.1.3, 2/5/2007 06:30AM PST
(3 of 3 users found this comment useful)
robert.loney
For Macintosh OSX users (including intel Macintosh computers) who have problems installing Canon scanner software, including older models. Please try the following steps to successfully install your scanner driver software:
Short Fix:
1. Use the "Deldrv" program to remove previously unsuccessfully installed driver(s). The "Deldrv" uninstaller can be found on the Canon website at the bottom of the Canon scanner driver pop up window that you access to get the drivers for your scanner.
2. Use the "Find?" under the File menu (command-F) or use Spotlight (command spacebar) to find the folder "CFMSupport". Select this folder (don't open it), and use the 'Get info' command in the File menu (command-I) to open information about the Ownership and Permissions of the folder. Click on the arrow beside 'Ownership and Permissions' so it points downwards, then click on the arrow beside 'Details' so you can see the details. Click on the padlock icon so it is unlocked. Then set owner to your user name, set the Group to admin, and set access for all users to Read & Write.
3. Reinstall the CanoScan Toolbox first, then the scanner drivers from the Canon website or your CD, restart your computer."
Uninstalling I think made all the difference. I hadn't done that before. Thanks to Robert Loney for this. I was about to purchase VueScan which also worked... but he saved me $49 buckswhich is more than I paid for the Lide 20 5 years ago.
I also lost my external hard drivers when I upgraded to 10.4.10. never fixed that problem... just went and returned my Western digital Mybooks (both premium and pro additions) (I had been dealing with customer service and returning the ones they kept shipping me for months). I got a Maxtor 750 GB one from Circuit city and it has worked like a charm! I wonder if there was something I needed to uninstall to get that to work as well.
I hope this is helpful to everyone else out there.

To add to Ryan's posting, anyone in the UK/Europe may need to access the Canon US website (http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDet ailTabAct&fcategoryid=351&modelid=6624) to obtain the latest version of the scangear driver 7.0.1.1X and Canoscan software 4.1.3.0. Judging by their file dates these versions appear to have been released in 2007. The Canon Europe site has the older version 7.0.1.0 of the driver.
The tips should may also apply to the LIDE 30 and N670 and other scanners which appear to use the same software.
On my system the permissions on the CFMsupport folder allowed update of the software without changes so you may also find that updating the drivers to these versions is sufficient, and you don't need to bother with the permissions changes.
I have experienced problems with the scan gear software not setting the folder to receive the images correctly. At one point in the scan process - after clicking the scan button - it offered an open file dialogue box rather than a choose folder dialogue. I found that if selected any file in the folder and clicked open the problem seemed to go away.

Acrobat X problem with ClearScan in Windows 7

Using Acrobat X (10.1.2) Standard on WIndows 7 Pro. I have been scanning documents with OCR set to 'Searchable text' for months. I like the ClearScan option better, but when I changed the scanning options to use it Windows reported 'Acrobat has stopped working' and shut it down.
It happened on page 2 of a B&W scan at 600 dpi, and on page 5 of a greyscale at 300 dpi. The B&W problem was completely reproduceable, I only tried the greyscale once.
I tried the B&W scan (three pages) using 'Searchable text', followed by Tools > Document processing > Optimise scanned PDF and chose ClearScan there, and it worked fine.
I don't see any comments on this, although there are Mac comments related to ClearScan in Acrobat 9.
Is this a known problem?
John Inkle

Ankit, thanks for replying.
I have a CanoScan 4400F.
To check it again I scanned some pages in B&W after changing the option to ClearScan using Configure Presets. After the second page had scanned and the progress windows showed “Initialising OCR” it crashed. Windows report was only that Adobe Acrobat had stopped working, no “Details” link to click. I searched around and did not find a crash log, just the information below. Windows did suggest a solution – that I get an update to Adobe Reader, however I do not have Adobe Reader installed!
I tried a second time, and it was fine for 3 pages but crashed on the fourth. These are multi-page scans – I click “Scan more pages”.
Using Windows 7 Pro (32-bit), fully up-to-date.
Source
Adobe Acrobat
Summary
Stopped working
Date
2012-03-05 20:11
Status
Solution available
Description
Faulting Application Path:              C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
Problem signature
Problem Event Name:      APPCRASH
Application Name:           Acrobat.exe
Application Version:         10.1.2.45
Application Timestamp:   4f02e85c
Fault Module Name:        Acrobat.dll
Fault Module Version:      10.1.2.45
Fault Module Timestamp:                4f02f7ed
Exception Code:                c0000005
Exception Offset:              00017d40
OS Version:        6.1.7601.2.1.0.256.48
Locale ID:           4105
Additional Information 1:                0a9e
Additional Information 2:                0a9e372d3b4ad19135b953a78882e789
Additional Information 3:                0a9e
Additional Information 4:                0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID:          2792832024

Image capture won't recognize Canoscan lide 700f

Hello. I have OS X, v. 10.6.7 I have been using Image Capture to run the Canoscan lide 700f scanner. Then, it stopped recognizing the scanner. Image capture is opened and says "no camera or scanner attached." The scanner is operational. The MAC sees the printer in systems preferences > hardware > print and fax. Any ideas on what I can do to get this scanner recognized by Image Capture again? Thanks for your help.

I had the problem with the same scanner and Lion. When the Mac would go to sleep, Image Capture would not recognize the scanner after it woke up. Had to unplug and replug the USB connector to get it to start correctly. I was blaming it on the scanner driver, but I accidently discovered that if I opened Adobe Photoshop Elements 6, all of a sudden the scanner would respond to an attempt to import from the scanner (to Elements). After that, Image Capture could talk to it just fine. So it appears that it is an Image Capture problem and not an issue with the Cannon driver.

I'm getting kernel panics each day as I shut down, the message of restarting by holding down the power button appears on the screen - it began about a month ago and. Do you have any ideas of how to solve the problem?

I'm getting kernel panics each day as I shut down, the message of restarting by holding down the power button appears on the screen - it began about a month ago and. Do you have any ideas of how to solve the problem? I've copied the logs that I found for each kernel panic that still have the message logged. Please help if you can, I have read some of the other comments and perhaps it has something to do with my anti-virus software being on at start up. I have copied the log here. Any advice will be welcome.
Interval Since Last Panic Report: 665204 sec
Panics Since Last Report:          8
Anonymous UUID: D6DCC90D-A5CA-4BBE-A435-3E64A512A51B
Sat May 26 07:23:05 2012
panic(cpu 3 caller 0xffffff80002b4f36): trying to interlock destroyed mutex (0xffffff801a489be0)
Backtrace (CPU 3), Frame : Return Address
0xffffff8160313b00 : 0xffffff8000220792
0xffffff8160313b80 : 0xffffff80002b4f36
0xffffff8160313b90 : 0xffffff8000227e68
0xffffff8160313bd0 : 0xffffff7f80d14250
0xffffff8160313c20 : 0xffffff7f80d14f73
0xffffff8160313cc0 : 0xffffff800059a237
0xffffff8160313d00 : 0xffffff8000586cbf
0xffffff8160313d20 : 0xffffff800057e6e3
0xffffff8160313df0 : 0xffffff800057ed06
0xffffff8160313e20 : 0xffffff8000583c52
0xffffff8160313e70 : 0xffffff8000583d05
0xffffff8160313e90 : 0xffffff80005358b4
0xffffff8160313ef0 : 0xffffff80005367c3
0xffffff8160313f30 : 0xffffff8000536897
0xffffff8160313f60 : 0xffffff80005ccfe8
0xffffff8160313fb0 : 0xffffff80002da5e9
      Kernel Extensions in backtrace:
com.intego.iokit.VBX6NKE(1.0)[211D5E46-3E43-C5DC-9C6A-8C3FFF0F4493]@0xffffff7f8 0d11000->0xffffff7f80d1bfff
dependency: com.apple.iokit.IONetworkingFamily(2.1)[2FCC16E1-34AB-3908-98BD-CCBFA56FFDCE]@0 xffffff7f809b7000
BSD process name corresponding to current thread: iStatLocalDaemon
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
System model name: iMac11,2 (Mac-F2238AC8)
System uptime in nanoseconds: 69777074610
last loaded kext at 58265763561: com.intego.iokit.VBX6NKE            1 (addr 0xffffff7f80d11000, size 45056)
loaded kexts:
com.intego.iokit.VBX6NKE            1
com.intego.iokit.BehavioralKext            1
com.intego.kext.VirusBarrier.AppBarrierKPI            10.6.8
com.intego.kext.VirusBarrierKPI            10.6.8
com.globaldelight.driver.BoomDevice            1.1
com.huawei.driver.HuaweiDataCardACMData            4.2
Model: iMac11,2, BootROM IM112.0057.B01, 2 processors, Intel Core i3, 3.2 GHz, 12 GB, SMC 1.64f5
Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.64.8-P2P
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0606, 0xfa140000 / 5
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0606, 0xfa141000 / 9
USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0xfa141100 / 8
USB Device: CanoScan, 0x04a9 (Canon Inc.), 0x1904, 0xfa141200 / 6
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: HUAWEI Mobile, 0x12d1 (Huawei Technologies Co., Ltd.), 0x1001, 0xfd130000 / 5
USB Device: My Passport 070A, 0x1058 (Western Digital Technologies, Inc.), 0x070a, 0xfd140000 / 6
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

Immediate suspects are the additions you added to you rsystem that installed kexts (drivers). From above,
com.intego.iokit.VBX6NKE            1
com.intego.iokit.BehavioralKext            1
com.intego.kext.VirusBarrier.AppBarrierKPI            10.6.8
com.intego.kext.VirusBarrierKPI            10.6.8
com.globaldelight.driver.BoomDevice            1.1
com.huawei.driver.HuaweiDataCardACMData            4.2
Two experiments you can try.
1. Boot in safe mode and see if you can shut down normally. All thise additions won't be running in safe mode so this test would indicate it is one of them causing the problem.
2. Uninstall all the intego VirusBarrier stuff. That's my first guess and the troublemaker.

Canoscan Problem

Similar Messages

Maybe you are looking for