Captcha not functioning - possible time-out?
Hi Guys,
We have a lengthy registration form with Captcha module at the end.
We get many customers complaining that the captcha does not work (letters entered are not correct).
I have first hand experience with this issue
The letters entered are correct, yet it will respond with an error that it does not match.
Refreshing the form at this time does not solve the issue.
One has to restart the browser and then it will work.
My feeling is that due to the time it takes to complete the form, a time-out might occur.
Have you had issues similar to this, and do you know what could be done to resolve this?
Thanks
Your right, two long on the form.
What you need to do is either.
1. Review the form and see if it is totally needed to have all the fields, if there is design changes to speed the process of the form to be filled in etc. One example of this is if you got line after line with one field per line. Multiple fields per row etc shortens the length of the form, relating fields better to each other etc. First and Last names can be combined to full name and so on.
2. Use the multi step form process to have stages of forms thus when on the final element with captcha you do not have the issue your experiencing.
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