Captivate 7 character/actors not working

I recently upgraded from the trial version of Captivate 6 to a purchased version of Captivate 7 for Mac.  I'm having a problem with inserting character/actors into my presentation.  Thank-you Rod for the previous suggestion that I hadn't downloaded the assets when I downloaded the program.  I did this and made it a little further.  Now when I click on "Insert" and "Characters", I get a box with the category of character selection window (business, casual, etc), but no actual figures.  I pushed OK thinking that they would pop up but only got the spinning beachball of death.  Any help would be greatly appreciated!

Hi Rick, Yes, I have...several times.  The program has actually locked up several times over the issue and
I've had to reboot the whole computer..and I made sure that I closed Captivate and reopened it.   When I push Insert and Characters, it opens the Characters window as shown below, but when I push OK, I get the spinning beachball. 
Iv

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