Help needed - Captivate 7 Audio not working in Safari/Chrome in html5

I think I am going slightly mad. For the life of me I can not get the audio to work in either Chrome or Safari (both versions are up to date) on an ipad and android tablet.
I have created a 1 slide project which just consists of a blank slide plus an audio mp3 file I have imported to the slide. I have turned off all the button click sounds and not scaled the html.
I then publish to html5, uplaod it to my LMS and try and view it. Works fine in IE on a desktop. But when I try and view it in Chrome and Safari there's no audio. In Chrome it seems to default to mute, so I unmute it but still nothing, In Safari the mute button is not even there, even through it is enabled in the skin.
Anyone have any ideas as it's driving me mad? Unfortunate thing is I downloaded Articulate storyline and after 10 mins I had uploaded a html 5 zip file and it working great on the ipad, with audio.

Hi
Sorry to hear that you are having trouble with audio in Captivate's HTML5 output.
What LMS are you using? There are certain LMS that are known to have problem serving HTML5 content. Also, the content server inside the LMS can choose to send different responses based on the client being a desktop device or a mobile device.
What is the IOS version in the iPad? IOS6 is preferrable.
Can you please try the following?
1. Instead of hosting the output in an LMS, try hosting the content in a local web server running on your machine. Mongoose is a quick and free option to try out (https://mongoose.googlecode.com/files/mongoose-tiny-4.1.exe) and then try accessing the same from iPad
2. If that works, then we can start suspecting the LMS that you are using. If it still does not work, you can connect the iPad to a Mac machine's USB port. Launch Safari on the Mac machine. Make sure that the option to "Show Developer Menu" is turned on in Safari's preferences. From the develop menu, select the menu specific to the iPad device and webpage. You may have to open and close the develop menu in case your iPad is not listed in the menu. Once you select the iPad+page menu, a web-inspector window is opened. Open the console messages if not already open. Refresh the webpage in the iPad. Look at the console output messages in the web-inspector. Any errors or warnings encountered will be printed there. For example, network error messages might hint that the http request for the mp3 file was rejected by the server for some reason.
3. If there are no messages in the console, audio does not play when published output is hosted in local webserver, then please share the published output. We can investigate why it does not work.
Cheers
Siva

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