Captivate 7 SWF fails, flash export fails
Hi there,
I have recently installed Captivate 7 and an urgent project for a client that is generating bad SWF files and also fails on export to Flash 6 or CC. HTML5 published files works fine
OSX Maverics, MBA 2012 (8 GB / 512GB). Installed on machine is Adobe CC, CS6.5 etc..
Steps so far :
- resinstalled flash player
- reinstalled captivate
-changed various settings in captivate for publishing
Removed security from firefox/safari/chrome
Adjusted flash player security (and added local file player paths to exclusions)
Adjust Java settings to prompt only
Puublished to active www - still fails
Any ideas ?? I'm all out apart from wiping machine and starting again!
Thanks
MPH
Took a little while to fix - however, after some kind and thorough troubleshooting with Anurag at Adobe, we identified this as a permissions issue. I suspect this has something to do with my Mac account having numerous versions of Adobe and/or MS Word accumulated.
Solution:
uninstall both Captivate 7 and MS Word MAC 2011 (v.14.3.8)
Download and run the cs5 Cleaner utility:
http://helpx.adobe.com/creative-suite/kb/ cs5-cleaner-tool-installation-problems.html
3. Log in using the root admin (possibly any admin), and re-installing both apps
4. First open MS Word and Captivate, then re-run export.
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