Captivate icon bounces but won't open.

Captivate button bounces but won't open. It's a subscription and I can't figure out how to reinstall. Any ideas?

Hi There,
Can you tell me the OS and the version of Captivate you are using?
Regards,
Mayank

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Safari icon bounces but doesn't open

Almost exactly a year ago, the Safari icon on my doc stopped opening. It bounces once or twice but I can't access Safari at all. The same has happened to the Mac Mail icon and a few others that were on the dock. I recall seeing something that looked like a little expoding cloud and hearing a "bang" and the app either disappeared from the dock completely or it just bounces but won't open. It happens so quickly that sometimes I don't know what I've lost. (Nothing appears in the trash, btw.)I checked the logs and here are just the first several lines of what is a very lengthy list of things in the log.
I hope someone might be able to decipher what went wrong and how to fix it.
Host Name: gretchen-cremer-brants-Computer.local
Date/Time: 2008-06-16 13:02:45 -0500
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: Safari
Path: /Applications/Safari.app/Contents/MacOS/Safari
Version: 1.3.2 (312.6)
PID: 930
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
I also can't get Software Update to operate.
Please help. I feel like my ibook G4 is dying in bits and pieces.
Message was edited by: Gretchen Brant

Not really answerered since no one reponded

Safari bounce but won't open

Hello! I’m having a few problems with Safari 8.0.2 on Yosemite (10.10.1). Whenever I click the icon it bounce and the black dot appears, but it won’t open and the dot disappears. Actually, the first time I open it after turning on the mac, it asks me if I want to open the last page I opened, but whatever I choose it just closes down.
If it may help, the last thing I’ve done before having this problem was when I was looking for a way to have whatsapp on the mac, and I downloaded a software (from a safe source though, or at least I believe so) that I deleted right after.
Thanks to everyone who’ll respond.

Genieo Adware is installed. Removing it will help.
If you have another browser installed, use it.
If not, launch App store and get another browser for temporary use.
Remove it afterwards.
1. Use free AdwareMedic by clicking “Download ” from here
    http://www.adwaremedic.com/index.php
    Install , open, and run it by clicking “Scan for Adware” button   to remove adware.
    Once done, quit AdwareMedic by clicking AdwareMedic in the menu bar and selecting
    “Quit AdwareMedic”.
               or
    Remove the adware manually by following the “HowTo” from Apple.
    http://support.apple.com/en-us/HT203987
2. Safari > Preferences > Extensions
     Turn those off and relaunch Safari to test .
     Turn those on one by one and test.
3. Safari > Preferences > Search > Search Engine :
    Select your preferred   search engine.
4. Safari > Preferences > General > Homepage:
     Set your Homepage.

Mail icon Bounces but doesn't open

when I try to open my mail the mail icon bounces once in the dock and then nothing happens. I have auto update so i'm running the latest software. I can retrieve my mail from a website but I can't see my contacts or anything. No other application seems to be affected.
Help please!

HI Sonia,
Have you tried repairing permissions?
That is always the first thing I do when something doesn't behave as expected.
Choose HD> applications>Utilities>disk utility. Open it and click on your hard drive icon, then choose repair permissions from the bottom of the panel. I don't usually bother to verify first but someone might disagree with me
Let it run.
I usually go off and have a coffee break or something.
I also take a shot of the finished permissions so that if I have to give anyone information for troubleshooting I have a report of it.
a selective screen shot can be taken by using shift+command[apple key}+4 [all at the same time]
this puts a "pneg picture" on your desktop. I change the name to todays date, keep the pneg extension and file them in a suitably named folder for a month, just to be sure.
Sorry if you knew how to do it. but someone who doesn't might read the post and find it useful.
Hope this helps
If not post back and maybe someone will have another answer.
Warmest wishes and welcome to "discussions" a great community .

I have both i hoto and apeture on sidebar. When I try to open apeture the dot appears it bounces but won't open. Only if I transfer a photo from i-photo or my card reader? Any suggestions.

Apeture software. It won't open from the sidebar where i-photo lies also. Only when importing photos from i-photo, or card reader. Can anyone help with suggestion.

Hi Iolenslooker,
Welcome to the Support Communities!
It's possible you may need to replace the shortcut to Aperture that is on your Dock. I would suggest first closing both applications. Then open Finder, and in the Applications folder, double click on the Aperture application. If the Aperture launches, then you can delete the shortcut from the dock, and create a new one by dragging the Aperture icon from the Applications folder to the dock. The article below will explain more:
Mac Basics: The Dock
http://support.apple.com/kb/ht2474
To remove an item from the Dock, drag its icon an inch or more off the Dock and wait a couple seconds, then release; the icon will disappear in a poof of smoke.
Don't worry, you aren't permanently removing the item from your computer; you simply got rid of its Dock icon. If you want that item back in the Dock, locate the application, file, or folder in the Finder (or with Spotlight), and drag it back into the Dock.
Cheers,
- Judy

Icons 'flash' but won't open.

When I click on a program icon it tries to open but then quickly 'flashes' and goes right back to the desktop. Very few icons will open a program. Most try but fail. I have tried to do a hard reset (power + home button) but that didn't help. Any suggestions would be appreciated....

If it's happening on all the apps that you've downloaded from the App Store, but not the Apple built-in ones, then try downloading any free app from the store (as that appears to reset something) and then re-try them - the free app can then be deleted.
If it's happening on all apps then try closing them all completely and then see if they work when you re-open them : from the home screen (i.e.not with any app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of each app to close them, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Mail won't open. Bounces but won't open.

Had my iMac for two years with no issues. Didn't change any settings, nothing....
Tried to open mail. It bounced like it was going to open, then nothing.
I've tried several searches for info with one involving opening in safe mode, but I'm not sure if I did it right and, needless to say, it didn't work.

Safe Mode simply involves holding Shift key at bootup.
Open Console in Utilities & see if there are any clues or repeating messages when you try to open mail.

With ML icons bounce but don't open

I downloaded ML and when i first boot my iMac it functions properly for a few minutes. Then, when i try and open programs, they just bounce. Many times i see the color wheel and nothing will respond. I then must "Force Quit" them and reboot. When i Reboot, i get a white screen and must power off wiht the power button on the back of the machine.

Try booting in Safe mode
http://support.apple.com/kb/HT1455?viewlocale=en_US&locale=en_US
If you can work in Safe mode and you can open Safari, you can hopefully start exploring on the net what third-party software installed is associated with crashes on Mountain Lion.

Itunes bounces but won't open

Running a Macbook OSX 10.4.11 and trying to get iTunes 9 to work. I've re-installed several times, deleted the plists and packages.
Here's the crash log:
Host Name: johns-computer
Date/Time: 2010-10-10 14:34:09.793 -0400
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Parent: WindowServer [758]
Version: 9.0 (9.0)
PID: 1189
Thread: Unknown
Link (dyld) error:
Symbol not found: __ZNK3KJS6JSCell9getUInt32ERj
Referenced from: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
Expected in: /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

try *removing iTunes completely* (click here and follow the instructions), then download and install iTunes 9.2.1 from here: http://support.apple.com/kb/DL1056.
note this will not touch your media files, playlists, ratings, etc.
JGG

Mail bounces a few times but won't open, other apps work.

OK, I searched the forums and can't find an answer related to this for mail (found it for itunes, safari, etc). I am sure this is a mundane thing but to my computer simple mind, I am stuck.
My husband ran a Safari update. Since then the mail icon bounces but will not open. All other apps work. I trashed (and emptied) all the Safari stuff. I ran disk utlities repair. I inserted the startup disk, holding key "c" and did a hard drive repair and I got nothing.
How do I get my mail back on track??? Anyone???
Thanks in advance.

You have doe the Disk "Repair", which is the first (and harder) part. The second part is the "Repair Permissions". It is much easier because it can be done "live" in the running system.
Quit all other Applications and run Disk Utility.
Select your Hard drive and check the SMART Drive status in the bottom margin for "Verified"
Click on ( Repair permisions)
wait while lots of wacky message scroll by. These can safely be ignored unless they appear in RED.
Quit Disk Utility
try to start Mail again.

I installed creative cloud to my desktop and it won't open. The icon bounces but nothing happens, I tried uninstalling and reinstalling but I think I screwed it up more. Please help!

I installed creative cloud to my desktop and it won't open. The icon bounces but nothing happens, I tried uninstalling and reinstalling but I think I screwed it up more. Please help!

Dd7 do you receive any specific error messages? What version of Mac OS are you using?

I'm having trouble with My adobe Creative Suite 4 Design Standard programs opening. They will bounce to open but won't open up and eventually I will need to force quit as they aren't responding. I'm thinking it may be a font issue but need some support A

I'm having trouble with My adobe Creative Suite 4 Design Standard programs opening. They will bounce to open but won't open up and eventually I will need to force quit as they aren't responding. I'm thinking it may be a font issue but need some support ASAP!

Nobody can tell you anything without proper system info or other technical details like the crash logs.
Mylenium

Hi - I'm on a Mac - OSX 10.4.11 Trying to get DNG 6.7 installed. Says 'sucsessfull' but big line throght icon and app won't open. Previous DNG was 5.6 and was fine. Dragged it to trash to delete. and deleted trash. Then realised poss mistake and ins

Hi - I'm on a Mac - OSX 10.4.11 Trying to get DNG 6.7 installed. Says 'sucsessfull' but big line throght icon and app won't open. Previous DNG was 5.6 and was fine. Dragged it to trash to delete. and deleted trash. Then realised poss mistake and installed AppDelete and reinstaled 5.6 and draged to AppDelete - along with 6.7 then tried again to instal 6.7 but still no good. Any ideas what I can do? or where things have gone wrong and how can I fix? Thank you .

If this is a compatibility issue because you are using an older operating system then there isn't much you can do aside from updating your OS. Do you need DNG converter 6.7? You said that DNG converter 5.6 was working fine. You could reinstall it if it supports your camera.
Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 5.6 update

Files in Finder but won't open

I made a disc image the other day using Carbon Copy Cloner and when I mount it, there are a bunch of files that list in the Finder just like they would normally, with appropriate file sizes and their icons in tact, but they won't open in their respective applications. Every file, like a quicktime for example, if you double click it will open its associated application but then the app will report an error like "can't understand file" or something like that. Does anyone have experience with files that appear to be there but won't open? THanks.
PS - permissions seem to be set correctly on these files -

Hello Sean:
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Some files in "DOCUMENTS" icon in dock won't open. Get msg saying You need a newer version of Pages to open this document." Have Pages 4.1 installed. Same files will open ok from Finder, Pages App. Recently sync'd with ipad2 (Pages) after iOS5 installed.

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You have 2 versions of Pages on your Mac.
Pages 5.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Older versions of Pages 5 can not open files from later versions of Pages 5.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud and opened in a newer version of Pages is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed almost 100 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Rate/review Pages 5.2 in the App Store.
Peter

Captivate icon bounces but won't open.

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