Mail won't open. Bounces but won't open.

Had my iMac for two years with no issues. Didn't change any settings, nothing....
Tried to open mail. It bounced like it was going to open, then nothing.
I've tried several searches for info with one involving opening in safe mode, but I'm not sure if I did it right and, needless to say, it didn't work.

Safe Mode simply involves holding Shift key at bootup.
Open Console in Utilities & see if there are any clues or repeating messages when you try to open mail.

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Captivate icon bounces but won't open.

Captivate button bounces but won't open. It's a subscription and I can't figure out how to reinstall. Any ideas?

Hi There,
Can you tell me the OS and the version of Captivate you are using?
Regards,
Mayank

Safari icon bounces but doesn't open

Almost exactly a year ago, the Safari icon on my doc stopped opening. It bounces once or twice but I can't access Safari at all. The same has happened to the Mac Mail icon and a few others that were on the dock. I recall seeing something that looked like a little expoding cloud and hearing a "bang" and the app either disappeared from the dock completely or it just bounces but won't open. It happens so quickly that sometimes I don't know what I've lost. (Nothing appears in the trash, btw.)I checked the logs and here are just the first several lines of what is a very lengthy list of things in the log.
I hope someone might be able to decipher what went wrong and how to fix it.
Host Name: gretchen-cremer-brants-Computer.local
Date/Time: 2008-06-16 13:02:45 -0500
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: Safari
Path: /Applications/Safari.app/Contents/MacOS/Safari
Version: 1.3.2 (312.6)
PID: 930
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
I also can't get Software Update to operate.
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Message was edited by: Gretchen Brant

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I have a spinning wheel in Mail - stuck on trying to load a new message. I've force quit both Mail and my whole computer, but when I open mail again, it brings up the same new message - and the side bar curser is stuck in Drafts. What can I try to cancel

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Can you log on to the email account via webmail in a web browser, view the email and delete it from there if necessary.

Trying to open itunes but a window opens and says . this version of itunes has not been correctly localised for this language. please run. the English version. i have never had this before. please help

Trying to open itunes but a window opens and says , this version of itunes has not been correctly localised for this language. Please run the English version. Please help.

Hey mcooper156,
I would try the troubleshooting steps in this first article:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
If that doesn't resolve the issue, then I would try and remove iTunes (and its related software) then reinstall:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Regards,
Delgadoh

When I try to open a pages document on my mac book pro it says "The file 'thesis.pages' couldn't be opened." But i can open the same file on my iPad and iPhone without a problem.

When I try to open a pages document on my mac book pro it says "The file 'thesis.pages' couldn't be opened." But i can open the same file on my iPad and iPhone without a problem.

Thanks very much for the instructions. I encountered this problem this morning myself and the recommendation fixed the problem immediately. When things like this happen with iCloud and Pages it makes me wonder if I might be better off using something else, having just recently had to fix the problem that the current Pages can't read documents I created with a much earlier version until they were "upgraded" by an interim version.

Safari bounce but won't open

Hello! I’m having a few problems with Safari 8.0.2 on Yosemite (10.10.1). Whenever I click the icon it bounce and the black dot appears, but it won’t open and the dot disappears. Actually, the first time I open it after turning on the mac, it asks me if I want to open the last page I opened, but whatever I choose it just closes down.
If it may help, the last thing I’ve done before having this problem was when I was looking for a way to have whatsapp on the mac, and I downloaded a software (from a safe source though, or at least I believe so) that I deleted right after.
Thanks to everyone who’ll respond.

Genieo Adware is installed. Removing it will help.
If you have another browser installed, use it.
If not, launch App store and get another browser for temporary use.
Remove it afterwards.
1. Use free AdwareMedic by clicking “Download ” from here
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               or
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2. Safari > Preferences > Extensions
     Turn those off and relaunch Safari to test .
     Turn those on one by one and test.
3. Safari > Preferences > Search > Search Engine :
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4. Safari > Preferences > General > Homepage:
     Set your Homepage.

CS4 opens fine, but won't open images

Hello,
I'm hoping someone here can help me.
I'm on my third uninstall/reinstall of PS CS4 with the same issue. I can open the application just fine, but I can't open any files. Photoshop just hangs up when I try to open anything and won't respond. It seemed to start with PS just running laggy when it came to opening and saving files, with intermitent "not responding" notices in the top bar, but after a few seconds those went away... then a few days ago, it just stopped responding once opened.
I know about the Wacom tablet driver problem, and I do use an Intuous3 (and I downloaded the new drivers) but even with the removal of all the drivers and the tablet from my computer completely, I'm still having the same problem.
I'm running 11.0.2 on a Windows machine running Windows OS7:
Processor: AMD Turion II Ultra-Core Mobile 620 2.50GHz
RAM: 4GB
64-bit OS
Graphics card: ATI Mobility Radeon HD 4530
Thank you.

Have you tried trashing the Preferences?
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html

Applications bounce but don't open!

Hi !
I have a problem with my iMac with 10.8.2
After some minutes my iMac is on, when I click on some applications ( not every ) the icon on the dock bounce a lot of times but doesn t open!
same thing with system preferences , Finder ecc
I have to force shut down ( imac will not shout down ).
When I reboot iMac will works properly for some minutes, but then problem start again!
I tried to reset PRAM, to runs scrips, to fix permission, but nothing!
firefox i.e. works fines, Adium works fine ecc...
pls help me!!!!
tnks!!!

Have you tried starting in Safe Mode and see if the problem still occurs?
Restart holding the "shift" key.
(Expect it to take longer to start this way because it runs a directory check first.)
If this works look in System Preferences > Users & Groups > Login items and delete any third party login items (-), you can always add them back with the (+). Also look in /Library/Startup Items. Nothing is put in that folder by default, so anything in there is yours.

Word says file is locked by the SAME user trying to open it, but its actually opened by another user

Person X has FOO.doc open.
Person Y goes to open FOO.doc.
Pop up on Person Y screen, "can not open file, already opened by person Y"
Person X closes file.
Person Y opens file no problem.
So its not the preview pane issue.
And this happens no matter who attempt to open if its already opened, it always says this ONE user is the person using it.
Both systems fully up to date. Network share from Server 2008. All meta data cleared for doc.
In short, no matter WHO has this file open or WHO tries to open it, it says person Y has it open when it is opened. There are naturally no issues when its closed anyone can open it and it does save meta editor names.
I've also changed the owner in NTFS and this has no impact. Clearing doc meta data, has no impact.
This problem here is when its left open, the incorrect name shows up (the same name every time) so staff has no clue where to go to close the file.
Yes, I've read many threads here and tried those that apply, none have resolved it.

Hello darrensimon,
This is a bug in Windows 7 (maybe 8 and Server as well). One of my customers are sometimes affected by this. I have not a perfect solution but I've arranged so that the IT responsible person on that company can access the server where
the files reside through RDP (Remote Desktop). Already open is there Shared Folders->Open Files. This gives the IT responsible person means to force closing of an already saved file that for some (bug) reason stays in the cache (MS loves cache but never
updates them) and falsely claims the file is open.
Please try! Shared Folders are reached by right-clicking Computer and select Manage.
Best regards George

I can open hotmail but can't open emails or delete them or go to other email folders..

I can open my hotmail account but unable to open any emails or delete any emails or go to any other email folders. I can sign out as well but everything else seems locked. I tried internet explorer and my email account works perfect...on firefox my gmail account also works ok, just hotmail. what can I do to fix this?

May be https://bugzilla.mozilla.org/show_bug.cgi?id=665140

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Apeture software. It won't open from the sidebar where i-photo lies also. Only when importing photos from i-photo, or card reader. Can anyone help with suggestion.

Hi Iolenslooker,
Welcome to the Support Communities!
It's possible you may need to replace the shortcut to Aperture that is on your Dock. I would suggest first closing both applications. Then open Finder, and in the Applications folder, double click on the Aperture application. If the Aperture launches, then you can delete the shortcut from the dock, and create a new one by dragging the Aperture icon from the Applications folder to the dock. The article below will explain more:
Mac Basics: The Dock
http://support.apple.com/kb/ht2474
To remove an item from the Dock, drag its icon an inch or more off the Dock and wait a couple seconds, then release; the icon will disappear in a poof of smoke.
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Cheers,
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Itunes bounces but won't open

Running a Macbook OSX 10.4.11 and trying to get iTunes 9 to work. I've re-installed several times, deleted the plists and packages.
Here's the crash log:
Host Name: johns-computer
Date/Time: 2010-10-10 14:34:09.793 -0400
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Parent: WindowServer [758]
Version: 9.0 (9.0)
PID: 1189
Thread: Unknown
Link (dyld) error:
Symbol not found: __ZNK3KJS6JSCell9getUInt32ERj
Referenced from: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
Expected in: /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

try *removing iTunes completely* (click here and follow the instructions), then download and install iTunes 9.2.1 from here: http://support.apple.com/kb/DL1056.
note this will not touch your media files, playlists, ratings, etc.
JGG

Mail keeps asking for password but won't go online

I am having multiple problems with passwords on my MB Pro -- FYI running 10.9. Just fixed a problem with being unable to get into my admin account because I didn't know the password; got that fixed then had problems with keychains - still having. Keeps asking if I want to go back to default keychain (don't get the keychain thing as it is). Now both emails are offline and Mail keeps asking me to enter passwords but then it won't go online. could use some advice or links to fixes

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
I've tested these instructions only with the Safari web browser. If you use another browser, they may not work as described.
Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click anywhere in the following line on this page to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password. Nothing will be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.
Boot into Recovery. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

Mail icon Bounces but doesn't open

when I try to open my mail the mail icon bounces once in the dock and then nothing happens. I have auto update so i'm running the latest software. I can retrieve my mail from a website but I can't see my contacts or anything. No other application seems to be affected.
Help please!

HI Sonia,
Have you tried repairing permissions?
That is always the first thing I do when something doesn't behave as expected.
Choose HD> applications>Utilities>disk utility. Open it and click on your hard drive icon, then choose repair permissions from the bottom of the panel. I don't usually bother to verify first but someone might disagree with me
Let it run.
I usually go off and have a coffee break or something.
I also take a shot of the finished permissions so that if I have to give anyone information for troubleshooting I have a report of it.
a selective screen shot can be taken by using shift+command[apple key}+4 [all at the same time]
this puts a "pneg picture" on your desktop. I change the name to todays date, keep the pneg extension and file them in a suitably named folder for a month, just to be sure.
Sorry if you knew how to do it. but someone who doesn't might read the post and find it useful.
Hope this helps
If not post back and maybe someone will have another answer.
Warmest wishes and welcome to "discussions" a great community .

Mail won't open. Bounces but won't open.

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