Capture lync chat to a field in an ITSM tool

Question

Hi, I have a requirement to invoke Lync chat from a tool 'ServiceNow, an ITSM tool' and capture the chat conversation to a field in ServiceNow. Im able to invoke the chat using the below code. Now, I have to capture the chat converstation and store it in
a field in ServiceNow. Can anyone give some inputs in capturing the conversation plz. Thanks in advance.
<xmp><?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <g:evaluate var="jvar_guid"
expression="gs.generateGUID(this);"/> <j:set var="jvar_n" value="show_lync_${jvar_guid}:${ref}"/> <g:reference_decoration id="${jvar_n}" field="${ref}" onclick="invokeChat('${ref}');"
title="Invoke Chat" image="lync.jpgx"/> <script> function invokeChat(reference) { var s = reference.split('.'); var tableName = s[0]; var referenceField = s[1]; var v = g_form.getValue(referenceField); var email; var gr = new GlideRecord('sys_user');
if (gr.get(v)) { email = gr.email; } var url = 'sip:'+email; var w = getTopWindow(); w.open(url); } </script></j:jelly></xmp>
<xmp></xmp>

Answer 1

Have you looked at:
http://www.innovise-esm.com/about-us/esm-blogs/post/198-service-management---lyncing-servicenow
https://www.youtube.com/watch?v=62F8IyAY8p8
https://blog.ung.edu/taalday/service-now-lync-integration/
You will have better luck asking your question on the Lync developer MSDN forums: https://social.msdn.microsoft.com/Forums/en-US/home?category=uc
Please mark posts as answers/helpful if it answers your question.
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