Carriage jam during setup hp 5520

Hello,
Today i bought the HP 5520
But when i need to align the cartridges during the setup i'm stuck
everytime i get the carriage jam error. i tried everything, there is no paper jammed...
i'm getting frustrated
When the printer is powered off the carriage wont move when i open the top of the printer, is that normal?

Hello there! Welcome to the forums @Guest753 ,
I read about the carriage jam error problem you are facing with your new Photosmart 5520, and I am here to offer a suggestion!
Try these steps that are listed here: A 'Carriage Jam' Message Displays on the Control Panel
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about a replacement unit. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Best wishes to you, have a great Monday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Carriage jam, excessive start-up activities and rapid ink usage during start-up

Hi,
I've had a B110A for over 12 months now and every time I use the printer the following happens:
1) carriage jamming............. multiple times [up to 10 times] before it decides to print
2) Lots of roller movement before printing - forwards, backwards, slow, fast
3) lots of printer head cleaning before printing
This is the first HP product I'm getting really fed up with.
Also I get a message from W7 64 bit that the device is not properly installed and it cannot find a suitable device driver fom windows update
I've tried all the on-line HP solutions to no avail and getting nowhere
I am seriously minded to throw this device in the bin and - perhaps - move to another all-in-one make
Any help would be appreciated

Hi,
I can't answer your first question but for 2 and 3, both are the weak of inkjet printers, they all need to "drink" inks during start up to do many things including clean those print heads. One suggestion is to keep printer ON all the time to save inks but there is a trade off for this.
My suggestion: Go to this site to download driver and application and then reintstall it on your computer. Hope this helps:
http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&taskId=135&prodTypeId...
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Stucked on 'carriage jam' screen - c309n

I had a 'virtual' Paper Jam error till today.
Today I did some research and tried perform 'semi full reset' after pressing BL/TL/BR/TL.
Accidentaly I hit the 'partial reset' and after this reset, I got 'carriage jam' screen and screen stuck at this state.
Even pressing BL/TL/BR/TL can not access to 'Support Menu' or home screen.
Now I can not use this printer not even just as a scanner.
Is there way to perform 'full reset' holding buttons during printer power up?
Thanks in advance.

Hello @mj2040 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are getting carriage errors. I would like to help.
The printer does require a functional display to perform the type of reset you are looking to perform, but there is a few steps I would like to try.
I would recommend removing the ink cartridges from the printer, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document on A 'Carriage Jam' Error Message Displays for HP Photosmart Premium TouchSmart Web (C309n) All-in-One ...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

C4599 Install problem Cannot print alignment page, carriage jam message, says to remove cardboard

Just set up the printer but it will not print the alignment page because of a "carriage jam". It says to remove the cardboard but there is no cardboard in the printer. What should I do?

ok, when I thought the problem was resolved, it was temporary. The problem is back. I have searched the forums multiple times and can find no other problems or discussions similar to mine. I even went so far as to reload my machine from scratch. I have the exact same problem. I can reproduce it by creating a new blank project and adding a single empty report definition to the project. If I then try to go into the Page Setup dialog, i get the following error
Crystal Reports ActiveX Designer
Out of memory.
OK
The dialog then appears but is empty. If I go to the preview of the report and select the Print Report button, VS2008 gets the following error
Microsoft Visual C++ Runtime Library
Runtime Error!
Program: ...(x86)\Microsoft Visual Studio 9.0\Common7\IDE\devenv.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
OK
I get the same out of memory error in the standalone designer. I have DEP turned off at the BIOS level as well as via the following bcdedit.exe /set nx AlwaysOff
I then went to my home machine which has VS2008 and Vista64 and installed Crystal12 and SP1 and had the exact same issue. Also when I run my app in debug mode from VS I cannot assign a printer to the report. It gives an exc eption that says that is an invalid printer. If I exit VS and run the same exe, I can assign a printer and run the report.
While I am developing with Vista64, I am targetting x86 machines, not 64bit machines. Am I really the only one with this problem on 2 boxes I tried it on? Is there any help?
I am creating a standard VB forms app nothing web related.
Thank you
Edited by: Ken Lavigne on Dec 24, 2008 10:02 AM

Microsoft office 2013 encountered an error during setup in Window 8.1

Initially, I got microsoft office 2013 64bit standard version installed in window 8.1. However, it suddenly got errors when opening office, and closed the program automatically. Therefore, I uninstalled it, and tried to re-install office.
However, I got the error "microsoft office 2013 encountered an error during setup" everytime when I try to install it.
I tried 32-bit and 64 bit version, and tried to install in clean boot, deleted registry, and modified the folder name "Microsoft Help", but none of them works.

Make sure you completely uninstall previous versions of Office. There may be remnants left behind, even after you uninstall Office using the normal procedure. I recommend using the “Fix It” utility to uninstall Office 2013 completely. Please refer to this
article: http://support.microsoft.com/kb/2739501/en-us you might also follow the manual steps provided on the same page.
If you still having problems, re-registering the Windows Installer and checking permissions on the %TEMP% folder and the C:\Windows\Installer folder to make sure you have full-control. To re-register the Windows Installer run the following commands:
msiexec /unregister
msiexec /register

Microsoft sharepoint foundation 2010 encountered an error during setup. One or more required Office components failed to complete successfully

Dear
I need yourhelp, I am installing Sharepoint foundation 2010 prerequisites OK,
then to finish the installation get the following message"microsoft
sharepoint foundation 2010 Encountered an error during setup. One or more required components failed to Office complete successfully"
Operating System: Windows Server 2012R2
Prerequisites: OK
SharepointFoundation 2010sp2
Many thanksforyour help
part of LOG:
01/16/2015 00:37:11 1 INF Searching for registry key Software\Microsoft\Shared Tools\Web Server Extensions\14.0\WSS\CentralAdministrationURL
01/16/2015 00:37:11 1 INF Entering function RegistryHelper.RegistryHelper
01/16/2015 00:37:11 1 INF The RegistryHelper has the key name as Software\Microsoft\Shared Tools\Web Server Extensions\14.0\WSS and the registry hive as LocalMachine
01/16/2015 00:37:11 1 INF Leaving function RegistryHelper.RegistryHelper
01/16/2015 00:37:11 1 INF Entering function RegistryHelper.GetStringValue
01/16/2015 00:37:11 1 INF Entering function RegistryHelper.GetValue
01/16/2015 00:37:11 1 INF Leaving function RegistryHelper.GetValue
01/16/2015 00:37:11 1 INF Leaving function RegistryHelper.GetStringValue
01/16/2015 00:37:11 1 INF The central admin registry name CentralAdministrationURL at HKEY_LOCAL_MACHINE\Software\Microsoft\Shared Tools\Web Server Extensions\14.0\WSS could not be found. This means that either
the server is not joined to a farm or a central admin site has not been created in the farm yet.
01/16/2015 00:37:11 1 INF Entering function StringResourceManager.GetResourceString
01/16/2015 00:37:11 1 INF Resource id to be retrieved is CantOpenCentralAdminSiteNotExists for language English (United States)
01/16/2015 00:37:11 1 INF Resource retrieved id CantOpenCentralAdminSiteNotExists is Cannot browse to the SharePoint Central Administration Web Application because a SharePoint Central Administration Web
Application has not been created yet. To create one, use the SharePoint Products Configuration Wizard. Do you want to launch the configuration wizard now?
01/16/2015 00:37:11 1 INF Leaving function StringResourceManager.GetResourceString
01/16/2015 00:37:11 1 INF Entering function PsconfigMessageBox.ShowMessageBox
01/16/2015 00:37:11 1 INF Entering function StringResourceManager.GetResourceString
01/16/2015 00:37:11 1 INF Resource id to be retrieved is Branding for language English (United States)
01/16/2015 00:37:11 1 INF Resource retrieved id Branding is SharePoint Products Configuration Wizard
01/16/2015 00:37:11 1 INF Leaving function StringResourceManager.GetResourceString
01/16/2015 00:37:23 1 INF Leaving function UserInterface.ShowCentralAdmin
01/16/2015 00:37:23 1 INF Leaving function UserInterface.WarmUp
01/16/2015 00:37:23 1 INF Entering function TaskDriver.Stop
01/16/2015 00:37:23 1 INF Entering function TaskDriver.OnTaskDriverStop
01/16/2015 00:37:23 1 INF Sending a task driver stop event: TaskDriverEventArgs.EventCriticalityType error, TaskDriverEventArgs.EventType.stop,
01/16/2015 00:37:23 1 INF Entering function TaskDriverStateChange.Enter
01/16/2015 00:37:23 1 INF Acquiring the writer lock to change the state
01/16/2015 00:37:23 1 INF Current state of the task driver is neverrun. You want to change it to stoppedrunning
01/16/2015 00:37:23 1 INF Changed state of the task driver to neverrun
01/16/2015 00:37:23 1 INF Released the writer lock to change the state
01/16/2015 00:37:23 1 INF Leaving function TaskDriverStateChange.Enter
01/16/2015 00:37:23 1 INF Entering function TaskDriver.FireOnTaskDriverEvent
01/16/2015 00:37:23 1 INF Entering function UserInterface.TaskDriverEventHandler
01/16/2015 00:37:23 1 INF Received a TaskDriverEventHandler: TaskDriverEventArgs.EventCriticalityType error, TaskDriverEventArgs.EventType stop, message
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01/16/2015 00:37:23 1 INF Leaving function UserInterface.TaskDriverEventHandler
01/16/2015 00:37:23 1 INF Leaving function TaskDriver.FireOnTaskDriverEvent
01/16/2015 00:37:23 1 INF Leaving function TaskDriver.OnTaskDriverStop
01/16/2015 00:37:23 1 INF Leaving function TaskDriver.Stop
01/16/2015 00:37:23 1 INF UnLocking the task driver for exclusive use while warming the driver up
01/16/2015 00:37:23 1 INF Leaving function TaskDriver.WarmUp
01/16/2015 00:37:23 1 INF Entering function PsconfigApplicationContext.ClosePsconfigApplication
01/16/2015 00:37:23 1 INF The psconfig ui application is closing
01/16/2015 00:37:23 1 INF We have do not have a main form, thus the application has been told to close prior to showing the ui at all
01/16/2015 00:37:23 1 INF Leaving function PsconfigApplicationContext.ClosePsconfigApplication
01/16/2015 00:37:23 1 INF Return code indicates a success
01/16/2015 00:37:23 1 INF Leaving function PsconfigUserInterfaceMain.Main

Hi Jose,
When server 2012 will not allow pre-requisite to run, due to the ASP.NET 3.5 or 4.5, do this:
Run, from admin command prompt:
Dism /online /enable-feature /featurename:NetFx3 /All /Source:<drive>:\sources\sxs /LimitAccess
you can read more here:
http://www.sharepointpapa.com/blog/_layouts/15/start.aspx#/Lists/Posts/Post.aspx?ID=86
Stacy www.sharepointpapa.com

I have an ipad&iPhone but used the same iCloud account for both during setup.i now have ran out of iCloud storage!

I have an ipad&iPhone but used the same iCloud account for both during setup.i now have ran out of iCloud storage! If I delete the account from iPhone will I lose the apps from my ipad?
And will new account that i set up on iPhone give me 5gb storage? I assume its not as easy it sounds, it never is!
It is the camera roll on both devices that are using the storage up, and I know I can transfer the photos to a hard copy, which I will but if I can get 5gb from two separate iCloud accounts then that's the route I will take!
Many thanks in advance for your help.
Ps I had originally synced the iPad and iPhone but as far as this apple illiterate operator is aware I managed to stop them syncing a few months at lol.thanks

Welcome to the Apple Community.
I assume that the same account is required on both devices (it would be rather awkward otherwise) and that most of your space is consumed by back up.
You will need to buy more storage or back up to iTunes instead of iCloud.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.

HP Officejet Pro 8500 A909a, Windows 7 64 bit, "carriage jam", no changes

I have followed all instructions in Video. Still have "carriage jam". There is no carriage jam!

My HP keeps saying I have a carriage jam. I have done eveything...looking in every possible place, I have unplugged it, pressed the @ key and plugged it back in. I have followed the troubleshooting guide in the manual, I have followed the troubleshooting guide online, I have even looked at the troubleshooting on YouTube! I keep getting the message "Carriage Jam" I had an older HP model and it didn't give me this much trouble!!! I hate the new one. Any anwers???

Printer not printing black ink Hp Deskjet D4360 / Carriage jammed not moving on Hp Officejet 4622

my cartridge is full and i did the blot test ink showed up but still not printing this is my HP Deskjet D4360
and my HP Offciejet 4622 keeps saying carrage is jammed and not moving and i tryed everything
Help me please
lalasmiles30 3

Hello @lalasmiles30,
Welcome to the HP Support Forums!
I understand that you're experiencing a black print quality issue when printing from your Windows 7 computer to your HP Deskjet D4360 Printer and a carriage jam error on your HP Officejet 4622 e-All-in-One Printer. I would like to work with you today with resolving the issues with these two HP printers. To make this post easier to follow I am going to divide my response into two separate sections for each printer. Can I please have you follow the steps below to resolve these issues.
Deskjet D4360 Printer Print Quality Troubleshooting:
To resolve this black print quality issue, can I please have you click here. Once the support document opens please run through Step three, Step four, Step five, and Step six. This includes any sub-steps under the listed Steps to follow.
Once troubleshooting is complete please test printing another Diagnostics Report from your printer to verify if the black printing issue has been resolved.
HP Officejet 4622 e-All-in-One Printer Carraige Troubleshooting:
In your post you indicate that you have already tried troubleshooting this issue to no avail. At this point I would like you to click here to access the carriage jam troubleshooting steps. Once the support document opens please follow Solution one, Solution two, Solution three, Solution four, Solution five, and Solution six. This includes any sub-steps under the listed Solutions.
If you have already completed the steps in this support document, please just review them to ensure that nothing has been missed.
Should the carriage jam issue persists, a whole unit replacement may be needed to correct the faulty carriage assembly issue.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

So I have just had my potentially duff hard drive replaced and uploaded my data from time machine to discover that pages is now speaking to me in a different language. The keyboard has been selected as UK during setup. How do I get back to qwerty?

So I have just had my potentially duff 1Tb hard drive replaced by apple and uploaded my data from time machine only to discover that pages is now speaking to me in a different language. The keyboard has been selected as UK during setup. Any idea how I can get back to qwerty?

roxandiv wrote:
pages is now speaking to me in a different language.
What exactly are you referring to? Are the menus or templates for Pages in a different language? Does something strange appear on the screen when you type?
Could you perhaps use the Camera icon here to post a screenshot of what you are seeing?
To make sure you have the right keyboard, go to system preferences/language & text/input sources and make sure that only the box for US or British is checked (and that the box for French or German or anything else is not checked).

Microsoft SharePoint Server 2010 encountered an error during setup. One or more required office components failed to complete successfully.

Hi,
I got the below error while installing share point 2010 on Windows 7 OS.
Microsoft SharePoint Server 2010 encountered an error during setup. One or more required office components failed to complete successfully.
Trouble shooted by following link as below
http://christopherborman.blogspot.in/2013/01/installing-sharepoint-2010-on-windows-7.html
But still i am facing the same issue.Please share your inputs to cross this issue.
Regards,
Sudheer
Thanks & Regards, Sudheer

Hi,
I selected Server Farm Mode,stand alone.
Post that installation went fine.
Regards,
Sudheer
Thanks & Regards, Sudheer

"Microsoft Office Professional Plus 2013 encountered an error during setup."

"Microsoft Office Professional Plus 2013 encountered an error during setup."
Can anyone help me?

Hi,
Please first make sure you have completely uninstalled previous installed version of Office. We can use Fix it tool in the following KB article:
http://support.microsoft.com/kb/971179/en-us
http://support.microsoft.com/kb/2739501/en-us
Also try to disable all your security programs when you try installing Microsoft Office.
In addition, please check the following link and try the method descrbed to check if it helps:
http://www.rushinformation.com/microsoft-office-professional-plus-2013-encountered-an-error-during-setup-fixed/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Hope this helps.
Regards,
Steve Fan
TechNet Community Support

Microsoft office professional 2013 encountered an error during setup

Trying to install the 32 bit version of Office 2013. Planning to keep all my old versions. I have Access 2002 and 2003 that I need. Was not installing Outlook 2013 as Outlook 2010 is the only Office app that I care if I have issues with
and my IT dept controls a a bit more. Getting the error "microsoft office professional 2013 encountered an error during setup" with no other info. I have Windows 7, full admin rights, and closed all other Office apps. I Just did a restart
which also installed all current Windows patches. Got the same error.
Any ideas or where to look for the cause?

I am having the same problem and am dead in the water.
Just in case one of the suggestions might have worked, I went through all of those above with no luck. At first the issue was that the preview version of the OSE was left behind by the uninstall, but I replaced it with the 2010 version, no dice.
I then uninstalled all office products to get the OSE uninstalled, and setup now gets beyond that hangup, but still fails. Following is the section of the log with the errors (MS email me for the full log):
2012/11/07 15:38:25:897::[5980] MSI(ACTIONSTART): 'Action 15:38:25: PublishProduct. Publishing product information'
2012/11/07 15:38:25:897::[5980] MSI(INFO): 'Action start 15:38:25: PublishProduct.'
2012/11/07 15:38:25:901::[5980] MSI(INFO): 'Action ended 15:38:25: PublishProduct. Return value 1.'
2012/11/07 15:38:25:901::[5980] MSI(ACTIONSTART): 'Action 15:38:25: InstallExecute. '
2012/11/07 15:38:25:901::[5980] MSI(INFO): 'Action start 15:38:25: InstallExecute.'
2012/11/07 15:38:25:921::[5980] MSI(COMMONDATA): 'Message type: 0, Argument: 1033'
2012/11/07 15:38:25:921::[5980] MSI(COMMONDATA): 'Message type: 1, Argument: Microsoft Office Shared 64-bit MUI (English) 2013'
2012/11/07 15:38:25:922::[5980] MSI(ACTIONSTART): 'Action 15:38:25: AllocateRegistrySpace. Allocating registry space'
2012/11/07 15:38:25:923::[5980] MSI(ACTIONSTART): 'Action 15:38:25: ProcessComponents. Updating component registration'
2012/11/07 15:38:25:934::[5980] MSI(ACTIONSTART): 'Action 15:38:25: CAOSMRegisterLogonTaskRollback.x64.1033. '
2012/11/07 15:38:25:935::[5980] MSI(ACTIONSTART): 'Action 15:38:25: CAOSMRegisterFallBackTaskRollback.x64.1033. '
2012/11/07 15:38:25:937::[5980] MSI(ACTIONSTART): 'Action 15:38:25: RemoveODBC. Removing ODBC components'
2012/11/07 15:38:25:937::[5980] MSI(ACTIONSTART): 'Action 15:38:25: InstallFiles. Copying new files'
2012/11/07 15:38:26:142::[5980] MSI(ACTIONSTART): 'Action 15:38:26: CAOSMRegisterLogonTask.x64.1033. '
2012/11/07 15:38:26:247::[5980] MSI(INFO): 'CAQuietExec: ERROR: The system cannot find the file specified.'
2012/11/07 15:38:26:247::[5980] MSI(INFO): 'CAQuietExec: '
2012/11/07 15:38:26:248::[5980] MSI(INFO): 'CAQuietExec: Error 0x80070001: Command line returned an error.'
2012/11/07 15:38:26:249::[5980] MSI(INFO): 'CAQuietExec: Error 0x80070001: CAQuietExec Failed'
2012/11/07 15:38:26:250::[5980] MSI(INFO): 'CustomAction CAOSMRegisterLogonTask.x64.1033 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)'
2012/11/07 15:38:26:253::[5980] MSI(INFO): 'Action ended 15:38:26: InstallExecute. Return value 3.'
2012/11/07 15:38:26:322::[5980] MSI(COMMONDATA): 'Message type: 2, Argument: 0'
2012/11/07 15:38:26:323::[5980] MSI(COMMONDATA): 'Message type: 2, Argument: 0'
2012/11/07 15:38:26:324::[5980] MSI(COMMONDATA): 'Message type: 0, Argument: 1033'
2012/11/07 15:38:26:324::[5980] MSI(COMMONDATA): 'Message type: 1, Argument: Microsoft Office Shared 64-bit MUI (English) 2013'
2012/11/07 15:38:26:325::[5980] MSI(ACTIONSTART): 'Action 15:38:26: Rollback. Rolling back action:'
2012/11/07 15:38:26:325::[5980] Log level changed from: Standard to: Verbose
2012/11/07 15:38:26:465::[5980] MSI(INFO): 'CAQuietExec: ERROR: The system cannot find the file specified.'
2012/11/07 15:38:26:466::[5980] MSI(INFO): 'CAQuietExec: '
2012/11/07 15:38:26:467::[5980] MSI(INFO): 'CAQuietExec: Error 0x80070001: Command line returned an error.'
2012/11/07 15:38:26:468::[5980] MSI(INFO): 'CAQuietExec: Error 0x80070001: CAQuietExec Failed'
2012/11/07 15:38:26:469::[5980] MSI(INFO): 'CustomAction CAOSMRegisterFallBackTaskRollback.x64.1033 returned actual error code 1603 but will be translated to success due to continue marking'
2012/11/07 15:38:26:524::[5980] MSI(INFO): 'CAQuietExec: ERROR: The system cannot find the file specified.'
2012/11/07 15:38:26:525::[5980] MSI(INFO): 'CAQuietExec: '
2012/11/07 15:38:26:526::[5980] MSI(INFO): 'CAQuietExec: Error 0x80070001: Command line returned an error.'
2012/11/07 15:38:26:527::[5980] MSI(INFO): 'CAQuietExec: Error 0x80070001: CAQuietExec Failed'
2012/11/07 15:38:26:527::[5980] MSI(INFO): 'CustomAction CAOSMRegisterLogonTaskRollback.x64.1033 returned actual error code 1603 but will be translated to success due to continue marking'
2012/11/07 15:38:26:537::[5980] MSI(COMMONDATA): 'Message type: 2, Argument: 1'
2012/11/07 15:38:26:542::[5980] MSI(COMMONDATA): 'Message type: 2, Argument: 1'
2012/11/07 15:38:26:546::[5980] MSI(INFO): 'Action ended 15:38:26: INSTALL. Return value 3.'
-Ingram

Microsoft Office 2010 encountered an error during setup: With No error codes/

Hello Everybody.
I am trying to deploy Office 2010 on a windows 7 Machine.. This machine has more then what it needs for hardware to run the software so I know it is not hardware related. At the end of the Install the installers hestiates and begins rolling back and finally
providing "Microsoft Office 2010 encountered an error during setup:" but does not provide any error codes what so ever.
I have tried upgrading, Fresh installs, side by side installs, Safe mode, Clean boot, Local admin accounts and other domain accounts. I have also tried numerous so called "fixes" but still get nothing. Sadly after the 2010 install fails 2007 no longer works
so each attempt is abit time consuming. Any Ideas out there that might solve issue ?

Hi,
First try uninstalling all your Addins include connector to test the result.
If not help, try the following steps:
1) Create a new administrator account.
2) Log on and launch the installer.
If things don't quite work perfectly now:
3) If you receive errors accessing your ProgramData folder, use the TakeOwnership registry hack to take control of the entire ProgramData folder, and if needed, create a "Microsoft Office"
folder with "Microsoft Office 2010 Tools" inside it under %programdata%\Microsoft\Windows\Start Menu.
4) Your error may return at the end of the installation, but don't worry, it's finished and Office is now installed. Switch user (don't log off!) and go back to your own user. Double-check
that everything works. Now, to turn off your computer, press and hold the power button for five seconds. This will force the computer to shut down instantly, which will close the installer with the error without giving it the opportunity to roll back its changes.
Sincerely,
Harry

HP Office Jet Pro 8500 Wireless carriage jam message.

I have an HP Office Jet Pro 8500 Wireless. It is on a home wireless network and I am using a new HP laptop with Windows 7 (64-bit). I am getting a carriage jam message that I cannot get removed. Leading up to this, my son did have a paper jam and probably didn't get all the paper removed the first time around. But I have checked thoroughly with a flashlight and there is now no paper anywhere in the carriage. I have followed the video online and still have the same message and I can tell that the carriage is not moving side to side. It stays over on the right side. When the video talks about manually moving the carriage, I can move it very easily manually after I wiggle it a little and move it to the right a little. Then it will move back and forth easily by hand. I have tried to see if something is blocking it, but can see nothing. But then when I try to print a test page, no luck. I have reset it according to the video with no results. I cannot print a test page from the touchscreen or from my computer.
I really like this printer and hope you can help me.

I hope you are doing well and sorry lt learn that you are having this issue.
If you still facing this issue I will do my best to help you
Follow this article troubleshooting steps GO HERE
Another option that you might have if you are using Win xp or later as your operating system is to run HP print and scan doctor
Letme the outcome or if you are not facing this issue any more, It will be really appreciated.
Hope that I can be of your help.
RobertoR
Remember ↓↓↓
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Carriage jam during setup hp 5520

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