CC not working on my Hp windows 8 computer

I really need help with the cc. When i try to login i just get the screen "Youve been signed out" What do i do?

Hello, I have an internal Microphone issue. I already sent it in to get it fixed and the issue is happening yet again. It just doesn't work. It used one..but there is no reason why it shouldn't I just got the PC less than 5 months ago.  Its  Windows8 HP Envy dv6 Notebook PC.  I ran a cleaner and tells me some files may be missing or something along those lines. I'm still learning the terms and understanding. I spoke to an HP online assistant. She was a bit rude after quite some time of trying to help me understand what it was I was doing. I hope I can get some help with it.
Serial- [Personal Information Removed]
Product- C2M11UA#ABA
Model- dv6-7210us
Warranty- [Personal Information Removed]
Hope this helps. Is there a link to make sure I have all files required? 

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