CCA and different MOH per phone/line

Is there a way, using CCA, to configure MOH groups?
I've got 2 clinics, each with their own DID but sharing one UC560. I've split the DN's so that clinic 1 is on x300-399 and clinic 2 is on x400-499. Can each DN range have it's own MOH?
Thanks.

Hello James,
You can refer to this support forum post about MoH limits and such: https://supportforums.cisco.com/message/3086136#3086136
There is also a link in there to the CLI configuration, but I'll put that here in case anyone else stumbles across this post: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmemoh.html#wp1022742
Thanks for the rating.
-john

Similar Messages

Setting up fax and voicemail on same phone line.

I have one phone line with voicemail and fax. How do I set up the fax so voicemail doesn't pick up my faxes and the fax doesn't pick up my voicemail messages? I have the fax and phone going through a splitter. I just discontinued my separate phone line I used for faxing and internet and want to use a single phone line for everything. Thanks in advance for any suggestions. Auntalee

If you have Verizon Home Voicemail (the kind you access by dialing a phone number i.e. no answering machine) I can't see how it would work.
Some fax machines can answer the phone listen for the fax tones and if it doesn't hear them it rings another phone or answering machine connected to it.
It comes down to something has to answer the phone, figure out what kind of call it is a route it to either a answering machine or a fax machine.
The only other way to do it with one line and Verizon voice mail is to get something called Distinctive Ringing service (if its available for Fios). You get another phone number but not another physical line. The one phone line rings differently for each number. The fax machine must then have the distinctive ring feature and be setup to only answer it's ring. The other ring it ignores which means VM will pick it up.
Good luck

Wireless routers and surge protector with phone line ports

I cannot connect to the internet when I use my surge protector phone line ports. I have the line from the wall in the in port and the other one in the out port but status light on modem doesn't light up and no connection to internet. Is it my surege protector? Do I need to do something else?

I assume the system works fine if you bypass the surge protector. I will also assume that you are not plugging in your DSL phone line on the "in port" and then plugging in an ethernet wire on the "out port" of the surge protector. Your surge protector cannot convert a DSL phone line signal into an ethernet signal. This is the job of the DSL modem.
Assuming you are going through the surge protector phone line to phone line, or ethernet wire to ethernet wire, then it means that either the surge protector is broken or you have a bad wire. Try a different wire. If that doesn't work, return the surge protector.
Message Edited by toomanydonuts on 03-30-200705:12 PM

Installing new modem and I cannot get phone line to stop flashing

I followed instructions and the power, online and wifi are not flashing. The telephone line is still flashing and I have no internet

Did you get it provisioned (activated) for both internet and phone service (if you have it) ?

Phone line and infinity

Hi all
Please excuse this question as to some it may be glaringly obvious, but I have been interested about Infinity and VDSL on a phone line.
Scenario: Customer lives 2km from the exchange. New FTTC cabinet is installed 100m from the customer.
This means that the VDSL signal only has to travel the last 100m (or thereabouts) to the customer.
It would not be good to "energise" the whole 2km of cable with the VDSL signal so is there some kind of filter to stop the VDSL signal going back up the 1900m "pair" to the exchange?
Thanks
ptan
Solved!
Go to Solution.

The way I understand it, and the most efficient way too, is:
From the exchange, an optical fibre bundle runs to the cabinet. This transports both broadband and voice service - it's got enough bandwidth for everything and then some.
From the cabinet, copper twisted pair wires run to every house serve by that cabinet. There is a DSLAM in the cabinet which interfaces between the optical fiber to the exchange and the copper to the house, for the VDSL2 service.
So the VDSL2 is from each house to the cabinet, and from the cabinet an optical fibre bundle runs to the exchange. Meaning there is no more a live copper wire connection from exchange to cabinet - this would be redundant.

I want to know how much it will cost for me to cancel both smart phone lines on my account.

I'm a new customer as of December and I deeply regret switching to verizon. I was very excited to get my LG G2; the first phone that I recieved was a returned phone that had many issues.. That was changed out for a different LG G2 that had a hairline crack in it.. So small I didn't even notice till my whole screen was disabled.. I now have 2 lines in my name, a horrible phone and a HUGE phone bill. As a young 21 year old paying all my bills on time I'm pretty upset.. I was told that even if I suspend one of the lines my contract would be extended.. Quite frankly im about to go over to T-Mobile and have them pay my fee if no one is willing to help me out!

You mention having one LG G2, but two lines? What type phone is on the second line? Assuming it's also a smartphone, the ETF is $350 minus $10 for each full month of your contract term that you've completed ... and that's per phone since each phone has its own contract.

New build property, horrible BT phone line install...

Hi all.
I am writing here because I have been thrown around by BT and the phone line installation team over the past one month, and I have just run out of patience.
The entire experience started in late May, when I phoned BT and told them that I was moving house in 2 weeks and that I would need a new phone line installed at the new property, which is a new build. The BT sales team was more than happy to take my order, and since there was a charge of £130 for installation of phone line by itself, I decided to bundle both broadband and telephone line from BT directly to avoid that cost. I was a given an appointment on the 10th of June for my phone and broadband installation.
The 10th of June came and I took the day off work thinking all would be sorted by the end of the day. By the late afternoon no one ahd contacted me and there was no one who had come to the door. I called BT and had them check on my order and they said that "for some reason, the order says its still 'pending' and has not gone through..." After chatting with different people from different teams like sales, orders and them confrerring with engineers and seniors, I was finally told that the order could not be processed because I was in a new build and hence the system could not process a broadband order before there was an active phone line in the property, hence the failure of the order to go through. Next, I was given a date for the phone line order by itself to be done, and although I was frustrated here, I conceded and moved on hoping to get the issue sorted as quickly as possible. The new date was June 22nd for the phone line and then the broadband order to be placed thereafter. At this point I was not sent any emails or letter regarding my order with ym order number or any references, so I should have been sceptical, but I let it slide thinking it would be settled soon.
June 22nd came and I took leave off work again for the 8am - 1pm BT engineer visit. Once again, no one showed up or contacted me. I called BT again desperately hoping that this could not be happening again. When i asked the lady about my order scheduled for that day, she said that the order did not go through once again. It was still 'pending'! I was just shocked. I wanted to explode because twice BT had given me apppointment timings that could not be fulfilled and twice they left me in the lurch when they knew beforehand that the engineers would not show up, leaving me to take time from work which I cannot get back, much less the fact that I still do not even have a phone line. After much chatting with different people on the line I finally got them to book another order this time for July 9th for the phone line.
This time i called back on July 2nd and July 6th to make sure that my order was on track and I was assured that after checking with the 'openreach engineers on their side' that my order was on track and the engineer would show up definitely on 9th of July.
Then the 9th came and I took the morning off from work to wait for the engineer.Yet again, BT managed to show me how poorly they treat customers. No engineer showed up again, and as was becoming a habit now, I had to phone BT to enquire about my order and discover that the engineer was not going to show up today as well. When pressed much more the person on the other end finally relented that the cables from the exchange to my new build property need to be set up and are in the process of being done. I would then get a call when BT/Openreach finally finish this. I felt let down, especially when I asked how long that would be since I have already been waiting for a more than month for BT to carry this out and also agreed to pay the £130 set up charge for the phone line since they wanted to process the phone line order alone first. Her response was nothing more than a "I cannot tell for sure.." and at this point I could tell that meant it could be a really long while more before getting a phone line / broadband, if ever BT is interested in setting it up.
Is there any way to actually check and see if BT are setting up a connection from the exchange to the property for the phone line and how long it would take before I can finally get a simple phone line here?
Sorry if this was a bit of rant but it is rather draining and also costly for me having to deal with BT and wait for them when they could simply communicate with me better to inform me of their engineers' decisions.
Abi
*EDIT* I have also spoken to the developer of the property and they have informed me that the flat is ready for a phone line to be installed, and that BT is only currently fitting phone lines to the building across the road and not my block, so that means someone at BT/Openreach is telling me the worng thing and the engineer is just refusing to come out now. I have additionally spoken to some of the other residents who moved in before me in the same block and they have had phone lines connected to their property by BT so I think this problem needs sorting out asap by BT please.
Thank you.

Hi
It seems that I am caught in the same endless maelstrom of bt/open reach inability to meet installation obligations.
We have a new build home on a small private development. No cable available regrettably so all 6 of our neighbours use bt phone and std broadband.
Ordered both services end April to be told that install appointment was 30 May - seemed a long time but accepted. Had whole series of emails and texts from bt reminding of appointment and arrival of modem, but late evening 29 May text arrived saying order delayed and put back to 13 June. Called following morning and got the run around took 40 mins to get any answer of sense that said ,Line work was required and open reach we're dealing withi it.
13 June came and went no one called or advised that appointment would not be met. Again many phone calls but same answer line issues. My developer tells me that the lines are installed per spec, in fact we have a black network cable present through a conduit next our front door but no terminal box to join up to white phone line wires to inside phone points. Offered bt a photo of this but they will not accept it. Just keep saying line issues holding up install. Either way unless this work is done the it will be impossible to connect even if other work had rally to be done - not interested!
This week promised that all would be done, 16th the 17th and then 18th -nothing again and hence more phone calls.
Issue handed to resolution team who calked today to say work schedule for 12 July! More than two months since order - just don't believe them and asked them to escalate - no hopes up!
In the meantime our phone no rings out and people wonder why we are not answering! Complete shambles.
In 2014 this should be easy meat to BT who seem tied up in a complaint type process that resolves nothing.
I have no real choice but BT and their performance is just hopeless. Advised ofcom but don't deal with individual complaints - this is consumer hell and very very frustrating.

ADSL problems - Slow - Noise on phone line

Hi, Im hoping someone can help me with Broadband issues I've been having. Ill try and describe the salient points without turning into a rant. Suffice to say Ive had a torrid time over 2 weeks, spending hours on the phone to maybe 15+ different call centre staff and relaying information back and forth between them and 3 different engineers.
Ive recently moved house and about a month before the move I arranged for an 8Mb ADSL connection to be ready for me when we moved in. I was assured that I would definitely have service on this date which was important to me as I am a self employed web designer and rely on an internet connection for my work.
We moved on 11th this month, I plugged the router in and it couldn't connect (orange/purple flashing light on HomeHub 3). After talking to various people at the BT Broadband call centre over a period of a few days, going through basic troubleshooting numerous times it was eventually decided that an engineer be sent. He found the problem relatively quickly, the exchange hadn't been set up for my connection. He set up the connection at the exchange and left with me being able to connect.
I quickly realised that the speeds were very slow (around 0.7Mbps). I left it for 24hrs but no improvement. It also worried me was that I could hear noise on the phone line. The noise is only there when the broad band is connected, a steady fuzzy static. You can also hear the modem on the router dial occasionally like the old school dial up connections. I again phoned the call centre, again went through basic trouble shooting (plugging directly into test socket, different filters, connect computer into router via cable and not wifi etc etc….), and again eventually got another engineer sent.
The new engineer changed my Home Hub 3 for a Home Hub 4, decided nothing else could be wrong at the house end so went to the exchange. He phoned from the exchange explaining that he had sorted the problem (I can’t remember what he said he did as it was beyond my understanding). I was suspicious that the situation hadn’t been resolved though because I still had noise on the line and 24 hrs later I also had my connection drop to 0.13Mbps.
More phoning to call centre folk and eventually engineer no.3 was sent. I have to say he seemed very thorough, changed the master socket (which he told me the previous 2 engineers should have done) and spent a long time doing various tests. It seemed the problem was fixed since after changing the socket there was no noise on the line. The connection eventually recovered after an SNR and IP profile reset to about 2.5Mbps.
The next day though there was again noise on the line. Some crackles at first but later turning into the constant fuzzy noise that I was hearing before. The speed steadily deteriorated everytime the router was re-synching during training and is now 0.97Mbs and I guess on its way down further since the noise is now quite loud. The engineer was kind enough to ring back to check up on the case and when he heard the issue he insisted that it was almost certainly a phone line fault and that I should call 151 to arrange for someone to come out.
Ive spent today being passed to and fro between the phone line department and the broadband department. The broadband department also tell me they think the phone line department should deal with the issue but then the phone line department say there is no problem when they do a remote test so pass me back to the Broadband department. Eventually after speaking to 5 different people today it has been decided that I should have my 4th Broadband Engineer visit me on Monday.
To my limited knowledge and reading on these forums it seems the issue is likely to be a line fault, so it’s frustrating that it’s possible the wrong person might be being sent and the problem will continue.
Any help or advice would be greatly appreciated, as I mention the connection is very important to me.
ADSL Line stats from my Home Hub 4:
Connected Connection time: 0 days, 03:00:05
Downstream: 1.313 Mbps
Upstream: 448 Kbps
BTWholesale Speedtest:
Download speed achieved during the test was - 0.96 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.34 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps

Obviously you need to get rid of the line noise problem before your internet connection will improve. Normally the advice is to phone 151 and report a phone fault with no mention of broadband. You really now need to wait until monday to see if this engineer visit solves your noise problem
if after the engineer visit there is no improvement then the mods may be able to help
as this is a residential line and is not supposed to be used for business purposes maybe you should consider a business line which gives a better service contract especially as you are self employed
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Advice on possible grants for phone line

Hi
I am after some advice
After 9 months of dealing with BT, with rediculous amount of problems, having various engineers come out and even more excuses for why a phone line was taking so long to be connected, we were told that there is about 200m where there is no available line to connect us.
As it is not a standard connection fee we have been told we need to pay £4500 to be connected which we are unable to afford.
We live in the country and have no mobile signal (we have tried various networks) and without having a phone line/internet we have no access to phone/inbternet and therefore no contact to the emergency services if needed. It is also necessary for me to be contacted 24hours a day due to my work.
I have been told there is some sort of grant for rural houses to be connected to the phone/internet. Is anyone able to advise me on if there is one and how to apply.
Thank you
Charlotte Sarfas

I know when Openreach need to install new line plant to provide service they will pay the first £1,500, or was it £2,500 then you need to cough up the rest.
Actually don't quote me on that, but I'm sure that's how it was when I worked there a while back.
Not sure if you can get a grant to get a phone line installed though, I know there are Local Government Subsidies to get Communities online for broadband but its usually a small amount like £300 per household or something and would only apply to say a Village or Town, each individual property wouldn't actually get the money, if you see what I mean?

Tool for Creating Tracks per command line available?

Hi all,
for my master thesis I need to make up a development concept with the JDI.
What I'm wondering is, is there any ability (maybe hidden option ) to create tracks per command line interface and connect them per command line?
Another question which came to mind, I would like to control the DTR via the DTR command line tool, is there any option to do this, just without installing the Developer Studio IDE, as I only want to remote control the DTR via command line and don't need developer equipment on the server?
Thanks for your help!

Hi Matthias,
tracks are stored in the Java database by CMS in its own format and when a buildspace is created on CBS that information is also stored in the Java databse in CBS' own format. Accessing the database directly is not a good idea as you would need additional information that is neither officially published nor supported and that may change.
Regarding DTR client & IDE: Well, DTR doesn't know about tracks at all, it just stores the sources for track content. The "track" knowledge is part of CMS.
The command line tool is only distributed with the IDE, but if you just copy the required libraries to the server (you had to edit the batchfile anyway, didn't you?) you do not need the full IDE installation.
Regards,
Marc

Different billing periods between phone line and b...

hi, can anyone tell me why my billing periods with my phone line and broadband are different ie i took out the phone and broadband package on the same day .the end of my usage date for my phone line and calls was yesterday 19th dec but my broadband usage does not finish until the 31 dec .

broadband usage is calendar monthly - check the usage monitor at BT.com
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Phone line and broadband dead, tearing my hair out...

Can a mod help here please. My phone line went dead yesterday, just as my neighbour had a fault fixed. This is not the first time this has happened. Spoke to 3 different people in India on 3 separate occasions last night, but unable to get any sense out of them. One promised to call back but never did. Another insisted on changing my BT Internet password for some reason. Completely and utterly useless. I eventually spoke to someone who described himself as a senior supervisor who promised to look into the matter of speeding up an engineers visit (been told Tuesday which is just redicuous) and said he would call immediately after he arrived for work at 11.00 am UK time. Still waiting!

'An update to my previous message. Just as I pressed post, the promised call came through. They are trying to contact the local exchange, so at least something seems to be happening.'
Mate, I used to work in the Call Centre for BT (Repair) then out in the field as an Engineer for some time.
What they told you is basically **bleep**, they're fobbing you off. For a start the majority of Exchanges aren't manned. Engineers just come/go when they need to run a frames jumper or change/alter the switching.
Even then the exchanges that are manned are certainly not by anyone who can prioritise your fault repair.

Major Problem with Phone Line and Support.

Well my problem started about a month and week ago. The problem is that my phone line is messed up. My line drops out unexpectedly and I cant receive calls or send calls. If it does work then the phone only rings for half a second 3 times. If you dont pick it up mostly on the first ring you cant answer the call. And if it doesnt the caller who calls me gets a verizon voice message thing that is setup for the previous owner of the phone number. We called verizon a month ago and setup a appointment for the 18th. Well they called the 17th and said they were sorry they missed us for the appointment on the 17th. We told them it was on the 18th and they said that they guess they forgot to call to tell us the date was changed to the 17th. So they said they will have someone out the next day, on the 18th. We waited at home and they still didnt show up. We called and they set a appointment on the 28th. We waited and they never came again. Now its the 30th and its getting rediculous. We refuse to pay for a service that will never be fixed and we cant use but for 1/3 of the time, if lucky. Is there any fix to this other than getting another appointment?

It sounds to me like your phone line has a short somewhere. If it was a "hard short", your phone wouldn't work at all. But yours rings, and then shorts out. Could be a wiring issue, or it could be a phone issue. I would unplug all equipment (phones, faxes, computers, etc). Then take one good phone to a jack and plug it in. See if the problem still exists. If it is still a problem, try a different phone at that same jack. If it's cleared, the problem is with the first phone, if it's still there, unplug the phone and try a different jack. If the problem cleared, the trbl is at the first jack. If it's still there, then you either have a short somewhere inside your home wiring, OR the phone number MIGHT BE FORWARDING to another number (which would explain the strange message that callers receive). Find out how to remove call forwarding in your area (usually by hitting *73 on your phone). Please post results.
Brian K
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Migrating phone line and broadband from BE to BT i...

Hi everyone, i ordered BT infinity 2 online on Friday , order went through with out any issues got the date for engineer visit on 14th of JUNE but since that my order is pending and i don't know the reason why and my account hasn't been created as well.
My phone line and broadband currently both with BE unlimited and somebody from BT told me that if i am migrating phone line from another provider then i can't order BT infinity 2 straight away, first i have to transfer my phone line over to BT and then i can order BT infinity 2. Can any body tell me if this is true.
I had excellent experience with BE unlimited for last 5 years and hoping that it carries on with BT as well but things so far not looking promising because i can't get straight answer from BT reps.
Any help in this matter will be much appreciated in advance.

OK i have update regarding my order, i spoke to BT rep today and she told me the reason my order is till pending because first i have to transfer my phone line over to BT then i can order BT infinity 2. The date they give me for my phone line to switch over to BT is 15th of June and once that completed then some one from BT infinity 2 Team will contact me and arrange a date for BT engineer.
So any one thinking about moving to BT infinity 2 in near future and currently they have their phone line and broadband both with different company then they should move their phone line to BT straight away and once phone line is moved over to BT then they can order BT infinity 2 with out any problems.
I hope this will help lot of other people who are in similar situation.

Crackly phone line and broadband disconnecting

For a month or two i have been having problems with our phone line and broadband connection. The phone line is extremely noisy (interferance) and when you make a call or recieve a call the broadband disconnects. I have tried different filters, routers and wires but no good. I have conducted a quiet line test and the result was i could hear nothing on the line. When i unplug the hub and just have the phone connected to the socket the noise on the phone has gone and their is no problem, connecting the hub make the noise come back. As a result of all this my broadband speeds are very low.
Here is my hub stats and a bt whole sale speed test.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:36:05
Downstream:
6.75 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
19.7 dB / 22.0 dB
Line attenuation (Down/Up):
7.0 dB / 3.0 dB
Output power (Down/Up):
13.9 dBm / 12.2 dBm
FEC Events (Down/Up):
7077 / 0
CRC Events (Down/Up):
12 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
19 / 0
Error Seconds (Local/Remote):
131 / 114
Hide details
Download Speed
0.81 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.81 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :6.91 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
My dsl connection rate can get as high as 7.9 Mbps
Any advice would be helpful thank you
Solved!
Go to Solution.

your drops in connection have at one point reconnected with a far lower speed than normal resulting in the low ip profile. if you stay conencted 24/7 for 3/5 days the profile will correct itself for your current connection speed
I would as john46 suggested connected to test socket with a new filter and see if that helps
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CCA and different MOH per phone/line

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