Advice on possible grants for phone line

Hi
I am after some advice
After 9 months of dealing with BT, with rediculous amount of problems, having various engineers come out and even more excuses for why a phone line was taking so long to be connected, we were told that there is about 200m where there is no available line to connect us.
As it is not a standard connection fee we have been told we need to pay £4500 to be connected which we are unable to afford.
We live in the country and have no mobile signal (we have tried various networks) and without having a phone line/internet we have no access to phone/inbternet and therefore no contact to the emergency services if needed. It is also necessary for me to be contacted 24hours a day due to my work.
I have been told there is some sort of grant for rural houses to be connected to the phone/internet. Is anyone able to advise me on if there is one and how to apply.
Thank you
Charlotte Sarfas

I know when Openreach need to install new line plant to provide service they will pay the first £1,500, or was it £2,500 then you need to cough up the rest.
Actually don't quote me on that, but I'm sure that's how it was when I worked there a while back.
Not sure if you can get a grant to get a phone line installed though, I know there are Local Government Subsidies to get Communities online for broadband but its usually a small amount like £300 per household or something and would only apply to say a Village or Town, each individual property wouldn't actually get the money, if you see what I mean?

Similar Messages

Out of contract for phone line and broadband

Hello all!
After receiving a really rather large quarterly bill i thought i would see how much time we had left on the phone line and broadband contracts. Quite astounded to find that BB finished in August last year and phone line in October. I thought we were all in contracts of some sort or another?
In this position then, might i be able to negotiate some sort of deal on a new contract?
Thanks in anticipation,
Kim x
Solved!
Go to Solution.

by rolling I mean month by month but important it is on standard terms and any previous discounts terminate with the contract so better to renegotiate a new cheaper deal asap if staying with BT - should only be 12month contract not 18month like new customers
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8 month wait for new phone line!!!!!

I posted on here a while ago '5 month wait for phone line' and I cannot actually believe that I am almost at 8 months of waiting for a phone line to be installed!!
Reason: Openreach are having traffic management issues for a four way traffic light system needed for my phone line, this has been the reason since JULY 2013!!!!
My local council have told me this is just an excuse as Openreach/BT have not made any requests to them in my area or the entire of Anglesey where I live!!!
I get updates from a BT team in Sunderland which are very repetitive 'traffic light problems' cannot get permission for them blah blAH BLAH!!! And they accept these excuses from Openreach!!! They can give me no indication as to when I will get a phone line and when I say what happens when we get to year point they say oh no that will never happen!! This BT team now only text me updates saying they could not get through to my mobile, they say they will update me on the 19th December but it will be the same old **bleep**.
So now I am am drafting a letter which will include all the correspondence between BT and myself including all the false information they have texted me and stupid emails (one said there are major problems in Cornwall so thats is why there is a delay I asked whats Cornwall got to do with anything I live in North Wales, the BT guy then said Cornwall is the term used to refer to a large area??? He later apologised for his error, but what an idiot)
My letter will also be sent to BT head office, complaints and the my local MP, BBC Watchdog and various other local consumer affairs programmes.
But any extra advice would be greatly appreciated.....
HAnnah Hughes

He was the one who made the Cornwall comments!! All he did was relay extra information in more detail than the BT operators were giving me, but he had no authority to do anything. It has been escalated but this wonderful escalation team are doing nothing at all, other than accepting Openreach excuses.
Some of my text messages say " we are waiting for council permission", then the next one says "Openreach have had council permission" but the latest ones are back to "Openreach are waiting for council permission"!!!! You would think that someone in BT would pick up on this!!!
BT will not give me the location of the work needed either they say Opnereach do not have this one thier system, because the council keep telling me that no permission has been requested.
Hannah

BT Phone Line Order – 9 months of total failure – ...

I've been trying to get a phone line and internet connection from BT installed into a London flat since the 07th of January 2012.
This email/letter does not contain every contact with BT in the last 9 months – as I have not kept records of all the dozens and dozens and dozens of calls, texts, and emails but it is a good enough list to show the general theme of total failure from BT in all aspects of both technical and customer service.
(I have re-written this and removed my 5 or so BT account numbers, the various fault numbers, the dozens of VOL numbers and removed any surnames of people in it in the hope that this will get posted.)
07 Jan 2012
Place first order for phone and internet. BT.com reference: <removed for forum post>.
You can only do Mon to Fri installs. My next day available day off work is 19 Mar 2012 so the line engineer’s appointment is made. 8am to 1pm. I am self-employed and it is not easy to take time off work. In fact it costs me money every time I have to take time off work.
19 Mar 2012
The phone line engineer is late. Arrives after 1pm. He looks at job and says he can't do anything. It needs a new line installed even though there is already a line installed? New line involves a cherry picker and another visit by the line engineer. More time off work. New phone is line installed into flat.
27th Mar 2012
I am informed that the new phone line does not work. Order is cancelled? I get no details on what the problem is and why I can't get a line or what to do next. I have no phone at home so I’ve not tried to use the line; yet BT has already cancelled my Order.
I called ‘BT help; somebody tells me the line is connected to the wrong exchange. I spend lots of time and many calls talking to people in India and I think other parts of the UK. People tell me they are going to call me back and don't. I tried to speak to supervisors in India but nobody returns calls. I’m getting nowhere for weeks and weeks. I give up; it all seems too hard…
7th June, 2012:
Over the internet I place a new order with BT for phone line and internet:
Your order number is: <removed for forum post>. Phone number: <removed for forum post>
6th July:
BT infinity engineer appointment. 8am to 1pm. He is late. After 1pm. He arrives, looks at job and says he can't do anything. He says the phone line does not work.
I inform him the order I placed with BT is for a phone line and internet. He says there is nothing he can do as he does not ‘do’ phone lines. Another day off work. Lost wages, lost time.
No phone & no internet.
Fault is raised:
Date closed: 6 July 2012
Fault/VOL number: VOL012-<removed for forum post>
Open Product affected: Phone fault
Telephone number: <removed for forum post>
Lots of calls to BT. But getting nowhere at all. They tell me there is no fault on the line but will send an engineer that I might have to pay for.
8th July:
Phone line engineer arrives 8am to 1pm. He is on time. He informs me all the existing work is incorrect. They have connected all the equipment to the wrong exchange. It should be the Putney exchange but they have attempted to hook me into the Wandsworth exchange - which won't ever work. Still no phone & no internet. He raises a fault number: LS6 W80 <removed for forum post>
10th July:
9am call from Open Reach engineer. This is not a scheduled appointment. I've had no contact from BT. I am at work. He does not know the problem or the fault number. I give him the fault number and call him back 90 min later. He confirms that I have been connected to the incorrect exchange and cabinet? He can't do anything to fix the problem.
I want somebody to call me with a solution.
I don't want to talk with more people in India who can't help me or even understand the problem. How can this be such a failure?
I use website to email in a letter with the entire listing of existing fault details/number, order numbers etc.
Thank you for your enquiry. We will respond to your enquiry as soon as possible. Please make a note of your enquiry reference number and use it in further correspondence.
Your enquiry reference number: 120710-<removed for forum post>"
One of the issues I am finding is that BT does not link previous faults with new ones, or previous Orders with new ones, or previous Customer Numbers with new ones. Every time I speak to somebody they cannot find any details of the history of these problems so far. BT keep on cancelling my Orders and placing new ones; raising new faults etc. But nothing is linked and when I speak to people for help they can’t see any of the history of the line, faults, address, etc.
19th July, 2012:
I get an email from BT. They have cancelled their own Order again.
Order cancelled. Your order number is: BTCAA6<removed for forum post>
Dear Mr HUNTER, We confirm your broadband order's now cancelled.
23rd July, 2012:
Email from BT as they re-raise a new Order:
Your order number is: VOL012-<removed for forum post>
Check out your account and more about your service
Phone line starts(SL-N)
Phone number: <removed for forum post>
24 Jul 2012 before midnight
Track your order - you'll need order number VOL012-<removed for forum post>.
24 July, 2012:
Email from BT as they re-raise a new Order:
Good news Your order number is: VOL012-<removed for forum post>
Dear Mr. HUNTER, Your phone service is ready for you.
BUT IT IS STILL NOT WORKING..
Sometime around this date BT Priority Help gets involved and lots more phone calls ensue.
27th July, 2012:
After I talk to priority help line and say please don’t waste our time anymore with line engineers that come around and say ‘we can’t do anything’.
BT Priority Help book another engineer visit & we need more time off work again.
The next line engineers visits and he says it is the same problem. He says he can’t do anything. He says it is connected to the wrong exchange. And leaves.
He says his manager will call me. Fault Number: LS6 WPE <removed for forum post>
28th July, 2012:
Call from somebody from BT asking about my street address.
They say the address might not be correct.
29th July, 2012:
Next day call from Franz’s, fault line engineer manager.
He says:
A new order is going in.
Equipment might not be installed in correct place. Correct place should be CAB7 PCB 7 Putney.
Some part of the equipment might still be pointing to Wandsworth.
A new order to the exchange is being place to do it all again.
The address BT has for this flat will not be the problem as it is a new line installed by BT.
I need to wait till Tuesday and see if it works.
A New Order is booked; again.
Monday 30th July, 2012:
I call the priority help line and COMPLAIN again that BT are getting nowhere.
I explain that whatever you have been doing since MARCH 2012 to get this line working HAS NOT WORKED. I repeated what one line engineer told me that it might need to be connected to another exchange. Not WANDSWORTH & NOT PUTNEY but one called PUTNEY/CHISWICK???
I explain to somebody from BT Priority Help Care the days and days and days I have lost trying to get a phone line and internet installed into this flat…
I get a call back 30 min later.
Lady on the phone tells me that all the previous 5 orders have been placed with Wandsworth phone numbers. She has created a new Order, Order number 6, and it is an Order with a PUTNEY EXCHANGE phone number because all the other orders have been for a mix of the wrong exchange and all have used WANDSWORTH EXCHANGE phone numbers – which would stop this working even if the line and equipment was connected to the correct PUTNEY exchange…
1st Aug, 2012:
Text message from BT saying they are having "systems issues trying to correct and update data in the background, and exchange problems".
Monday 6th Aug, 2012:
Voice mail from BT priority care team: Informed "Problems with Engineering and Exchange. They will call back on the 08th of Aug."
14th Aug 201:
Emails arriving saying that your new line is now working.
But it is not.
6pm - ish I am called from BT Sunderland priority help care. Lady does not know the details of the case. She tells me the line should now be working.
I explain there isn’t a dial tone.
She tells me there is an address problem. Probably.
I explain the 8 months of issues I have been having.
She tells me to not get upset. She doesn’t know anything about this case.
She tells me “It can actually take up to 12 months to get a phone connected in London”.
She tells me “that it can be very complex to get a phone connected”.
She tells me there is a long winded email attached to my case. I tell her that the ‘long winded’ email she is reading was written by me in an attempt to show all the problems in the last 8 months IN ONE PLACE – something BT seem incapable of doing.
She tells me I have to wait 10 days until the address team finish their address checking.
I explain to her that the line engineers have told me it is not an address problem.
She tells me there is nothing she can do.
28th Aug
BT priority Care called me. Told me that they are still waiting for results from the Address Team.
29th Aug
BT priority Care called me.
Told me that it is connected to the incorrect exchange now. Wandsworth… The same thing I was told last March.
I got ‘annoyed’ and tried, again, to explain the entire story to the lady on the phone.
She told me she cannot see any records of my orders back to January.
She told me that she didn’t understand what the problem is, and that the records they have shown the line was working in Aug...
I asked her to get her manager to call me.
No manager called me; instead I get a call back from the same lady later in the day. She is trying to help but we are still getting nowhere. BT Priority Care are just trying to do the same things again, that have failed multiple times in the past. They have no solution because they do not know what the problem is?
30th Aug 2012
BT priority Care called me; lady might have been called Sharon? Another lady anyway.
She tells me a new order is going to be placed to get the line connected back to Putney.
I ask to speak to her manager. She says she will call me back.
She calls me back and tells me that her manager Kelly W<removed for forum post> a BT Priority Care Manager Sunderland(maybe?) is going to call me before 6pm. This is the 3rd time I’ve asked to speak to a manager at BT Priority Care. Nobody calls me back.
All I get from BT since March are people trying the same failed thing, again and again.
Now they want to check with the address team. Again.
Now 6 months later after getting it connected to the Putney exchange, they want to put it back to the Wandsworth exchange, where it was originally – and never worked? I question this decision? I ask why this is going to fix the problem if it is the opposite advice to what every line engineer (5 of them) has ever said. I get told that nobody can answer that question.
Friday 31/08/2012
Another set of emails and text tell me I have a new line that is working.
But of course it does not. The phone line is dead. No dial tone.
Phone number is: <removed for forum post>
VOL012-<removed for forum post>
Monday 03/09/2012
All the BT priority care line numbers with the PIN numbers I was given have stopped working.
I can’t make a call to get through to the BT Priority Care Team anymore.
So I phone the normal BT help number…
An automated system tells my phone number is on exchange that is having a high level of faults for the last 2 hours and then it automatically disconnects my help call.
I phone back again and I have to NOT give my phone number for about 4 levels of automated systems to get to speak to a person. This time get through to a person. In India.
I ask for help trying to get put through to the Priority Help Care Centre in the UK. I am informed by somebody in India that all BT Priority Help Centres in the UK have been closed for good – since last Friday. I have to explain, again, the now nine months of trying to get a line connected – to the Indian help desk. I told to wait while she speaks to her supervisor.
I get put through to a different BT Priority Help Centre in the UK. Not Sunderland.
I speak to a man. He says he will email the Sunderland Help Centre and Kelly W<removed for forum post> and get somebody to phone me.
I ask him for advice on what I should do to try to get a phone line connected – after 9 months of trying. He says he will try and escalate it but he does not want to step on other peoples toes?
I ask him to CC in the CEO of BT to the email he is going to send to Kelly W<removed for forum post>. He thinks I am joking….
It is Wednesday night of the 04th of September 2012
Still no call back from Kelly or anybody from the Help care team. This is the 4th time I’ve requested a call back.
And now my PIN numbers for the priority call number have been disabled so I can’t call them.
Of course; why would you expect anything less?
LETTERS OF LATE PAYMENT:
In the last 6 months I’ve got multiple letters from BT telling me I am late in paying for my line service. I get ‘account overdue’ letters even though I prepaid the 12 months line service in advance for a line that has never worked.
SADLY:
There are phone lines in the flats below me, either side of me, and all down this entire street.
There are phone lines all over London. There are phone lines all over the UK.
But sadly not one that works in my flat. I’ve been without a phone or an internet connection since I moved in. 9 months ago.
MARS:
The Americans have flown a Mars Rover, which weighs a ton, from the Earth to Mars, landed it, and driven it around a bit – all on another planet - in the same time BT has failed to install a working phone line into a flat in central London? I wish it was this funny..
GIVEN UP:
So now I give up. My endless frustration at BT’s total lack of anything even close to coordinated fault tracking or anything like co-ordinated customer care service isn’t worth the time or stress any longer. 9 months of stress, lost wages while I’ve waited at home for engineers, and countless hours and hours of my time wasted on hold or speaking to people that can’t help.
YOU SUCK:
BT you are the total pits.
I don’t think you could suck more.
Some of my account numbers have been GB 1084 <removed for forum post>, GB 1099 <removed for forum post>, GB 1038 <removed for forum post>, GB 1105 <removed for forum post>
Dozens of other reference numbers: <removed for forum post>

Further onwards (actually downwards or backwards):
I did respond (last week) to the request to contact the forum moderators directly and was told that that they could not help because this is now being referred to Ombudsman.
Thanks for the offer of help anyway.
Two days ago I did receive another letter from BT. Dated after I was told that I would never get another letter from BT asking for payment for something that was never done. "You will never get another bill". I get another bill.
So more, painful, calls to BT in India. Have to explain the entire 9 month situation again. More wasted timed.
Asked to wait while supervisor is contacted.
Told she can't help but I should call this number: 0800 169 4109.
Which I did. But of course that number requires a number and a pin. And they don't give you a pin number. So they have effectively just cut me off.
So I have to start the entire 'call for help about this bill' processes again.
(Don't forget I've been talking to BT now since January 2012. 9 months, coming up to 10 months and I still can't get a working phone line and I still can't stop getting bills for something that has never worked).
Additioanlly on top of getting sent another late payment letter I’ve see no letter regarding the ‘Deadlock’ process between BT and I – as ‘promised’ by BT. I was told, verbally, the letter would go out last Monday. It is still not here. I want to know if the process has began. So I try to get help with that on BT Help Chat.
My goal in the chat below was to:
1. Get help with the Ombudsman process. I wanted to know why I had not received a letter from BT as I was told I was going to on the date I was expecting.
2. Get a phone number to speak to somebody about the Ombudsman process that BT had started.
3. Find out why I am still getting late payment changes for a line that has never worked - in the 9 months since the initial line order was created.
I was not given a number to call for help. Claire, the Help Chat lady, would not give me the number.
I was told I was going to be 'called back,' which I was not happy with as I know from 9 months of past experiences with BT that I will not be called back.
Sadly I was getting very frustrated by the end of the ‘Help Chat’. 9.5 months of tryign to get a phone line working in Central London has left me a little stressed...
Please note that today is the day after the chat transcript below. While Claire was trying to be helpful:
I was not called back. I received no help regarding getting details on what stage the Ombudsman process is at and what I have to do next.
9.5 months now. No phone line. No solution. Lots and lost of endless frustration.
Days and days and days of stress and my own time and hence money wasted.

Help/advice Needed! Paid for 2 years with no servi...

I have been with BT for 2 years since we moved into our first home, paying approx £40 a month for phone line and broadband! When we initially signed up we were asked various questions to see what product would be best for us, we told them we wouldn't be using phone line as we use our mobiles and would only use the wifi for childrens iPad! We were told to download BT app and log into wifi using email and password which we have done for 2 years! The wifi has always been very slow Nd hit and miss but we live in middle of no where so thought it was our area! After 2 years we have decided to start using home phone for childrens school purposes! So we bought phone, plugged it in and no dialling tone! Called BT who sent out engineer within a week! When engineer arrived he asked where is our hub? My response being whats a hub? After explaining how we usually connect to wifi he explained that that's not our wifi and a hotspot! So basically been paying for over 2 years never used land line or Internet due no fault of our own! We were never told about a hub or received one? The engineer told me to call and complain so which I did over 3 weeks ago! The advisor says he would fill in a form and pass on to his manager, but sent is a hub out which is charged us for? The hub has came and I still can't get any internet after spending another 2 hours on phone doing various tests they can't get it working and are sending out another engineer and was told could possibly be charged £129 for! As you can imagine I am furious with? I still haven't heard back from anyone and have sent a complaints form in also! Can anyone give me any advice on where I stand as I'm not very good with technology? Thanks

Hi Emmaburke87,
Welcome to the community forum. I'll be able to take a look at the details of your complaint. Please can you send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Phone line dead, over 2 week wait for possible rep...

Hi there
I'm posting on behalf of my Mum who cannot post in the forum as her phone line/broadband are currently down.
On Friday 4th January 2013 she noticed the phone was dead, and also that the Internet had stopped working. She rang the usual number BT provides and was told by an Indian chap that there is a fault but there won't be anybody available to look at it until 21st January 2013! She was not provided with any reference numbers to track the case or anything which didn't help.
Bear in mind my Mum is in her late 60's and relies on the phone to keep in contact with relatives, and this is especially important since my Dad died.
I am aware that Openreach are busy yadda yadda, but it is simply not acceptable for her to wait over 2 weeks for someone to at least have a look at it! She has spoken to her neighbours and they were having problems originally which now appear to have been sorted.
I am worried that not only will she have to wait but that she will charged a ridiculous fee for any repairs, even though the fault is not anything that she has caused. Also I am not happy that BT are going to charge for zero service for a two week period, surely this is essentially robbery?
Is there anyway I can get this escalated, and is there anyway I can get the charges she will receive refunded?
I have already contacted someone in the forum via e-mail but I don't think it worked as I was using my brother's mobile at the time.
Thanks in advance
Solved!
Go to Solution.

Tootsie wrote:
You're welcome. Also, I understand that your mum can have al her calls diverted to an alternative number and there is some form of compensation available for loss of service....I'll see if I can find the details.....I've seen them somewhere
BT will not pay you compensation they will only refund your line and BB rental if your phone has not been repaired after the end of the 3rd working day also if you have your line diverted you are not entitled to this refund.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Upgrade question for iPhone 5 on Dumb Phone line

My current situation is (I am the authorized owner for all these 5 lines):
Line 1 - smart phone with unlimited data -> eligible for upgrade
Line 2 - smart phone with unlimited data -> eligible for upgrade
Line 3 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
Line 4 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
Line 5 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
I was wondering if the following scenario is possible:
1. Transfer Line 1 upgrade to Line 3
2. Order iPhone 5 with Line 3 by adding 2GB data
3. Activate the iPhone 5 upon arrival on Line 1 via online VZ account or phone with CSR (since I don't have access to Line 3 physically)
4. Remove 2GB data from line 3 (is this even needed since I am not activating iPhone 5 on Line 3. Theoretically, data should not be added to Line 3 as it's still a dumb phone)
5. Contract is renewed on Line 3 for 2 yrs
6. I keep my unlimited data on Line 1
Anyone had success with this scenario? If it's possible then I can repeat it with Line 2 and Line 5.
I got conflicting responses. Some folks are saying the dumb phone also needs to have an upgrade available.

ineoxs wrote:
My current situation is:
Line 1 - smart phone with unlimited data -> eligible for upgrade
Line 2 - smart phone with unlimited data -> eligible for upgrade
Line 3 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
Line 4 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
Line 5 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
I was wondering if the following scenario is possible:
1. Transfer Line 1 upgrade to Line 3
2. Order iPhone 5 with Line 3 by adding 2GB data
3. Activate the iPhone 5 upon arrival on Line 1 via online VZ account or phone with CSR (since I don't have access to Line 3 physically)
4. Remove 2GB data from line 3 (is this even needed since I am not activating iPhone 5 on Line 3. Theoretically, data should not be added to Line 3 as it's still a dumb phone)
5. Contract is renewed on Line 3 for 2 yrs
6. I keep my unlimited data on Line 1
Anyone had success with this scenario? If it's possible then I can repeat it with Line 2 and Line 5.
I got conflicting responses. Some folks are saying the dumb phone also needs to have an upgrade available.
You are PARTIALLY correct. If you do a alternate upgrade, it is going to extend the contract on line one, not line 3. you will have to activate the phone first on line 3 in order not to be charged back the full retail cost of the new device. You can move the phone to line 1, but I would not be surprised if the system catches this and makes you choose a tiered data plan given the fact that line 1 has a new contract. The only way you will TRULY know, is by doing it. Speculation can be unreliable. The things people try to do to get around new policies.....

Is it possible to have multiple lines on a phone but only have one of the number ring on that phone?

I have a client who has four number on his phone. Extension 4709 is the clients number. He also has 4715,4725 and 4712 on his phone. Is it possible to make it so only 4709 will ring on his phone? The client is running CME 10.0
New here and new CME so any help would be greatly appreciated

Hi Joseph,
This would be configured using the "button" (s=silent separator) command;
From;
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr/cme_b1ht.html#wp1050318
Cheers!
Rob
button
To associate ephone-dns with individual buttons on a Cisco Unified IP phone and to specify line type or ring behavior, use the button command in ephone configuration mode. To remove an ephone-dn association from a button, use the no form of this command.
button button-number {separator} dn-tag [,dn-tag...] [button-number{x}overlay-button-number] [button-number...]
no button button-number {separator} dn-tag [,dn-tag...] [button-number{x}overlay-button-number] [button-number...]
Syntax Description
button-number
Number of a line button on a Cisco Unified IP phone that is to be associated with an extension (ephone-dn). The maximum number of button-ephone-dn pairs is determined by the phone type. Note The Cisco Unified IP Phone 7910G has only one physical line button, but you can assign it two button-ephone-dn pairs.
separator
Single character that denotes the characteristics to be associated with this phone button. Valid entries are as follows: •: (colon)—Normal ring. For incoming calls on this extension, the phone produces audible ringing, a flashing icon in the phone display, and a flashing red light on the handset. On the Cisco IP Phone 7914 Expansion Module, a flashing yellow light also accompanies incoming calls. •b—Beep but no ring. Audible ring is suppressed for incoming calls, but call-waiting beeps are allowed. Visible cues are the same as those described for a normal ring. •c—Call waiting. Provides call waiting for secondary calls to an overlaid ephone-dn. See also the o keyword. •f—Feature ring. Differentiates incoming calls on a special line from incoming calls on other lines on the phone. The feature-ring cadence is a triple pulse, as opposed to a single pulse for normal internal calls and a double pulse for normal external calls.
•m—Monitor mode for a shared line. Visible line status indicates whether the line is in-use or not. Monitored lines cannot be used on this phone for incoming or outgoing calls. •o—Overlay line. Multiple ephone-dns share a single button, up to a maximum of 25 on a button. See also the c keyword. •s—Silent ring. Audible ring and call-waiting beep are suppressed for incoming calls. The only visible cue is a flashing ((< icon in the phone display. Note In Cisco IOS Release 12.4(4)XC and later releases, the silent ringing behavior is overridden during active night-service periods. Silent ringing does not apply during designated night-service periods when the s keyword is used. •w—Watch mode for all lines on the phone for which this directory number is the primary line. Visible line status indicates whether watched phone is idle or not.
dn-tag
Ephone-dn tag that was previously defined using the ephone-dn command. When used with the c and o keywords, the dn-tag argument can contain up to 25 individual dn-tags, separated by commas.
x
Separator that creates an overlay rollover button. When the overlay button specified in this command is occupied by an active call, a second call to one of its ephone-dns will appear on this button. This button is also known as an overlay expansion button.
overlay-button-number
Number of the overlay button that should overflow to this button.

No Phone Line for 1 week; moving towards urgent!

Hello All, I am posting this on behalf of my father.
Problem
Phone line has not worked for a week; BT broadband works. Context: he lives along a country lane, nearly all his neighbours are experiencing problems with their phone line, broadband or both. Becoming urgent? One of his neighbour's husband died this week and she has had no phone line to organise the funeral. She now has a mobile phone which she can hardly use, she is very elderly. That example was to illustrate that inaction can really affect people.
Actions Taken
1. My Dad phoned the BT fault line. BT (to give them credit) arrived the next day. They checked the wiring inside the house and confirmed the fault lay with BT. They then confirmed that they needed to dig up the road and the job was with 'Planning' and there was nothing more they can do.
Follow Up
1) My Dad did not get a reference from the BT guys that initially visited.
2) He has not heard back from BT of their Planning department.
3) He has tried to phone Customer Services but ends up in India and gets confused. He is elderly as well.
4) He did manage to use the Live Chat function last night and communicated the problem on his line. He got a text today to say it was all fixed and his phone would work. He got home and his phone did not work. Something he could not get his head around since BT texted him to say it would be working. Different generation, different values!!
Conclusion
I guess I am asking for help or advice. Any help would be much appreciated.

Hi Illogan,
Sorry about the trouble here.
I'll be happy to have a look into this for you and try and get the line up and going again.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can it not possible that i can retrive it for all line items in a single qu

I have to make report for my application in which I am facing a following problem:
In the application there are multiple suppliers and each supplier having multiple line items and each item having multipale events. each evant having three status GREEN,RED and BLUE.
When a user select 'all suppliers' to show the the status time span for a supplier (i.e. for a supplier how many parts and upto how much time parts are in blue, red and green status)
to show the cumulative status time span I have to find out a event for each line item which is having nearest lower entry time from the lower part of the given time span.for this i have write following query
SELECT * FROM parts_events
WHERE vendorid = ? AND partid = ?
AND visible = 'visible' AND active = 1
AND entrytime = (SELECT MAX(entrytime) as
entrytime from parts_events
WHERE vendorid = ?
AND partid = ?
AND entrytime < ?
AND visible = 'visible'
AND active = 1)
the problem is that i have to fire this query for each line item, can it not possible that i can retrive it for all line items in a single query?

maybe if you can post some sample data and output will help us analyze more youre requirement.

I setup messaging on my verizon, however I have multiple lines on the account and it is showing messaging only for one phone line. Is there a way to toggle between multiple lines on the myverizon site?

How do I toggle between multiple phone lines while on the myverizon website in regards to messaging?

The Account Owner can see the call/text logs for all lines on the account, but each line needs its own My Verizon account for messaging and backups. Those lines will be listed as Account Members and will have limited info. available to them regarding the account.

Can I have two phone lines on my iPhone 4G (one for biz and one for personal calls)?

can I have two phone lines on my iPhone 4G (one for biz and one for personal calls)?

FWIW, from my experience I was not able to get this to work. When I conected a second bluetooth audio device the first device disconnected.

Faulty phone line and broadband for 1 week - and B...

Please can a UK based BT Advisor / Engineer respond to this message as I'm desperately in need of help - and would be grateful of any assistance
Our housing development had lightning stikes on 30th Jan
As a result I lost my phone and BB connectivity as lines were damaged down the road
I reported this and was given an engineer visit for 5th today
BT enginerrs have been in teh neighbourhood for the last week
No show today for my scheduled visit though and no contact / feedback at all from BT
Rang up today and its cancelled as apparently "my fault has been remotely fixed" - definitely not
Also "we tried to contact you but got no answer" - maybe because my phone line is broken?
I'm getting absolutely nowhere with the help line -
I have told them I want an urgent resolution and I want to formally complain and I want a UK contact to help me resolve this - and that it I don't I'm cancelling my contracts - which I'm minded to do in any case
Still no call back from them on all that - and 1 week now with no connectivity at all
Please can somebody help get me talking to somebody at BT that can resolve this
Thanks
Steve (Sheffield)

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

No phone line for nearly a month

I can't believe how slow BT are. We moved into a house which had infinity but somehow BT didn't recognise that someone lived there who had a BT line and claimed there wasn't a phone line connected!
We had a phone line at least (BT didn't seem to realise) when we moved in but BT replaced the pole at the end of the garden and from then on we've been isolated - past few weeks. An engineer came out yesterday but couldn't fix the problem, now your telling us we have to wait until the 10th Dec before it can be fixed - we rely on the internet for our work and we are now having to increase our childcare so both of us can go to the office which is costing us a fortune. I don't know how many times we've phoned to complain but nothing ever seems to be sorted. How come other companies are quick at fixing issues but BT are rubbish.
Any help would be great.

BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
You would have been given the next available appointment that Openreach had available to BT Retail, who is your Service Provider.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

No phone line for nearly a month with no human con...

Our home phone line went dead on 23rd December and whilst I will accept that we've had Christmas and some bad weather (although not particularly bad in this area) we still don't have a phone line. We have spent many hours talking to call centres whose only response has been "Someone will call you back" and no on human ever does.
We have been led to believe that this is a fault which is affecting many people yet none of our neighbours has any problems whatsoever so we feel like we've been 'spun a line' to get rid of us.
I am sure BT will hide behind Outreach saying that they are the company who repair faults but all we want is an explanation rather than a text every few days saying we need more time. WHY do you you need more time is what we want to know.
For a Company whose main business is communication it defies belief.

Hi peterrowlands,
Welcome and thanks for posting. I'm sorry you're having problems with the line. I can look into this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Advice on possible grants for phone line

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