Centro + Exchange: There was a problem syncing messages

Question

I followed the instructions on this page: http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=116,E=0000000000145083804,K=5545,Sxi=18,Case=Obj(45113) and I'm having issues connecting. We use OWA and I can access that page from my phone and log in, but I get an error. I assume the error is just because the page is too large for the phone to load. I know the email address and password are right as I've entered them serveral times and tried multiple accounts. If I have SSL on and hit the test I get the error: Error connecting to server. Please check youre network or server settings and re-sync. If I turn SSL off I get the error: There was a problem syncing messages. If I put in what I know to be the wrong address with SSL off I get the Error connecting to server message, so I think I'm atleast getting the phone to see the server.
After some messing around, I managed to get a new error: ssl error no trusted root update ca list. After googing that, I found the PalmCertificatesTool and uploaded the certificate to the phone. Now I get the "Error connecting to server. Please check youre network or server settings and re-sync." error again with SSL enabled. With SSL off, I get: Did not let you make a connection. Please check your password and network security settings then retry.
So that tells me it's at least seeing the server, but there's some kind of issue with SSL... Any ideas?
New activity log error:
Error
Errorconnecting to server.  Please check your network or server settings and re-sync.
Initialization
email: sync
connection establishment
disconnected
error 006D:1860:2011
Message Edited by Kayden on 11-12-2008 03:29 PM
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View Solution.

Answer 1

Yeah, that certainly will make troubleshooting difficult.  If you have your own account on the server but no actual phone to work with, you can do as I did - grab the Centro simulator from Palm.  Go to the following site and register as a developer:  https://pdnet.palm.com/wps/portal/pdnet/developers
Grab the Sprint Centro simulator, install.  In the right-click menu, Settings, communications: toggle all netlib calls to host TCP/IP and you will have connectivity.
Set it up as if it were an actual handheld and you can test your email w/o needing the boss' wife's centro.
Hope this helps get things moving so we can get error codes and proceed.
If you have trouble with the simulator, you can post over here: http://forums.palm.com/palm/board/message?board.id=support_downloads&thread.id=7566 to keep that in its own thread.
edit - Or were you asking for more detailed Versamail setup information than that found here: http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=44998
Post relates to: Centro (Sprint)
Message Edited by Imaginos on 11-11-2008 07:58 AM