Certificate for applet automatically rejected

Hello,
We use a software.
The main function is to share files.
An applet is used to upload.
This applet was signed by the vendor and verified by Verisign.
For some users, the window about this certificate appears and disappears immediately.
Without the possibility for the users to choose to accept this source.
Into the java traces, we can see :
network: Downloading resource: http://.../UploadApplet.jar
Content-Length: 15,431
Content-Encoding: null
network: CleanupThread used 5 us
network: Wrote URL http://.../UploadApplet.jar to File C:\..\Application Data\Sun\Java\Deployment\cache\6.0\38\3d4349a6-5bdf8c12-temp
network: CleanupThread used 6 us
security: Loading certificates from Deployment session certificate store
security: Loaded certificates from Deployment session certificate store
security: Validate the certificate chain using CertPath API
security: Obtain certificate collection in Root CA certificate store
security: Obtain certificate collection in Root CA certificate store
security: Start to check whether root CA is replaced
security: The root CA hasnt been replaced
security: No timestamping info available
security: Cannot find jurisdiction list file
security: The CRL support is disabled
security: The OCSP support is disabled
security: This OCSP End Entity validation is disabled
security: Checking if certificate is in Deployment denied certificate store
security: Checking if certificate is in Deployment permanent certificate store
security: Checking if certificate is in Deployment session certificate store
security: User has denied the priviledges to the code
security: Adding certificate in Deployment denied certificate store
security: Added certificate in Deployment denied certificate store
security: Loading certificates from Deployment session certificate store
We used Firefox 3.6.12 and JRE from 1.6.0.15 to 1.6.0.24.
No option was choosen to prevent applet into Firefox and Java.
It's very strange because the application used an other applet, and no problem with the other certificate.
Thanks for your help.

Hello,
We have already cleared the Java cache for the applet, the list of certificat and all the cache for Firefox
Same problem
Any idea ?
Thanks a lot

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    Remember the signs in restaurants "We reserve the right to refuse
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