CF 5 warning "A request exceeded the timeout" then service stops

Hello,
We have recently replaced an aging server with a new machine.
We have installed our CF 5 on the new machine running Windows 2003.
We are in the process of migrating sites to the new server.
However, we've had a number of instances wherein the CF Application
Server stops working (.cfm pages won't load). When we look in
Windows Services, it appears the service is running. However, if we
try to stop and re-start the service, it fails to respond. A reboot
of the machine gets things working again.
The latest incident occured yesterday. The CF server log
shows these two log entries:
Warning (thread ID 2956): A request exceeded the timeout. The
unresponsive thread count is up to 1. [file path]
Error (thread ID 2956): !! CFTrace::logThread(5476) has no
entry for thread 5476
Any help would be appreciated by this newbie.
Thanks,
Katie

Hi Katie,
Does your server shows "Server is busy" message if this
happens or the page does not load? Next time if this happens, check
the windows task manager to see the memory used by JRUN. If this is
high around 180,000, it could be some infinite loops or invalid
connections to the DB. May be checking your DB settings could
resolve the problem.

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Hi Barry
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        loggedInAgent: N
        DeviceStatus : UnmonitoredDevice
        addressDeviceType : GWMSG.DEVICE_TYPE_DEVICE
        observeredTypeString : logged Out Agent Device
        isAddressRestricted: N
        addressDeviceProtocol : PROTOCOL_SCCP
        silentMonitorStatus : 0
        silentMonitoredCallID : -1
        TerminalName : SEP001BD52C547F
The RegistrationState should be IN_SERVICE for a phone that is registered with CUCM. If you can see that the phone is registered with CUCM in it's adminsitration pages, made sure that it's in the list of associated devices, made sure you're running the correct version of the jtapi plugin and still see it as OUT_OF_SERVICE, you're probably looking at a CTI Manager defect. CSCti07947 and CSCti11651 spring to mind but there are probably a couple more.
Most of these defects should be fixed in releases like CUCM 7.1(5), 8.0(x) and up. If the issue persists, you're probably best off opening a TAC Service Request to identify the exact cause. The PG (JTAPI Gateway) only shows you what it gets from CTI Manager, so as you can see from my above observations, you'd want to focus your troubleshooting on the CUCM end.

CF 5 warning "A request exceeded the timeout" then service stops

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