Change distance and size of drop shadow does not allow me to use the arrow up/down, or any of the effects windows.

Does anyone know why I'm not able to use the up/down arrow shown above. This has only happened recently.

You have two different blending modes on your layer that are neutralizing each other.
You probably have your text on a separate layer.
In the the Effects PANEL (NOT the dialog box) you have the blending mode set to SCREEN.
In the Effects DIALOG box you have drop shadow with the default MULTIPLY blending mode.
See the setting in the lower left of the dialog box.
Object is set to Screen 100% ( in the Effects PANEL)
But the Drop Shadow is set to MULTIPLY in Effects DIALOG box
These settings are canceling out each other.

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HT204053 I changed my apple id, but my ipad does not allow me to change it for Icloud, so I can't edit my account so I can access Icloud. I was told at Apple store that I could use both Apple ids, but my old one is no longer recognized. Any suggestions?

I changed my apple id, but my ipad does not allow me to change it for Icloud, so I can't edit my account so I can access Icloud. I was told at Apple store that I could use both Apple ids, but my old one is no longer recognized on the appleid website, so my password for my old apple id won't work.
Any suggestions?

If you only changed the name of your ID rather than creating a new ID, just go to Settins>iCloud and tap Delete Account then sign back in with the new name. (Deleting the account from your phone does not delete it from iCloud. Your data will be synced back to your phone when you sign back in.)
If you created a new ID, you'll have to go to Settings>iCloud on your phone and turn all data you are syncing with iCloud (contacts, calendars, etc.) to Off. When prompted choose to keep the data on your iPhone. (If you are syncing iWork documents with iCloud, also open your iWork apps and turn off iCloud syncing and choose to keep the documents on your phone.) After everything is turned off, scroll to the bottom and tap Delete Account. Next, set up a new iCloud account using your other ID, then turn syncing for your data (contacts, etc.) back to On. When prompted, choose Merge. This will upload the data to your new account.
You won't lose any photos in your camera roll or photo library. If you have any photos in your photo stream that are over 30 days old that are not in your camera roll or saved on your computer, be sure to save these to the camera roll before deleting the account. To do so, open the photo stream album on your iPhone in the thumbnail view, tap Edit, tap all the photos you need to save to select them, tap Share, then tap Save to Camera Roll.

I have a 17" Macbook pro with flickering red and cyan(blue) lines across the screen. The issue disappears temporarily when I tap on the computer, and the problem does not occur when I use external display or try to screen capture the problem.

I purchased my Macbook (17") through a certified apple tecnition in August 2012, it was refurbished and the motherboard was completely replaced. I do a lot of photo editing, but I have been unable to do so because of the red vibrating lines that interrupt my screen. The issue disappears temporarily when I tap on the computer, and the problem does not occur when I use external display or try to screen capture the problem. I brought the computer back to the technition I purchased it from and he said that it was a problem with my fan, so I have two new fans but the issue is still occuring. He says he doesnt know whats wrong. Does anyone have any information on this issue?
Here is an image of the issue
http://www.flickr.com/photos/67839707@N08/8884847081/

I recommend having your Mac serviced by someone competent. A force sufficient to "blow apart" the fans was clearly excessive and may have damaged the display cable, as well as any number of other problems.
Dust is properly cleaned with a vacuum, preferably one designed for computer service, and they are not cheap.
Compressed air should never be used. It just blows dust everywhere, often into places where it can no longer be removed.

HT2486 i created a group in address book and when wanted to use it it does not allow me to use it in email how do use a group name i created?

I created a group in address book and wanted to use it, it does not allow me to use it in email how do I use a group name i created?

How many in the group? Some ISP's have a restriction on that. Check with your ISP.

Firefox 5 does not allow me to use McAfee site advisor. How can I download previous version?

McAfee site advisor is important to me and the new Firefox 5 does not allow it's use. Can you please let me know if I can use previous version of Firefox and how can I get download.
Perhaps you could e-mail me when problem has been resolved and I can then return to using Firefox which is my preferred browser. In the interim I shall use Internet Explorer which permits site advisor Thank-you

The McAfee extension was blacklisted due to be a #2 top crasher and McAfee has been working on fixing their toolbar for a month now and it may be ready in 2-4 weeks.

I have a full Team subscription to Creative Cloud, but type kit does not allow me to use some fonts. Do I have to pay extra to have more fonts available to me?

I have a full Team subscription to Creative Cloud, but type kit does not allow me to use some fonts. Do I have to pay extra to have more fonts available to me?

Hi drewacg,
I'm sorry that you ran into trouble with this. Are you the administrative contact on your Creative Cloud team subscription? The admin user doesn't receive the same set of services as a full seat, so you will have a Typekit Trial plan instead of the Portfolio plan.
You have the option of upgrading to the Portfolio level, though. If you would like to do that:
1) sign in at https://typekit.com/login with your Adobe ID and password
2) visit typekit.com/plans, and select the "upgrade" option underneath Portfolio
Your Typekit plan upgrade will be billed separately from your Creative Cloud payments. The Portfolio plan is $49.99/year.
I hope that this helps! If you have any questions, please feel free to send your Adobe ID information to [email protected] and we can look into it further for you. Best,
-- liz

I am using Quickbooks Pro with my macbook pro. It does not allow me to use the @ symbol when I am inputting an email address into the client information section. What do I do?

I am using Quickbooks Pro with my macbook pro. It does not allow me to use the @ symbol when I am inputting an email address into the client information section. What do I do?

stefani88 wrote: It seems from other discussions my current OS on my laptop is the reason why it won't sync but people running older versions of windows aren't having a problem. So I don't get it.
Oh. Gosh. What's Windows got to do with anything? You're on Leopard, on a Mac.
It seems from other discussions my current OS on my laptop is the reason why it won't sync

I had Acrobat XI Pro Trial installed on W8.1, and I had to uninstall it because issues with MS Office 2010. Now I try to reinstall Acrobat and It does not allow me to use the trial version anymore even it was not over. What to do??

Well, I had installed in my new computer a trial version from Acrobat XI Pro, but I had issues with Microsoft Word 2010, since it did not allow me to save changes on my file. I uninstalled it from my computer before the trial period was over, and then, after I solved the issue with Office, I wanted to get it back for a time, but the installer does not allow me to choose Trial Version. I can reach that screen where you choose between key and trial, but once I press trial and click on next, it does absolutely nothing at all.
I have tried to manually delete folders, and I even used CC Clean to make a registry set up, but nothing out of that is working for me at all, and it keeps happening. I have no really idea what to do, and I kinda need to use Acrobat immediately for a file.

The trial can only be loaded 1 time as far as I know. You could try http://labs.adobe.com/downloads/acrobatcleaner.html, remove any left over parts of the Acrobat folder, and reboot. Then try an install again, but my guess is you will have to purchase Acrobat at this point.

Changing one instance of a recurring meeting does not allow an update to be sent to all attendees

The Outlook Community seems to think this an Exchange problem, although I'm skeptical:
Have a user that is executive admin, handles many calendars and sets up many recurring meetings that have several attendees. It would appear that occasionally something "wonky"
is going on with one or two of them. The behavior is sporadic not constant across all recurring meetings.
What happens is this:
1) User creates a recurring meeting on HER personal calendar, and invites 4 sometime more attendees (some within our domain
others outside our domain)
2) User sends out meeting request and people accept request. New recurring meeting is added to their calendars.
3) Time passes sometimes months.
4) An attendee of the recurring meeting can't make the normal time and request that the meeting time be changed for THAT SINGLE OCCURANCE, of the meeting, just that one time, all remaining
occurrences of the meeting should remain in their normal time slots.
5) User opens up the recurring meeting on her calendar. Chooses "Open this occurrence" (not open the series)
6) Meeting shows that she is still the organizer. User changes the time of the meeting.
7) User only has the option to SAVE & CLOSE the meeting, there is no "SEND UPDATE" button to notify all the other attendees that this occurence of the meeting has had it's
time changed.
8) If user clicks SAVE & CLOSE, the meeting DOES change on her calendar but again no notification goes out to any other attendees and of course meeting time remains the same old uncorrected
time on their calendars.
In a nutshell, where is the SEND UPDATE button, it is missing from this meeting entry.
All users are using Office 2010 some (some with SP1)
Exchange environment (Exchange Server 2007 Service Pack 3 Rollup 8V2)

Hi Vtcrusade,
Attendees only receive the notification when meeting organizer update the meeting request.
If she is the meeting organizer, she should have Send UPDATE button.
Thanks,
Evan
Evan Liu
TechNet Community Support

HT1296 Comcast does not allow me to use iCloud to sync my iPhone. An apple genius gave me a special DNS server to allow syncing. That did not work at home. So I used a secure proxy server outside the US, and then was able to sync.

Comcast claims that are not blocking ports. Technically from what I understand they are not. They just don't recongnize the iCloud server address on their DNS. An Apple Genius gave me a "free access DNS" which they use in the Oakrigde store to sync to iCloud. It works great in the store with my computer and iPhone but not at home. After a comversation with an IT person in Germany he explained that due to the limited number of ports available and the almost infitinite appetite for ports companies often choose to manage the number of ports avialable for use by their customers. What did work for me was to use a secure proxy server with secure encoding. It works great! However as the cloud does seem to go down from time to time I would prefer to also have the USB cable option for syncing.

This does not make sense. If comcast blocked iCloud.com there would be millions of posts here about it, as comcast is one of the largest ISPs in the US. Most likely you have DNS settings messed up in your router or your computer. Ports and DNS have nothing to do with each other. A "port" is just part of a complete URL. Using a port does not have any affect on the ISP, who doesn't even see the port in the packet.

Firefox RC does not allow me to use the zoom in and zoom out function on Apple Touchpad

A couple of weeks ago, I tried out Firefox 4 Beta version, but soon I realized that Firefox 4 Beta does not support certain functions of the multi-touch pad, of the Apple Macbook I bought in 2010. The two finger scroll works. The three finger swipe to go forward or back in the web browser also works. But what does not work, is the two finger zoom in and zoom out function.

In the address bar type without quotation "about:config" then hit enter. Be careful about what you type. I would suggest copy/paste.
Scroll down to
"browser.gesture.pinch.in"
right click and in the small window under value type without quotation "cmd_fullZoomReduce"
Scroll down to
browser.gesture.pinch.in.shift
right click and in the small window under value type without quotation "cmd_fullZoomReset"
Scroll down to
browser.gesture.pinch.out
right click and in the small window under value type without quotation "cmd_fullZoomEnlarge"
Scroll down to
browser.gesture.pinch.out.shift
right click and in the small window under value type without quotation "cmd_fullZoomReset"

Using a Mac, Firefox does not allow me to use the vertical scroll bar real-time in Godaddy webmail. It lags and jumps. Godaddy says it is a browser issue. Does not happen in Safari with Mac OS 10.4.11 or on PC w/windows vista.

The problem is not my server (Comcast) as it does not happen on Safari when trying different websites as well as Godaddy.com or my Godaddy webmail. The problem is only when using my Mac OS X 10.4.11 (not my Windows Vista PC) in Firefox. I only began noticing this recently. Godaddy says this is a browser issue with my Mac as they cannot replicate it.
== URL of affected sites ==
https://login.secureserver.net/index.php?app=wbe&clearcookies=1

The problem is not my server (Comcast) as it does not happen on Safari when trying different websites as well as Godaddy.com or my Godaddy webmail. The problem is only when using my Mac OS X 10.4.11 (not my Windows Vista PC) in Firefox. I only began noticing this recently. Godaddy says this is a browser issue with my Mac as they cannot replicate it.
== URL of affected sites ==
https://login.secureserver.net/index.php?app=wbe&clearcookies=1

Elements 11 does not allow me to use Windows Mail to send photos

I used to use element 7 to send photos to my friends, and the program understood that my default server was Windows Mail. I bought a new camera (Nikon D800) which has very large file sizes and Elements 7 could not handle these large files and I was advised by Adobe to buy Elements 11 and this program could handle these large files. The unfortunate thing is that when I tried to send photos to friends, it would not allow me to access my Windows Mail server and only showed Microsoft Outlook or Adobe Mail to choose from. I don't use either of these servers for my e-mails, but now I have this programs that does handle the photos from my new camera and allows me to organize and adjust my photos, but I can't send them to my friends with this program as it does not recognize Windows Mail as my default. how can I fix this!
Renzo Valle

Hi,
Please refer to the following KB article to set up Windows Mail as your default client <http://helpx.adobe.com/photoshop-elements/kb/freeze-or-error-no-email.html>
Hope it works.
Just in case it doesn't, please mention the following-
1. Version of PSE
2. Version of WLM
3. OS you are on
Thanks
Andaleeb

I have registered my copy of CS4, but this does not allow me to use discounted price on my account

I want to signup to Creative Cloud using the 40% discount. It states on the site to register one of the products to validate I do in fact have a previous valid version.
I registered by going to Photoshop CS4 -> Help -> Register and filled it in. However the discount is not showing when I go to pay for the product.
Please advise.

Nobody can know. We do not know under which conditions your CS4 was purchased and whether it actually qualifies. it may have been under some special promo or licensing model and thus not be eligible. Either way, only sales support can give you a definitive anser, so use the web chat to contact them.
Mylenium

How do I go back to my old version of Firefox. 4 does not allow me to use two finger mousepad control to expand or contract my screen. Also I don't like the lack of a drop-down arrow next to the back/forward buttons.

I don't like to have to click and drag to see the drop down history of the back/forward buttons - this requires two fingers or a double tap and hold finger motion. MUCH easier to click and release and take my time to pick the screen I want to go back to, then click on that link with a separate motion.
I especially don't like that I can no longer expand and contract the screen with two finger motion on my mousepad!!!
Generally, I don't see any advantage to the new layout - and I have a slight preference to having my tabs closer to the screen rather than above the address bar, since I more frequently click on tabs than on the address bar. If you want to improve the view I would recommend combining the very topmost bar which is part of the window surround with the File Edit etc bar (and please keep File, Edit, View History, etc separated instead of putting them into a dropdown). This will allow the viewer one more line of text on a given webpage, and eliminate the wasted space which is only used to identify the window as FF and provide the close window buttons
PLEASE help me go back to the old version. It was perfect.

To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.
You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.
To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.
For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles

Change distance and size of drop shadow does not allow me to use the arrow up/down, or any of the effects windows.

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