Change pointer method
Hi Experts,
I followed the following steps for change pointer method.
1.BD61- change pointers activated -generally
2.BD50 -Activate change pointers for message type 'OILT01'.
3.BD52 - add the triggering fields and corresponding tables and change document object.
But when I run the program RBDMIDOC and give the message type I found an error message that " Message type OILT01 cannot be sent with change pointers" .Please help.
regards,
Jeetu
hi,
I dont think we have run the program RBDMIDOC for implementing chagne pointer method
<b>Activating Change Pointers</b>
Change pointer generation has to be activated at both the
general level and message type.
1) Goto BD61, check the checkbox Change pointers activated - generally.
2) Save
3) Goto BD50, Choose the row for message type MATMAS, and check mark the corresponding field
4) Save
Converting change pointers to IDOCs
Create, change or mark for deletion materials using
transaction MM01, MM02, or MM06.
Execute transaction BD21
Enter Message type MATMAS
Execute
You can see tha changes gets reflected in 810 client that are done in 800 client.
Regards,
Sailaja.
Similar Messages
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Change pointer method in IDOC.
hi,
Plz tell me necessary steps for data transfer using change pointer method . after
Activate change pointers ,De-activate change pointers. run of program RBDMIDOC ,RBDCPCLR , what other programs we need to execute related to this change pointer method . I thin I m missing 2 more steps for this method..
Thanks.Hello sranjna ,
These are the steps for change pointer :
1. BD61 :Activate change pointer generally .
2. BD50 :Activate change pointer for message type.
3. BD21 :Create IDOC type from change pointers.
4.Save the content : create a variant .
5.For automatically process:go to SM36 :Create a job with the program "RBDMIDOC " and the variant you created.
Also see the link if you want :
[http://help.sap.com/saphelp_nw04/helpdata/EN/12/83e03c19758e71e10000000a114084/frameset.htm]
Good Luck,
Boaz -
System does not allow to me to change collect method in RZ20
Hi.
I Have the problem with my SAP R/3.
I have productive, based on 4 application servers. In RZ20, alerts of MTE Operating System for one application server is not work. In nodes properties I have collect method "CCMS_Cpu_Collect_c". On other application servers - "CCMS_OS_Collect". System does not allow to me to change collect method
What will I do? Please help me.
Edited by: Viktor Unsub on Jul 18, 2008 4:55 PMHello Victor,
the data collection method CCMS_OS_COLLECT is an ABAP report as you can see in the method overview in rz21. This report is used to collect the operating system data and send it to the CCMS.
As soon as you install the sapccm4x agent on an instance the agent will take over the data collection for the operating system subtree (this is also described in [note 522453 |http://service.sap.com/sap/support/notes/522453]. Important: point 4. of the note!). I.e. as soon as the agent is responsible for the data collection you will see the mentioned CCMS_Cpu_Collect_c.
If the MTE doesn't display data you should check if the agent is running.
Regards, Michael -
Generating an IDOC for Message type PROJECT in Change pointer?
Hi,
I am trying to generate an IDOC. for the Message Type PROJECT(Actually this msg. type PROJECT is for BAPI method) in CHANGE POINTERS but it is possible Error is coming, is there any other method to use the message type in change pointer technic.
Thanks,
Vinayak,
Message was edited by: vinayaga sundaramHi Vinay,
Had a similar requirement few days back..
What we did was to do a multimapping of 1:N where N = N1 and N2, N1 is the Idocs which you are doing today, N2 is the set of invalid records...
Now we have written this as a file and then created another interface which will pick the file and based on the name of file we decided the To address. We have used mail package and this interface (file to mail ) was made as a generic one so that it can be used across many interfaces...
filename and To address relationship was maintained as a value mapping in ID... You can have a thought of this approach and try to send the invalid records as a mail rather than alert.
Regards
Suraj -
What is the use of change pointer concept in ale?
what is the use of change pointer concept in ale?
Edited by: Alvaro Tejada Galindo on Feb 6, 2008 5:10 PMALE Architecture:
It consists of an Outbound process, an Inbound process, and an Exception Handling process.
Outbound Process:
ALE Outbound Process in SAP sends data to one or more SAP Systems. It involves four steps.
1. Identify the need of IDoc: This step starts upon creating a application document, can relate to a change to a master data object.
2. Generate the Master IDoc: The document or master data to be sent is read from the database and formatted into an IDoc format. This IDoc is called as a Master IDoc.
3. Generate the Communication IDoc: The ALE Service layer generates a separate IDoc from the Master IDoc for each recipient who is interested in the data. Separate IDocs are generated because each recipient might demand a different version or a subset of the Master IDoc. These recipient-specific IDocs are called Communication IDocs and are stored in the database.
4. Deliver the Communication IDoc: The IDoc is delivered to the recipients using an asynchronous communication method. This allows the sending system to continue its processing without having to wait for the destination system to receiver or process the IDoc.
Inbound Process:
The inbound process receives an IDoc and creates a document in the system.
1. Store the IDoc in the database: The IDoc is received from the sending system and stored in the database. Then the IDoc goes through a basic integrity check and syntax check.
2. Invoke the Posting Module: The control information in the IDoc and configuration tables are read to determine the posting program. The IDoc is then transferred to its posting program.
3. Create the Document: The posting program reads the IDoc data and then creates a document in the system. The results are logged in the IDoc.
Over view of IDocs:
IDoc is a container that is used to exchange data between any two processes. The document represented in an IDoc is independent of the complex structure SAP uses to store application data. This type of flexibility enables SAP to rearrange its internal structure without affecting the existing interface.
IDoc interface represents an IDoc Type or IDoc data. IDoc Type represents IDocs definition and IDoc Data is an instance of the IDoc Type.
IDoc Types:
IDoc type structure can consist of several segments, and each segment can consist of several data fields. The IDoc structure defines the syntax of the data by specifying a list of permitted segments and arrangement of the segments. Segments define a set of fields and their format.
An IDoc is an instance of an IDoc Type and consists of three types of records.
i. One Control record: each IDoc has only one control record. The control record contains all the control information about an IDoc, including the IDoc number, the sender and recipient information, and information such as the message type it represents and IDoc type. The control record structure is same for all IDocs.
ii. One or Many Data records: An IDoc can have multiple data records, as defined by the IDoc structure. Segments translate into data records, which store application data, such as purchase order header information and purchase order detail lines.
iii. One or Many Status records: An IDoc can have multiple status records. Status record helps to determine whether an IDoc has any error.
Message in IDoc Type:
A Message represents a specific type of document transmitted between two partners.
Outbound Process in IDocs:
Outbound process used the following components to generate an IDoc. A customer model, and IDoc structure, selection programs, filter objects, conversion rules, a port definition, an RFC destination, a partner profile, service programs, and configuration tables.
The Customer Model:
A customer model is used to model a distribution scenario. In a customer model, you identify the systems involved in a distribution scenario and the message exchanged between the systems.
Message control:
Message control is a cross application technology used in pricing, account determination, material determination, and output determination. The output determination technique of Message control triggers the ALE for a business document. Message control separates the logic of generating IDocs from the application logic.
Change Pointers:
The change pointers technique is based on the change document technique, which tracks changes made to key documents in SAP, such as the material master, customer master and sales order.
Changes made to a document are recorded in the change document header table CDHDR, and additional change pointers are written in the BDCP table for the changes relevant to ALE.
IDoc Structure:
A message is defined for data that is exchanged between two systems. The message type is based on one or more IDoc structures.
Selection Program:
Is typically implemented as function modules, are designed to extract application data and create a master IDoc. A selection program exists for each message type. A selection programs design depends on the triggering mechanism used in the process.
Filter Objects;
Filter Objects remove unwanted data for each recipient of the data basing on the recipients requirement.
Port Definition:
A port is used in an outbound process to define the medium in which documents are transferred to the destination system. ALE used a Transactional RFC port, which transfers data in memory buffers.
RFC Destination:
The RFC destination is a logical name used to define the characteristics of a communication link to a remote system on which a function needs to be executed.
Partner Profile:
A partner profile specifies the components used in an outbound process(logical name of the remote SAP system, IDoc Type, message type, TRFC port), an IDocs packet size, the mode in which the process sends an IDoc (batch versus immediate), and the person to be notified in case of error.
Service Programs and Configuration Tables:
The outbound process, being asynchronous, is essentially a sequence of several processes that work together. SAP provides service programs and configuration tables to link these programs and provide customizing options for an outbound process.
Creation of IDoc:
Basic Type:
Basic IDoc type defines the structure and format of the business document that is to be exchanged between two systems.
Segments:
Segments form the basic building blocks of an IDoc type and are used to store the actual datta. A segment type is the name of a segment and is independent of the SAP elease. A segment definition is the release-specific name of a segment.
Steps in creating Segments:
T.Code WE31
Enter the name for your segment type and click on the create icon.
Type the Short text.
Enter the variable names and data elements.
Save and Go back.
Go to Edit -> Set Release.
Repeat the steps to create more segments.
IDOC TYPE:
Business data is exchanged with an external system using the IDoc Interface.
IDoc types (Special Structures) An IDoc type is defined through its permitted segments. Segments can be dependent on each other (parent and child segments). The IDoc interface can check for each IDoc whether thhe segments contained are compatible with thhe definitiion of its type. This systax check is activated or deactivated in the Partner Profiles.
Steps in creating IDoc Type:
T.Code WE30 to create IDoc Type.
Enter the Object Name, Select Basic Type and click Create Icon
Select the create new option and enter a description for your basic IDOC type and press enter
Select the IDoc name and click Create icon
The system prompts us to enter a segment type and its attributes
Choose the appropriate values and press enter
The system transfers the name of the segment type to the IDoc editor.
Follow these steps to add more number of segments to Parent or as Parent-child relation.
Save it and go back.
Go to Edit -> Set Release.
Message Type:
Steps in Creating Message Type:
T.Code WE81.
change the details from Display mode to Change mode
After selection, the system will give this message "The table is cross client (See help for further info)". Press enter.
Click New Entries to create new Message Type.
Fill details
Save it and go back.
Assign Message Type to IDoc Type:
T.Code WE82
Change the details from Display mode to change mode.
After selection, the system will give this message "The table is cross client (See help for further info)". Press enter.
Click New Entries to create new Message Type.
Fill details
Save it and go back.
<REMOVED BY MODERATOR>
Edited by: Alvaro Tejada Galindo on Feb 6, 2008 5:10 PM -
Trigger Extra Change Pointer Update
We have Price and Quantity fields configured on PO for creating change pointer records.
When both of the values (NETPR & MENGE) are changed at the same time then everything works out great in BW but if let say only Price is changed then there are issues.
What I need is if only the Price is changed then during the update of the PO the record for Qty should also be created in change pointer tables (CDHDR & CDPOS). If you can briefly describe how to do it that will be great help and I will highly appreciate it.I figured out a way to do this which was to implement the BDCP_BEFORE_WRITE BADI which allows you to interrogate a change pointer based on an IDoc message type before it's saved to the database. For starters, change pointers for message type CLFMAS must be activated in order for this to work, even though I'm not interested in those eventual IDocs.
In the IF_EX_BDCP_BEFORE_WRITE~FILTER_BDCPV_BEFORE_WRITE method of the BADI implementation, I was able to loop through all of the change pointers about to be created and this is where I was able to obtain the vendor number the classification is being applied to. I actually added another line to the internal table that's changeable in the method for CREMAS and it worked out well.
The only thing that was difficult was to debug this baby. No matter how you set the breakpoint, it just never hits it until I discovered it's called using an UPDATE TASK. I found an unorthodox method to debug this situation on the web which is to force an endless loop before your custom code such as.........
while sy-subrc <> 98.
endwhile.
<custom code here>
Once your process runs, it will be sitting in an endless loop in an update task which you can view in transaction SM50. From here, you can highlight this line then you can click on "Program Session > Program > Debugging" to debug your code. It's not something I was used to, but it allowed me to debug in the end. I would hope there's better ways, but this worked for now.
I hope this helps someone else!
Cheers,
Chris -
Trigger CREMAS change pointer for vendor classification change in XK02/FK02
Hi,
I have a business case where I need to trigger a change pointer of type CREMAS whenever a client modifies vendor classification in transactions FK02/XK02. I realize classificatiion/characteristics have their own change pointer types (CLFMAS, CHRMAS, etc.), but I was wondering if there was a user exit/BADI available for this scenario where I can manually create a change pointer. I need the characteristic data to be part of a custom IDoc type (based off of CREMAS03), and it's no problem to include this data in the custom IDoc, but I need a way to trigger the change pointer if the clients changes vendor characteristic data, and nothing else.
I also went into transaction BD52 for type CREMAS to see if there's another row for classification (CLASSIFY), but couldn't figure out the right object type.
There's a BADI called CACL_VALUE_CHANGE that triggers when vendor classification is changed, where I can generate my change pointer, but it's triggered before the client saves which means I would have a useless change pointer.
Does anyone have any ideas on what my options are? I hope I've elaborated enough
Thanks,
ChrisI figured out a way to do this which was to implement the BDCP_BEFORE_WRITE BADI which allows you to interrogate a change pointer based on an IDoc message type before it's saved to the database. For starters, change pointers for message type CLFMAS must be activated in order for this to work, even though I'm not interested in those eventual IDocs.
In the IF_EX_BDCP_BEFORE_WRITE~FILTER_BDCPV_BEFORE_WRITE method of the BADI implementation, I was able to loop through all of the change pointers about to be created and this is where I was able to obtain the vendor number the classification is being applied to. I actually added another line to the internal table that's changeable in the method for CREMAS and it worked out well.
The only thing that was difficult was to debug this baby. No matter how you set the breakpoint, it just never hits it until I discovered it's called using an UPDATE TASK. I found an unorthodox method to debug this situation on the web which is to force an endless loop before your custom code such as.........
while sy-subrc <> 98.
endwhile.
<custom code here>
Once your process runs, it will be sitting in an endless loop in an update task which you can view in transaction SM50. From here, you can highlight this line then you can click on "Program Session > Program > Debugging" to debug your code. It's not something I was used to, but it allowed me to debug in the end. I would hope there's better ways, but this worked for now.
I hope this helps someone else!
Cheers,
Chris -
I'm using the 3D picture control for my application, and I want to be able to select objects I have created, by clicking on them with the mouse.
I have tried using the Pick Point Method of the 3D Picture control with no luck.
Has anyone managed to do this yet
ThanksThanks for the feedback
The subtract was left over from debugging, decrement is defiantly the better option!
I also agree it would make more sense to return a "No Object" message.
I have updated the example to reflect these changes.
The timeout case is actually to hide a little bug in the code
When the code first starts up two of the blocks do not appear....... and I can not work out why! They only appear after the event structure has executed at least once so the timeout case was to force this execution. As you rightly say there is no other purpose for it when using the event structure in this manor.
Again, thanks for the feedback
John.P | Certified LabVIEW Architect | NI Alliance Member -
Change pointer for HR master data is not getting generated in table BDCP
Hi,
I have done all the required configuration for change pointer for HR master Distribution and it was working fine few days back. Now suddnly it has stopped working.
Can anyone assist me on how should i debug it.
Thanks
Sunil SinghHi Shital,
Thanks for your Reply.
I am not able to find that path in SPRO
Basic Functions-> application Area
And Also My change pointer configuration was working properly and it suddenly stopped working.
I mean to say all the required settings was done previously.
Anyways kindly let me know how should i proceed.
Thanks
Sunil Singh -
Cannot change payment method on subscription and C...
I am posting the transcript for the 45 minute chat I just suffered through. I simply needed to change my credit card as the old card had been replaced due to a security breach. Others on forums have complained about this issue but this is a stellar example of Skype's poor business and customer service practices. You are now chatting with 'Laarni M'. Laarni M: Hello! Welcome to Skype Live Support! My name is Laarni. Laarni M: If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time. Laarni M: https://support.skype.com/support_selection. Laarni M: With that being said, how may I help you? [Removed for privacy]: I need to update my credit card information because the credit card I have on file is expired. The update payment page does not give me the option to enter a new credit card. I started to delete my old card so I could add a new one, but I got an error message saying I must cancel my subscription before removing my credit card. Laarni M: Oh! [Removed for privacy]: I have a subscription already. [Removed for privacy]: I have had it for years. Laarni M: I am sorry to hear that you are having problems with updating your credit card. Laarni M: I will be glad to help you with this. Laarni M: To start with, can I have your Skype name and your name so that I can address you properly? [Removed for privacy]: I have already entered that information to begin this chat. It is required. Laarni M: I understand. [Removed for privacy]: the Skype name is [Removed for privacy] and my first name is [Removed for privacy] Laarni M: I just need to verify it. Laarni M: Thank you, [Removed for privacy]. Laarni M: Nice to meet you. Laarni M: Let me just pull up your account. Laarni M: Anyway how's your day so far? [Removed for privacy]: OK, I have found it. Apparently I am forced to buy Skype credit in order to change my payment to a new method? This is ridicuous. Laarni M: I am now pulling up your account, [Removed for privacy]. Laarni M: Thank you for waiting. Laarni M: Yes, that is correct. In order to change your payment method you need to either wait for your subscription to expire so you can purchase using the new card or you can buy Skype Credit. [Removed for privacy]: Now that I have bought 10.00 of skype credit and added the new payment information that way, it is appearing in my payment settings and I can delete the old card. But again, this is the only way to add a new payment method, which is very wrong. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Oh, just lovely. I just tried to delete the old card and I have the same error message that "this card is being used to fund your Unlimited US and Canada 12 months. If you want to delete this card you have to cancel your subscription first." Is this some kind of nasty way of forcing me to lose my unlimited subscription? Laarni M: I see. Laarni M: Because the best way to add a new payment details is for you to let the subscription linked to the credit card expire first. Laarni M: After that, you can reactivate your subscrption using the new credit card. Laarni M: That is the best thing that I can recommend, [Removed for privacy]. [Removed for privacy]: I went into change payment settings and changed the payment method to the new card. The page saved and said it had changed the setting. But then I went back in and it had not. It still defaults to the old card. I still get the "cancel subscription" message when I tried to delete the old card again. Laarni M: Yes, [Removed for privacy]. [Removed for privacy]: I can't let it expire or it won't pay for my subscription in August. Anyway the card will not expire. It was replaced due to a security breach at the issuing bank. Laarni M: Because you really need to let your subscription expire first by cancelling it before you update your card. Laarni M: I see. [Removed for privacy]: Why would I want to do that when I probably won't be able to get the same plan? I have had that unlimited plan for years. [Removed for privacy]: I am certainly not cancelling that plan. Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: This is really insane, you know. One should easily be able to update payment information when a card needs to be changed. [Removed for privacy]: I had this same problem last year, but there was a workaround. If you do not know what the current workaround is then please transfer me to a supervisor who does.l Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: I doubt that you do understand. Since the forums indicate this is an ongoing problem, I am forced to assume this situation is intentional and is a way of forcing people to give up older and less expensive plans, and that you are fully aware of that. Laarni M: I am sorry but as much as I want to help you, we can't do anything but to let the subscription expire first by cancelling it before you update the credit card. [Removed for privacy]: I need to speak to a supervisor, please. Laarni M: I am sorry but as of the moment, my supervisor is engaged to a different activity. [Removed for privacy]: I am sorry but that is not the case. That is just what you have been told to say. I can continue to open new chats and waste representative's time for hours, or you can arrange for me to communicate with a supervisor. Laarni M: I am sorry for the inconvenience caused you. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I understand that it is really important for you ad upon further checking, we can try this step that may work for you. Laarni M: Do you have another browser aside from the one that you are using right now? [Removed for privacy]: Yes, I do Laarni M: Great! Laarni M: Internet Explorer would be the best. Laarni M: Can you please open it and go the link that I will provide to you? [Removed for privacy]: It is already open, please send the link Laarni M: Alright. [Removed for privacy]: I still do not have the link. Laarni M: Once you click on the link, and click Skype credit, please do not forget to click the change payment method when you buy Skype credit. [Removed for privacy]: I still do not have the link Laarni M: I am sorry for the delay, I am just having a system error as of the moment. Laarni M: But on your end, you can go to the page where you can buy Skype credit. Laarni M: By the way, there are 2 cards saved on your account. Laarni M: May I know the last 4 digit of the card that you want to use? [Removed for privacy]: 1591. And yes, I already explained to you that I bought Skype credit (which I do not need as I have a subscription!!) just to add the new credit card. Laarni M: I see. Laarni M: I can delete first the old credit card saved on our system. [Removed for privacy]: Please do that, but do NOT delete or cancel my subscription when you do this. Laarni M: Alright, [Removed for privacy]. Laarni M: Thank you for patiently waiting, [Removed for privacy]. [Removed for privacy]: I hope that what you are doing is successful. Laarni M: Please hang on, [Removed for privacy] as we are still doing some workaround for this. Laarni M: We are also getting an error doing this. [Removed for privacy]: That is not confidence-inspiring. Laarni M: I am sorry if you feel this way. [Removed for privacy]: I imagine that anyone would feel that way. Laarni M: Thank you for waiting, [Removed for privacy]. Laarni M: Here's what we can do to help you now, [Removed for privacy]. Laarni M: We really need to cancel your subscription so it will cancel the recurring payment. Laarni M: This does not mean that the subscrition will be cancelled. Laarni M: You can still use your subscription until the end of the billing period. Laarni M: So once we cancel your subscription now, you can try to go to the payment settings and update your credit details. Laarni M: Is everything okay? Haven't heard from you in a while. [Removed for privacy]: I am sure that you realize this is unacceptable. I am very surprised that you would suggest this as a solution. As I stated above, I am well aware that this is a method Skype is using to force people to give up better subscriptions. I will not be forced to accept a suboptimal subscription by this method. I am also aware that a supervisor can correct this problem in the system by hand. Please put me in communication with a supervisor. Also--I have ALREADY updated my credit details as I explained above. You or a supervisor simply need to change the subscription payment method to the new card that is already on file. Laarni M: I understand where you are coming from, [Removed for privacy]. Laarni M: But I am trying to help you with giving the best solution for this. [Removed for privacy]: We are going in circles. I have been on this chat for 45 minutes trying to get a simple payment method change that with any other company, I could do by myself online in two minutes. You are not offering me any kind of solution at all. You are insulting my intelligence by claiming that the payment method cannot be replaced. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Please stop this. The system is clearly set up to block a payment change. A supervisor can override this and that is what I expect you to arrange. Laarni M: But as of the moment, there is no available supervisor. [Removed for privacy]: Please do not tell me things that are not true. [Removed for privacy]: Please connect me with a supervisor. Laarni M: And If I will transfer you to my supervisor, he will give the same information that I provided to you. Laarni M: This is because it is the only workaround for this, [Removed for privacy]. Laarni M: You do not need to worry, cancelling your subscription is just cancelling the recurring payment or auto renewal. [Removed for privacy]: He may, but if he does, he will also be stating something that is not true. It is always possible for a supervisor or manager to make changes in the system. Laarni M: You can still use your subscription until the end of the billing period. [Removed for privacy]: I'm sorry, but in August when the billing period ends, I will receive notification that my subscription has cancelled due to non-payment and that I must choose a new plan. That is what I do not want. Therefore your solution is unacceptable. I have stated this clearly. Laarni M: I am sorry [Removed for privacy], I really want to help you but this is only the work around or soultion that we can do. [Removed for privacy]: Then apparently after 8 years, I will be searching for new phone service. I am very sorry that this is the case. Laarni M: If the auto renewal will cancel, you can still reactivate your subscrition and that time, the new payment method will be use for that subscription. [Removed for privacy]: Do I have your word that I will be allowed to keep the same plan with no changes to my subscription? Laarni M: Yes, [Removed for privacy]. You can still reactivate the same subscription. Laarni M: You do not need to wory about this. [Removed for privacy]: If that is not the case I will be cancelling. And Skype needs to change its payment method practices. This is very poor customer service. I will be going on every forum I can find and posting a poor review of the service. This is a shame since I have been a loyal Skype customer for more than 8 years. I was a customer when Skype was the only internet phone company in business. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I am sorry if you feel this way, [Removed for privacy]. Laarni M: Thnak you for being loyal with Skype.
Well, it happened again. This time I'm done with Skype. A ten-year customer, and they've finally worn me down and worn me out. Yes, after 30 minutes of constant escalation, requesting a supervisor, and finally threatening to walk, they offered another annual contract at 6 cents more a year. But at the cost of making me sign up all over again, and after wasting my time both last year and this year. And I am DONE. I will use my remaining Skype credit for the few online teaching video conferences I have to do, but no more subscriptions. Bye, Skype. I would provide adjectives for how horrible your customer service is, but they would all be profane.
Transcription of today's chat:
Close chat
info: at 18:59:56
Please wait for an agent to respond. You are currently '1' in the queue.
info: at 19:01:56
All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
info: at 19:01:58
Privacy Statement
You are now chatting with 'Gian C'.
Gian C: at 19:02:11
Hello! Welcome to Skype Live Support! My name is Gian. If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.https://support.skype.com/support_selection .
Gian C: at 19:02:11
With that being said, how may I help you?
Customer: at 19:02:24
I chatted with an agent 2 days ago re: failure to apply my credit card to my subscription. He said it was taken care of and my online account should show the subscription renewed in 24 hours. it is still not renewed.
Gian C: at 19:02:41
I am sorry to know that
Gian C: at 19:02:47
What is your Skype name?
Customer: at 19:03:49
customer
Gian C: at 19:04:04
Thanks
Gian C: at 19:04:08
Let me check the account
Gian C: at 19:05:50
Thank you for patiently waiting
Gian C: at 19:06:07
Is this for the Unlimited Us and Canada?
Customer: at 19:06:13
yes
Gian C: at 19:07:12
I see
Gian C: at 19:07:23
Can you go to this site right now?
Customer: at 19:07:30
i'm there
Gian C: at 19:07:33
http://www.skype.com/en/
Gian C: at 19:07:39
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:07:49
Look for Unlimites Us and Canada
Customer: at 19:07:58
why?
Gian C: at 19:08:21
Just want to make sure if repurchasing the subscription would be avaialble
Customer: at 19:08:36
I was told last year that it would be available. And two nights ago.
Gian C: at 19:08:36
That is the best work around to get the subscription back using the new card details
Gian C: at 19:08:45
I understand
Gian C: at 19:08:53
Can you please go and check it first
Customer: at 19:08:59
No, thank you. Please just apply my card. This is what happened last year.
Gian C: at 19:09:02
So I can assure the resolutiong
Customer: at 19:09:34
The subscription shows that it expires today. It is on my account. Simply renew it with the card information that is also on my account.
Gian C: at 19:09:40
Can you help me on this to solve your issue please?
Gian C: at 19:09:53
I understand
Customer: at 19:10:02
You have directed me to your sales site to search for the plan I already have all over again. I have no time for this.
Gian C: at 19:10:06
However the time you change the card did not worked on the system
Gian C: at 19:10:15
That is why the renewal did not push trough
Customer: at 19:10:41
It didn't work last year either because the system is a mess. But a rep fixed it last year. If you cannot do this please pass me to a supervisor.
Gian C: at 19:10:59
ok.
Gian C: at 19:11:19
Before we do that, can you please try to check if the subscription is available first.
Customer: at 19:11:40
I do not understand how you expect ME to check if a subscription is available!
Customer: at 19:12:04
The subscription is ON MY ACCOUNT AND SAYS IT NEEDS TO BE RENEWED.
Gian C: at 19:12:09
Basically it is simple
Gian C: at 19:12:10
Go to this website
Gian C: at 19:12:10
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:12:10
Click on U.S.
Customer: at 19:12:16
Please pass me to a supervisor.
Gian C: at 19:12:20
Then check if US and Canada is part of the list
Gian C: at 19:12:39
Before I pass you to our supervisor
Gian C: at 19:12:47
Let me give you a heads up on your case
Customer: at 19:12:57
it is there for $2.99 per month. I have a locked in annual charge for that subscription for $29.99. Not $36.00.
Gian C: at 19:13:11
I see
Gian C: at 19:13:28
Thanks for the information
Gian C: at 19:13:38
When did you change your card detail? For this subscription?
Customer: at 19:15:08
Last year. At which time the system refused to remove the earlier invalid card and charge the 2nd (correct) one. This year the system allowed me to remove the old card. The rep 2 days ago told me the card was fine. When I looked at the detail this evening, the expiration date was missing, so I filled it in. The rep said NOTHING about this two days ago. Frankly I think Skype is trying to sabotage my re-order to try to force me off of my annual plan and onto a monthly. I will not do it.
Gian C: at 19:15:13
Thanks
Gian C: at 19:15:48
Just to make sure we will be solving this issue, can you please provide me your call back number
Customer: at 19:15:59
You do not need to call me.
Gian C: at 19:16:07
Just incase this chat got disconnected so our supervisor can call you
Customer: at 19:16:19
(###) ###-#### (REDACTED FOR PRIVACY)
Gian C: at 19:16:25
Let me get you our supervisor as you have requested
Gian C: at 19:16:29
Thank you
Customer: at 19:25:17
?hello
Gian C: at 19:27:42
I will get back to you once the Supervisor is ready to take this chat. For a moment
Gian C: at 19:27:50
Sorry to keep you waiting
Gian C: at 19:28:08
Our Supervisor is still engaged with the call
Gian C: at 19:28:10
Anyway
Gian C: at 19:28:20
Here is what we have found out on the subscription
Gian C: at 19:28:41
The renewal has passed already, so we can't renew it manually other than repurchasing the subscription
Gian C: at 19:28:54
Checking the price of the subscription
Customer: at 19:28:59
It has not passed yet. it expires 5/7. Today is 5/6.
Gian C: at 19:29:12
Let me give you a heads up
Gian C: at 19:29:39
Auto-renewal only happens once. And that is 3 days before the subscription expire
Customer: at 19:30:09
I give up. This is done. No subscription. Of any type. And I have been a Skype customer for over 10 years. Goodbye.
Gian C: at 19:30:23
I am sorry if you feel that way
Gian C: at 19:30:34
I am explaining to you all the things you need to know
Gian C: at 19:31:27
But you refused to listen nor cooperate. As much as I wanted you to get your subscription back. However it is within your call if you want to follow my advised to get this resolved quickly
Gian C: at 19:31:47
The new subscription prices is just 30.50USD for 1 year
Gian C: at 19:32:12
It is just few cents higer compare to the old price $29.99
Gian C: at 19:32:37
I hope that won't be a problem for you to get the 12 months subscription for the Unlimited US and Canada.
Customer: at 19:32:51
This is flatly ridiculous. The rep 2 days ago told me this was taken care of. Now you tell me it is not, keep me on chat for 30 minutes, make me look up subscription prices on your OWN website, and then tell me my subscription has expired when it has not. Yet I am the one being called uncooperative.
Gian C: at 19:33:02
If the auto renewal failed because of card used
Customer: at 19:33:05
That is a problem. I will not resubscribe. I don't care that it is only 6 cents a year more.
Gian C: at 19:33:21
Then Repurchasing the same subscription will be best to get it back
Customer: at 19:33:30
That is not why. If Skype did not have the information required I should have received an early email. I got SEVEN EMAILS IN ONE DAY INSTEAD.
Customer: at 19:33:42
The 7th one said the subscription was cancelled.
Gian C: at 19:34:05
That is the notification sent by Skype to tell you that we are still trying to accept the payment
Customer: at 19:34:30
It makes no sense to notify a customer every two hours on a SINGLE day, but not before.
Gian C: at 19:34:33
6 times the sytem try to renew the subscription
Customer: at 19:34:43
Yes. ON the same day. None on any other day.
Gian C: at 19:35:01
If only there is no problem with your card then the subscription should renew without a problem
Customer: at 19:35:10
You expect people who are at work to sign in from their work PC for personal business and renew within 8 hours. Ridiculous.
Gian C: at 19:35:08
Yes correct
Customer: at 19:35:12
I am done.
Gian C: at 19:35:10
As I said
Gian C: at 19:35:30
3 days before the subscription expire is the only day to renew the subscription automatically
Gian C: at 19:35:32
That is how the system works
Customer: at 19:35:34
As I said, the rep 2 days ago told me the card was fine but would take 24 hours for teh change to apply to the syste.
Gian C: at 19:35:37
It is part of the terms of use
Customer: at 19:35:43
Read what I said.
Gian C: at 19:36:01
Yes I already documented this case and I already escalated those previous representative
Gian C: at 19:36:08
For providing you false information
Customer: at 19:36:12
The terms of use don't say you bombard people with emails every 2 hours on a single day.
Customer: at 19:36:44
And then cut them off at the end of the day. When their subscription has not even expired yet. And then tell them it's their own fault their card didn't work. When they were told it was fine.
Gian C: at 19:36:50
The email notification is our way to make sure customer will be notified that they need to renew the subscription to avoid this kind of issue
Customer: at 19:37:07
Then why not send it once a day for six days instead?
Customer: at 19:37:13
that would make a lot more sense!
Gian C: at 19:37:38
Here is the thing Kim the system works that way for 10 years already
Gian C: at 19:38:12
And only few customers are having this kind of issue, common issue was cause by problem with the card associated to the subscription.
Customer: at 19:38:18
See this? this was last year:
Customer: at 19:38:20
http://community.skype.com/t5/Rates-and-subscriptions/Cannot-change-payment-method-on-subscription-a...
Gian C: at 19:38:26
Ok
Customer: at 19:38:45
You'll get an update on that thread, believe me. Which will make it clear why I'm done with Skype.
info: at 19:38:52 -
How can I change Output Method and Mailbox# programmatically (without GUI)?
We have several iR5075s and about 300 workplaces. For security reasons we only allow "Store" output method. So every user has access to some printers and for every printer they need to reconfigure printing preferences.
For convenience we'd like to do the following automatically (via Group Policy or scripts):
1) Change "Output Method" to "Store".
2) Set the correct mailbox number.
The problem is that the related settings seem to be stored in registry as a binary blob (HKCU\Printers\Connections\<printer name>\DevMode). I've been searching for a while but I couldn't find anything that would explain what's what in that blob.
Any clues?
Or maybe there's another way?
P.S. I'm familiar with scripting, regular expressions, etc. Acquiring the necessary parameters (such as mailbox#) is not a problem at all. I only need to know where and what I should change (in registry or elsewhere).
[Edit] Update: Actually it seems the settings are stored in HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\<user sid>\Printers\Connections\,,<server name>,<printer name>\RemotePrinterCache. It's also a binary blob though.
Eventually I'll reverse engineer it enough for my goals. I just don't understand why it must be so complicated...https://mega.co.nz/#!5QQWmaTI!cryW-pykueRNffdDYnj1OpxiHgG0mcAqLOh4Gmt2PJk
But I'm not sure how useful you'll find it. I wrote it as a temporary solution (we're now migrating to UniFlow) and it's anything but universal. At best, I guess, you'll be able to salvage some of my code while writing your own. -
After successful install, all my adobe cc docs, when open, change pointer arrow, i-beam and window elements to oversize. When doc closes all return to normal size. I'm on a PC. Screen res set to medium 1920x1200. Any ideas how to fix?
Ok thanks Linxup I would recommend posting in the respective forums for each of those software titles as opposed to the Creative Cloud Download & Install forum. The relevant forums are as follows:
InDesign - InDesign
Illustrator - Illustrator -
Suppress Non Changed Fields in change pointer triggered IDOC
I have a requirement to clone message type MATMAS as ZMATMAS. This ZMATMAS is the message type I used to create change pointer triggering outbound idoc for change/create of materials.
When i change a material, all fields are sent instead of the fields only changed(of course key fields should be sent as well). Is there a way via configuration that I can suppress fields which are not changed? Or do i need to clone FM MASTERIDOC_CREATE_SMD_MATMAS and suppress the fields via program
Thanks in Advance!i'll clarify the requirement again.
Let say i changed a field BRGEW in the material master.
Currently, all the segements which contains BRGEW is sent, but these segements contains other data which are not changed in the material master.
How do i suppress it?
Thanks, -
EXCHANGE_RATE with change pointer
Hello Experts,
I saw that there is no option to define the message type EXCHANGE_RATE for change pointer
My question is: how can I get a partial idoc when there is a change in the exchange rate?
Is it possible?
Thank you,
BoazHi Jignesh,
"It is ideal that we dont change the Exchange Rate at the time of POsting Invoice to accounts."
How you have addressed the issue. could you explain.
Thanks & Regards
Sri -
Issue with the change pointer for the reduced message type ZMATMAS
Hi All,
I have created reduced message type ZMATMAS for the MATMAS to create a Idoc when change or insert material master data fields( MARA-LAENG, MARA-BREIT, MARA-HOEHE) . My Problem is that the Idoc is generated with the status (03) but the fields(LAENG, BREIT,HOEHE) are not getting fill with the values. They are always filling with the values '/'). I have done the following steps to create idoc for the change pointer. Please check whether i have missed some steps.
1. Create reduction maintenance ZMATMAS (Tcode BD53)
keep the default selected segments E1MARAM, E1MAKTM
2. Add following data to maintain table view for the message type ZMATMAS (Tcode BD52)
Object Table Name Field Name
MATERIAL MARA KEY
MATERIAL MARA LAENG
MATERIAL MARA BREIT
MATERIAL MARA HOEHE
3. Activate particular change pointer in BD50
Message Type Active
ZMATMAS yes
4. Activate change pointers u2013 Generally (Tcode BD61).
5. Assign Segment fields to change document fields (Tcode BD66 )
Segment Type Field Name Object Table Name Field Name
E1MARAM BREIT MATERIAL MARA BREIT
E1MARAM HOEHE MATERIAL MARA HOEHE
E1MARAM LAENG MATERIAL MARA LAENG
6. I have done the distribution model settings (BD64) and the idoc configurations
1. Logical System
2. RFC destination
3. Create port
4. Create partner profile
7. I changed the fields in material master data(Tcode MM02) and I executed the Tcode BD21.
Idoc is generated but the fields are not getting fill with the values
(Note: some fields are filled with values e. g material number, material description)
I checked the Idoc data segment E1MARAM (WE02)
Fld name Fld cont.
LAENG /
BREIT /
HOEHE /
Can you please let me know the issue
PradIssue is solved when I select the segments and the fields in the segments (Tcode :BD53)
Prad
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