Changed payment date- please help!

Hi,
could somebody help me please?
The direct debit date has been brought forward on my latest bill without the 10 day notice period being given and subsequently I have gone overdrawn.
The usual date is the last day of the month but the payment has been taken today. I have had the money refunded by my bank through the Direct Debit Guarantee scheme and will make arrangements to pay the outstanding amount on Monday 29th. The new payment date will be ok going forward.
Could a Mod confirm this arrangement will be acceptable to BT?
The call centre were less than helpful by insisting that 6 days was the minimum notice period and the only way I could go back to my original payment date was by setting up a monthly payment plan and having a quarterly bill (beggars belief).
Anyway, thanks in advance.

Hi keendartfan,
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