Changes to post purchase with GCU??

So, in the end I did get my price adjustment, but I had no idea this had changed, I typically order games on release day and don't worry about the common price drops. Thanks to the elite plus I could always price adjust after the usual big sales a month into release
But Wow, I just got off the phone with the .Com post purchase and had to pull teeth to get my Elder Scrolls Online price adjusted (elite plus so 45 days)
Woman on phone told me she can only give me back $8 because I only paid 47. I explained how that is because I'm GCU, she got agitated and told me they all got classes and memos that the GCU can only be counted once per item.
I then asked, well I'd be able to return the item, get my 47 plus tax back, then rebuy it for the 39.99 minus GCU, so why can't the price be adjusted that way now?
The woman the continued to argue with me that all I'm getting is $8, so I finally said fine do what you want to do, and I'll take up this sudden policy change with someone else, cuz that's stupid.
I was informed matching with GCU is double dipping, and after I said I'd take it up with someone else, she angrily said fine I'll issue you the $17 who cares if I get in trouble right?
I told her just do the 8, no need for her to get in trouble and I'd just speak with someone about why this is going on, since we pay for this discount, and she got short with me, said your getting 17 back drop it, confirmed my address and rushed me off the phone.
wow

Hello Nocturnx99,
Geez! That's not how we want to be represented as a company and I'm truly sorry for this employee’s behavior. Not sure why this individual was misinformed, but you're correct in stating that you'd be able to apply the Price Match Guarantee to the price and have your Gamers Club Unlocked benefits added to the purchase.
"If Best Buy's price is lowered during the return/exchange period, the price will be matched to the lower price (upon request). My Best Buy Gamers Club Unlocked Members should receive the new price along with the 20% discount. This price match covers one price match per identical item per customer."
Again, I apologize for all of this and please keep me in the loop on when you receive the adjusted amount.

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Changes to post purchase with GCU??

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