Changing a ICM Call Variable Data label in CAD

Is there a way to actually change the language label on the CAD 8.x from reading EN to English? The language label is data received from ICM Call Variable.
Thsnk you
Prashant

Thanks for that! Yeah I'm thinking I'm going to have to create some ECC vars as you suggested!
I'm just confused as to how it worked in the first place, here is that old screenshot from when it was first installed:
When I look at the 'Set Enterprise Call Info' step I can see from the above "First line of Address" links to Call Variable 4, which is a variable called "Address1". I have no idea where it was getting the "First line of Address" field description from! Grrrrr!

Similar Messages

  • UCCE 7.5.7 CAD macro to populate ICM Call Variable

    UCCE 7.5.7
    CAD 7.5.8
    I need to create a CAD Toolbar macro in Cisco Desktop Administrator that reads data from a text file (an 8 digit number) and writes this data to an ICM Call Variable.
    The 8 digit number is not known until after the call is answered. 
    I have created a Toolbar Task that asks the CAD Agent to enter digits, which are then written to a text file on the local PC, but I haven't been able to create a macro successfully that will copy the data from the text file and write this to an ICM Call Variable.
    Anyone done this before or know how to?
    Thanks,
    Neil

    The layout logic works pretty much the way it is described in the CAD documentation. Double check the naming of your ECC variable id 252. What did you name your ecc variable in ICM? What did you name it in CAD? Remember in CAD the name should not include the "user" prefix. Make sure you are writing the correct layout name into variable 252, this needs to exactly match the name of your layout in CAD.
    For database reads you may want to look into the dblookup functionality in ICM. It's somewhat limited with what you can do but easy to setup if it works for you. Otherwise you could use the database querying abilities of CVP or IP-IVR. If none of those are suitable then you can go with some custom integration triggered by a CAD client desktop workflow.

  • Passing ICM Call Variable info to CAD not working

    Hello,
    we are running UCCE 7.2(7) with CAD 7.2(1) SR2 and we seem to be having an issue with the ICM Call Variable information being populated in the CAD.
    Up until now, it's been working fine. We have our ICM scripts set ICM Call Variables 1, 2 and 3 and they all appear in the CAD when a call goes to an agent. But, just this morning, I added a new DN, mapped it to a scheduled script, and within that script I set that new DN (just like I've been doing with all the rest so far), set a Call Type, then call 'Go To Script' which is the actual script to handle that specific call.
    Dialling that DN plays the correct script, and going into the Sales queue sends me to that agent, but no ICM Call Variable info is showing up.
    So far this has been working, but now that I've added a new line, it appears to have stopped, but just for this new line, it still appears to be working for all existing lines.
    Any ideas anyone?

    Geoff,
    we just have one Layout (default) listed in Enterprise Configuration - Enterprise Data in the Desktop Admin. The fields in this default Layout did not include any of the ICM Call Variables, so we added a few of them (that we set in ICM scripts). Up until now, these have been showing up in CAD when calls to skill groups come through. It's just now that I've added a new DN and ICM script, they are not showing up for that script only. The ICM Call Vars are working for all other DNs in the system, just not this new one.
    Just to let you know, we upgraded ICM and CTIOS from 7.1(5) to 7.2(7) just recently, and with that we installed CAD 7.2(1) with SRs 1 and 2.
    This is the 1'st time I've added a new line (DN) and ICM script to the system since that upgrade, so could that have something to do with this?
    Also, there is a post where someone had this same issue (https://supportforums.cisco.com/message/1053394#1053394) and it was suggested that they shutdown and restart the CAD Services to resolve this.
    My question is what services are in fact the CAD services? I would like to try that after hours tonight to see if that resolves this issue.
    I verified via CAD that I'm running Build 7.2.1.200
    Any other suggestions?

  • ICM call variables to Avaya

    I am looking for anyone who has integrated an AVAYA to ICM and how they transfer call variables between to the two systems and also how they overcome differences in MI between IPCC and AVAYA CHT etc
    In the Avaya integration guide you can define what call variables are used and are read/write, but when it comes to transferring data back from the AVAYA you have only call variable 5 to play with or is this reference for guidance only and the default configuration. I want to be able to send from ICM to the AVAYA and potentially onto the turret the customer number and type of call. Is it possible to do this?
    Looking forward to your experiences
    regards
    Mark

    Hi Mark,
    you should use the UUI in Avaya as you pointed out and the default Call Variables on the ICM side, those variables content could be pushed to other variables and eventually ECCs and then overwritten as you keep updating the informations, same goes from the agent desktop, you could use the appropriate agent controls to update them.
    Generally speaking the better method to implement this would vary based on the scenario at hand and the customer requirements, hence why I would recommend having a chat with the Advanced Services group for more specific guidance and a prompt engagement/followup.
    Regards,
    Riccardo

  • Need to change individual data label colors

    I have a percent bar chart that reads all from one column. This seems like it should be simple for crystal reports to do but I can't find it anywhere. I need to be able to change the color of the individual percentage data labels that show up. When I click on the data label and go to  change the color it changes the color for all data labels in the chart, not just the data label for that series.

    hello,
    unfortunately there is no conditional formatting on data labels...they will always be one colour.
    however, if you know that there will always be the same number of bars in your chart and you have a bit of time for a workaround you can always place a cross-tab on top of the chart...see the attached. you can dynamically colour the labels, backgrounds, etc. as this is a cross-tab but you can't change the positioning of the label.
    jamie

  • CVP Call Studio - concatenate variable data

    Hello,
    I'm new to Call Studio, do not have my hands on the software yet.
    Is it possible to concatenate variable data within a call studio script?
    The business wants to capture IVR menu selections for reporting purposes.  The IVR is complex and will require a CVP VXML server application.  My plan is to utilize a call variable within call studio, update the variable with flags/values for each menu selection, then send this data back to ICM.  In ICM, I will analyze this variable and set call types accordingly for reporting.
    Thanks in advance,
    Mike

    Got it.
    ok, so in call studio i would do it like this.i would define one variable say session data "retVAL" and update its value based on menu selection.
    if you closely loom at attached screenshot everything is there. value of all 3 menu options are concatenated and assigned to session data called retVAL using substitution  builder.
    and the value of same variable is returned to ICM using CVP sub dialog return.
    regards
    Chintan

  • Unable to change Data label position in the Chart using Position from Properties

    Hi All,
    I am trying add the Data label to the chart and the users want them to appear on the top of the stacked bars. By default when I enabled the data labels it showed up in the middle. When I tried to change the position by doing 
    View --> Properties --> Position --> Top/Bottom/any of other 8 options   -- it does move a bit
    I even tried deleting chart and recreating it.
    What am I missing? Thanks in advance.

    Hi Ranjith_SQL,
    According to your description that you have add the Data label on your stacked column chart  which by default display in the middle of the chart, you want them to appear on the top of the stacked column chart, right?
    For a Stacked Column Chart, the data labels are always placed in the center of the Series bars. This is by design. I also  test it on my new version of SSRS 2014  and find have the same result.
    If you really need the data label to display on the top, I recommend you to change the chart type to column chart which by default have the Data labels display at the top of the column: 
    You can also submit an wish at
    https://connect.microsoft.com/SQLServer/
    If the suggestion mentioned by customers for many times, the product team may consider to add the feature in the next SQL Server version. Your feedback is valuable for us to improve our products and increase the level of service provided.
    Thanks for your understanding.                        
    Regards
    Vicky Liu

  • Delivery date changed 4 times-called to ask what is going on and then best buy cancelled order

    I ordered a 55 inch aquos  with free ROKU stick for $599.00 on Sept. 22   (removed per forum guidlelines) and got a confirmed delivery of Sept. 26.  Unfortunately, I received a call in the morning of the Sept. 26 and was told that delivery was pushed to Tues, Sept. 30.
    On Monday, Sept. 29, I received an automated call informing me that the Tv will be delivered on Sept. 30 between 3:30 and 5:30. and I also received an email with the same information. Thirty minutes later I received another email stating that the delivery is again being pushed to Oct. 13. so I called customer service. I was told he can change the delivery date to Oct. 3 but call in the morning to confirm availability with warehouse.I called customer service on Sept. 30 to confirm availability and was assured that the Tv will be delivered on Oct. 3.
    On Thursday Oct. 2nd, I received another email stating the order will not be delivered until Oct. 16. I remained calm and called customer service and after a very long hold time I was able to speak with a representative and again after a long hold to check what is going on, she informed me that the order is now cancelled since the item is  discontinued. I told the representative that I already lost 3 days of work due to the delivery dates changing and since the TV has to be accepted by somebody 18 years or older I needed to be home. I asked if it is unreasonable to ask for the same exact TV but 1 size bigger since the 60 inch is available and in stock (but without the ROKU stick) but unfortunately I was told it is not possible. I asked to speak with a supervisor but they are all busy but she asked for my phone number so they can call me back in 20 min.. I waited but did not get a back from the supervisor the same day.
    I called again today,  Friday, Oct. 3 and I was assisted by a nice lady who after explaining my situation was sincere with her apology. She told me that she will call me back so she can speak with a supervisor about my situation. I asked her too if it is unreasonable to ask for the same exact TV but next size bigger since the one I was sold is no longer available and I lost 3 days of work due to the 3 changes in delivery dates. She affirmed that it is fair but have no authority to make decissions but will relay the history of the order to her superior so they can make a proper resolution. 
    After about 15 minutes I got a call  back and was told that since the bigger TV is priced at 799.00 they will give me a 50.00 dsicount for the trouble. I declined the offer since I feel that  $50.00 dollars for getting the run around and missing 3 days of work is not proper compensation and is an insult to any customer. I thanked her for trying and informed her that I am aware that it is not her fault and it is management who made this decission. 
    I sincerely feel  that I should have been given the next size TV for the same price of my original purchase and I should have been given a ROKU stick (which I did not ask for) for my unpleasant experience.
    We are  $150.00 apart from getting a resolution but management feels like it is the right thing to do for cases like these. Being a best buy customer for many years, spending many thousand of dollars,  I am  puzzled why best buy would treat any customer the way they treated me. Please explain the policy so I can have a better understanding. The $150.00 difference can easily be recopued from my next purchase. In my opinion, it is not a very smart business practice to lose a customer this way. Again, please explain the policy to me so I can understand better.

    Hello romcarlos1,
    While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn. Misinformation and multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation with the poor service you describe. After pulling up your account, I noticed that has been two weeks since your TV purchase, and I’m sorry for any inconvenience this may have caused. I appreciate you allowing me the opportunity to explain what should have happened.
    When your delivery day arrives, you should receive a call from us to narrow down the time frame to a 4-hour window.  This is done because our delivery agent’s schedule isn’t fully determined until the day of service as our customer’s needs may change prior to the delivery date. These routes are then best optimized to fit the appointments scheduled for the day. The particular television you wished to purchase is quite popular, however, and due to high demand, it’s currently on backorder in some areas of the country.  This may explain why your delivery date was continuously pushed back unexpectedly, and why we needed to reschedule multiple times.
    While in backordered status, however, an online order may be cancelled if you don’t wish to wait any longer and a different model may be purchase. Upon review of your order, I noticed that it was canceled upon your request. If you have since changed your mind and wish to wait for one to arrive, you may place a new order here. 
    It sounds like you wish to purchase a new TV entirely though, so I understand if you don’t wish to attempt a new order. While I cannot guarantee you a different outcome than the resolution already offered, I’d be glad to look into your case to see what other options may be available. Please know I have sent you a private message to collect further information from you. You may view this by logging into the forum and clicking on the envelope in the upper right-hand corner of the page.
    Respectfully,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Japanese characters alone are not passing correctly (passing like ??? or some unreadable characters) to Adobe application when we create input variable as XML data type. The same solution works fine if we change input variable data type to document type a

    Dear Team,
    Japanese characters alone are not passing correctly (passing like ??? or some unreadable characters) to Adobe application when we create input variable as XML data type. The same solution works fine if we change input variable data type to document type. Could you please do needful. Thank you

    Hello,
    most recent patches for IGS and kernel installed. Now it works.

  • How to change charts default   "show data label" properties.

    I tried to change some defult properties of charts.I changed font, color etc, manipulating pcxml file. But i can't fount defult behaviour of data lables. I want to change defult chart "Show Data Labels" properties as "Alwasy" , not "On rollover".
    Thanks for all reply

    You need to go to the General Properties : Data Labels: Always
    Thanks
    Prash

  • Design Studio 1.3: include image, change textbox background colour, Data labels allingment

    Dear Community,
    I've been trying to rebuild one of my Analayis Office Workbooks within Design Studio.
    Attempting this, I've come across some questions I hope to find answers to, with your help:
    1. How can I include images, in a local application? I've inserted the "image" component, but I can't asign an Image file to this.
    2. How can I change the background colour of a textbox-component?
    3. I have a chart in my Dashboard. The bars I want to be labled. But defining, that data labels should be placed outside the bars, there is a mixed result. Some bars show the labels outside, some others display the lable somewhere within the bar.
    Who can help with those questions? Thanks a lot.
    Kind regards
    Sarah

    1. How can I include images, in a local application? I've inserted the "image" component, but I can't asign an Image file to this.
    When working in Local Mode, go to Application -> Open Repository Folder -> and open the folder that your BI Application is named.  Place your image file there.  Go back to your Design Studio Image component and set the src to the name of that image file.  It should show up.  This gets a little more involved when working on the BI Platform or NetWeaver Platform, as you'll want to publish the Image to a public folder on the CMS somewhere (for BI Platform), or the MIME Repository (for NetWeaver Platform).  But the concept is similar in that you have to know where to place the files once you are at that point.  Also as an approach that should work without any need to publish the image to the platform (as it's a little tedious), please read this document:
    How to embed images inside of a Design Studio App without uploading to server.
    Or, if you do not want to go through the base-64 encoding, consider the addon I blogged about here:
    Design Studio 1.2 SDK - An Image Component free of MIME Repository worries
    The deployable version can be downloaded from this blog:
    Design Studio 1.2/1.3 SDK - Design Studio Utility Pack
    2. How can I change the background colour of a textbox-component?
    You will have to write a CSS rule like this:
    .testbox {
        background : #009966;
    Then assign 'testbox' as the CSS Class to the text input box.
    3. I have a chart in my Dashboard. The bars I want to be labled. But defining, that data labels should be placed outside the bars, there is a mixed result. Some bars show the labels outside, some others display the lable somewhere within the bar.
    Not sure how much control the delivered chart components would give you here.  Maybe one of the third party addons listed in this post could help?
    List of Design Studio SDK Components

  • How can I do a multiple record data merge, but specify that a specific text frame with variable data only merges on the first record?

    I'm doing a multiple record data merge, I have 2 frames both with variable data placed inside.
    I would like to specify that one of the text frames only merges once(first record) and the other frame multiple times for each record in the data file.
    Is it possible?
    I thought that perhaps if I place the text frame that must merge once on the master page, it would work.  But you are not allowed to place variable text on the master and on the document page.
    I'm going to try it through scripting next, but thought that perhaps there is an easier way that I'm not aware of.
    Thanks,
    Suzanne

    Suzanne,
    If you were trying to post a screen shot, you would need to return to the forum and post it using the "camera" icon at the top of the post editing windows.
    I use a plug-in from Em Software called InData. One of the benefits for what I do is there are no individual frames on a page to deal with post-merge. Individual frames are great for simple merges (address labels, post cards, etc.). But I typically do more other types of merges.
    That said, there is a drawback--one needs to come to an understanding of writing expressions that actually parse the incoming data. So in the spice price list example, that looks like:
    It's reasonably easy once one does it a few times. And it can be far more complicated. The above is from Em Software's samples that has been tweaked. The best thing I can recommend would be to download the trial and see for yourself. They are good at responding to specific questions if you get stumped.
    I imagine this all could be scripted somehow in ID. But I have no idea how and the plug-in just lets me keep working.
    Mike

  • CVP call variables not found in script editor

    Hi,
    I installed the Packaged CCE and I am trying to configure a basic CVP routing script. I want to use the Run Ext. Script ICM node but before that I have to set some variables - user.microapp.xyz.
    The problem I am facing is that the Set Variable step in ICM doesn't give me the option to specify these call variables as they just do not exist in the list.
    I think that the Packaged CCE base configuration script is supposed to create these variables (as per the link below):
    (http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/installation/guide/PCCE_BK_IBC40C6F_00_installing-and-configuring-pcce_chapter_01000.html)
    Create configuration objects to support CVP:
    A type 10 Network VRU for CVP along with Network VRU Labels to send calls to CVP
    CVP ECC Variables
    VXML_Server Network VRU Script - GS,V microapp
    Any thoughts why these variables are missing on the "Set Variable" step in ICM? I don't see any user.microapp.* options in the list.
    Thanks.

    Hi,
    Yes, I am new to CCE. This was the issue. After enabling those variables from the CCE web interface they appeared in the script editor.
    Thanks

  • How do I create multiple-up pages populated with variable data?

    I am trying to create a variable data Illustrator file but with a catch, I have to create multiple points of data on one artboard.  I am using a template with 36 identical shapes, and I'm trying to add a different image to each based off of using variable data.  I understand the premise of creating multiple output files based off of an illustrator file and data, but I have to create a single output file using 36 points of data, all QR codes.  The reason is that this 36-up 14.5" x 14.5" sheet will be printed on a large format inkjet and then be fed into another machine (not a cutter) that requires that specific layout for it's process.  I cannot create individual files, I need sheets based off of my 14.5" x 14.5" 36-up template.
    Any suggestions other than making each shape in the template a separate variable (even though they are all the exact same shape) would be greatly appreciated.
    My goal is to populate each of these shapes with a different QR code and then output the whole sheet as a single .EPS or .PDF file.

    My goal is to populate each of these shapes with a different QR code and then output the whole sheet as a single .EPS or .PDF file.
    You're barking up the wrong tree for this with Illustrator's Variables palette.
    Think of it like this:
    Imagine a typical spreadsheet with multiple rows of the same kind of data, except for the first row which serves as the "labels" of the columns.
    The on-page objects which you define as Variables in Illustrator correspond to the first row; the column labels.
    The datasets correspond to the following rows of values below the label row.
    Cycling through the datasets simply moves up and down the rows, revealing one row's data at a time for each of the column labels.
    Your multi-up array does not fit that data model. You are essentially trying to make a layout showing all the individual cells below the single label of one column (downward across all rows). (Illustrator's Variables feature doesn't even let you put multiple instances of a single variable in the document, so that the same value occurs in multiple places.)
    You're trying to build the functional equivalent of a typical "gang up" press sheet, like a 10-up layout of business cards, each showing the same kind of data (name, phone, etc.) for multiple employees, so that you don't have to do separate press runs for each employee. That's certainly a common need, and one quite appropriate to a program like Illustrator. But Illustrator's Variables feature does not do that.
    Essentially, what you are wanting to do is to replicate the basic functionality of any program which is used to print labels from data (like the typical mail merge function for address labels which are ganged up with some number of different labels on a page). What you want could be done in Illustrator via a custom JavaScript, but it would be a pretty silly exercise in reinventing the wheel. If it were me, I'd probably build the solution in FileMaker Pro (a database program), depending on the specific graphics requirements. However, you should be able to do it in InDesign, using its data merge feature.
    JET

  • XML Publisher report stuck at Calling XDO Data Engine...

    Hi !
    I am upgrading a custom report from 11i to R12 , the report works fine in 11i but when moved to R12 the report is stuck at "Calling XDO Data Engine..." and then it doesnot parse the Template.
    Below are the logs from the request:
    XDO Data Engine Version No: 5.6.3
    Resp: 51234
    Org ID : 109
    Request ID: 29953138
    All Parameters: p_kombi=:p_orderno=:p_batch_id=521007
    Data Template Code: XX_TEST
    Data Template Application Short Name: XX
    Debug Flag: N
    {p_kombi=, p_batch_id=521007, p_orderno=}
    Calling XDO Data Engine...
    Please suggest what can be the issue?
    I have checked both Data template and RTF template too. They are fine.
    Thanks in advance

    Hi Alex!
    Thanks for your response..
    Yes the concurrent job  keeps on running with this entry in the log file.
    I have tried this option also of just uploading XML data template and getting the XML output but it is also the same.
    There is no change in the XML file in 11i and R12 instance. Is it that some extra setups has to be done in R12?
    The general settings of temp table is there, I have checked that.
    Thanks in advance

Maybe you are looking for