Changing PC that manages the Home Hub?

HI
I'm just getting a new PC which will replace my old home desktop machine...does anyone know how I can find a copy of the Home Hub manager software that runs on Windows 8 (of course I have lost my disk that I had the first time round... :-) )?
I'll only be connecting with the home hub wirelessly from now on, whereas previously I used Powerline adapters..I'm assuming this wont be an issue.
Thanks!
mike

you don't need the cd if you enter 192.168.1.254 into your browser then you will get hub manager where you can change password or wifi password or channel etc
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Similar Messages

Poor service and the saga of the Home Hub 2.0

Since upgrading to Total broadband 3 earlier this year, I've had problems with the Home Hub 2.0 (type a). It keeps locking up/crashing. Its the home hub rather than the broadband connection, which when used with a Linksys modem router works fine.
I've run through usual fault finding and rectification - hard reset, plugging into test socket, countless line tests. of course trying to get BT call centre staff to understand its the home hub thats playing up/at fault, not the connection, is like banging ones head against a very hard wall. For a piece of equipment less than a year old it should work without problem. And I was tempted to go to PC world and buy a replacement modem, but decided to preserve with BT's 'help' desk.
Over the past 3 or 4 months I've probably made one help desk call about the same issue each month. Have to repeat myself time and time again and get fobbed off with another excuse, or promise of call back.
Eventually got through to a supervisor - after insisting when a call log was closed and marked 'resolved' when we were still having the problems and hadn't had a call back. Repeated my issues for the 4th or so time, went through what I had done to date (restore to factory settings, checking its logs, etc etc) he finally consented to send a replacement home hub.
I get an email telling me it would be delivered on the 6th before 6pm. But of course it wasn't. And I did as the email said, and tried to phone the number to say it hadn't arrived only to get an answer phone message saying the help desk was shut.
So wasted my lunch break today on the phone to BT trying to find out where it was, only to learn that BT had posted it to a previous address which I haven't lived at for 4 years. Well done BT, it takes real skill to be that rubbish.
Fingers crossed another new one is on its way to the right address.
I have however a couple of questions, which as I can't face phoning the call centre again I thought I'd post on here:
1) How on earth did BT manage to send the replacement home hub it to the wrong address? Especially since the original one was sent to the correct address & my delivery address is set correctly on the web portal and the agent handling the call confirmed the address? - and what are you going to do to ensure it doesn't happen again (dare I mention data protection - as the home hub pack presumably has some personal details on it..)
2) In the final call today I was asked for my date of birth and mothers maiden name so they could add it to the account - afterwards having not been asked by BT for this before on countless calls I wondered is this standard practice - or should I now be worried?
3) How do you have a sensible discussion with someone - preferably in the UK - about the customer experience? As mine as has been rubbish (you might be able to tell from the tone of this post), and I'm regretting ever having upgraded and wishing I had instead gone to another broadband provider.
4) Given that issues with certain models of home hubs seem to be known issues (at least to google) why do the call centre agents always focus on the broadband connection -(typical conversation with an Agent "..so your connection keeps dropping", Me: "No the connection is fine. The home hub has crashed again". Agent "So your connection has dropped"? and on and on) rather than actually listening to the customer. (Can you reset it - yes already have, several times and so on)
Any answers from a moderator would be welcome.
I am actually happy with BT's broadband product, and don't want to have to go through the hassle of changing provider, I'm just disgruntled at how bad the home hub has been, and how poor the customer service has been.
Thanks.

Hi EKandrew,
To be honest I have not heard of the hub locking up before. The questions you have been asked by our helpdesk are aimed specifically at your connection as most problems tend to occur here, either with slow speed or hub drops etc.
Could you be more specific in how the hub locks/crashes? What do you notice when this happens? What way do you have your connection set up?
As much info as possible would help
In answer to your questions:
1/ Sometimes we have an old address still on your account and this has not been updated for packages/correspondance.
2/ Nothing to worry about, we ask these questions for additional security. If you have quoted your account number previously this is normally enough for most things however the advisor probably just noticed we didnt have this info on file.
4/ As above, this is not a common problem and most issues that come to us are to do with your connection.
Thx
Craig
BTCare Community Mod
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Would a wireless bridge work with the Home Hub 5?

Hi there. I am wondering if I might avail myself of the community's advice and wisdom. I'm due to have Infinity 2 installed in a week or two, but I have a few concerns about how to get things working properly. Mainly I am wondering how on earth to connect my PC to it, when they won't be on the same floor in the house. The worrying over this almost has me rethinking the wisdom of changing from my old ISP of twelve years.
The Home Hub 5 will be installed downstairs at the master socket (or whatever that thing is called), but the family PC (currently wired to a Netgear DGT2200 'N' modem/router) is upstairs. I can't run wires all over the house (so sayeth the wife) so I am a bit stuck thinking of a solution that is workable. My neighbour had his Master Socket moved (I think) to solve a similar issue, but I'd prefer not to (if the engineers would even offer that) as access to the socket for the study is really restricted by several very full and rather rickety bookshelves.
I was thinking of using a wireless 802.11ac bridge, like the Linksys WUMC710, so I can connect a PC, Xbox360, SkyHD box and Blu player to the network whilst not having to use 4 separate adapters. However that bridge is single band only, (frankly I can't find a dual band AC bridge). Would the 5ghz signal from the Home Hub 5 be strong enough upstairs, bearing in mind it has to go up one floor and through one (admittedly paper thin) wall (the study is nearly directly above where the hub would be positioned)? It would rather defeat the object of switching to FTTC if the only room with a decent connection is the one where I only use ipads, another SkyHD box and very occasionally a laptop. The PC is arguably the one device that I want/need a good connection for work/play.

I'd hoped I was done with wondering what to do on this, but more reading has confused me even further.
1. If I did ask the engineer (likely a contractor I gather) to have the master socket moved upstairs (and he agreed to do it), is it true that the current telephone extension sockets would not longer work unless rewired? Not a deal breaker as I only use one of them for the master unit for my cordless phones.
2. If the engineer either refused to move the Master Socket or I opted not to ask due to the extension socket issue, am I correct in thinking I can pay something like £130 for a BT Engineer to come out to specifically move the Master Socket and rewire the extension sockets? The difference in cost between that and buying good powerline extenders and a switch is not that much (especially if I'd lose less connection speed by doing that). Actually I think a friend of my father's is a BT engineer...I should probably be asking him this.

TS1398 Since upgrading to ios6, all apple devices (new ipad, 2 iphone4 & itouch) are having difficulty reconnecting to the home hub wifi network. I.e, every time the lock screen comes on, the wifi connection is lost when you reopen the device. It's an ios

Since upgrading to ios6, all the family's apple devices (new ipad, 2 iphone4 & itouch) are having difficulty reconnecting to the home hub wifi network. I.e, every time the lock screen comes on, the wifi connection is lost when you reopen the device and we have to reconnect through settings. This appears to be an ios6 software issue.
Is there a solution to this wifi connection issue or do we wait for a software fix?
I'd hate to think Apple is going down the Microsoft path, of passing untested software onto the user. What ever happened to Regression Testing, to ensure the existing functionality remains intact?
I bought into the Apple dream, because it was intuitive, reliable & enjoyable to use, all the things that Microsoft windows isn't.
Other issues we are experiencing are, Games are stuttering and the kids really miss the old YouTube app.
Please Mr Browett, sort these issues out.

iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting
http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet
http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
~~~~~~~~~~~~~~~~
YouTube is not now part of iOS 6.
However, you can go to the App Store and do a search using YouTube. You can download several YouTube apps: YouTube (for the iPhone, a IPad app is in work), several users like Jasmine and YouPlayer.
 Cheers, Tom

I cant get my macbook (2008 model running 10.6.8) to connect to the home hub 5

to connect to the home hub 5 it connects eventually but is extremely tempermental... does anyone have a fix that doesnt involve messing around with the home hub settings...
for further notes, my dads macbook (same model but running 10.7) connects and works fine, as does the 2 windows desktop computers and laptops we have, my xbox and play station 3 consoles, my iphone 5c, ipad mini, my mums iphone 5, and my dads and sisters samsung galaxy note phones.... even as i type this i can kind of see the problem being with my macbook rather than anything else.... but if someone could give a solution that would be great =]

Howdy there SwipeatronSparks,
If your MacBook Pro still has issues when connecting to your hub, I would recommend the troubleshooting for the symptoms you are seeing in the following article, named:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
Thank you for using Apple Support Communities.
Regards,
Sterling

I have website that on the Home page and the home only. When opened in Chrome or Safari the last 3 menu buttons do not work.

I have website that on the Home page and the home only. When opened in Chrome or Safari the last 3 menu buttons do not work. But work fine in Explorer and Firefox.Its weird. The site is baystatewiring.com see if you have the same problem. Does anyone have a idea?

Code errors could explain the problem. You're missing a closing </div> tag for container.
[Invalid] Markup Validation of http://baystatewiring.com/index.html - W3C Markup Validator
Try changing your link CSS from display: inline to display: inline-block.
Nancy O.

Attaching a USB drive to the Home Hub 3 = slower t...

I have a 1TB external drive I thought I'd try to network up by attaching it to the USB port of the Home Hub. Unfortunately the transfer speed is so slow I could have written the files myself in pen before it finished (well bit of an exaggeration).
Is there any way to speed this up because as it stands its pointless - you may as well put something more useful in that spot like another ethernet port or something.
I tried to transfer a 200mb file and it took over 6 minutes. That is laughable performance.

rapouc wrote:
I want to connect a hard disc drive to my home hub 3 so I can access this from around the house, I have formatted the drive to fat 32 but i can not get it to show up in my network and when i look on bthomehub.home it say no usb device connected.
Any ideas or solutions would be great as its driving me mad now
There is a post HOME HUB 2.0, USB HDD, dated 28-10-2010. Use the search function (or use Google, which I did).
It's a long time ago, but it may give you some help. If you succeed in getting it to work, you may find it slow, as the Home Hub processor is slow and USB2 transfer speeds are slow.
Might be better to connect the drive to another computer in the network, and use USB3, if you have it.
I haven't networked my Windows 7 computers as I have been told that it's troublesome setting it up.
It worked well with Vista in 2010, but I had a large electric bill as I seem to remember that you have to disable the hibernate and sleep functions on the computer connected to the drive.
Would be interested to know if you have success.

The Home Hub PS3 Remote Play Issue

The problem:
If you set your PS3 to allow remote start via the internet (a better and more 'greener' option than leaving it on all day) and power it down, the PS3 will turn on again only after a few seconds without you connecting via remote play, after nothing connects to the PS3 after 2-3 minutes, the PS3 removes the option to allow remote start via the internet to save the PS3 powering up and down all day, thus rendering the remote play feature useless unless your in the same house which is somewhat pointless.
Now..The PS3 doesn't start by itself from outside influence, it starts from a broadcast from the router itself. You can test this easily by turning your PS3 off with Internet Remote Start enabled, and immediately thereafter yanking the internet connection from your router. The PS3 will still start by itself, even with no internet connection.
The culprit is the ARP table of the router, which is what links the MAC address to the IP address. On most routers, this is a dynamic table which updates by itself every now and then, by sending a broadcast (signal to all machines on a network) asking for a reply from a specific IP address. It goes like this:
BT HOME HUB: Hello, I have an IP address 192.168.0.144 in my system here that reported it had a MAC address of 01:44:23:F4:E5:23. Could the owner of IP address 192.168.0.144 please report the MAC address so I can confirm and update?
PS3: Wohoo, I have 192.168.0.144. My MAC address is 01:44:23:F4:E5:23. Please update your records.
(30 seconds go by)...
BT HOME HUB: Hello, I have an IP address of 192......... and on it goes. My router checks every 30 seconds, some check every minute, others every hour, 6 hours, etc etc. The problem here is though, that the ARP table update request will turn on the PS3. So mine gets a wakeup-call every 30 seconds.
This is called an ARP broadcast, it is sent from the router (and other machines on the network) to the IP 255.255.255.255, which is received by all devices on the network. The PS3 will only respond to ARP broadcasts from its Default Gateway, meaning only the router can wake it by ARP broadcast, the other machines on the network cannot.
The Solution:
Allow users to telnet their own home hub or create a firmware update fix.
We've been looking into getting the new BT Infinity, can anyone confirm if the Infinity hub is the same as the HHv2 with all its problems?

Very happy this morning, after over a year of waiting for the remote play feature to work with the home hub and PS3..it looks like BT have added a fix into the Home Hub v2 FIBRE. last night i thought i might as well give the remote play a go as there might be a slim chance of it working AND IT DID! i set the PS3 to remotely start via the internet, powered down and it stayed in standby mode!!
unfortunately this doesn't mean the old hubs work though (although i cannot test this) so ill still be bumping this until there's an official response. Can anyone confirm that the old hubs still don't work for me? we got rid of the old hub when we upgraded.

Connecting a 320gb hard disc drive to the home hub...

I want to connect a hard disc drive to my home hub 3 so I can access this from around the house, I have formatted the drive to fat 32 but i can not get it to show up in my network and when i look on bthomehub.home it say no usb device connected.
Any ideas or solutions would be great as its driving me mad now

rapouc wrote:
I want to connect a hard disc drive to my home hub 3 so I can access this from around the house, I have formatted the drive to fat 32 but i can not get it to show up in my network and when i look on bthomehub.home it say no usb device connected.
Any ideas or solutions would be great as its driving me mad now
There is a post HOME HUB 2.0, USB HDD, dated 28-10-2010. Use the search function (or use Google, which I did).
It's a long time ago, but it may give you some help. If you succeed in getting it to work, you may find it slow, as the Home Hub processor is slow and USB2 transfer speeds are slow.
Might be better to connect the drive to another computer in the network, and use USB3, if you have it.
I haven't networked my Windows 7 computers as I have been told that it's troublesome setting it up.
It worked well with Vista in 2010, but I had a large electric bill as I seem to remember that you have to disable the hibernate and sleep functions on the computer connected to the drive.
Would be interested to know if you have success.

Information within the home hub

Has anyone recently challenged the accuracy of the online monitor for Broad Band usage?
I have been told I am going to breach the limit despite being on holiday.
When I looked into the home hub the data usage over a connection time of nearly ten days amounted to a little over 3.3GB (figure1) whereas the data for the online monitor was nearly 17GB (figure 2).
I phoned BT, the poor advisor I spoke with had no idea that this information was stored in the home hub and was completely out of their depth, unfortunately this meant the discussion was of no benefit whatsoever.
The information within the help section of the home hub clearly states that the data usage corresponds to the connection time (in this instance almost identical to the online usage monitor) (figure 3).
How can I challenge BT on this massive discrepancy and avoid being overcharged for the etherial data that I am not using?
If a BT technician can explain the discrepancy to help me understand I would be most grateful, if not then anyone with limited data usage please start to challenge BT with the data they so helpfully store for us in the home hub
Solved!
Go to Solution.

as has been posted many times before the hub refreshes the usage figure at around 5gb or every time the hub restarts
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What versions of the Home Hub are compatible with ...

I've heard verbally from a variety of people (all paid by BT) that v1 Hubs won't work properly with 21CN and I have certainly just had a "user 21CN upgrade experience" that confirms that - exchange got upgraded, my profile which used to be over 5000 using a previously satisfactory v1 Hub immediately dropped to half that, and as soon as I connected with a new v2.0 hub, the profile shot up to 21CN levels which were more than double the pre-upgrade levels.
It would be great to see a formal response from BT about this and some published documentation about which hubs are compatible, and also a clear statement of what BTs formal policy is on how v1 Hub owners are dealt with when exchanges are upgraded to 21CN.Possibly also updating the online help files and FAQs about 21CN?
It would also be good if the overseas support staff were briefed on the matter and given an appropriately updated script.
I would like to thank the excellent UK based support team, accessed via the online contact route, and the BTOpenreach engineers who were all excellent. At the moment I am very satisfied with the result - but would like reassurance that OTHER customers who might be struggling with poor speeds after a 21CN upgrade, purely because of having a v1 Hub, (or even a 1.5 hub?) are not subjected to a lot of frustration, wasted engineer visits etc. when just sending them a new 2.0 or 2.1 hub might solve their problem.
My broadband secrets and tips

RogerB wrote:
Linda_Smith wrote:
I tested before and after the engineering work on my line, using the old hub and saw very little change - and virtually NO change in the key noise stats. I tested both on the test socket and on the normal setup. And the profile would not shift from its low level.
I tested before and after connecting the new hub today, and saw a huge and immediate change, in both synch rates and profile, and noise levels - instantly the hub synched. And the profile came up dramatically within about two to three hours - this is the only thing that had moved it over the last week. And I tested the new hub immediately via both the test socket and the normal connection. So I don't agree with the last comment about CCSNR because I KNOW what the engineering work did to the CCSNR (and so did the engineer who checked it before he left and commented on it still being so high).
Linda are you saying that after the new hub synched and gave you a better synch and profile .... the noise margin was still running at a high level? ..... or did it reduce from previous levels ..... or stay the same??
Trying to get an angle as to what's coming off with the 21cn upgrades, as clearly this is a common event all of a sudden.
Before the line work/engineer visit,the engineer who phoned me (while we did various remote tests with hub in test societ) said, after we had done remote tests with the hub in the test socket - tell your visiting engineer this information from remote tests - "Loop Loss Line attenuation 23dB, Profile from Exchange - 3dB downstream, SNR is high even using test socket."
the v1 hub - prior to the line work - was giving these sort of stats
(test socket)
DSL Connection    Link Information - Uptime:   0 days, 0:02:01 - Modulation:   G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:   735 / 4,091
Data Transferred (Sent/Received) [KB/KB]:   23.00 / 25.00
Output Power (Up/Down) [dBm]:   9.5 / 19.5
Line Attenuation (Up/Down) [dB]:   11.0 / 23.0
SN Margin (Up/Down) [dB]:   8.0 / 17.5
Here are the stats AFTER the engineer line work and using the v1 hub (test socket) - and I'm sure nothing was done at the exchange whatsoever cos the engineers didn't go there. Everything stayed the same over the next day or so till I received the new hub and connected it. the up/down bandwidth has gone down - there is an "odd" result for output power of 0
v1 hub again - test socket.
DSL Connection    Link Information - Uptime:   0 days, 0:01:03 - Modulation:   G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:   691 / 2,979
Data Transferred (Sent/Received) [KB/KB]:   61.00 / 44.00
Output Power (Up/Down) [dBm]:   9.5 / 0.0
Line Attenuation (Up/Down) [dB]:   11.0 / 23.0
SN Margin (Up/Down) [dB]:   10.0 / 21.5
As you can see the synch and noise are not very different to what they were before the line work. This is still the v1 hub, but with everything from the cable connecting overhead cable to the NTE5 replaced with spanking new kit - new down cable, new NTE5, removed old GPO junction box. But as the visiting engineeer said - you still have a lot of noise.
then my 2.0 hub arrived
today I got this - v2 hub in test socket as soon as I unpacked it and once I had the wireless link sorted and could run a speed test on my desktop - everything else the same as the test above. Prior to fitting the hub there had been no dramatic rise in profile or synch on the old hub but I haven't recorded the results. This is the first 2.0 test.
ADSL line status
Connection information
Line state   Connected
Connection time   0 days, 0:35:23
Downstream   13,399 Kbps
Upstream   1,107 Kbps
ADSL settings
VPI/VCI   0/38
Type   PPPoA
Modulation   ITU-T G.992.5
Latency type   Interleaved
Noise margin (Down/Up)   3.0 dB / 5.8 dB
Line attenuation (Down/Up)   25.0 dB / 11.5 dB
Output power (Down/Up)   0.0 dBm / 12.5 dBm
The profile at that point was still as it had been before, but then adjusted after about two hours and shot up from 2500 to 11000
NB - remember that just to confuse us - the v1 stats and the v2 stats give up/down figures the opposite way round.
I noticed that doing tests in the test socket with the v1 hub, very often it would fail to login to the internet (no internet light, no internet connection) even after synching and being left. A GUI restart didn't fix it, but a cold reboot seemed to make it login and the internet would connect again.
I'm not arguing the techie explanations for all of this - but I was very careful recording all the stats and circumstances and exactly when they were done, and what had and hadn't been fixed. I'm not technically minded and know nothing about SNRs and attenuation - I will leave the discussions to the rest of you.
All I can see is that the change of hub was what made the BIG difference and it was instant.
My broadband secrets and tips

My Mac is wired to the home hub but I also want wi...

I have today commissioned my black Home Hub to my Mac and it is working perfectly. But my son has a PC laptop (Vista) and wants to connect to the internet using my Home Hub whilst my Mac is still connected. I am sure this is possible but I don't know how to achieve this without affecting my own wired connection. We tried to connect by entering my wireless key but all it said on his laptop was "the settings saved on this computer for the network do not match the requirements of the network." I previously had a Netgear router that he was able to log into with another ISP, but should this affect a new connection on his laptop? Basically is it his laptop or my hub that's the problem? Hope someone can help.

To connect wirelessly you would need just one wireless access point like the home hub, the 220v does not have the wireless facility. You would only need one wireless router on your set up.
To connect wireless just have a check out at This link it shows how to connect most type of BT routers, for You need no special programs for an apple, as long as you have airport on the MAC as that is what is used to connect wirelessly
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If I have solved your Issue please click the "Mark as accepted solution" button.

Re: The Home Hub PS3 Remote Play Issue

This is still a problem!
I have a PS Vita which when away from home I can connect to my PS3 at home and schedule recordings on PlayTV or stream video content..... oh except I can't because the Home Hub 3 doesn't work properly.
Can someone at BT fix this PLEASE! If I use a different router the problem ceases to exist, so its a Home Hub issue, sadly I can't ditch my HH because I also have BT Vision.

BT Vision will work with any router. There is a guide here if you get problems.
Using BT Vision with other routers
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Unblock US via the Home Hub 5?

Does anyone here have BT Infinity and the Home Hub 5 and use Unblock US or any of the other region-unblocking services?
I've read conflicting reports, and have started to wonder if the unblocking only works depending on how old the Home Hub is. I'm clueless at this sort of thing, so if anyone can guide me through this in layman's terms, I'd be very grateful!

Hi JSB, I do not use Unblock US though to me it sounds more or less like a regular VPN service which targets customers looking to view US oriented content.
I never tried to run a VPN at the router /modem level when I had the Home Hub 5, however I can't imagine it being a problem. From what I remember there's a VPN tab in the advanced section and from there you input your VPN login details.
Hopefully someon else chimes in.

Delivering the Home Hub to alternate address

Hi, I'm trying to sign up to the "Unlimited Broadband and Calls with superfast BT Infinity broadband" package. I'm up to the Delivery section where it says "Your new BT Home Hub will be delivered 2 working days before your installation date shown above"
Ideally I'd like this to be delivered at work and I read here:
http://bt.custhelp.com/app/answers/detail/a_id/12401/kw/hub%20delivery/c/346,402,404
than an alternate delivery address could be specified. I can't seem to find this option anywhere however. Am I missing something?
Thanks
Christine

hi John, thank you for your answer.
I am aware that these are some of the options available but would still prefer to receive it at work as it would save a lot of time having it delivered to a place that I'll be at.
Since the page I linked to in the previous post did say that an alternate address could be specified, I'd still like to know if this is possible!
Edit: Nevermind, I found it, these options come after you've entered payment details. Thanks for trying anyway

Changing PC that manages the Home Hub?

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