Charge for smartphone on dumb phone line?

I have a friend with a dumb phone who just has minutes and text with Verizon. I gave her my old Droid Razr with the thought that she could still use apps when she's on wifi at home. But when she went to the Verizon dealer they told her that she would have to pay $10/mo to have the phone on her line (instead of her dumb phone) even without data.
That seems crazy to me as she doesn't want data, isn't signing up for, or getting data. As far as I can tell, she'd be getting nothing for this added fee. Does Verizon really charge $120/year just because a phone can work like an iPod Touch and access the Internet via home wifi? Or did someone tell her wrong and she just needs to go back?
Thanks.

Ann154 wrote:
If they are activating the DROID Razr on their line, their voice and text plan wouldn't change. They would have to add the individual tiered data plan (2 GB for $30) to their line.
If they went to a premium retailer for Verizon Wireless, the store might have been trying to change the plan to the Share Everything Plan which might be more expensive than their current plan even with the data plan added.
But do you have to add data to the line? Can't you keep the exact same plan of minutes and text with no data? She's being told it's $120/yr ($10/month) but she's not adding data. It's just because there's a smartphone on the line - which sounds crazy to me.
Obviously if you didn't add data you wouldn't be able to access the Internet without wifi, but when on wifi you could, which requires nothing from Verizon. That is what she wants to do.

Similar Messages

Upgrade question for iPhone 5 on Dumb Phone line

My current situation is (I am the authorized owner for all these 5 lines):
Line 1 - smart phone with unlimited data -> eligible for upgrade
Line 2 - smart phone with unlimited data -> eligible for upgrade
Line 3 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
Line 4 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
Line 5 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
I was wondering if the following scenario is possible:
1. Transfer Line 1 upgrade to Line 3
2. Order iPhone 5 with Line 3 by adding 2GB data
3. Activate the iPhone 5 upon arrival on Line 1 via online VZ account or phone with CSR (since I don't have access to Line 3 physically)
4. Remove 2GB data from line 3 (is this even needed since I am not activating iPhone 5 on Line 3. Theoretically, data should not be added to Line 3 as it's still a dumb phone)
5. Contract is renewed on Line 3 for 2 yrs
6. I keep my unlimited data on Line 1
Anyone had success with this scenario? If it's possible then I can repeat it with Line 2 and Line 5.
I got conflicting responses. Some folks are saying the dumb phone also needs to have an upgrade available.

ineoxs wrote:
My current situation is:
Line 1 - smart phone with unlimited data -> eligible for upgrade
Line 2 - smart phone with unlimited data -> eligible for upgrade
Line 3 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
Line 4 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
Line 5 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
I was wondering if the following scenario is possible:
1. Transfer Line 1 upgrade to Line 3
2. Order iPhone 5 with Line 3 by adding 2GB data
3. Activate the iPhone 5 upon arrival on Line 1 via online VZ account or phone with CSR (since I don't have access to Line 3 physically)
4. Remove 2GB data from line 3 (is this even needed since I am not activating iPhone 5 on Line 3. Theoretically, data should not be added to Line 3 as it's still a dumb phone)
5. Contract is renewed on Line 3 for 2 yrs
6. I keep my unlimited data on Line 1
Anyone had success with this scenario? If it's possible then I can repeat it with Line 2 and Line 5.
I got conflicting responses. Some folks are saying the dumb phone also needs to have an upgrade available.
You are PARTIALLY correct. If you do a alternate upgrade, it is going to extend the contract on line one, not line 3. you will have to activate the phone first on line 3 in order not to be charged back the full retail cost of the new device. You can move the phone to line 1, but I would not be surprised if the system catches this and makes you choose a tiered data plan given the fact that line 1 has a new contract. The only way you will TRULY know, is by doing it. Speculation can be unreliable. The things people try to do to get around new policies.....

Charges for BT Home Hub Phone - I am totally confu...

We have Option 3 Broadband package.
We thought we were getting free calls............
We use our hub phone (which operates from the addtional phone number) and have now discovered we are being changed for calls during the day?? The call chanrges are also really high. The minimum charge being 26p - even when a call is not answered.
I don't understand. If we only get the free calls from the landline - what is the point of the hub phone????
When we moved to this package it was to get rid of an additional phone line we had - we were told this would be the best option and we would get free calls.
What am I missing here????? Getting no joy phoning BT - HELP>>>>>>>>>>>>>>

ok, im no expert but i will try to help.
With hub calls there are a number of packages to choose from. Evening and weekends i believe come free with broadband option 3. Free daytime calls are an additional cost of £6ish pm.
If you havent taken out the free daytime hub calls, you will be getting charged an extortionate amount per call.
I have had a similar issue in that i requested the free daytime calls package, and BT even acknowlege this as they listened back to the phone call. However they inform me that i was told to ring back the next day to confirm the order, which they state i didnt do. Im convinced i did.
The upshot is that i have been charged £900 for daytime calls, that would have cost me £30 if they had put my order through when i asked :-(.
Now, because i didnt inform them within one biling period (i didnt check my online bill or bank statement for some months) they have refused to reimburse me, even though i requested the free daytime calls.
The best thing you can do is ask the India call centre to put you through to the complaints section in the UK. If they say they cant do that, ask for the terminations department!! Once you get through to the complaints dept...
a) raise a complaint
b) when they turn you down, speak to a complaints manager
c) when they turn you down, ask for it to be escalated further
that is the point i am at now.
As a BT Customer of over 20 years, i am very disappointed at the complete lack of customer service/understanding. Im going to leave BT as a result of this, i cant face one more minute on the phone to India!
Good luck, you will most definetely need it!
Steven
PS - If any mods are reading this and want to contct me before i email Ian Livingston, please do so

Fetching freight charges for separately shipped sales order lines

Hi,
I am facing a problem for fetching the freight charges with respect to an invoice , from the Table : OE_PRICE_ADJUSTMENTS for the case of a sales order which has two lines and the first line is shipped once and the second line is shipped later.
In my case two invoices are created for the same sales order as the two lines are shipped seperately and not at once.
Now while fetching the freight charges from the table oe_price_adjustments, we pass only the header id and charge type for fetching the freight charges (invoiced_amount field in oe_price_adjustments). As the header id is same for both the invoices , i am getting a repetition of freight charges for both the invoices .
Thanks,
Govind

Hi,
I am facing a problem for fetching the freight charges with respect to an invoice , from the Table : OE_PRICE_ADJUSTMENTS for the case of a sales order which has two lines and the first line is shipped once and the second line is shipped later.
In my case two invoices are created for the same sales order as the two lines are shipped seperately and not at once.
Now while fetching the freight charges from the table oe_price_adjustments, we pass only the header id and charge type for fetching the freight charges (invoiced_amount field in oe_price_adjustments). As the header id is same for both the invoices , i am getting a repetition of freight charges for both the invoices .
Thanks,
Govind

Charged for installation on existing BT line??????...

I am furious! After moving home a couple of months ago, I arranged with BT to connect my existing number to my new address (same block of flats, but two floors down). They did a line check and informed me that there was no existing line in the new flat and that I would have to pay for an installation charge. I was not best pleased as I have been at BT customer for the whole of my adult life. However, that's the policy. The engineer duly arrived on the day arranged and informed me that there WAS an existing line in the flat (Telewest had put their logo on it with previous occupant).
I was advised by engineer that if installation charge appeared on next bill I had to contact BT and this would be rectified. When the bill arrived I contacted BT and spoke with someone called Suresh who gave me an address to write to where they would check if there was an existing line. I asked Suresh to note that I had called and that the bill would not be paid until this was rectified. I wrote to the address given, guess what?................no resonse as yet! Red bill arrived...............no change in amount to be paid. Now this morning my line is suspended until the bill is paid in full. I have very grudgingly paid this bill as I had no choice, but BT have now charged me 127.99 for a service they never provided. Not a happy customer!!!!!!!!!!!!!!!!

Hi rainbow,
Although there is a line there that does not matter,when you called BT to arrange connection they carry out a check on the premises to determine if there is a active or stopped line what has most likely happened is they carried out a check and and detected no line,
The line is classed as either:
Active
Stopped
Ceased
The line is likely to be ceased and has not been in use for a while or it could have been ceased by the previous provider,usually a stopped line is when it has recently been used by a previous occupier but they only stay in a status of stopped for a short period,it sounds like there may be confusion between having a physical line there and having a active line,if it's ceased then a engineer is required to activate not install.
Inherent omniscience - the ability to know anything that one chooses to know and can be known

U-verse voice and multiple phone lines for small business

Our business has one phone number we want the clients to have, but four phone lines--each with a different number. Consequently, when we call out from one of the phone lines, one of the four numbers shows up, but we only want our one business number to show up so people can have that number. We get billed for the four seperate phone lines and u-verse voice. Is U-verse voice in any way connected to these phone lines? Why do we have u-verse voice and four seperate phone numbers?

Hi
If there are several telephone lines that are being used simultaneously, they all need separate phone numbers. Our team will be happy to look into your business phone options. You can send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.
Please let me know if you have any questions.
Thank you,
Dmitriy

AT&T recent data plans for smartphone

Not sure if there is any gotcha but recently ATT announces the new data plan for smartphone users. With $160 per month you have
- Unlimited voice/text
- 4 smartphone lines
- 10 GB data share
With the same amount of monthly I have with Verizon
- 700 min voice
- Unlimited text
- 1 smartphone line with 2GB data by itself
- 2 dumb phone lines
Not sure how Verizon is going to react with this.

The tiered data plans started on AT&T last year.
http://www.tipb.com/2010/06/02/att-adds-data-caps-rates-iphone-plans-plans-support-tethering/

Ugggh - Say it isn't so - changed policy on upgrade pricing on smart phones on basic phone line

I had been waiting until my son's basic / dumb phone line was eligible for an upgrade to purchase the iPhone 5. People had told me if we bought the iPhone 5 on his line and then re-activate his basic phone line then I could use the phone on my line (thereby keeping my unlimited data). I've also heard people do this and sell the phone on ebay. Now, a Verizon rep told me that you have to keep the new phone active on the line for 90 days or else they will charge you back for the full price of the phone. Grrrr -- it seems like they closed this loophole. Can anyone confirm or deny it with a link to where it says this in the Verizon 'fine print' on the website (I can't seem to find it)? I'm really disappointed!

MichelleLong wrote:
It was a corporate store. I hadn't heard that before which is why I posted the question. I wondered if Verizon had closed the loophole on getting upgrade pricing and switching the phone to another line to keep the unlimited data.
It may have been a Verizon "authorized reseller" which is NOT a corporate Verizon store - places like the mall kiosks or storefronts that look very "Verizon" may be a reseller. You need to check the Store locator to be sure which are, in fact, corporate stores.
And for the record, the "loophole" (which really isn't a loophole at all, it's always been available) that allows you to upgrade one line and use the phone on another (upgrade transfer, buddy upgrade, whatever you want to call it) is still in place; there are no 90-day restrictions. If the store you are dealing with is telling you that you need to keep the phone active on the line for 90-days or face penalties, then it is NOT a Verizon corporate store.

At a loss with phone line

Firstly I am stating for the record that I have a problem with my phone line. My broadband issues are just a by-product of the phone line fault.
This problem has been going on for several years, although, 2 months ago i made some progress.
The problem with my phone line occurs during extreme weather conditions, heavy rain or winds and as a result of it not being a permanent feature of my phone line. Over the past year, it has got a lot worse (broadband constantly dropping, struggling to be heard when on the phone), and after a lot of arguing with BT an engineer came out. Now bare in mind that the BT line tests came back as perfect and not a problem. engineer took one look at the cable coming in to the house and it crumbled in his hand. He also mentioned that he was picking something "odd" up on the line, but couldn't be sure what it was and seeing as the broadband connected that he would leave it.
Since the engineers visit, I have had an OK phone line, just a bit quiet, until 2 weeks ago. When we had all that rain. The crackles came back that evening, causing crackles and white noise down the phone line. It lasted an hour or so, but enough time to turn my 2Mbps bras profile into a 130k profile. 3 days later and we recover (even though some intermittent crackles persist). The very next day and we're downloading at 2.5Mbps, the phone rings and the crackles are back.
The next day I ring up and complain and receive the whole dialogue about changing me £120 if the engineer comes out and can't find a fault. Funnily enough, the crackles (being intermittent) are not crackling at the time the engineer turns up, however, he states "The is more noise on the line than there should be" and "I'm going to pass it over to the underground team and see if they can find where the fault is". At this point I am now feeling hopeful that finally the fault might be found....
Half an hour ago I have heard nothing, I decide to phone up and see if there is any news... No fault found and expect a bill for £120 is the response, from a very nice Indian lady who did seem to struggle with understanding me or at least hearing me. i protested and asked how could the engineer tell me one story and for me to then be told that a line test shows no fault and that I have to pay!
Where it currently stands, is that I have insisted that the problem still exists and I have been told it will be resolved between 24-48hours.
I will of course wait and see what BT come back with tomorrow, but I am at a loss of what more I can do. I work from home and having an equivalent to ISDN when I pay for broadband because the phone line keeps having a fit is getting a bit of a hassle. If the BRAS IP profile did not take 3days to recover after a bad storm, then I could cope, but I'm now been on a 130k connection for over a week now and am looking at having to pay 3120 just because I am trying to do something about it.
If I turned round to my customers and said I'd look at their issue, but if I couldn't see anything I'd be charging them £120, they'd move else where.
Any advice as to how I can take this forward?
Solved!
Go to Solution.

I thought I had better post an update and I am pleased to say that it seems it has a potentially positive outcome.
First of all the lady I spoke to on Friday got back to me yesterday to say that yet again OpenReach had investigated my issue "outside the property" and claimed to have "fixed the problem". While I am sceptical that they actually did anything (surely the broadband should have disconnected, if they fixed anything like replacing a cable, but as I am not a telcom's engineer I have not authority to make judgement), the lady implied that I had a case to dispute any charge if it ended up on my bill.
The second was a response from a forum moderator who says that after reading my posts, my email and my fault reports, they say that it sounds like this is being caused by "a high resistance fault on your line. These can be very had to get to the bottom of unless the engineer is testing the line when condition are bad" and while notes that the fault has been closed (conversation yesterday with lady from BT), they suspect that if the line does have this type of fault, then it is highly unlikely that the fault has actually been fixed and I should contact them back as soon as the noise starts up again. Oh, and they have requested no charges be applied for the visit on Thursday.
So, fingers crossed... It does seem to highlight quite a variance in the quality of customer service that you get from BT. Plus, no matter how frustrated you get, you should persevere, as there are some good people that seem willing to help and will be on your side.

Cancelling phone line help

All new to this, I have recently moved home and have stayed with BT, it restarted on 18th November and i know that it is for another 12 months. I wanted to know if anyones knows what the charges are if i cancelled or can i cancel with no charge.
I am changing provider because i'd like just 1 bill so i would like my phone and broadband with another provider as it was a better value for money.
If anyone can help i would be very grateful, and happy.
Thanks

Not clear what you wish to cancel ?
There will be a cancellation charge for anything calls Broadband and line rental
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

BT Phone Line Order – 9 months of total failure – ...

I've been trying to get a phone line and internet connection from BT installed into a London flat since the 07th of January 2012.
This email/letter does not contain every contact with BT in the last 9 months – as I have not kept records of all the dozens and dozens and dozens of calls, texts, and emails but it is a good enough list to show the general theme of total failure from BT in all aspects of both technical and customer service.
(I have re-written this and removed my 5 or so BT account numbers, the various fault numbers, the dozens of VOL numbers and removed any surnames of people in it in the hope that this will get posted.)
07 Jan 2012
Place first order for phone and internet. BT.com reference: <removed for forum post>.
You can only do Mon to Fri installs. My next day available day off work is 19 Mar 2012 so the line engineer’s appointment is made. 8am to 1pm. I am self-employed and it is not easy to take time off work. In fact it costs me money every time I have to take time off work.
19 Mar 2012
The phone line engineer is late. Arrives after 1pm. He looks at job and says he can't do anything. It needs a new line installed even though there is already a line installed? New line involves a cherry picker and another visit by the line engineer. More time off work. New phone is line installed into flat.
27th Mar 2012
I am informed that the new phone line does not work. Order is cancelled? I get no details on what the problem is and why I can't get a line or what to do next. I have no phone at home so I’ve not tried to use the line; yet BT has already cancelled my Order.
I called ‘BT help; somebody tells me the line is connected to the wrong exchange. I spend lots of time and many calls talking to people in India and I think other parts of the UK. People tell me they are going to call me back and don't. I tried to speak to supervisors in India but nobody returns calls. I’m getting nowhere for weeks and weeks. I give up; it all seems too hard…
7th June, 2012:
Over the internet I place a new order with BT for phone line and internet:
Your order number is: <removed for forum post>. Phone number: <removed for forum post>
6th July:
BT infinity engineer appointment. 8am to 1pm. He is late. After 1pm. He arrives, looks at job and says he can't do anything. He says the phone line does not work.
I inform him the order I placed with BT is for a phone line and internet. He says there is nothing he can do as he does not ‘do’ phone lines. Another day off work. Lost wages, lost time.
No phone & no internet.
Fault is raised:
Date closed: 6 July 2012
Fault/VOL number: VOL012-<removed for forum post>
Open Product affected: Phone fault
Telephone number: <removed for forum post>
Lots of calls to BT. But getting nowhere at all. They tell me there is no fault on the line but will send an engineer that I might have to pay for.
8th July:
Phone line engineer arrives 8am to 1pm. He is on time. He informs me all the existing work is incorrect. They have connected all the equipment to the wrong exchange. It should be the Putney exchange but they have attempted to hook me into the Wandsworth exchange - which won't ever work. Still no phone & no internet. He raises a fault number: LS6 W80 <removed for forum post>
10th July:
9am call from Open Reach engineer. This is not a scheduled appointment. I've had no contact from BT. I am at work. He does not know the problem or the fault number. I give him the fault number and call him back 90 min later. He confirms that I have been connected to the incorrect exchange and cabinet? He can't do anything to fix the problem.
I want somebody to call me with a solution.
I don't want to talk with more people in India who can't help me or even understand the problem. How can this be such a failure?
I use website to email in a letter with the entire listing of existing fault details/number, order numbers etc.
Thank you for your enquiry. We will respond to your enquiry as soon as possible. Please make a note of your enquiry reference number and use it in further correspondence.
Your enquiry reference number: 120710-<removed for forum post>"
One of the issues I am finding is that BT does not link previous faults with new ones, or previous Orders with new ones, or previous Customer Numbers with new ones. Every time I speak to somebody they cannot find any details of the history of these problems so far. BT keep on cancelling my Orders and placing new ones; raising new faults etc. But nothing is linked and when I speak to people for help they can’t see any of the history of the line, faults, address, etc.
19th July, 2012:
I get an email from BT. They have cancelled their own Order again.
Order cancelled. Your order number is: BTCAA6<removed for forum post>
Dear Mr HUNTER, We confirm your broadband order's now cancelled.
23rd July, 2012:
Email from BT as they re-raise a new Order:
Your order number is: VOL012-<removed for forum post>
Check out your account and more about your service
Phone line starts(SL-N)
Phone number: <removed for forum post>
24 Jul 2012 before midnight
Track your order - you'll need order number VOL012-<removed for forum post>.
24 July, 2012:
Email from BT as they re-raise a new Order:
Good news Your order number is: VOL012-<removed for forum post>
Dear Mr. HUNTER, Your phone service is ready for you.
BUT IT IS STILL NOT WORKING..
Sometime around this date BT Priority Help gets involved and lots more phone calls ensue.
27th July, 2012:
After I talk to priority help line and say please don’t waste our time anymore with line engineers that come around and say ‘we can’t do anything’.
BT Priority Help book another engineer visit & we need more time off work again.
The next line engineers visits and he says it is the same problem. He says he can’t do anything. He says it is connected to the wrong exchange. And leaves.
He says his manager will call me. Fault Number: LS6 WPE <removed for forum post>
28th July, 2012:
Call from somebody from BT asking about my street address.
They say the address might not be correct.
29th July, 2012:
Next day call from Franz’s, fault line engineer manager.
He says:
A new order is going in.
Equipment might not be installed in correct place. Correct place should be CAB7 PCB 7 Putney.
Some part of the equipment might still be pointing to Wandsworth.
A new order to the exchange is being place to do it all again.
The address BT has for this flat will not be the problem as it is a new line installed by BT.
I need to wait till Tuesday and see if it works.
A New Order is booked; again.
Monday 30th July, 2012:
I call the priority help line and COMPLAIN again that BT are getting nowhere.
I explain that whatever you have been doing since MARCH 2012 to get this line working HAS NOT WORKED. I repeated what one line engineer told me that it might need to be connected to another exchange. Not WANDSWORTH & NOT PUTNEY but one called PUTNEY/CHISWICK???
I explain to somebody from BT Priority Help Care the days and days and days I have lost trying to get a phone line and internet installed into this flat…
I get a call back 30 min later.
Lady on the phone tells me that all the previous 5 orders have been placed with Wandsworth phone numbers. She has created a new Order, Order number 6, and it is an Order with a PUTNEY EXCHANGE phone number because all the other orders have been for a mix of the wrong exchange and all have used WANDSWORTH EXCHANGE phone numbers – which would stop this working even if the line and equipment was connected to the correct PUTNEY exchange…
1st Aug, 2012:
Text message from BT saying they are having "systems issues trying to correct and update data in the background, and exchange problems".
Monday 6th Aug, 2012:
Voice mail from BT priority care team: Informed "Problems with Engineering and Exchange. They will call back on the 08th of Aug."
14th Aug 201:
Emails arriving saying that your new line is now working.
But it is not.
6pm - ish I am called from BT Sunderland priority help care. Lady does not know the details of the case. She tells me the line should now be working.
I explain there isn’t a dial tone.
She tells me there is an address problem. Probably.
I explain the 8 months of issues I have been having.
She tells me to not get upset. She doesn’t know anything about this case.
She tells me “It can actually take up to 12 months to get a phone connected in London”.
She tells me “that it can be very complex to get a phone connected”.
She tells me there is a long winded email attached to my case. I tell her that the ‘long winded’ email she is reading was written by me in an attempt to show all the problems in the last 8 months IN ONE PLACE – something BT seem incapable of doing.
She tells me I have to wait 10 days until the address team finish their address checking.
I explain to her that the line engineers have told me it is not an address problem.
She tells me there is nothing she can do.
28th Aug
BT priority Care called me. Told me that they are still waiting for results from the Address Team.
29th Aug
BT priority Care called me.
Told me that it is connected to the incorrect exchange now. Wandsworth… The same thing I was told last March.
I got ‘annoyed’ and tried, again, to explain the entire story to the lady on the phone.
She told me she cannot see any records of my orders back to January.
She told me that she didn’t understand what the problem is, and that the records they have shown the line was working in Aug...
I asked her to get her manager to call me.
No manager called me; instead I get a call back from the same lady later in the day. She is trying to help but we are still getting nowhere. BT Priority Care are just trying to do the same things again, that have failed multiple times in the past. They have no solution because they do not know what the problem is?
30th Aug 2012
BT priority Care called me; lady might have been called Sharon? Another lady anyway.
She tells me a new order is going to be placed to get the line connected back to Putney.
I ask to speak to her manager. She says she will call me back.
She calls me back and tells me that her manager Kelly W<removed for forum post> a BT Priority Care Manager Sunderland(maybe?) is going to call me before 6pm. This is the 3rd time I’ve asked to speak to a manager at BT Priority Care. Nobody calls me back.
All I get from BT since March are people trying the same failed thing, again and again.
Now they want to check with the address team. Again.
Now 6 months later after getting it connected to the Putney exchange, they want to put it back to the Wandsworth exchange, where it was originally – and never worked? I question this decision? I ask why this is going to fix the problem if it is the opposite advice to what every line engineer (5 of them) has ever said. I get told that nobody can answer that question.
Friday 31/08/2012
Another set of emails and text tell me I have a new line that is working.
But of course it does not. The phone line is dead. No dial tone.
Phone number is: <removed for forum post>
VOL012-<removed for forum post>
Monday 03/09/2012
All the BT priority care line numbers with the PIN numbers I was given have stopped working.
I can’t make a call to get through to the BT Priority Care Team anymore.
So I phone the normal BT help number…
An automated system tells my phone number is on exchange that is having a high level of faults for the last 2 hours and then it automatically disconnects my help call.
I phone back again and I have to NOT give my phone number for about 4 levels of automated systems to get to speak to a person. This time get through to a person. In India.
I ask for help trying to get put through to the Priority Help Care Centre in the UK. I am informed by somebody in India that all BT Priority Help Centres in the UK have been closed for good – since last Friday. I have to explain, again, the now nine months of trying to get a line connected – to the Indian help desk. I told to wait while she speaks to her supervisor.
I get put through to a different BT Priority Help Centre in the UK. Not Sunderland.
I speak to a man. He says he will email the Sunderland Help Centre and Kelly W<removed for forum post> and get somebody to phone me.
I ask him for advice on what I should do to try to get a phone line connected – after 9 months of trying. He says he will try and escalate it but he does not want to step on other peoples toes?
I ask him to CC in the CEO of BT to the email he is going to send to Kelly W<removed for forum post>. He thinks I am joking….
It is Wednesday night of the 04th of September 2012
Still no call back from Kelly or anybody from the Help care team. This is the 4th time I’ve requested a call back.
And now my PIN numbers for the priority call number have been disabled so I can’t call them.
Of course; why would you expect anything less?
LETTERS OF LATE PAYMENT:
In the last 6 months I’ve got multiple letters from BT telling me I am late in paying for my line service. I get ‘account overdue’ letters even though I prepaid the 12 months line service in advance for a line that has never worked.
SADLY:
There are phone lines in the flats below me, either side of me, and all down this entire street.
There are phone lines all over London. There are phone lines all over the UK.
But sadly not one that works in my flat. I’ve been without a phone or an internet connection since I moved in. 9 months ago.
MARS:
The Americans have flown a Mars Rover, which weighs a ton, from the Earth to Mars, landed it, and driven it around a bit – all on another planet - in the same time BT has failed to install a working phone line into a flat in central London? I wish it was this funny..
GIVEN UP:
So now I give up. My endless frustration at BT’s total lack of anything even close to coordinated fault tracking or anything like co-ordinated customer care service isn’t worth the time or stress any longer. 9 months of stress, lost wages while I’ve waited at home for engineers, and countless hours and hours of my time wasted on hold or speaking to people that can’t help.
YOU SUCK:
BT you are the total pits.
I don’t think you could suck more.
Some of my account numbers have been GB 1084 <removed for forum post>, GB 1099 <removed for forum post>, GB 1038 <removed for forum post>, GB 1105 <removed for forum post>
Dozens of other reference numbers: <removed for forum post>

Further onwards (actually downwards or backwards):
I did respond (last week) to the request to contact the forum moderators directly and was told that that they could not help because this is now being referred to Ombudsman.
Thanks for the offer of help anyway.
Two days ago I did receive another letter from BT. Dated after I was told that I would never get another letter from BT asking for payment for something that was never done. "You will never get another bill". I get another bill.
So more, painful, calls to BT in India. Have to explain the entire 9 month situation again. More wasted timed.
Asked to wait while supervisor is contacted.
Told she can't help but I should call this number: 0800 169 4109.
Which I did. But of course that number requires a number and a pin. And they don't give you a pin number. So they have effectively just cut me off.
So I have to start the entire 'call for help about this bill' processes again.
(Don't forget I've been talking to BT now since January 2012. 9 months, coming up to 10 months and I still can't get a working phone line and I still can't stop getting bills for something that has never worked).
Additioanlly on top of getting sent another late payment letter I’ve see no letter regarding the ‘Deadlock’ process between BT and I – as ‘promised’ by BT. I was told, verbally, the letter would go out last Monday. It is still not here. I want to know if the process has began. So I try to get help with that on BT Help Chat.
My goal in the chat below was to:
1. Get help with the Ombudsman process. I wanted to know why I had not received a letter from BT as I was told I was going to on the date I was expecting.
2. Get a phone number to speak to somebody about the Ombudsman process that BT had started.
3. Find out why I am still getting late payment changes for a line that has never worked - in the 9 months since the initial line order was created.
I was not given a number to call for help. Claire, the Help Chat lady, would not give me the number.
I was told I was going to be 'called back,' which I was not happy with as I know from 9 months of past experiences with BT that I will not be called back.
Sadly I was getting very frustrated by the end of the ‘Help Chat’. 9.5 months of tryign to get a phone line working in Central London has left me a little stressed...
Please note that today is the day after the chat transcript below. While Claire was trying to be helpful:
I was not called back. I received no help regarding getting details on what stage the Ombudsman process is at and what I have to do next.
9.5 months now. No phone line. No solution. Lots and lost of endless frustration.
Days and days and days of stress and my own time and hence money wasted.

IPad Charger for iPhone?

I know I can't use my iPhone charger for my iPad, but if I use my iPad charger for my iPhone, willy phone charge faster?

I am probably wrong, I know we can mix/change current (mah.) to charge a device faster or slower, i.e. 700 mah would charge slower than 1000 mah keeping the same voltage, but I wouldn't charge an Iphone which works with 5W thinking it would charge faster using a 10W charger. I never tried before but normally doubleing the voltage would fry the power regulator in any device.

Re: Our phone line is down

My phone line is not working either although my compute is and so is my hub. However the only help you can get, if you can call it help from this ghastly company, is the stuff delivered by rote from the poor drones in Outer Mongolia or somewhere equally ludicrous who have no power and no authority to do anything for you. Your phone line will be repaired when BT feels like it and not for your convenience. Mine has been out since yesterday and might - if BT feels like it - on Friday 17th. 6 Days and a mealy-mouthed apology on the website if it is over their usual 3 days. Customer Service. What a misnomer that is. BT should be sued under the Trade Descriptions Act for even pretending they give a service. What it will boil down to in the end is a man with a spanner and a screwdriver at a junction box if this overblown organisation could get its act together. Fat chance of that. Good luck, but don't count on getting your "service" restored soon.

have you tried your phone in the test socket and another phone is worth trying
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Why am I being charged for a phone I owned outright?

My fully paid for phone was stolen. I was advised that the Edge program was my best option for replacement & I choose to go with that option. But why am I charged $300.00 for my old phone in addition to the monthly charge for the new phone on the new program. Where did that amount even come from? as my 1st question said it was fully paid for. In reading the contract I don't see where you have to turn in the phone at the start, only if you "edge up" & I didn't do that.
Message edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

You can't buy out a 2 year contract without losing your number. Dumb, but true for other carriers also.
You can buy out an Edge installment agreement.
Your cheapest option was to purchase a replacement phone at full retail price. Which for a Droid Turbo is $549
In 2 or 3 months when your old 2 year contract expires, call and ask for the out of contract discount. Depending on your data plan you will get $15 or $25 monthly line credit for being out of contract. That will offset your Edge payment, netting either a payment of $7, or a credit of $3 (based on the Edge payment of $22)

I was wondering, would be able to use my eligible upgrade on 1 phone line to buy a phone for another line?

Hey, I was wondering if I would be able to use my eligible upgrade on one phone line to buy a phone for another line?.
Also, I saw a commercial on TV about getting a plan with 10 gb of data for like 130 a month, that does include the cost of both phones instead of 130 + 40 + 40 for each smartphone on the line?...

SumWiiTodd wrote:
Also, I saw a commercial on TV about getting a plan with 10 gb of data for like 130 a month, that does include the cost of both phones instead of 130 + 40 + 40 for each smartphone on the line?...
The $130 price is actually $110 and is for 2 situations, none of which involve subsidized contract upgrade.
1) Edge payment plan. Cost of service is $110, but then the monthly phone payment added to that, usually around $25/phone
2) phones out of contract, then it is $110 with no extra charges.
The the costs break down is $80 for data, and $15/line

Charge for smartphone on dumb phone line?

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