Charges for BT Home Hub Phone - I am totally confu...

We have Option 3 Broadband package.
We thought we were getting free calls............
We use our hub phone (which operates from the addtional phone number) and have now discovered we are being changed for calls during the day?? The call chanrges are also really high. The minimum charge being 26p - even when a call is not answered.
I don't understand. If we only get the free calls from the landline - what is the point of the hub phone????
When we moved to this package it was to get rid of an additional phone line we had - we were told this would be the best option and we would get free calls.
What am I missing here????? Getting no joy phoning BT - HELP>>>>>>>>>>>>>>

ok, im no expert but i will try to help.
With hub calls there are a number of packages to choose from. Evening and weekends i believe come free with broadband option 3. Free daytime calls are an additional cost of £6ish pm.
If you havent taken out the free daytime hub calls, you will be getting charged an extortionate amount per call.
I have had a similar issue in that i requested the free daytime calls package, and BT even acknowlege this as they listened back to the phone call. However they inform me that i was told to ring back the next day to confirm the order, which they state i didnt do. Im convinced i did.
The upshot is that i have been charged £900 for daytime calls, that would have cost me £30 if they had put my order through when i asked :-(.
Now, because i didnt inform them within one biling period (i didnt check my online bill or bank statement for some months) they have refused to reimburse me, even though i requested the free daytime calls.
The best thing you can do is ask the India call centre to put you through to the complaints section in the UK. If they say they cant do that, ask for the terminations department!! Once you get through to the complaints dept...
a) raise a complaint
b) when they turn you down, speak to a complaints manager
c) when they turn you down, ask for it to be escalated further
that is the point i am at now.
As a BT Customer of over 20 years, i am very disappointed at the complete lack of customer service/understanding. Im going to leave BT as a result of this, i cant face one more minute on the phone to India!
Good luck, you will most definetely need it!
Steven
PS - If any mods are reading this and want to contct me before i email Ian Livingston, please do so

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Using your old BT home hub phones with the home hu...

If you want to use your old BT Home Hub phones with the new Home Hub 3. Here is a diagram showing how to do it.
Using your BT Hub Phones with your Home Hub 3
It may help people to utilise their old phones.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Solved!
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
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My home hub phone

hi all
my black home hub phone has totally packed in and my question is this?
can i use another phone along with the hub and do i have to go into the settings of the hub to make the new phone work? also how do i get into the hub settings?
thanks
rab

You can register most DECT portable phones against the home hub bas station, if that is what you are trying to do.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub phone problem

I have this problem before, Basically when I try using the home hub phone to call somebody, it will just ring once and then I will only hear a continuous "beep" and the top right-hand corner of the phone screen says "Hi" in blue letters.

Hi SM
I can have this looked into for you, drop me an email to the address in my profile.
Please remember to include your BT account number and a link to this thread.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Home Hub Phones & blocking calls from a particular...

I have a BT Home Hub 1.5 and the Hub Phone. Is it possible to block, or blacklist one phone number, so as it cannot call my hub phone?
I tried saving it in the phone book & allocating a ring tone of "None" but it still rings. I have also looked under Advanced in the web interface for the home hub, but cannot see anything there either.

Hi KeithAFrench,
If you take a look at the link Choose to Refuse, you will find some information on calling feature and this could help you to block calls from that number. Let me know if you still have any question regarding this service.
Cheers
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Home Hub Phone

Didn't know whether to put this in here, or ordinary BT Phone area, so please forgive me if its in the wrong one
My Home Hub Phone has stopped working, doesn't ring when dialled, i cannot dial out from it, it appears in the manager as connected/registered.
Have tried the following things....
switching phone on and off
deleting and re-registering phone
restarting whole Home Hub
all done, and phone re-registered on system afterwards, but nothing.
Even when i dial a number on it, then go to hit the green button to send the number, it wont even attempt to dial.
Solved!
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yes - its not easy to get the cover off a 2.1 phone is it??? - Anybody got any tips ??
Garfield - I have just noticed there is a reset facility on the menu/settings /option 9.
There is a handset settings reset or full reset. Might be worth trying the full reset if you cant get the cover off
banz

Bt home hub phone.

Since last night my home hub phone keeps coming up number unavailable whenever I try dialing,It started whilst I was in the middle of a call and just cut off.I've tried everything and nothing seems to work.
It will dial out if I press 5 and then type in a number (uses the landline I think) but it doean't work if I use it to answer a call.
Help !!!!!!
Ignore - The only thing I didn't do is restart the Hub,Schoolgirl error & everything is ok now.

Hey there.
Hopefully someone might be able to help, but I have been having the exact same problem. I can get the Airport Express to set up (if it is connected to my wireless BT Home Hub via ethernet cable) Airtunes fine, but when I try to get it to then join an existing BT Home Hub wireless network, I enter the wireless key (with and without the '$'sign) and the AE says that settings have been successfully changed and AE is restarting.
The problem then occurs that the Airport Utility times out and says that it is unable to find any Airport Base stations. A soft reset of the AE and it is picked up, only the changes have not taken effect! Must have done this 20 times now.
It will however work over a wireless connection if I make the Mac join the AE network, but as we all know, this disables internet on the Mac.
Any ideas?

BT Home hub phone v2.1a item code 044662 - how to ...

Hi
I have a BT Home hub phone v2.1a item code 044662. The default PIN of 0000 is not valid. How can I reset do a factory reset please?
I had changed the pin on my other v2.1 phone from 0000 ok, but this phone wasn't registered to the hub at the time (I have of course tried the new pin on the other phone, but doesn't work).
Regards
Mark

If you key the wrong PIN three times in a row, your phone will be barred as a security measure. If this happens, call us and we'll ask you some security questions before giving you an unblocking code. Contact Customer Services on 0800 0322 111 free from a landline or dial 150 free from your BT ToGo.
If its not a legal phone ie off ebay the forget it
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Problems with BT Home Hub Phone 2.1 help!

I've been having problems with my Hub phone 2.1 handset for weeks now. A catalougue of woes: 1. It doesn't ring properly with incoming calls- It starts to ring but then there's a horrible highpitched feedback noise and then the handset resets itself. Impossible for people to reach me. I have to call everyone back. 2. It doesn't charge properly. It makes the "bleep" noise when placed on the cradle but stops charging after a few moments. Sometimes it makes the bleep at random times. Often the phone has been on the charging cradle all night but will cut out during a 5 minute call because the battery is flat as a pancake! Which leads to... 3. The phone will cut out at random times during a call (even if the battery is showing full). There's the horrible feedback noise and the phone resets itself again. This happens whenever I use speaker phone too. The Hub and handset are less than two years old and broadband and all the rest of it seem absolutley fine. It's just the handset. Any advice please? Thanks! )

Change the rechargeable batteries, sometimes they don`t last very long, their capacity reduces and there is not enough power to operate the handset properly.
Try to find ones with a higher capacity, as they do seem to work much better. I have four hub phones, and the original batteries lasted about a year. The replacements I fitted are fine.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Why was I charged for Engineer Home Improvement Se...

My latest phone bill includes £129.99 for "Engineer Home Improvement Service charge".
This is puzzling. At the end of last year my broadband service was a disaster. Constantly dropping and all over the place.
Thanks to the excellent support I received elsewhere in this forum, an "engineer" called and fixed it.
The problem was not on my premises, but in an external cable that BT had installed many years ago. The engineer disconnected that connection at the BT junction box entering my house and the line suddenly improved.
I was told that external lines issues were down to BT.
The engineer replaced the somewhat corroded junction box and the first phone socket into the house. I asked for neither of these changes. It was the engineer's idea. At no time did he suggest that there would be a charge for this work. Had he done so, I might well have declined the offer, certainly at that price.
Is there an explanation for this charge? How do I query it?

Hi michaelkenward,
We can investigate the charge for you and review the engineers report to find out why they have raised this as a chargeable visit. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How to get the latest firmware for BT Home Hub-3 &...

I have had this new BT Home Hub3 activated last night.
To get connected wireless to my Mac Book Air and iPod Touch, I had to refresh the Wireless Channel in my BT Home Hub settings. The Hub has selected the Channel 11 automatically that works well for my home wireless connection.
This morning, my Home Hub has reverted back to Channel 6 and my wireless would not work. I had to go back to the settings in the Home Hub-3 to "Refresh" to select the best Channel and it has chosen Channel 11 again and all works well.
My question is how could I get the Home Hub-3 to remember the selected channel without me in the morning to refresh the setting on a daily basis?[I have tried by selecting the "Apply" and a green circle with a tick to denote that the change had taken place]
Home Hub-3 current firmware Version 4.7.5.1.83.8.45 [Type A] and I noticed a new one available and How could I update mine to the latest?
Regards
Solved!
Go to Solution.

if you select advance settings and go back to the wireless page, you will be able to see channel selection, likely to be on Automatic (smart wireless); here you can manually select channel 11 and it will stay there.
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

BT Home Hub Phone PIN Forgotten

Hi,
I have a hub phone I bought for my Black Hub on ebay and I'm trying to register it but with no success.
I've activated Broadband Talk with BT so that side of things are all up and running with the blue light lit on the hub itself.
I'm trying to perform a full reset of the phone but it asks for a PIN - which I obviously don't have. I've used the default 0000 but it just says Not Available everytime.
Any idea whether that means a wrong PIN or is there maybe something wrong with the phone.
I'm assuming if I was able to reset the phone I could then successfully register it to my Hub.

Hi ashthekid and welcome
ebay purchased phones may be faulty, plus the default pin is 0000.
Try taking the batteries out for at least 10 mins, then re-insert them.
Does it now work?
-+-No longer a forum member-+-

What is the default MTU setting for bt home hub 4?

Hi everyone, I am setting up a non-bt modem/router, and I am being asked for a MTU value. Please can you tell me what the default mtu was for the bt home hub 4 (my old router)? Since I'm on the same line that's the value I need. If it helps, I think I'm on adsl 1 since my predicted line speed is about 1.5 Mbps. Thanks!
Solved!
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MTU IS 1500 by default
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Charge for smartphone on dumb phone line?

I have a friend with a dumb phone who just has minutes and text with Verizon. I gave her my old Droid Razr with the thought that she could still use apps when she's on wifi at home. But when she went to the Verizon dealer they told her that she would have to pay $10/mo to have the phone on her line (instead of her dumb phone) even without data.
That seems crazy to me as she doesn't want data, isn't signing up for, or getting data. As far as I can tell, she'd be getting nothing for this added fee. Does Verizon really charge $120/year just because a phone can work like an iPod Touch and access the Internet via home wifi? Or did someone tell her wrong and she just needs to go back?
Thanks.

Ann154 wrote:
If they are activating the DROID Razr on their line, their voice and text plan wouldn't change. They would have to add the individual tiered data plan (2 GB for $30) to their line.
If they went to a premium retailer for Verizon Wireless, the store might have been trying to change the plan to the Share Everything Plan which might be more expensive than their current plan even with the data plan added.
But do you have to add data to the line? Can't you keep the exact same plan of minutes and text with no data? She's being told it's $120/yr ($10/month) but she's not adding data. It's just because there's a smartphone on the line - which sounds crazy to me.
Obviously if you didn't add data you wouldn't be able to access the Internet without wifi, but when on wifi you could, which requires nothing from Verizon. That is what she wants to do.

Contract up for renewal - Home Hub 3?

As the title says, my Option 3 BB contract has expired so I thought I would see what I could get as an incentive to re-sign.
I spoke to BT, got an offer of £7.50 per month reduction off the price which was good, I then asked about throwing in a HH3 as part of the deal, she said she couldn't authorise a replacement and that I should talk to Technical Help.
Rang Technical help and was told they only authorise replacements if the current Hub is faulty and that I need to speak to sales.
So, before I steel myself to call back can I ask if anyone has been given a HH3 as part of the deal for signing a new 12 month contract?
Thanks

rubble2 wrote:
As the title says, my Option 3 BB contract has expired so I thought I would see what I could get as an incentive to re-sign.
I spoke to BT, got an offer of £7.50 per month reduction off the price which was good, I then asked about throwing in a HH3 as part of the deal, she said she couldn't authorise a replacement and that I should talk to Technical Help.
Rang Technical help and was told they only authorise replacements if the current Hub is faulty and that I need to speak to sales.
So, before I steel myself to call back can I ask if anyone has been given a HH3 as part of the deal for signing a new 12 month contract?
Thanks
Its your contract.
Its finished.
You decide what you want, just be reasonable with your demands.
If you don`t get what you want. Tell them you are leaving, and mean it
The ocean is full of little fish
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Charges for BT Home Hub Phone - I am totally confu...

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