Charged for engineers visit

In November the line was virtually unusable and the bb kept dropping. Went through the usual procedures,and an engineers visit was arranged. On the day of the visit,the engineer climbed up a pole at the bottom of the garden and an hour later we had a decent phone line again. The engineer never came on or in my property. We have now been charged £129.99 for this despite being told by BT that if the engineer doesn't come inside the house 'you can't be charged'. Clearly the problem was with BT's equipment and not our socket/phone etc. The wife has just phoned BT to complain and is being fobbed off with a load of old waffle. To make matters worse,the phone is now all crackly again and the bb keeps dropping,and we have an engineer booked for Monday. I shall have to cancel this and put up with all these problems as I am not prepared to be ripped off again. Can someone verify that if an engineer doesn't come into/onto your property,that you cannot be charged for it. Thanks.

Although this is quite an old thread, I feel I have to post regarding this. I have had a new install recently, and the infinty 76Mb is giving me 20Mb or there abouts anytime I test it. After a flurry of retests by CS these said they will send out an engineer. In the confirmation text its states:
"Remember it's £129.99 if the problem's with your set up or equipment or if we improve your home wiring or setup to resolve the problem"...
What a complete cheek!! If thats the case, how about: If the engineer finds the fault is down to BT, then the customer charges BT £150.00 for having to taking a day off of work in order that BT fix thier OWN issue. AND they get full reimbursement for the service they are paying for but are not GETTING.
Fair enough if theyre wasting thier time on someone who hasnt updated drivers, sure take a fee - as business is business. But dont come out with that **bleep** unless it works both ways. If the customers takes up your time, charge a fee, but why are you not compensating the customer for a loss of wage when the fault is with BT? Double standard aka GREED.
Sick of rip of companies.

Similar Messages

  • MODS....Help please - I'm being charged for a visi...

    Could one of the mods help me please....
    In July I reported an intermittent noisy line which was causing problems with my broadband disconnecting.
    (discussed this thread: http://community.bt.com/t5/BB-in-Home/Gremlins/m-p/55529#M34771)
    An engineer called and couldn't find the fault.
    I persevered with the fault until October when the noise became almost continuous. Another engineer called and this time, fortunately, the noise was occurring during his visit. He diagnosed a problem in the junction box at the end of the road, put me on a different pair and the problem went away - no more noise, no more broadband disconnections and a reliable connection.
    Now, on my latest bill, I have been charged £127.00 for the first engineer's visit, the one in July.
    I spoke to BT accounts and they insist that because I reported the first fault as 'a noisy line' and the second fault as 'a broadband fault' the two are not related, and I have to pay for the first visit as 'no fault was found'.
    I tried to explain that the fault all along has been the noisy line and it was only when this was fixed that the broadband problem was resolved but they are adamant.
    Please, could one of the mods respond..... I can't afford this extra charge.
    Solved!
    Go to Solution.

    Hi selectortone,
    I'll be happy to have a look into this and see what the story is.
    Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
    Just send to the email address in my profile and mark FAO Craig please.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Told I would not be charged for Installation, char...

    Hi,
    A month or so ago I moved house and decided to taker my BT account with me.
    When I organised the move with BT I was informed the installation charge would be around £130 because the house did not contain a line, at first I reluctantly agreed to this. I then spoke to my landlord who informed me the previous tenant had broadband so there was a line already installed.
    I phoned BT customer care again and the lady on the phone refunded my account. She then told me I needed to organise an engineer visit. At this point I repeatedly asked her if I would be charged for this visit. She responded "No" several times.
    The engineers visited me on the appointed day. They plugged a device into the line and popped to the exchange. Within 5 minutes they were back and told me the process was complete and my broadband was turned on. The whole visit lasted about 15 minutes including the time to go to the exchange and back.
    On my next BT Bill I was upset to see that I had been charged for the installation despite the customer care lady telling me there would be no charge what so ever. At this point I phoned BT again and recieved the worst customer care I have ever recieved from any comapny.
    I explained all of the above information to the employee. He listened to my previous call to the call centre and told me "The mistake was the previous employees human error and I would still be charged". After around 40 minutes on the phone trying to explain that it is not MY fault that BT made a mistake and essentially lied to me I made no progress. Just to top it off the call centre employee hung up on me!
    I have been a customer for over 2 years and have actively reccomended BT to people I know but I have to say I am thoroughly disappointed by this incident.
    At the point where I was told there would be no charge I could have easily cancelled my order and got a similar price from a competing company or even got my partner to set up a new account for our new house and take advantage of one of the deals BT posted through my door.
    I would really like this issue resolved otherwise I will be cancelling my BT contract as soon as I am able to.
    I look forward to hearing from a member of the customer care team.
    Thanks,
    Grant

    If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
    They can be contacted using this link BT Care Team
    They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Charged for engineer callout - Master socket

    About a month or so ago I was having a problem with the phone line where the broadband was working fine but the phone line kept making a crackly noise...which got louder and more frequent until eventually after a few days you just couldn't hear anything on the phone so it became impossible to take a phone call.
    We tried disconnecting everything else from the master socket and couldn't figure out what the problem was so gave customer support a call who ran through every check they could and couldn't find anything wrong. Customer service suggested there may be something wrong with the equipment within the premises and that if there was an engineer sent out and they found the problem to be with our equipment then we would be liable for it and be charged for the callout. I was happy to have an engineer visit because i was sure that it wasn't anything that we had plugged in.
    So the engineer turns up and straight away determines that the master socket is at fault so I asked him if we would be charged for it and he assured me we wouldn't...after all its not our equipment.
    I've just now gone to check my account and I'm absolutely shocked to stumble upon a £129.99 charge for an engineer and i simply dont understand why I can be charged for equipment that BT/Openreach has installed..its not my equipment...how can it be may fault...we havent damaged it and we have no damp etc!!!!
    Does anyone have any advice on how to deal with this....has this happened to anyone else?
    Thanks!
    Athique

    Hi Athiqueahmed,
    Thanks for the post and welcome to the forum.  I appreciate this charge was certainly a nasty shock.  I would be happy to look into why you have been charged for this visit.  I will be able to view the engineers report and we can take it from there.
    Can you please drop me an email?  Click on my username (SeanD) and you will find my contact link under the 'About me' section of my profile.  Once I have your details I can find out what is going on.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • HT201359 I think I'm being a bit thick here, but why is my visa charged for apps in games if I have money left on an iTunes gift card?

    I want to know pease, why my visa is being charged for in game purchases,even though I have plenty of money left on an iTunes / apps gift card?

    For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices. 
    That all works.
    It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now.  They are all synced, and all was working just fine.
    I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
    Thanks for listening,
    Melissa

  • Charged for unnecessar​y technician visit!!

    My wife and i recently called to tell verizon we needed an HD box for our basement television -- the existing bos was SD only.
    We were told that an HD box AND INSTALLATION were necessary -- seemed ridiculous, because all that was needed was the new box and to plug it in. but when we were told it was necessary, we had no choice but agree.
    Sure enough, technician shows up -- all that is needed is to take old box and plug in new box! We were charged $99 for that.
    It makes NO SENSE to me that we were charged for an unnecessary service -- the onus is on verizon customer support to recognize when a service is unnecessary.
    i contacted customer support and was told, "the charge is valid" -- and even told that i should have told the technician the service was unnecessary, even though verizon had told us we had to have a tech visit!
    we are in effect paying $99 for verizon customer service's mistake -- this is a RIPOFF!

    Hi KWDJBD,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • Charge for engineer's visit

    My phone and internet were off altogether in February. I have been charged for the engineer visit.  I live in a flat and the problem was caused by builders working one of the other flats in my building.  Why is this my repsonsibility? 

    Here is the explanation.
    http://bt.custhelp.com/app/answers/detail/a_id/12439/c/
    Normally Openreach would raise a charge against the builders, as it was 3rd party damage.
    I have asked a moderator to provide assistance, they will post an invite on this thread.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
    Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
    For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
    They will respond either by phone or e-mail within 5-6 working days.
    Please use the tracked e-mail, to reply, not via the forum. Thanks
    This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
    When you submit the form, you will receive an enquiry number, so please keep a note of it
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • HT2736 A charge on my visa was put on Dec 10, 2013 for 15.81 please advise or authorized

    Please explain the charge on my visa posted December 10 for $15.81

    We are fellow users here on these forums, we won't know what it was for. Have you checked the purchase history on your account via the Store > View Account menu option on your computer's iTunes ?
    Viewing purchase history : http://support.apple.com/kb/HT2727

  • Can i use new ipad charger for ipad 2 and vise versa

    I have ipad 2 and i bought new ipad for my dad. Both ipads charge quickly with ipad2 charger as compare to new ipad charger.
    So, my question is.. Is it okay to use new ipad charger for ipad 2 and vise versa...???

    The iPad 1, iPad 2 and new iPad all use the same 10W charger.
    The quickest way (and really the only way) to charge your iPad is with the included 10W USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
    Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
    At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
    Also, if you have a 3rd generation iPad, look at
    Apple: iPad Battery Nothing to Get Charged Up About
    http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
    Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
    http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
    New iPad Takes Much Longer to Charge Than iPad 2
    http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
     Cheers, Tom

  • Elderly Mother Being Charged For Work That Wasn't ...

    I wonder if someone can point me in the right direction please to get this resolved, I'm at the end of my rope here.
    A couple of months back my 82 year old mother moved in to a retirement flat.  The flat had a variety of old unnecessary BT kit (trailing sockets, loudspeakers, unidentified junction boxes) and multiple runs of phone cables around doorframes, along skirting boards etc that had obviously accumulated over a period of time.  My mother only needs one socket and wanted to lose the rest as it's unsightly and in one case a bit of a trip hazard.  I phoned BT on her behalf (she's elderly and doesn't like all the button pushing) and I spoke to a lady, asking if we could have an engineer visit to remove all the unneeded gubbins - I described in detail what had to be removed.  The lady said that was fine and she would book the job for us and it would cost £130, the date for the visit was set as 30 November both of which I agreed to.  Neither myself nor my mother received any written confirmation of the work which I thought was a bit odd but didn't worry about at the time.
    The engineer (actually two of them) turned up as arranged on 30 November and my mother showed them the cables, boxes, sockets etc that she wanted rermoved.  The lead engineeer said they couldn't do this type of job because it would risk damaging the decor and then my mother would sue BT and so they couldn't do it.  My mother pointed out that the cables hadn't been painted over and embedded in the skirtings, that they were just pinned with cable clips onto the top of the skirtings and doorframes and she understood that there would be an odd small hole where the clips had been and that was OK.  But the engineer still declined to do the work.  My mother then asked him that as he hadn't done the work, was she going to be charged the £130.  He said no, of course not, that this happens all the time and that he just puts it through asd a 'No Charge' job.  They were in the flat for less than 15 minutes.
    My mother was not especially happy that she'd wasted several weeks waiting to have the job done only for it not to be done but at least she could afford to pay someone else like a handyman to do what BT wouldn't.  Then her bill arrived yesterday and she has been charged £130 for the non-work.
    She tried phoning the call centre herself twice this morning but was fobbed off.  Once she was told the £130 is a call-out charge and as the engineer attended she had to pay the bill even though no work was done.  The second time she was promised a call-back which never happened.  She's getting a little hard of hearing and finds accents on not very good phone lines difficult and she was getting a bit distressed at having to deal with this so she asked me to take over.  I have spent the rest of the day on the phone to the call centre getting increasingly angry at the way we're being treated.  I have explained the situation to 6 different people.  I was promised 2 call-backs which never happened.  They promise faithfully to investigate, fix it and the minute you're off the line they forget about it.  They kept trying to transfer me to a department which I think they called TRC(?) - I did speak to a very helpful chap in the UK in this department early on who explained that the department only deals with faults resulting from orders not with billing problems with orders and that he'd have to pass me back to the call centre.  I keep explaining this to the agents but they still want to keep passing me over.  Finally tonight after speaking to a total of 9 different people, I told them I wasn't getting off the line until they fixed it and they hung up on me and the call centre is now closed.  I now have steam coming out of my ears.
    All I want is to have the £130 charge on my mother's bill removed.  No work was done.  When I placed the order, I was not informed that it was a call-out charge.  I described very precisely the work that was to be done and the lady said it would cost £130.  She didin't inform me that BT won't remove unneeded equipment in domestic premises for fear of damaging decor - why did she even take the order in the first place if this is BT policy?  Neither my mother nor myself received any paperwork for the order that might have contained information on call-out charges or what engineers will and won't do.  My mother was given no documentation at the end of the visit and signed nothing.
    So I want to talk to someone preferably in the UK to get this charge removed.  I feel that a vulnerable elderly lady is being taken advantage of, that somewhere along the line someone has been incompetent/dishonest and that the call centre is a complete joke.  I'm not going to waste any more time with them, I need to be able to talk to someone who will take responsibility and actually do something.  Does anyone know how I can contact such a person, preferably by phone.  My mother pays her bills by DD and is going to lose this money out of her account quite soon and she really can't afford it.
    Anyone?   If you got this far, thank you for reading!

    ceres wrote:
    I wonder if someone can point me in the right direction please to get this resolved, I'm at the end of my rope here.
    A couple of months back my 82 year old mother moved in to a retirement flat.  The flat had a variety of old unnecessary BT kit (trailing sockets, loudspeakers, unidentified junction boxes) and multiple runs of phone cables around doorframes, along skirting boards etc that had obviously accumulated over a period of time.  My mother only needs one socket and wanted to lose the rest as it's unsightly and in one case a bit of a trip hazard.  I phoned BT on her behalf (she's elderly and doesn't like all the button pushing) and I spoke to a lady, asking if we could have an engineer visit to remove all the unneeded gubbins - I described in detail what had to be removed.  The lady said that was fine and she would book the job for us and it would cost £130, the date for the visit was set as 30 November both of which I agreed to.  Neither myself nor my mother received any written confirmation of the work which I thought was a bit odd but didn't worry about at the time.
    The engineer (actually two of them) turned up as arranged on 30 November and my mother showed them the cables, boxes, sockets etc that she wanted rermoved.  The lead engineeer said they couldn't do this type of job because it would risk damaging the decor and then my mother would sue BT and so they couldn't do it.  My mother pointed out that the cables hadn't been painted over and embedded in the skirtings, that they were just pinned with cable clips onto the top of the skirtings and doorframes and she understood that there would be an odd small hole where the clips had been and that was OK.  But the engineer still declined to do the work.  My mother then asked him that as he hadn't done the work, was she going to be charged the £130.  He said no, of course not, that this happens all the time and that he just puts it through asd a 'No Charge' job.  They were in the flat for less than 15 minutes.
    My mother was not especially happy that she'd wasted several weeks waiting to have the job done only for it not to be done but at least she could afford to pay someone else like a handyman to do what BT wouldn't.  Then her bill arrived yesterday and she has been charged £130 for the non-work.
    She tried phoning the call centre herself twice this morning but was fobbed off.  Once she was told the £130 is a call-out charge and as the engineer attended she had to pay the bill even though no work was done.  The second time she was promised a call-back which never happened.  She's getting a little hard of hearing and finds accents on not very good phone lines difficult and she was getting a bit distressed at having to deal with this so she asked me to take over.  I have spent the rest of the day on the phone to the call centre getting increasingly angry at the way we're being treated.  I have explained the situation to 6 different people.  I was promised 2 call-backs which never happened.  They promise faithfully to investigate, fix it and the minute you're off the line they forget about it.  They kept trying to transfer me to a department which I think they called TRC(?) - I did speak to a very helpful chap in the UK in this department early on who explained that the department only deals with faults resulting from orders not with billing problems with orders and that he'd have to pass me back to the call centre.  I keep explaining this to the agents but they still want to keep passing me over.  Finally tonight after speaking to a total of 9 different people, I told them I wasn't getting off the line until they fixed it and they hung up on me and the call centre is now closed.  I now have steam coming out of my ears.
    All I want is to have the £130 charge on my mother's bill removed.  No work was done.  When I placed the order, I was not informed that it was a call-out charge.  I described very precisely the work that was to be done and the lady said it would cost £130.  She didin't inform me that BT won't remove unneeded equipment in domestic premises for fear of damaging decor - why did she even take the order in the first place if this is BT policy?  Neither my mother nor myself received any paperwork for the order that might have contained information on call-out charges or what engineers will and won't do.  My mother was given no documentation at the end of the visit and signed nothing.
    So I want to talk to someone preferably in the UK to get this charge removed.  I feel that a vulnerable elderly lady is being taken advantage of, that somewhere along the line someone has been incompetent/dishonest and that the call centre is a complete joke.  I'm not going to waste any more time with them, I need to be able to talk to someone who will take responsibility and actually do something.  Does anyone know how I can contact such a person, preferably by phone.  My mother pays her bills by DD and is going to lose this money out of her account quite soon and she really can't afford it.
    Anyone?   If you got this far, thank you for reading!
    Hi ceres,
    Welcome to the forums.
    I am suprised that the Engineers did not quote the HEALTH and SAFETY rules.
    If you fill in this form: http://bt.custhelp.com/app/contact_email/c/4951 with a link back to your post for ref, the mods will get back to you. It can take up to 3 days and they will contact you direct via email or phone.
    toekneem
    http://www.no2nuisancecalls.net
    (EASBF)

  • Unfair engineer charge - charged for engineer atte...

    Hello,
    Wondering if anyone knows how I can get an unfair engineer charge properly looked into - I've had a call back from BT about it but the person I spoke to really didn't seem to have a good understanding of the issue.
    For many months, I experienced frequent (but unpredictable) loss of broadband sync, and reported it to my provider, Plusnet, who could see the connection dropouts from their end, and sent an Openreach engineer (Engineer #1).  He couldn't find the cause of the problem.  
    Plusnet then told me to report the problem directly to BT, which I did, and made it clear that it was a broadband fault.
    BT sent an engineer (Engineer #2) who told me he couldn't properly diagnose the problem.  Although he was a broadband engineer, he didn't have the necessary information to diagnose the problem because it hadn't been entered as an SFI job.  He ran some tests, which completed successfully (above the threshold for a pass), but he said there was room for improvement and replaced an old junction box between the door and the master socket, which improved the test scores (92% to 99% - something like that).  Since the problem was an intermittent broadband problem, we couldn't confirm whether the problem was resolved.  It is this visit that I am being charged for.  
    I monitored the connection over the next week, and it continued to drop.  I reported the fault again to BT and added that I was suspicious that the problem might be weather-relatedr, and they sent another engineer (Engineer #3).  This engineer could not find any problem that could be causing the drop outs.  However, they had once again failed to set this up as an SFI visit, despite me specifically asking them to, so the engineer didn't have the information necessary to diagnose the fault.
    I reported the problem to Plusnet again and asked them to set up the SFI visit via BT Openreach since my efforts were getting nowhere.  They could see the connection dropouts continuing, and set up an SFI visit.  The OR engineer missed the appointment but eventually I got a visit from Engineer #4 who fixed the fault.  He found a problem at the telegraph pole (none of the previous engineers had bothered to look there) where the junction box had been left open and there was water ingress - he also changed the 'blue beans' connections there.  He also redid my internal wiring, as he wanted to take the internal wiring out of the equation in case the problem continued.
    BT have charged me for Engineer #2, even though it didn't fix the problem.  They are saying there is 'no proof' that the problem wasn't fixed, since Engineer #3 couldn't find a problem.  I think this is totally ridiculous - Engineer #3 couldn't find what was causing the problem, which is quite different from there not being a problem.  Further, Engineer #3 was not even on an SFI visit, due to BT logging the job incorrectly, so he didn't have much chance of finding the problem anyway.  The fact that Engineer #4 fixed the problem would surely prove that there WAS a problem, but BT will not acknowledge this visit, since it was an OR engineer sent by Plusnet.  I've got the engineer's report on my Plusnet ticket, and graphs of the connection dropouts, but would BT accept this as 'evidence'?
    I am at my wits' end with this - this problem went on for months, and required time off work for FOUR engineer visits plus a missed appointment.  I can't believe they are trying to charge me 130 pounds for spurious reasons.  In a fair world they would be compensating ME for months of inconvenience.
    Do I need to take this to the Ombudsman to get a fair hearing?
    Thanks for reading.

    this may help explain especially as you had an old jubction box replaced  http://bt.custhelp.com/app/answers/detail/a_id/124​39/c/
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Why was I charged for Engineer Home Improvement Se...

    My latest phone bill includes £129.99 for "Engineer Home Improvement Service charge".
    This is puzzling. At the end of last year my broadband service was a disaster. Constantly dropping and all over the place.
    Thanks to the excellent support I received elsewhere in this forum, an "engineer" called and fixed it.
    The problem was not on my premises, but in an external cable that BT had installed many years ago. The engineer disconnected that connection at the BT junction box entering my house and the line suddenly improved.
    I was told that external lines issues were down to BT.
    The engineer replaced the somewhat corroded junction box and the first phone socket into the house. I asked for neither of these changes. It was the engineer's idea. At no time did he suggest that there would be a charge for this work. Had he done so, I might well have declined the offer, certainly at that price.
    Is there an explanation for this charge? How do I query it?

    Hi michaelkenward,
    We can investigate the charge for you and review the engineers report to find out why they have raised this as a chargeable visit. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Why are you asking for my Visa card information when I have a balance on my iTunes gift card?

    Why are you asking for my Visa card information when I have a balance on my iTunes gift card?

    Either because you're trying to buy some sort of gift, or the iTunes Store servers are checking the validity of your account and won't charge the card, or there's a problem at Apple's end.
    (99821)

  • I am being charged for mouse maze games that were supposed to be free, why an i getting billed? see below

    Billed To:
    KATHY ARENA
    USA
    Order Total: $50.70
    Billed To: Visa
    Item
    Seller
    Type
    Unit Price
    Mouse Maze Free Game - by Top Free Games - Best Apps, Dog
    Report a Problem
    Top Free Games
    In-App Purchase
    $6.99
    Mouse Maze Free Game - by Top Free Games - Best Apps, Two Freezing Potions
    Report a Problem
    Top Free Games
    In-App Purchase
    $0.99
    Mouse Maze Free Game - by Top Free Games - Best Apps, Five Nuclear Potions
    Report a Problem
    Top Free Games
    In-App Purchase
    $5.99
    Mouse Maze Free Game - by Top Free Games - Best Apps, Five Super Potions
    Report a Problem
    Top Free Games
    In-App Purchase
    $2.99
    Mouse Maze Free Game - by Top Free Games - Best Apps, Twenty Super Potions
    Report a Problem
    Top Free Games
    In-App Purchase
    $9.99
    Mouse Maze Free Game - by Top Free Games - Best Apps, Twenty Nuclear Potions
    Report a Problem
    Top Free Games
    In-App Purchase
    $19.99
    Subtotal:
    $46.94
    Tax:
    $3.76
    Order Total:
    $50.70
    Please retain for your records.
    Please See Below For Terms And Conditions Pertaining To This Order.
    Apple Inc.
    You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
    Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/
    <Personal Information Edited by Host>

    You are getting charged for "In-App" purchases. And yes, those trinkets you purchase within the game are with real $$$$$
    Stedman

  • Need car charger for Satellite A100

    Hi all
    Does anyone know if there is a suitable car charger for my Satellite A100? I can't find one on Toshiba's site, but I have seen several on ebay. I don't want to mess up my laptop, has anyone used one & if so where did you get it & what was the cost?
    Thanks
    Gary

    Hi
    Visit the Toshiba Options & Accessories website.
    http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/jsp/optionsAndAccessoriesHome.do?service=EU&ID=ONLINE_ SHOP
    There you can search for the additional parts and devices. You should also find a compatible car adapter.

Maybe you are looking for