Told I would not be charged for Installation, char...
Hi,
A month or so ago I moved house and decided to taker my BT account with me.
When I organised the move with BT I was informed the installation charge would be around £130 because the house did not contain a line, at first I reluctantly agreed to this. I then spoke to my landlord who informed me the previous tenant had broadband so there was a line already installed.
I phoned BT customer care again and the lady on the phone refunded my account. She then told me I needed to organise an engineer visit. At this point I repeatedly asked her if I would be charged for this visit. She responded "No" several times.
The engineers visited me on the appointed day. They plugged a device into the line and popped to the exchange. Within 5 minutes they were back and told me the process was complete and my broadband was turned on. The whole visit lasted about 15 minutes including the time to go to the exchange and back.
On my next BT Bill I was upset to see that I had been charged for the installation despite the customer care lady telling me there would be no charge what so ever. At this point I phoned BT again and recieved the worst customer care I have ever recieved from any comapny.
I explained all of the above information to the employee. He listened to my previous call to the call centre and told me "The mistake was the previous employees human error and I would still be charged". After around 40 minutes on the phone trying to explain that it is not MY fault that BT made a mistake and essentially lied to me I made no progress. Just to top it off the call centre employee hung up on me!
I have been a customer for over 2 years and have actively reccomended BT to people I know but I have to say I am thoroughly disappointed by this incident.
At the point where I was told there would be no charge I could have easily cancelled my order and got a similar price from a competing company or even got my partner to set up a new account for our new house and take advantage of one of the deals BT posted through my door.
I would really like this issue resolved otherwise I will be cancelling my BT contract as soon as I am able to.
I look forward to hearing from a member of the customer care team.
Thanks,
Grant
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Similar Messages
-
can any one tell me why apple wantsd my money
You don't get charged to create an Apple ID.
You get charged if you use that Apple ID to join the paid developer program. -
Phone was broken so I brought it into Hawaii VW store. I stated that I was three weeks from a free upgrade but if I could get a free replacement then I would take that. He and the manager looked at the phone and said it would be replaced for free if I sent it in. I asked, again, if he was sure it would be free otherwise I would wait for the free upgrade. He said it was. I send it in and get a "gently used" [battery drains in 2 hours with no use] phone in the mail. Now, two weeks later, I get an email stating the phone was not covered and I owe $300. Now I'm stuck with $300 bill, a used phone whose battery is terrible, when I could have just waited for the upgrade if the saleskid and his manager had been honest instead of trying to close the store early at 745pm. Any ideas on how to remedy this situation?
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon ModeratorWell, Im not sure of your definition of "broken". What was wrong with the phone? And also it was out of warranty, since you say you were 3 weeks away from upgrade. So along with that, its reasonable to conclude that the charge is valid. They wont reverse it.
Best wishes -
puchased music in itunes. but no file can be found. Have checked for available downloads but nothing available. Went to purchase again thinking i would not be charged again, but it warns me that i will actually be buying again and may have duplicates in library after purchase. Normaly after i purchase from itunes, it is a free download any time after, and on my other devices.
Why can't itunes locate these files?It has always been very basic to maintain a backup of the important files and data on your computer.
Use that backup to put everything back. -
my daughters ipod 4th gen will no longer charge past 20% and will not connect to a pc in order to back everything up. the cable is working fine, otherwise it would not even charge to the 20%. i have tried the reset to not lose any data and no luck, home+power for 10-15 seconds. I really would like to not lose everything she has, again, because I can't back it up this time. I have tried charging via a wall outlet and PC and both charge fine, just only to 20%. I am using the cable that came with it so no aftermarket issues there. Please help so I don't have to reset everything again.
Because once it has charged enough to be powered on as soon as you turn it on it says battery is at 20% and will not charge anymore after that, it just runs for about 5-10 minutes before the battery dies again. The battery cycles discharge/recharge daily and its not on the charger at full charge for more than a couple hours and is never totally dead for more than a couple of hours.
-
HT4528 My IPhone 4 battery will not stay charged for one day.
Help!! My IPhone 4 is 1.5 yrs. old. The battery will not stay charged for a whole day. I am not using internet more than 1 hour, not listening to songs or anything else. I have restored the phone and still the battery life is horrible.
Any suggestions.
thanks
PHi pakala2022,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like the iPhone is not charging past 48%. I would recommend that you read this article, it may be able to help the issue.
If you can’t charge your iPhone, iPad, or iPod touch - Apple Support
Cheers,
Mario -
I am part of a family sharing setup. Can I have my own payment method so the organizer does not get charged for my purchases? If so, how do I set this up?
Yes. Just redeem gift cards so that your own account always has a sufficient credit balance. Here is how it works:
Family purchases and payments
After you set up your family, any time a family member initiates a new purchase it will be billed directly to your account unless that family member has gift or store credit. First, their store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer's card. -
I am out of the country. I turned my cellular data off and connected to wiFi . However, it is still showing that i am connected to a network. How can i be sure that i am not being charged for roaming?
Make sure data roaming and cellular data is turned off. If you don't want to receive calls or SMS then put your phone in airplane mode and reactivate WiFi
-
I'm using MacBook Pro with 128GB SSD that has a limited disk space. As we know, when rendering in Project File (User/Movies/Final Cut Projects), it takes huge space and the limited disk space would not be enough for the whole editing.
My question is, Is there any method to get the rendering Projects file saved into an external hard drive which is connected with USB/ Thunderbolt/ Firewire, with huge disk space (eg. 500GB HDD).
Now, new project created in my Mac is automatically saved in (User/Movies/Final Cut Projects) and my Mac has ran out of space to hold the files.
Thank you.You have at least 3 different ways to show the project library:
1) Go to WIndow->Show Project Library
2) Click the button in bottom left of your window:
3) Hit the keyboard shortcut (Command-0)
The project library will be shown, occupying the area where the timeline usually is.
Your hard disks will be visible. Click the hard disk where you want the new project to reside and hit Cmd-N to create a new project. -
I want to cancel my subscription and change to the photographer plan, how do I do this?
I tried to call you but it is impossible, chat is impossible as well . If I would not obtain answer for you, I will have no choice to cancell my suscription.
Thanks in advanceYou need to cancel the present CC (in case of repurchase the cancellation fee can be waived off) & repurchase the plan that you want.
Please let me know if you would like to go for cancellation of the present CC via personal messaging.
Regards
Rajshree -
How do I delete a download and not get charged for it?
I am trying to download 2 rentals but it's taking to long. How can I delete the downloads on my ipad and not get charged for them so I can download the same rentals on my laptop?
I've never rented a film and I'm not sure that you can restart the download on your computer. From http://support.apple.com/kb/HT1415 :
If you rent a movie on an iPhone, iPad, iPod touch, or Apple TV, it is not transferable to any other device and you must watch it on that device.
Whether that applies to fully downloaded rentals and/or partial downloads I don't know. -
My ipod shuffle won't charge after not being charged for a month... did the battery officially died?
my ipod shuffle won't charge after not being charged for a month... did the battery officially die?
maybe you can control the room temperature.... i try to charge iPod shuffle beside the mini fan, so heat from shuffle can blown away... or maybe, you can charge the iPod in Air Conditioned room....
i think this device have a mechanism to cut off the charging process if device temperature too hot. such a safety system so this ipod won't burn out when overcharging.
i hope it can help you...
and trust me IT WORKS.... -
MY phones were hacked on March 12, I was assured I would not be held responsible for any of the charges. I paid my bill on due date and 2 days later my service was suspended. In had to drive 10 miles to a Verizon store for them to call and get them restored. They offered no explanation but said they had taken care of it, NOT, it is back on my bill and higher. I call and put on hold for 15 mins. I guess they will suspend them again this month. I am so tired of dealing with them with this matter. Feed up!
I do hope you're having a great trip, answermeasap. I can understand your concern with getting an unexpected bill. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 so we can take a look at what caused your current bill and make sure the correct suspend option is in place.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport -
Charged for installation on existing BT line??????...
I am furious! After moving home a couple of months ago, I arranged with BT to connect my existing number to my new address (same block of flats, but two floors down). They did a line check and informed me that there was no existing line in the new flat and that I would have to pay for an installation charge. I was not best pleased as I have been at BT customer for the whole of my adult life. However, that's the policy. The engineer duly arrived on the day arranged and informed me that there WAS an existing line in the flat (Telewest had put their logo on it with previous occupant).
I was advised by engineer that if installation charge appeared on next bill I had to contact BT and this would be rectified. When the bill arrived I contacted BT and spoke with someone called Suresh who gave me an address to write to where they would check if there was an existing line. I asked Suresh to note that I had called and that the bill would not be paid until this was rectified. I wrote to the address given, guess what?................no resonse as yet! Red bill arrived...............no change in amount to be paid. Now this morning my line is suspended until the bill is paid in full. I have very grudgingly paid this bill as I had no choice, but BT have now charged me 127.99 for a service they never provided. Not a happy customer!!!!!!!!!!!!!!!!Hi rainbow,
Although there is a line there that does not matter,when you called BT to arrange connection they carry out a check on the premises to determine if there is a active or stopped line what has most likely happened is they carried out a check and and detected no line,
The line is classed as either:
Active
Stopped
Ceased
The line is likely to be ceased and has not been in use for a while or it could have been ceased by the previous provider,usually a stopped line is when it has recently been used by a previous occupier but they only stay in a status of stopped for a short period,it sounds like there may be confusion between having a physical line there and having a active line,if it's ceased then a engineer is required to activate not install.
Inherent omniscience - the ability to know anything that one chooses to know and can be known -
My new Iphone's battery does not hold charge for long; do you have the same problem?
Greetings, I had a new iphone 4S - bought March 2013, died suddenly September 2013. Iphone replaced by a new one, which seemed to work fine. Suddenly, noticed three days ago that the battery does not hold, even for one day, even with very little use. Charged battery yesterday morning, as it was dead, used phone a few times during the day, still had half batery full at bed time; this morning there was no battery at all - had discharged completely overnight doing nothing. Has anyone had this problem?
It means that I will have to travel a long way to the nearest store to have it looked at. Had already done this last September to replace a dead phone. One would have expected better quality and reliability from a Company like Apple.Sounds like the battery needs replacing. Bring the phone to Apple for battery diagnostics.
Maybe you are looking for
-
Can anyone tell me why this picture changes color when I try to download/upload it? It is the exact same picture I have taken from the same location. The image on the left is via preview and the image on the right is what is shows like when I try t
-
How do I manually delete iTunes and all its bits prior to re-installing the version 11 when I get a message saying I don't have permission. I am the sole owner of my p.c. and nobody else uses it. How do I "get permission" from my own p.c.? The p.c. i
-
SQL Query to list the "Optional reference" field of all packages in cm 2012
Guys, could you please point me to the correct view to extract the "Optional reference" property of all application? I've got a powershell script to get that from WMI, but i really am expecting a way to extract it from ConfigMgr DB if that's availab
-
Allowing users access to SQL Server 2014 analysis server cubes
I am using SQL Server 2014 analysis server and have created a number of cubes. These all function as expected however it seems that only windows users who are in an administrator group can get access. All other users are denied access with the very v
-
Exception Handling of Screenflows inside Processes
Greetings, We are currently encountering a problem where some unhandled Exceptions are not being caught in our BPM application. Whenever an exception occurs inside a process, BPM has provided a way of handling those exceptions by using the "Process E