Charged for the service I do not want

I have skype service for unlimited US and Canada, recently I have found that they have charged my credit card for premium service which is $9.99, when I called they told me that I have to subscribe to $39.99 to get that resolved. I am not sure how 2 mistake can correct something?
They even told me to go to bank and dispute the charge if I want.
Does anyone has customer care number where I can get solution? How I can get this resolve?

Hi,
I checked your account and found that the $9.99 charge has already been refunded. You also have your preferred subscription active on your account.
For future reference, you can find out how to contact Customer Service via chat or email through this link: https://support.skype.com/en/faq/FA1170/
Rod
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$300 charge for the phone i did not ask for!!!

Hello,
my name is Irina , phone number xxx-xxx-xxxx.
I came to a Verizon store (Harbor east branch on Fleet street, Baltimore., MD) two months ago to purchase screen protectors for my iphone. Before i left the assistant asked if there was anything else they could help me with. I said the home button wasn't working properly so they offered to take a look at it.
After inspecting the iphone the assistant said the issue could not be fixed and offered to order a replacement iphone for no additional charges, since the inspection had not detected water damage.
I gladly agreed! Received my replacement ipone, mailed the old one back. it was two months ago.
Now two months later i see a $299 charge for the replacement phone i received in march because they detected water damage in my old iphone.
How ridiculous is that? I did not ask for it. If i knew there was a chace of water damage why would i risk a $300 charge replacing my iphone when i could just wait a few months for the iphone 5 free upgrade?! My old phone worked fine, except for the home button being not sensitive.
And now you're expecting me to pay $300 for what?
The store has to take responsibility for this. The charge needs to be taken off my account. My whole family and i have been verizon customers for 5 years and i cant believe this is happening now!
If no action is taken to resolve this problem im going to file a complain to FFC Better Business Bureau.
I'm hoping to hear from a verizon representative as soon as possible. Customer service on the phone would not help.
I can not believe how difficult it is to find contact information to get in touch with the right people who will be in position to help.
Thank you for your coordination,
Irina
>Personal info removed<
Message was edited by: Verizon Moderator

So, my son's iPhone 4s was having issues with the power button and the home button. I bought it less than a year ago and have also purchased the insurance. That said these kept sticking and didn't work, so we took it into the Verizon store where a sales clerk took it to the back and after 15 minutes came back to tell us that his iPhone was broken, and that the problems were common and we could get a new phone under the warranty. We asked 5 questions along the lines of are you sure? They said yes. They looked up our information and NOT ONCE did they advise us to go thru the Insurance option that I pay $9.99 a month for. This issue would be covered by warranty for SURE! They gave us a box to ship it back to Verizon in, ordered him a new phone, and wala it came in the mail 3-5 days later. THEN 10 days AFTER that, I get an email from Verizon telling me that they "disallowed" the warranty claim as the issue was not due to a malfunction of the phone but some kind of damage -- which then they included a picture of (and the picture did NOT even show on the email). They also wanted me to know that I would be seeing a $299 charge for the replacement phone. I didn't even PAY $299 for the original phone back when I bought it - there was a $199 promo deal going on. I called customer service - what a CLUSTER! They pulled up the email and could SEE the picture I couldn't - and the notation apparently saying that the phone had suffered WATER DAMAGE. This PHONE has been treated like GOLD -- it never had ANY Water damage, they are just trying to get out of honoring the Warranty. WHY would the service tech @ the Verizon store tell us it was a common issue covered under warranty AFTER inspection? WHY would he tell us that it would be taken care of and to send the phone into Verizon with a new replacement on the way?? The Customer Service person then shared with me "oh - I see you have the Asurion Insurance" - I said YES, I did get that when we bought the phone. She said we should have SENT the damaged phone thru Insurance for replacement. OMG! We RELIED UPON THEIR OWN employee to discern the nature of the issue. If they had looked up the account and saw I had insurance, why did they not go that route? What a *****. So net net - I AM NOT PAYING $299 for that phone - they can send me to a collection agency. Honestly what a racket and what kind of employees are working there - incompetent. I will NOT pay for that phone. The worst case should have been I had to pay the insurance deductible, but we relied on the Verizon store employee to diagnose the problem and provide recommended action - which WAS WRONG!

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What is Oracle CS 10gR3? Is this an E-business component? In that case this is not the appropriate forum...

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First, restore the itunes library of the backup of the old drive to the new drive. That will restore your music.
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Re: I have been charge for a service I did not req...

xxxxxxxxxxxxxxxx. Same has just happened to me and not a single way of contacting Skype in relation fraud app at from this xxxxxxxxxxxx forum. This is no way to deal with customers for such a large company and i will be cancelling my skype account and making sure i tell all my friends/co workers how terrible skypes security and support is. xxxxxxxxxxxxxxxxxxxxxxxx
Moderator note:
Offensive text removed.

I just found the following on the Skype web site. WTF? This is negative option marketing in my opinion (the seller opts you in to something without your explicit consent and you have to opt out if you don't want it)!
What is the Unlimited World subscription?
The Unlimited World subscription allows you to call the landlines and mobiles of your friends and family. If you previously had the Premium Group Video Calling plus Unlimited One Country subscription: 1, 3 or 12 month plan, we will update your subscription automatically to the Unlimited World calling plan (at your next renewal) which includes 60+ countries.

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If I have solved your Issue please click the "Mark as accepted solution" button.

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Is there a car charger for the MacBook Pro?

Mollyfromtexas wrote:
Is there a car charger for the MacBook Pro?
Not exactly.
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HT204053 I sent a request through regarding "billing" about 2 1/2 weeks ago and I have not heard back from anyone. My cc was charaged $24.99 for a year of music in the cloud - I DO NOT want this service......... Please credit my American Express credit

I sent a request 2 1/2 weeks ago and I have not heard back from anyone. My cc was charaged $24.99 for a year of music in the cloud - I DO NOT want this service......... Could you tell me the status of this request? Please credit my American Express credit card.

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Verizon is charging my account for a service that was not provided.

Verizon is charging my account for a service that was not provided.
I am a LONG term Verizon customer and no one is helping.....
I work in IT, with the Network and Mobility groups, so I know what I am talking about, network access, O/S, bandwidth, etc….
I changed to a droid Bionic, from my LG (broken).   I started experiencing issues with inability to connect to a solid 4G network. The phone was not updated to Ice Cream Sandwich O/S and tried repeatedly to get update, but no go. Verizon did swap out with another bionic, but still experienced issues with inability to consistently get network access. I work in a big city, no one else was having issues at my work.
Husband left for Europe due to a family emergency mid Sept.   FIL was in hospital. I work and there is a 7 hour time difference.   We both had SKYPE on our phones. At work, I tried to contact him, using SKYPE.   SKYPE would not connect, due to the phone issue connecting to the network.   I had to call husband directly (international calls) to get updates on the condition of my ill, 96 yo FIL.
1.   This was not an issue of an app that did not function and that Verizon does not support.   I did not have access to the network, thus could not use SKYPE to make calls. This was not a choice to call international.
Verizon admitted that it was a phone issue. Since I am a long term Verizon customer and have insurance on the phone, they tried to give me yet another Bionic 9that would not work). After much discussion, they sent me a RAZR that was on the updated O/S.
Up to the 29th of Sept, I was on the Bionic and could not access SKYPE. Once I transferred over, I could use SKYPE and was not forced by Verizon to make international calls due the lack of network service that I pay for EACH MONTH.
When I received my bill for Sept, there were hundreds of dollars of additional charges.
This was due to the international calling that I was forced to use to check on status of terminally ill 96 yo FIL.
This was due to the overage of minutes that I had and was never notified of by Verizon, due to the interational calls.
I have tried to deal with Verizon on eliminating the charges. This is after having to deal with the death and funeral arrangements, service, etc of FIL. Verizon claims that I made the calls, thus I must pay.   They admitted to it being a Verizon network issue when they traded for the Razr and updated O/S, but still want me to pay hundreds of dollars in extra fees that THEY CAUSED.

szilasi wrote:
Just as a FYI.. Husband was at the hospital, not at a PC. It would be so sanitary and easy if all was scheduled properly, but guess what? Usually when someone is ill enough and has been rushed to the hospital and extended stay, you do not only contact at 6 AM in the morning.   You check on statuses, talk to doctors, etc. during the day.
I thought you said YOUR phone was the one having the problem, not his. You could have Skyped/emailed from a computer TO his phone, but you chose to call instead.
Yes, you are correct, everyone does not always think clearly when in a stressful situation such as that. Does not mean someone else should pay for YOUR actions.
Another thing I notice about your prior post is you say "Verizon claims that I made the calls, thus I must pay." but you also claim to have made the calls yourself, so it isn't necessarily that Verizon "claims" you made the calls, you DID make the calls.
Finally, I have found myself in a similar situation in the past and most likely in the near future. I also didn't(and don't) expect Verizon to pay for my phone usage during those times.

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kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
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Charged for the service I do not want

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