ChaRM: Customizing of SAP smart formular CRM_REMINDER_MAIL_01

Hi!
I would like to customize the smart formular CRM_REMINDER_MAIL_01 in order to notify change request manager that the urgent correction status has been changed from "Created" to "In Development".
The formular has originally the following view and will be generated as PDF:
Title: Reminder Mail
Text:
One of your activities is overdue.
Number: &orderadm_h-object_id&
Description: &orderadm_h-description&
Please do not respond to this mail, as it was automatically generated.
Best Wishes - System Administration
How can I customize the formular as follows?
Title: Urgent correction &orderadm_h-object_id&
Text:
The urgent correction numer &orderadm_h-object_id&
has changed their status from &???status_A& to
status &???status_B&.
Other question:
What are the settings in tcode SCON to send the mails with formular name CRM_REMINDER_MAIL_01 as txt not as PDF?
Thank you very much!
regards

Hello,
please look here:
Subject of the Email (CHARM/ServiceDesk)
It should helps.
Kind regards
Marc

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Message was edited by:
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ChaRM: Customizing of SAP smart formular CRM_REMINDER_MAIL_01

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