CHARM: Starting customer actions via toolbox??

Dear developers,
does anybody know wheter you can start customer actions via the toolbox in a change request order?
I want to start such a customer action (function module or customer method) when choosing an entry in the toolbox and saving this order. Is this possibly? If yes, can you explain the way to the solution.
Best regards,
Jens

Hello Paul,
thanks for your answer and sorry for the delay.
Where should I set this parameter?
SolMan is not using SSO, our portal environment is working fine with SSO.
The way how we are working is:
Portal (with SSO, LDAP) --> IViews --> ABAP Backend Applications
The way how we are using SolMan + Ticketing system:
Portal Login (SSO, LDAP) --> user open the IView for SolMan --> starting the transaction for ticketing
Planed is:
Whenever a ticket status is changing under a Charm ticket (workflow ticket), the user is getting an automatic generated SolMan mail with the following information:
HTTP://<servername>:8000/SAP/BC/BSP/SAP/DSWP_BSP/DSMOP.HTMLISBSP=X&CMD=NOMI&NCMD=CRMVW&ID=D11FD44B83657E2AE1000000136A420A
This link is starting the SolMan, but require a login to the SolMan without SSO, LDAP use. This means for us, the users would need access direct to SolMan as well, instead to use the SSO, LDAP from the portal.
My question now:
How can we modify the link that it is going via the portal SolMan IView with a parameter for the ticket ID.
Thanks a lot
Bernd

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    George Zhao
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