Chat with customer care

I'm having problems ordering new phone and service with verizon. And I have called several times today while at work and can't get can't anywhere. And online chat is to sale agents. Can i chat online to a customer care representative?

Yes, you can log into My Verizon and then click Contact Us at the top of the page to the right side.  Choose Live Chat and select your issue from the categories on the left side.  When you see the below picture you're ready to go.

Similar Messages

  • I hate to say - DISATISFIED WITH with CUSTOMER CARE RESPONSE and VERIZON in all for first time.

    I am currently on National 900 plan on Motorola Droid. I switched from AT&T primarily because I love to use data on mobile. Verizon provided me the unlimited plan. I was a very happy customer with Verizon untill now.
    Scenario -
    Today, I called up Verizon customer care executive to see why bill for the month was not readjusted. Can anyone believe it its staggering $1137.73 [Roaming charges 1019.19].
    Since this January, I am visiting to Canada. On first visit in January, I called up customer care to see what options I do have to use my phone in Canada as I use it in US. Verizon had a wonderful plan - just the monthly data plan is escalated appear. 30-40$ extra than the normal appear. 29.99$ plan. I happily added that plan before visiting Canada. While there is Canada, I did get notification couple of time that I am exceeding data limit but again checked with customer care later - they readjusted the bill as that was 'FALSE ALERT' as I was on unlimited data plan while roaming as well in Canada since I paid the additional prorated of (30-40$) for period of my stay there.   
    This equation worked for first and second visit - Unlimited Data while I used to get FALSE ALERT.  
    On my  third visit , things changed - Verizon stopped providing the unlimited data services. I called up as usual before this visit. Customer care executive said - you are set to go to Canada now. I was not very specifically told on call that the rules have changed now and there is limit to data usage while roaming. During this visit also, I got the alerts - I assumed this was also a FALSE ALERT like prior one. 
    But this time, it was not FALSE ALERT, now I charged with this fee. I raised my concern and called up customer care appear. 10 day before [today is March 6th], they assured me that it is going to be re-adjusted ONLY for this time. And, they also asked to check account after 48 hours and if not readjusted please call. But, I checked my account today and it was not readjusted. So, I called up customer care executive for half an hour -- not willing to listen to any logic of mine and he said politely 'SIR, WE CANNOT READJUST YOUR BILL' . I am still trying to figure out where is my fault when I was not told DATA PLAN HAS CHANGED FROM THIS VISIT.
    I hope senior management will look into this matter and re-adjust current bill. It's due this March 10th. I would appreciate any positive response prior to this so that I can pay the bill and BE A HAPPY VERIZON CUSTOMER.
    Sincerely,
    Manoj K. [removed personal information]

    I called them back yesterday night, not willing to listen my story. Sir we sent you SMS notifications. But these notifications, I also got when I had unlimited plans on first and second visit. Then customer care told SIR you don't need to worry - but this time I should have been very specifically told rules are changed before changing my plans which I wasn't. I was under impression that I am on same unlimited plans.
    A job not well done in COMMUNICATING TO CUSTOMERS and using that an opportunity to OVERCHARGE $1100 - INSANE for one month bill. None of my fault. SMS notification is no communication as earlier SMS noitification were false positive and bills were adjusted as I was on unlimited data plan.
    Now you change the rules and send SMS Notification; RULE CHANGE, one is not aware of.. ANY NORMAL person will treat SMS notification as FALSE ALERT.. isn't it??

  • I have "chatted" with customer service 5 different times. I was sent here. I have activated Photoshop Elements 9 on two different iMacs. They are both dead and I am unable to get it to activate on my newest computer. iMac. Can anybody help me?

    I have "chatted" with customer service 5 different times. I was sent here. I have activated Photoshop Elements 9 on two different iMacs. They are both dead and I am unable to get it to activate on my newest computer. iMac. Can anybody help me?

    Unfortunately, only adobe can help you with that, as most people here are just posters such as your self and don't work for adobe.
    If you go here and use the Chat now button (bottom of page), they should get you up and running by resetting your activations.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Installed my Photoshop Elements 7 on my new laptop.  Says my serial number is invalid.  Chatted with customer service rep and she says the number should work. What now?

    Installed my Photoshop Elements 7 on my new laptop.  Says my serial number is invalid.  Chatted with customer service rep and she says the number should work. What now?

    Hi,
    Did the serial number come from a boxed set and previously installed from disc and are you now trying to install from a download?
    If so, that will not work - the serial numbers are different.
    If you don't have a dvd drive on your new system, perhaps you could get someone to copy your disc to a memory stick and install from that.
    Brian

  • Is there an online chat with customer service.

    is there an online chat with customer service on the verizon site.

    This does NOT work!  It only gives you so-called information but does NOT connect you to a service rep/live operator/whatever you want to call it!  I was "lucky" enough to somehow get connect with someone and then got disconnected just as it looked like we were getting somewhere.  I've been trying for the last 15 minutes or so to get reconnected, with absolutely no luck.  I can't call in for help since I need to be pressing buttons on my phone as I get info from the tech support person.  Here is the transcript of our "conversation:"
    >> chat transcript removed to comply with the Verizon Wireless Terms of Service <<
    It was at this point that we got disconnected!  This site is worthless, as is the advice I've gotten every time I've ever had to get help at the Verizon stores.
    Message was edited by: Verizon Moderator

  • Verizon Edge with no discount and 4 hours of wasted time with Customer care

    So far my experience with Verizon has been far short of superior as it should be for the number 1 carrier in the nation.  I tried to open an account using the Edge program and did not qualify.  This was on the same day that the down payment for the Edge program became  available.  I called to determine why I was ineligible and try to find out if there was any way to become eligible and was told no and was told several times to just start a 2 yr agreement.  1 hour wasted when I could have just paid a down payment that day and none of these future problems would have occurred.  Fiance opened an account in his name on the Edge program for me.  I already had a prepaid account with a telephone number I wished to keep but was told in store that this would not be possible.  Account was opened with a new telephone number which I will refer to as telephone number A.  I contacted customer care and was informed that it would be possible to keep my telephone number  which I will refer to as telephone number B but was unable to do get it done at the time due to not having both of my phones with me.  30 minutes wasted as it should have been done in store the number transfer.  Was able to call back later and get my prepaid account with telephone number B added to my new account with my telephone number A.  We then proceeded to switch telephone numbers so that I had my original number, telephone number B, and then cancelled the additional line.  1 hr and 30 minutes wasted!!!  New single line plans come out and I chat in to change my calling plan to the Single line plan with 1gb of data for $60 and $50 with my Edge discount.  Chat representative changed my plan to the More Everything plan with 1gb.  This was not at all what I wanted as I'm trying to save money and I was hit with a huge bill.  Called in about bill got plan sorted out and am informed I no longer have the Edge discount because I'm using telephone number B.  I'm informed the Edge discount was applied to telephone number A and I can not have that discount using telephone number B.  This by the way took over 2 hours after I was informed by the customer care agent on the phone alot of inaccurate info.  I was informed the 1gb single line plan was a loyalty plan and I was not eligible until my account had been open for 1 year.  I was also informed that the Edge discount did not apply to the single line plan.  2 hours wasted After speaking with a supervisor I was still unable to have my Edge discount applied.  How can this be Verizon?  How can I purchase a phone on the Edge program, be given a discount and then have it removed simply because I wish to use the telephone number I've had for over 10 years?  I WAS NEVER ONCE INFORMED I WOULD LOSE MY DISCOUNT!!!!  I went from prepaid to the Edge program because I wanted a new phone and 4G and because of the Edge discount making it very close to what I was already paying.  I've wasted 4 hours on this when all of this should have been done in the begging.  If I had been able to put a down payment down I could have had my number then 90% of these problems I wouldn't be having.  You can't tell me there is no way to use my number and not get the Edge discount.  VERY UNHAPPY!!!

    So ChristinaB_VZW replied to my post.  You would think I would get a little further help regarding my issue, correct?  WRONG!!!  I told her thank you for helping me and she asked me to reply back with my original message copied and pasted which I did on 4/8.  I waited until 4/17 and had not heard back so I responded back to her.  Still haven't heard anything from her.  Do they simply post on these forums so that customers have the appearance of receiving assistance so that in public it looks as though I've been helped when in actuality still nothing has been done.  I could understand if I was begging for a new phone or wanted $100's of dollars off my bill for no reason but I'm not.  I want the discount that I should be receiving as part of my VERIZON EDGE AGREEMENT.  This is the worst experience I've ever had with any kind of services for money.  I know one thing for a fact and that's one you are a customer you no longer matter.  So thank you ChristinaB_VZW for making Verizon appear to care about customer issues when in actuality they do not.  I will be sure to never recommend your services to anyone and to reference this issue and lack of customer support for that reason.

  • Nokia customer care sucks but time (Lumia 90 issue...

    First my Lumia 920 developed infamouse batterry drain and overheat (while charged wiresly) problems and few weeks later camera died - you press camera button and nothing happens.
    Resets and multple chats with Noka care did not helped so this Monday I had to mail it back to Nokia care center in Texas, they got it on WEdnesday and as of Friday it is still showing this:
    Your repair status 
    IMEI xxxxxxxxxxxxx9463 Status In repair
    Your product is currently being analysed or repaired. 
    What are they trying to repair for 3 full day is beyond me understanding!
    Not have a phone for a week is pain and now it looks like I will not get it till midlle of the next week.
    Not sure how Nokia planing to copmeate with Apple.
    Apple really make these things simple and treat customer with respect - 99% of defecticve products will be replaced right at the spot, no questions asked.
    Very dissapointed  

    Don't know what the problem may be with the 'Submit' button but hope you are filling up all the fields correctly. BTW, you should not have any problem calling..
    PANAMA
    0-8000-546-654
    Lunes-Viernes, 7:00h-21:00h
    Sábados, 7:00h-20:00h
    ..and to sum it up, if you have any query regarding the problem faced on your Nokia N8, you may post it on this Forum and you may get help from the users...provided its not regarding any Hardware problem. 

  • Ir-respons​ible Customer Care/Compl​iance Dept I ever seen

    Hi
    I am writing this mail with the deep regret because of your HP laptop..
    I order the laptop Hp ENVY t7300 through Direct HP online shopping and it has been delivered on 02 May'13. On the first day I identified that there is problem in internal microphone and hihighlighted to technical team.
    They accessed my laptop via remote and confirmed that there is an hardware issue in internal microphone and it has to be repairedd.
    I would like to inform you that this is my second HP laptop consecutively that I bought first one of HP ENVY DV6-7210us via Amazon US online on 12 Mar'13. same like I faced issue in DVD player, so I returned the product to Amazon.
    This HP ENVY DV6 t7300 is the second one, I mostly rely on HP, so I ordered this laptop directly in HP online.
    But I am not a lucky. Your products always giving me the defected one.
    I have registered complaint on the same day (Complaint # 8066266237) to escalate this issue to Case manager, they executive in call told me that I will he has escalated this issue with high priority and I will get a call within 24 hours..
    Now 168 Hours gone, I NEVER GET ANY COMMUNICATION FROM HP, I again again checked with Customer care through call 4 times in this week but they still saying they escalating to this issue with High priority to the case Manager.
    The thing is I will be moving from USA to INDIA in next 8 days. I have no clue when you people going to call me to understand my issue.
    Even I am not sure that I will get reply for this mail.. But i would like to document this issue with you guyz.
    With Regret
    Karthikeyan Nagarajan

    Hello SNK2509,
    I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum.
    Have a good day.

  • ABAPer working together Customer Care

    Hi ladies and gentlemen,
    Have you, being an ABAPer, worked with Customer Care before?
    My situation involve me (ABAP) having to work with Customer Care to determine issue coming from customers are either ABAP or Functional.
    Do you all know of any process that could help customer care do extract information from a customer request in email into a form?
    Thanks. I know this is not much of ABAP entry but i would like to know how ABAPer and Customer Care work together to obtain information.
    Regards,
    William Wilstroth

    - Closing an old issue -

  • I recently got an iPhone 4 out of nowhere it has decided to go to connect to iTunes screen/emergency calls only when I plug into iTunes it states we are unable to continue with your activation at this time please try again later, or contact customer care

    I have recently got an iPhone 4 out of no where it has decided to think that my headphones are in and they are not but does work with headphones in.
    Then later on within the same day it after turning my phone on and putting it on charge it comes to the screen stating to connect to iTunes/emergency calls only/no service so I connect it iTunes and it says we are unavailable to continue with your activation at this time. Please try again later, or contact customer care.
    HELP!

    the same problem but i used it already for 3 years my iphone 4, when i update to ios 6.1.3 version, now is failure like said.
    we are unable to continue with your activation at this time please try again later, or contact customer care
    any help please. i am here in saudi arabia city of jeddah.
    thank you very much in advance
    pabs

  • Why is BT Customer Care So Bad at Dealing With Com...

    More appropriately, BT Customer Care ought to be called the BT Customer Barrier. Its primary function is to defend BT from the problems its customers may be having and its fundamental ethos is that the customer is always wrong.
    This is made abundantly clear at the point of initial contact, its internet pages, where the first thing to greet you is the statement that most faults occur within the customer’s own infrastructure. This bizarre assumption is carried right through the extensive faults procedure where each step is directed remorselessly toward persuading the customer to find and fix a fault that without further investigation is undoubtedly on their own premises and of their own making; BT does not admit that faults might occur outside of customer premises or make provision for those who are competent enough to have already carried out these basic checks and want to move on. Neither is there a clear onward step for BT to take ownership of a reported fault after the checking procedure has been completed – again there is an assumption that all faults are the responsibility of the customer. For a persistent customer it leaves the complaints procedure as the only option to progress.
    The complaints procedure is another mechanism dominated by the customer-is-always-wrong ethos. The first thing a customer service operator will do is to insist a customer go through the same step by step procedure covered by its internet pages, regardless of whether or not the customer has already done this. Presumably the operator is trained to believe that the customer is incompetent. There is a pre-scripted, condescending and belittling conversation that follows which often involves the customer service operator magically changing from a care representative into a sales representative, offering new packages and various pieces of equipment that he is almost sure will cure the fault. The last resort, if a customer manages to stand firm and turn down all these alluring offers, is for the operator to reassure the customer that everything will be all right if they just be patient and give it a couple of weeks. Then it’s goodbye.
    During the lifetime of a fault this procedure will repeat itself several times and each time the customer service operator will behave as if it were the first. BT appears to have no method of gathering useful retrievable information about a specific complaint or sharing it between operators. Eventually frustration and anger from a customer will lead to elevation where the customer is promised a call-back from a BT engineer. Call-backs from BT engineers are not lightly won.
    If you are lucky to be promised a call-back you will be given a time slot and an automatic telephoned reminder first thing in the morning while you are still in bed. A pre-recorded voice message from a hugely condescending and suspiciously sceptic female will make sure you are awake and ready for your call, which may not be for several hours. If you are very lucky your call-back will be made, but often they are delayed or forgotten or have not been booked at all. And, of course, it will be your fault.
    I know all this because I have been through it on more than one occasion. My latest battering against the BT Customer Barrier began four or five weeks ago after I had meticulously carried out my own checks. For some months I had noticed that BT broadband was either dropping out completely or reducing strength to download speeds that were unusable, sometimes as low as 0.01mbps, but mostly between 1 and 2. This always seemed to coincide with peak times when my BT contract assured me my signal would not fall below 5 or 6. My own checks consisted first of looking closely at my wifi which at the time admittedly was quite weak. I installed a wifi repeater which boosted the signal but did not resolve the problem so I changed my phone filters but this did not resolve the problem either. I tested the line using quiet mode but there was no noise on the line, I changed my router, I repositioned my router, I changed to Ethernet and used only the BT service socket cutting out all intermediate infrastructure in my home, and I tried all of the above whilst turning on and off various devices I thought might affect my broadband signal. Nothing solved the problem.
    At this point I fully believed I had covered every possible self-check known to man, but BT felt differently and tried to make me go through them all again. BT then told me it was my router, which I knew it wasn’t, and that I would have to buy a new one, which I already had, so I declined; then they told me that most probably there was work going on in the area that I did not know about, but neither did the operator because when I asked him about it he admitted he did not know if there was work going on in the area or not. I actually admire him for making that bit up; it showed a spark of spirit. Eventually he told me everything would be all right if I was patient and to wait a couple of weeks, and then he said goodbye.
    Everything was not all right and after two more weeks, two more emails and two more conversations that had to begin from scratch because BT had forgotten everything I’d said previously, I eventually won my call-back from a BT engineer and an agreed time slot. Only it didn’t happen. I waited for the call but it never came. A call did come, nearly an hour after the allotted time slot, but I was not there having already given up waiting for it. And that was my fault again.
    So, what is wrong with BT Customer Care? Well, just about everything to be honest. It is fundamentally flawed from top to bottom. It has a preconceived conviction that the customer is always wrong and does nothing to hide that conviction. From a customer perspective it is like trying to swim up a waterfall. They make you feel so small. BT Customer Care needs dismantling and rebuilding from scratch, it is an appalling, abhorrent and arrogant organisation that ought to be banned from having the name British in its title; I am pro-European and British, and I am ashamed that BT Customer Care can use the same designation, which is less confrontational than it sounds given that it is mostly located in India. It has become the benchmark by which all poor customer service in Britain is measured by, a level of incompetence to avoid. It’s no coincidence that other internet service providers make a major selling point of not having the same customer service setup as BT.
    Eventually my call-back came after weeks of trying and BT agreed to monitor my broadband speed to see themselves what was happening – an appropriate course of action I suggested at the outset. No apology because, naturally, I had been wrong to suggest it and it had only become the correct thing to do when they thought of it. They agreed to monitor my broadband speed and to call me back after three days. After only one day I received an email saying that I should monitor my own speed and send them the results. I pointed out that I had already done so, several weeks earlier. I sent them new results. In all the speed test results sent to BT a clear pattern of drop-out and poor signal strength at regular times during the day were obvious. BT then took to calling me back at times when they knew my signal would not be dropping and asking me to run a speed test, thereby proving I was wrong about having a fault on my line.
    Fault or no fault, BT Broadband remains unusable for around two hours per day. When this current contract ends I shall be looking for a new provider.
    Solved!
    Go to Solution.

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    By posting on the forum I assume you would like assistance and not just a rant to blow off some anger
    you appear to have tried what normally would be suggested but in order for the forum members and/or mods to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • I have restored and updated and I get a message saying WE'RE SORRY, WE ARE UNABLE tO COMPLETE wITH YOUR ACTIVATION AT tHIS MOMENT, PLEASE TRY AGAIN LATER, OR CONTACT CUSTOMER CARE would like to know which means that message and I have to do to activate

    Hi, I have a iphone 4 with IOS 5.1.1 baseband 04.12.01 AT&T recently release me but I have presented a problem with the activation of the device, I have restored and updated and I get a message saying WE'RE SORRY, WE ARE UNABLE tO COMPLETE wITH YOUR ACTIVATION AT tHIS MOMENT, PLEASE TRY AGAIN LATER, OR CONTACT CUSTOMER CARE would like to know which means that message and I have to do to activate hopefully help me with this problem and I have 3 months with the phone saying same message ...
    thank you very much ...

    but can not be unlocked
    If the phone was NOT unlocked, it can't work or be activated with any other carrier than AT&T.  It CAN'T be used with Tigo or Movistar.
    Your post makes very little sense.  Maybe you can get some help with English. 

  • Is this a chat with adobe customer service or general public that use adobe

    is this a chat with adobe customer service or general public that use adobe

    HI tom jons,
    You've landed in the community forums. But there are Adobe folks, such as myself, who pop in here throughout the day. What can we help you with? I noticed another post from you about a poor PDF conversion, and suggested that you try disabling OCR to resolve that issue. But if you need help with another issue, let us know!
    Best,
    Sara

  • Terrible experience with Verizon customer care. Need update on security deposit.

    Hi, 
    I disconnected my FIOS internet service about two months back. When I took the connection last year, I was asked to pay a security deposit of $400 and I paid this. After disconnecting FIOS, I am trying to get the status of the refund of my security deposit. 
    I have called close to ten times to the customer care and all the times, I have been given either false information or I was told they would call me back and that would not happen. 
    At this point, I am extremely disappointed and surprised about how an organization like Verizon could be so unprofessional. 
    I need to know the status of my security deposit. Has anyone else faced this kind of a problem? How was this resolved?
    Regards, 
    Sathish

    Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • We're sorry we are unable to continue with your activation ay this time customer care, we're sorry we are unable to continue with your activation ay this time customer care

    I have ipad 2
    Win I tray to upgrade  to iso6 it gave me this massage after finish
    we're sorry we are unable to continue with your activation ay this time
    customer care
    so what I can do

    If you don't know exactly where it came from, then odds are you have a hacked, gray market phone.
    Call AppleCare and give them the serial number. They should be able to tell you if it's carrier locked in their database. If it is, the only hope of it ever working again would be to get the original carrier to authorize unlocking it. If they won't, it's a brick. Even if they do, there's a chance it may never activate properly again because of the hack.

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