Nokia customer care sucks but time (Lumia 90 issue...

First my Lumia 920 developed infamouse batterry drain and overheat (while charged wiresly) problems and few weeks later camera died - you press camera button and nothing happens.
Resets and multple chats with Noka care did not helped so this Monday I had to mail it back to Nokia care center in Texas, they got it on WEdnesday and as of Friday it is still showing this:
Your repair status
IMEI xxxxxxxxxxxxx9463 Status In repair
Your product is currently being analysed or repaired.
What are they trying to repair for 3 full day is beyond me understanding!
Not have a phone for a week is pain and now it looks like I will not get it till midlle of the next week.
Not sure how Nokia planing to copmeate with Apple.
Apple really make these things simple and treat customer with respect - 99% of defecticve products will be replaced right at the spot, no questions asked.
Very dissapointed

Don't know what the problem may be with the 'Submit' button but hope you are filling up all the fields correctly. BTW, you should not have any problem calling..
PANAMA
0-8000-546-654
Lunes-Viernes, 7:00h-21:00h
Sábados, 7:00h-20:00h
..and to sum it up, if you have any query regarding the problem faced on your Nokia N8, you may post it on this Forum and you may get help from the users...provided its not regarding any Hardware problem.

Similar Messages

HT3743 HT4623 We're sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care.----How to fix this issue while setting up the iphone for the new ios?

HT4623 We're sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care.----How to fix this issue while setting up the iphone for the new ios?

If you don't have a SIM card in the phone, you must put one in. It's required for activation.
If you do, then your phone was probably hacked to unlock it from the original carrier. Contact them and see if they will unlock it. If they will not do so, then you can't use that phone.

Nokia care sucks big time

Many times when have a problem with my Nokia N8, it gets impossible to get any help from nokia, email, calling or on the web, oh I hate the care website. It makes you fill out this big document before you can address your issue and finally when you do, and click submit, the site makes nothing, it just stay as if the submit button was unactive. I don't know if the problem is only in my country Panama? Or Just on the Latin countries or what. I am a Nokia lover, I have being patience with all the lacks of the company, but please do something for us Nokia.

Don't know what the problem may be with the 'Submit' button but hope you are filling up all the fields correctly. BTW, you should not have any problem calling..
PANAMA
0-8000-546-654
Lunes-Viernes, 7:00h-21:00h
Sábados, 7:00h-20:00h
..and to sum it up, if you have any query regarding the problem faced on your Nokia N8, you may post it on this Forum and you may get help from the users...provided its not regarding any Hardware problem.

E72 talk with the nokia customer care

i tried to talk to them with all the problems we E72 users are facing, but seems somehow that they either keep avoiding the question, or don't answer the question, but give answers that slightly have something to do with the question. either way their replies don't help whatsoever.
I tried to ask them to send a software engineer to look at our problems, I asked twice and they didn't answer both times.
[Sent: 06/09/2010 03:06:25 PM]
Hi, I read that there is a new release for the E72, v51.018. From current posts in Nokia's discussion page, many of the problems that existed in v22.007 and v31.023 were not resolved in v51.018.
Furthermore, i read that program versions such as for Adobe Reader, the program did not update as v51.018 suggested.
Is it possible to release the full firmware fixes? Many people are confused as to what the 450 fixes were, since a lot of current problems have yet to be resolved.
"Altogether 450+ errors are fixed"
Would you also be able to request an engineer to the Nokia Discussion forum in order to clear up any misunderstandings that current E72 owners have? that would be greatly appreciated.
Thanks
Nokia Reply [Sent: 06/09/2010 03:06:25 PM]
Thank you for emailing the Nokia Care Contact Center.
We apologize for the confusion that we may have caused you. In response to your inquiry about the availability of the latest software update for your Nokia E72, please be informed that update availability is based on many things, including existing Nokia device software version, country, and operator. It may be due to one of these variables that your Nokia device is not eligible for updates.
Please note that your mobile service provider, operator, or carrier may not have approved the latest Nokia device software available.
Nokia produces many different variants of each product (for different countries and languages) and not all variants have the latest Nokia device software. It is our priority to update all variants as quickly as possible, and we apologize for any delay.
New software may become available at a later date and to get a notification when new software is available for your device, register with My Nokia and subscribe to email or SMS notifications.
New Nokia device software is released on a regular basis, but please note that not all countries and operators support the latest version.
Kindly refer to the link below to manually check for the latest available software update for your handset:
http://www.nokiausa.com/get-support-and-software/software/device-software-update/can-i-update
We greatly appreciate your patience.
Should you have questions or concerns please do not hesitate to email us back and we will be more happy to assist you. To ensure proper handling of your case, kindly continue using the current subject line.
[Sent: 09/09/2010]
So, each E72 that has a v51.018 update are all completely different updates depending on the various E72 (singapore, North America, etc)? FOr the E72 that already have the v51.018 update available, many people have said that they are still experiencing problems that have been present since earlier firmwares.
Is there a location where we can see what changes are made on the varient E72 updates? Currently I have an E72-2 (North America) and I saw that the update is not out yet for the North American version.
Nokia Reply [09/09/2010]
Thank you for emailing the Nokia Care Contact Center.
In response to your inquiry, we are sorry to inform you that the specifications of the latest firmware is not available to our website. However you can check the latest firmware of your device on our website. I will be providing you the link for you to visit for more updates regarding our software updates:
http://www.nokiausa.com/get-support-and-software/software/device-software-update/can-i-update
THIS REPLY DIDN'T HELP ME AT ALL
Sent [11/09/2010]
On that website you provided, I did not see any message updates regarding software updates, merely whether my E72 model is eligible for a firmware update. Can you provide me the link with Nokia message updates regarding current firmwares? Also, there hasn't been much support on the nokia discussion forum about the current problems that the new firmware is experiencing. What is the update on that?
Is there any way of downgrading? many people have said that the out-of-the-box firmware version was the most stable and that the v31.022 and v51.018 were very unstable compared to the original.
Thanks.
Nokia Reply [11/09/2010]
Thank you for emailing the Nokia Care Contact Center.
In response to your inquiry, we really do want to help you with your problem because we know how important it is to you that your device will work well. However, we are sorry to inform you that there is no way for us to downgrade a device once it has already updated into a newer updates. We recommend that you send your device to our repair center for us to evaluate your device. We will be providing you our repair instructions below:
1. On your computer, visit the link below:
http://www.nokiausa.com/get-support-and-software/repair-and-recycle/repair/repair-locator
2. Key in your device's IMEI/serial code or WLAN number and your Zip code.
3. You will see the information about the warranty of your device. Please note that if you are unable to check the warranty information of your device, kindly select its model number and enter the product code to determine the repair options.
4. On the lower part of Repair Options, under Nokia Repair Center Standard Repair, kindly click on Repair Form.
5. You will see the detailed repair instructions. Kindly fill out and print the repair form. The complete address of our authorized repair center is also included in the repair instructions.
Sent [11/09/2010]
I just went to the web link you provided, and it said that my warranty is still valid, however it has given me 10 days to mail in my device, otherwise i need to provide proof of purchase. Did i accidentally activate something? I merely input my serial number to see what my options are.
At this time, my phone has no problems, as i have not upgraded the firmware, BUT i am stresing that other owners of E72 are experiencing firmware issues, and I am asking if there is any way for a software engineer to investigate these issues so that future firmwares will have many issues solved that customers have found?
Nokia Reply [11/09/2010]
Thank you for emailing the Nokia Care Contact Center.
We apologize for any inconvenience that we may have caused you. In response to your queries, we would like to inform you that you did not activate anything when you verify the warranty of your Nokia E72. No need to worry about the online warranty verification.
In regard to the firmware update, updating the software of the handset will fix minor and major software issues that is causing and can cause issues. It is not our intention to provide more problem with the update that we are releasing. The main goal of the updates is to improve the device’s general performance.
basically the conversation went in a full circle.. its obvious the firmware is to IMPROVE the performance of the E72, but it would be very helpful if a software engineer can SEE the problems that we are facing. Basically we are the guinea pigs who are testing the software stability, and they are the ones programming.. If they are not going to look at the problems we have exploited, there will be no solutions for this phone.
Questionz, E72

25-Aug-2008 03:39 PM
grschinon wrote:
Romania is a member state of the European Union. As such you have a 24 month guarantee on the phone that any Nokia Care Point is bound to honour. If they refuse to repair your phone under warranty simply because you've had it for more than 48 hours, ask them for that in writing and send it to Nokia headquarters in Finland.
Also note that no Nokia representatives follow these user-to-user forums in a professional capacity. There are forum moderators, but they have no function other than their title.
Do you have a contact of Nokia headquarters in Finland to send e-mail ( it's can help me if i get a troubles with my N95 )?
Nokia! Take a care for me and we real say THANK YOU NOKIA and you can collect a more money

My Experience With Nokia Customer Care

Hi Everybody,
I was looking to update my Nokia 6275 phone software, I needed to know "how can i?" after i exhausted every available option such as posts in forum, visited NOkia Web Site, etc finally i contacted Nokia CC two times. Firstly I was told to download updated latest version of PC Suit through which i can update my phone software(firmware). I tried that but it didn't work. Today for the second time i contacted again and upon asking them clearly that if there was any update for my Nokia?? i was put on hold for almost 4 to 5 mins and to my surprise NOkia CC executive told me honestly that they (Nokia CC guys) themselves doesn't know what is current version and they do not know if there was any new update released. How Ridiculous??? I questioned him why is it so? Answer is "Nokia stopped manufacturing this model" with this pathetic situation You will get to hear with iVRS upon connecting -- to take short survey about customer's satisfaction moreover Nokia CC guys will also remind you to take Customer's satifaction survey at the end of the call.
Thanks for taking the time to read

what is your your phone model???
press *#0000# and see your firmware version
then go to http://europe.nokia.com/support/download-software/device-software-update/can-i-update
and go sraight to step 3
open your battery
and write your product code in the step 3 box
if the numbers r bigger than the numbers in your phone firmware version then this means you can update
if they r the same then this means you r in the latest firmware
((send me a msg if you want more help
3310,7210,3650,6600,6630,N70,N73,3250,N95,5800,5530

Why was I given false info about my delivery from customer care?

I pre-ordered two phones in store. I had to pay out my current edge up price in order to edge up early to the iphone 6. I also got another phone on my line edged up to the iphone 6 plus. At the store I asked if I could bill the initial payment to my account (I have billed to my account on several other occasions). The in store rep said I could not bill this particular charge to my account, which I was totally okay with. I gave my debit and he swiped it. This morning my card was charged because my order shipped; I have no problem with this method, but I am frustrated I did not know this from the beginning.
Also, I contacted customer support after receiving a text that my account had been charged $54.13. I checked my bank account and Verizon had actually charged me $80.90. Why wasn't I notified of the correct amount?
I spoke with customer service this morning. The first rep was named Courtney I believe. She told me my phone was out for delivery today. After both USPS and UPS had been to my apartment I went down and checked for a slip saying they missed me: no slip. I called customer service to get the tracking number so I could further look into the issue. The second rep I spoke with was Mitchell. He said the package was in the city of the store I had ordered at and may have been delivered to the store. He called the store I ordered at and conferenced me into the call. Mitchell was no longer on the line randomly so I stayed on to see if someone at the store could help. The store rep told me that phones are not delivered to the store and she could not look up any account information over the phone. She referred me back to customer care. I called for the third time hoping to get some answers; I believe this rep's name was Ignasio. He was absolutely the most helpful and straight forward, but he informed me that the previous two reps were incorrect and could NOT have known any information about my phone's delivery status because it had not been issued a tracking number yet-he called Fed Ex with me on the line and Fed Ex confirmed that a tracking number had not been created because the package had not been shipped yet. I WAS SO FRUSTRATED that I was given false information from two different reps and never told a charge would be placed on the account the day the phone began processing to be shipped. Had I known that information when I placed the order in-store I would have known that the phone had just been processed for shipping today, because that's when my payment processed. I was not rude to anyone that I spoke to today, but I wanted to write this out because I was frustrated with the entire experience. How could I be given specific delivery info about my package if there is not even a tracking number for it yet?

Welcome to dealing with Verizon's customer anti-care. I have had a similar experience over the last week. I tried to order 2 Iphone 6s and an Iphone 6 plus to replace the Iphone 5s, my family now use. When I tried to order the phones on Apple's website, there was a weird error saying that I could only pick up the phone in an Apple store. I called customer care to find out the issue. They of course blamed Apple and said I could order the phones on Verizon's website. I said that would be fine except that I was concerned with the shipping times, since my wife and daughter's phones are starting to have issues and I did not want them to have to wait until late October - early November when the phones they want showed to be in stock with Verizon. The representative said that the phones would ship as they are available so the silver 128GB silver Iphone would ship the next day, the Space Gray 128GB would ship on 10/3 and the Iphone plus would ship on 10/31. I went ahead and went online and ordered the phones. I waited until 10/2 to call to find out what happened to the silver Iphone and was told that none of the phones would ship until they were all in stock. I cancelled the order and figured I would order them from Apple. I asked when I cancelled the order how long it would be til I could place an order with Apple and was told it usually will let you order immediately, but in some cases it can take a couple of hours. This was at about 8:00pm on 10/2.
On the morning of 10/3 on went to Apples website and it said that there was a reservation for the lines in question. I again called and spent an hour on the phone with Verizon to find out that the previous representative had not cancelled the order. There were lots of notes to cancel the order, but the order was still pending. The rep Louise was terrific and even sent me a screen shot to show that the order was cancelled. I waited a couple of hours and tried to order the phones again. The error saying that I would have to go to the Apple store was back. I called Verizon they said it was on Apple's end. I called Apple and they said it was on Verizon's end. I decided to go to the local Apple store to see if they could help. The rep at the Apple store was really helpful and said that is the same message they see when someone is setting up a new Verizon account (We have been with Verizon since 2002, and have never been late on a payment). During our investigation the Iphone 6s showed available at another Apple store about 10 miles away. I ordered the phone and set up personal pick up for the phones. I went to the Apple store with the phones showed them my personal pick up confirmation and Verizon was blocking the phones from being sold. I checked my account and I had already been charged by Apple. Luckily the Apple store have a personal representative to contact for issues, it took 2 hours on the phone with her but eventually I was able to get the 2 Iphone 6s and go home. I also had the Verizon representative tell me that it could be my employer discount causeing the error. I went through the process of removing the employer discount and still cannot order the phones through the Apple store. I bit the bullet and ordered from Verizon knowing that I will probably not receive my phone til next year even though my email says it will ship by 10/31.

In NOKIA, Customer is cared till he buys. After th...

I had recently bought a Nokia N91 handset for Rs 28,000, about 3 months back. Within a week, it had to be dispatched to customer care centre due to malfunctioning. I received the phone back after a month. After a month again, it had to be dispatched to Nokia care centre on 5-Sep-2006. The target date for delivery was 5-Oct-2006. In Nokia, it takes minimum 1 month to repair any phone. The complaint number is 2-1JKT61.
Upon inquiring on helpline about my handset after 10 days, I was told that the new target date is 30-Sep-2006.And, upon inquiring on 30-Sep-2006, they confirmed delivery, and that I could collect the handset from the Nokia care centre. Similarly, SMS status, indicated “Status closed, Send to L3”. It seems Nokia believes, the term L3 is very informational, and satisfies the customer’s query.
Upon reaching the center, I was informed, that they have no information about the delivery of this handset. Further, there was no revert mail about the handset delivery from the head office. It was very encouraging for a person who had just driven 15km drive to the center in just over 1.5 hrs.
I was told to wait another 48 hrs and thereafter, another 12 hrs. I was further assured, that Nokia repair cell would inform me about the handset.
Of course, they has never called till date.
Obviously feeling frustrated, I aggressively inquired on the helpline about the handset. I was asked to behave professionally by the helpdesk of the company. But in events till date, Nokia has not showed professionalism as expected from this company. Further, my monetary investment is blocked due to this negligence.
After personally visiting the Nokia care centre, I am now told, there are scores of cases in this model, and that my case is not so special. And, there will be no refund or replacement.
When challenged about dragging Nokia Customer Care to consumer court, they openly claim that this case will be dismissed from the court without success, and till the case continues, the handset will not be returned.
It seems the Nokia as a company has not only employed good lawyers, but also the judges, who will always deliver the case in their favor. After all, consumer safety laws of this country are not strong enough to teach Nokia a lesson.
I will be moving a petition against nokia in consumer court, and I would request all Nokia handset owners who have suffered the agony of the nokia customer care to unite and fight against this injustice.
In NOKIA, Customer is cared till he buys. After that, who cares !!

I have to say that my experience of Nokia is just the same and it only adds insult to injury when moderators on here patronisingly lecture to the very customers who pay Nokia employee's wages by buying the handsets.
This is a help forum. People may want help on how to formally complain to or about Nokia. I'm afraid moderators and those fortunatel enough not to have suffered at the hands of Nokia's appalling customer service need to be realistic. Nokia cannot have it both ways; they either take customer service seriously and train/remove the idiots they have on their helpdesk or theyt accept that there will be a backlash.
I have exhausted just about every avenue I can think of to recover a handset I have been without now for the fifth week. See 'Beat this' in the Smartphones forum for more info.
I have tried phoning, e-mailing and writing letters. Your phone calls go unreturned. E-mails are replied to usually but in a usually generic and always unhelpful fashion, offering nothing by way of resolution. My letter to Nokia Head Office has gone unanswered. Out of sheer frustration (well you can only believe the usual line 'we're still waiting for a response to X Dept' for so long), I have written to the Board of Directors of Nokia in Finland. Not after though speaking to the MD of CRC, Mr Cameron Radford who also expressed concern that Nokia just refuse point blank to take ownership of a situation they themselves have created.
I had my handset stolen. It was brand new. Despite CRC claiming on insurance with the carrier, UPS, they are not allowed to use the claim to provide a new replacement handset to me. They will only offer a secondhand handset because Nokia insist this is part of the warranty. Because not even a second hand handset was available for me, Nokia saw fit to keep me waiting for weeks even before anyone told me what the cause of the delay was.
I do not understand how a business that is so blatantly inadequate when it comes to basic customer service can be so large. Nokia are an absolute disgrace. If the company took a pride in customer service, instead of 'telling off' those who are so frustrated, they complain on here, they would actual pick up the problem and do something to turn it around.
Nokia...YOU ARE A DISGRACE.

Need to send a private message to customer care

Hello, !
Thanks for posting. You should be able to click here to send us a private message! You won't have to input your username at all; just the message subject and body. See the screencaps below.
Let me know if you have any other questions!
-Mariana

I can't send a private message to customer care because every time I put in my user name, rvrgs2, it says that it can't find my user name. Please let me know if there is another way to contact them. The problem I've been having has been going on for 7 months, and is too lengthy to post here.Thanks.

I m having issues with the phone which i made a recording but the customer care support in our place donot seem to be of much help. i have told them nuumerous times that for better understanding i have made a video of it but no response.. really disspoint

i m having issues with the phone which i made a recording but the customer care support in our place donot seem to be of much help.
i have told them nuumerous times that for better understanding i have made a video of it but no response..
really disspointed with your customer support.
i have uploaded them in google docs..links below.. t
he first one happened on 30th of april 2014 https://docs.google.com/file/d/0B6z0lUXVGPGrc0tXNnZFaDQ3WDg/edit
the second happened today. i called customer care but no satisfactory respose either. https://docs.google.com/file/d/0B6z0lUXVGPGrSldEeWQ3aGFhaDA/edit
who is going to help me out and atleast pay attention to what my problem is. apple seems to ignore my attempts to show them what is the problem... the dont even want to see the videos.. !! disgusting.
its still under warrenty. please help.

Take your iPhone to an Apple Store or authorized service center in the country where you purchased the iPhone and they will look at it and replace it under warranty if applicable.
If you cannot take it person contact them to determine how to send them your phone.
You can't expect them to replace your iPhone without first examining it.

My iphone plus is bending, what does Apple offer regarding this issue? I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is u

My iphone plus is bending, what does Apple offer regarding this issue?
I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is under Slovenian ownership. This means that the original warranty comes from Slovenia, bit complicated but still I would like to get an urgent answer how to proceed with this issue, thanks

Maybe i should have only asked if anyone is aware on apple's policy
regarding bending. I took the point that this seems not a proper forum to
pose Q's to apple thanks to both
On Wednesday, November 5, 2014, Apple Support Communities Updates <

HT3406 tried this but my itunes says "We are unable to continue with your activation at this time. Please try again later, or contact customer care."

tried this but my itunes says "We are unable to continue with your activation at this time. Please try again later, or contact customer care."

Is there a sim in the iPhone?

Lumia problem, weak customer care

Dear Board,
I bought a lumia 920 on 03.12.2013 form a nokia shop. The imei number of the product is:35XXXXXXXXXXXXX. I had a problem about this product after 7 days. The problem was; when i make a call , sensor i,s not working properly and i cannot hang out the phone or i cannot push any othwer button becouse the screen goes to black. I sent the device to the service, they load the software again and i used the device with no problem in next 30 days, after 30 days same problem appear again. i sent the device to the service again and they load the software again, after 2 mths, same problem appear again. Every time i send the device to the service, i transfer my info to the computer and after one week i setup the device again and again, on this period i cannot use the phone and this situation effects me financially on my business. I'm a nokia customer for more than 10 years, i havent face that kind of big problem before, i tried to contact with local support too many times but they are wery weak and do nothing.
Please help me about this situation
Best Regards, Suat Metin Gokoglu
Moderator's Note: This post was edited and the IMEI was removed. Please do not publish unique serial number in a public forum.

Refer THIS thread and you may occassionally fix the issue yourself as suggested in a few posts there-in. BTW, there are reports that the issue has been fixed (somewhat) thru' the latest update that is being rolled out currently in phases ..(Refer this too ...)

Verizon Edge with no discount and 4 hours of wasted time with Customer care

So far my experience with Verizon has been far short of superior as it should be for the number 1 carrier in the nation. I tried to open an account using the Edge program and did not qualify. This was on the same day that the down payment for the Edge program became available. I called to determine why I was ineligible and try to find out if there was any way to become eligible and was told no and was told several times to just start a 2 yr agreement. 1 hour wasted when I could have just paid a down payment that day and none of these future problems would have occurred. Fiance opened an account in his name on the Edge program for me. I already had a prepaid account with a telephone number I wished to keep but was told in store that this would not be possible. Account was opened with a new telephone number which I will refer to as telephone number A. I contacted customer care and was informed that it would be possible to keep my telephone number which I will refer to as telephone number B but was unable to do get it done at the time due to not having both of my phones with me. 30 minutes wasted as it should have been done in store the number transfer. Was able to call back later and get my prepaid account with telephone number B added to my new account with my telephone number A. We then proceeded to switch telephone numbers so that I had my original number, telephone number B, and then cancelled the additional line. 1 hr and 30 minutes wasted!!! New single line plans come out and I chat in to change my calling plan to the Single line plan with 1gb of data for $60 and $50 with my Edge discount. Chat representative changed my plan to the More Everything plan with 1gb. This was not at all what I wanted as I'm trying to save money and I was hit with a huge bill. Called in about bill got plan sorted out and am informed I no longer have the Edge discount because I'm using telephone number B. I'm informed the Edge discount was applied to telephone number A and I can not have that discount using telephone number B. This by the way took over 2 hours after I was informed by the customer care agent on the phone alot of inaccurate info. I was informed the 1gb single line plan was a loyalty plan and I was not eligible until my account had been open for 1 year. I was also informed that the Edge discount did not apply to the single line plan. 2 hours wasted After speaking with a supervisor I was still unable to have my Edge discount applied. How can this be Verizon? How can I purchase a phone on the Edge program, be given a discount and then have it removed simply because I wish to use the telephone number I've had for over 10 years? I WAS NEVER ONCE INFORMED I WOULD LOSE MY DISCOUNT!!!! I went from prepaid to the Edge program because I wanted a new phone and 4G and because of the Edge discount making it very close to what I was already paying. I've wasted 4 hours on this when all of this should have been done in the begging. If I had been able to put a down payment down I could have had my number then 90% of these problems I wouldn't be having. You can't tell me there is no way to use my number and not get the Edge discount. VERY UNHAPPY!!!

So ChristinaB_VZW replied to my post. You would think I would get a little further help regarding my issue, correct? WRONG!!! I told her thank you for helping me and she asked me to reply back with my original message copied and pasted which I did on 4/8. I waited until 4/17 and had not heard back so I responded back to her. Still haven't heard anything from her. Do they simply post on these forums so that customers have the appearance of receiving assistance so that in public it looks as though I've been helped when in actuality still nothing has been done. I could understand if I was begging for a new phone or wanted $100's of dollars off my bill for no reason but I'm not. I want the discount that I should be receiving as part of my VERIZON EDGE AGREEMENT. This is the worst experience I've ever had with any kind of services for money. I know one thing for a fact and that's one you are a customer you no longer matter. So thank you ChristinaB_VZW for making Verizon appear to care about customer issues when in actuality they do not. I will be sure to never recommend your services to anyone and to reference this issue and lack of customer support for that reason.

Canon: Best Cameras, but Worst Customer CARE?

As a long-time lover of Canon's Powershot cameras, I've grown accustomed, and been quite willing to put up with, its user-unfriendly site, clunky software and various glitches and snags that come with getting set up.
With the new SX700, another amazing camera in the series, Canon Image Gateway ("CIG") sounded ready enough to take the time to set it up, along with the wireless CameraWindow app on mobile devices. I'd like to emphasize how many years of great photos Canon has given our family on vacations and special occasions, because the rest of this is not especially pretty.
Matters DID start well with the CameraWindow app. Installing it onto my S3 and Kindle Fire (side-loaded its apk) went smoothly. I can transfer images from camera to phone and tablet! Nice start, since it's a just a short hop from there to social-posting.
[[ By the way, for those who use Kindle, I highly recommend the APK Downloader extension for Chrome (for when an app is not available for Kindle directly). I found it while searching for the APK for this Canon app.
You enter the URL of the app (i.e., URL from Google Play). The app downloads the "official apk" to your desktop!
Transfer the apk onto your Kindle and then install it using a file manager.
You can count on the apk being virus-free since it comes from Google Play. Many apk sites don't have the more specialized-type of apps and there's always the worry about how clean their apks are. ]]
But I digress...
Back to Canon's Image Gateway. I should have stopped with CameraWindow on mobile devices, but was tempted by the ability to upload directly to social media from the camera via Canon's site (although it's not clear if it can do that in one-step).
What a pain. Canon's site asks me (you, too?) to log in to CIG even though I've already logged in. I can access my account, see that my 700 is registered, etc., but I'm asked to login again.
This would normally be just another one of Canon's inevitable glitches/low-usability issues (ex., one of its certificates is questioned by both Safari and Chrome with worrisome "careful" language, some parts are ambiguous and need figuring out, etc).
But the really big issue is that when I DO try to login (when already logged in), I get this error page, no matter which browser I try...
https://www.cig.usa.canon.com/error/general.html
I've tried many workarounds, looking for backdoors that take advantage of the fact that I'm already logged in, even downloaded their Gateway Album app to see if that might find a backdoor to login to Canon Image Gateway (desperate, I know). Same result - the app won't even login.
I finally(!) got the idea to see if was "just me" who couldn't figure this out. I did a search at Google for "cannot login to canon image gateway"...
https://www.google.com/#q=cannot+login+to+canon+image+gateway
This is, it seems, a BIG problem, especially when you consider that most folks just give up rather than come to forums, making what we see (here and in the Google search) just the tip of the iceberg. And it's been happening for many months.
Canon gives a variety of excuses, ranging from "server down for weekend maintenance" to the user being in a foreign country (don't lots of people use their cameras when traveling? -- global access would surely be a big part of this?).
Canon's basic strategy seems to be to bury the problem by telling folks to contact Support (whether it's at YouTube, their social media locations or here). Canon looks good by replying (and they do it religiously). If the intent was genuine, it would be admirable. But folks seem to enter a black hole and never come out.
Where are the happy "thanks for fixing that for me" customers? Almost everyone complains that they wasted hours with Support, repeating the same troubleshooting that they'd already spent so much time on. Some report being told that they were the only ones with the problem, clearly not true.
So I have no interest in wasting yet more of my time on this by contacting Support. (I did find one person who later managed to login, but that did not seem to be connected to his contacting Support, given the delay and lack of on-point communication from Canon.)
This is a disrespectful-to-loyal-customers attitude, no way to handle what should be a very simple problem. It boils down to this...
1) Logging into websites has been mastered by webmasters/sysadmins long ago.
2) The Image Gateway is now an essential, core functionality, especially if this actually enables users to upload directly to Facebook from the camera (once all is set up).
3) Even if it worked, there must be a faster way to set this up, to build the software into the camera? Canon could really use a Web-based UI-centric team that eliminates all the needless little barriers along the way. A customer CARE attitude starts well before having to post to a forum or contacting Support.
4) I love the Powershot cameras. The SX700 makes up for the disappointing 280 (with its video-related battery problem and minor changes). For example, the image stabilization on the 30x zoom of the 700 is amazing (the 30x itself is fantastic). And low-light shots are better than ever. The hardware is why so many of us stick with Canon.
The software has always lagged, something Canon can't afford in the long run, not anymore. Before worrying about that, though, customer CARE starts with paying attention to all the complaints and prioritizing THIS particular issue so that everyone can login painlessly.
In SOFTWARE companies, bugs that are "total stoppers," frequent and simple-to-fix - they normally get prioritized to the top. It's hard to understand why this is still an issue.
It's time to stop sending us to Support and instead to just fix this problem. We should be able to...
Enter username and password. Get in. Set up what is now core functionality painlessly. Get out. Watch happily as it all works perfectly after that.
With respect but frustration,
Ken
P.S. A quick follow-up. Installing that Gateway Album app actually DID seem to help. Some 2 hours after the initial failure, I can now login using both Safari and Chrome! The timing is too tight to be coincidence, although I've no idea why it works now.. However <sigh>...
The camera can no longer find the mobile devices (a big step back) and it won't give me an authentication code. And so it goes... the temptation to lose yet more time. Must resist and move on.

Hi KenE,
We're sorry to hear of the issues you've been having with our Canon Image Gateway. The website is currently down for maintenance and will be back up once it is completed. If you have any additional questions, feel free contact our Canon global support for your area here: http://www.canon.com/support.
Thanks and have a great day!

Nokia 5530 & customer care

my daughters 5530 started palying up, shutting down when making calls, texting or just randomly shutting down.Googled the problem and seems it was apparent that many others users had same problem and had to have handset replaced
Put phone in my local nokia repair centre and received it back after nearly a week, took it home and was just the same. Took it back to the repair center and got it back 3 weeks later after according to the nokia technician it had been sent away 3 times and came back faulty. Took the phone home and it was still not working correctly.
So I decided to contact nokia myself and sent phone away using their freepost for phone to be repaired again. Recieved the phone back and lo & behold still not working correctly. I think i had been patient and phoned to ask for a replacement as their service had been appaling. They are starting to look as bad as ACER customer support.I was told my request would be forwarded. I did actually get a phone call to say my mobile would be replaced and If I packaged it up it would be collected mon 29th Nov.and as of yet it still has not been collected. Until it is collected they wont send the replacement. I know we've had bad weather but i ordered something from hong kong on sat 27th nov and was delivered fri 3rd december. These clowns cant even organise a pick up in the UK. When will these people realise customer care and after sales help is an important fact for people to continually buy their brands?

Hi, thanx for reply. What would a local Nokia Care services in my area be able to do? I have been on the phone tonight and these people are an absolute joke. They now say they have no information about the person contacting me to send the phone back in for replacement. I now have to re submit phone for repair, include details of what has happened in the past and phone will be assessed by an engineer. I have told them I want a replacement not a repair. Lets see if they can redeem themselves, personally I think I have more chance seeing father christmas first.

Nokia customer care sucks but time (Lumia 90 issue...

Similar Messages

Maybe you are looking for