CIC WinClient

Hi All,
I have created a customised BP search. Its working fine.
The BP search searches the IBASE/Iobject for a given Model + Serial Number.
I create a new customer using the Lean BP Creation function.
I have the all the details in the BP search (CCMSEARCH_STRUCT) including the New consumer(as Business Partner 1) created.
Now I want to update the searched IBASE with this new consumer created in the BP Search tab as a new partner to the IBASE.
If any have faced a similar situation pls inform as to how to go about it.
Hope I am clear in my question .
Thanks in Advance
Ramesh

Hi Ramesh,
I do not have a solution for your problem. -)
Nevertheless, perhaps you can give me some hints how to enhance the BPSearch in IC Winclient.
I need to add some more fields for searching and showing.
Thanks in advance.
Frank

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How to use Function CCM_HAB_EXECUTE from CIC WinClient?

Hello,
i me calling the function "CCM_HAB_EXECUTE" to call specific CIC-Actions (Transactions) from the CIC WinClient?
How can i also give the Function above the Value of the object i would like to display or edit in the called Transaction??
For example the Function can call a Transaction to display a Business-Partner in CRM, so how can i also give the Number of the Business-Partner too, in order to show its detail directly??
Thanks,
Nazih
Message was edited by: Nazih Kayyali

Hello,
I want to use funtcion CCM_HAB_EXECUTE to process cic actions but how can I read the result? If the users cancels the transaction for instance...
thx in advance,
jeroen

Enabling BP serach functionality in CIC Winclient

Hi all
i want to use BP seaarch functionality on CIC Win client screen,now when i have added the Workspace for BP search i am getting the blank screen under the BP search tab,
please tell what is required to enable the BP search full fledge functionality on CIC winclient screen
i am working on CRM version 5.0
help will definitely be appreciated
best regards
ashish

Ashish ,
Try this
Please do as suggested below .
IMG -> CRM -> IC Winclient -> Visible components -> Search Strategies -> Define profile for search strategies
Here select your search profile -> Click on Search attributes ->
Double click on NORM -> enter " ISU_BP_FINDER " in HTML BP Search field .
Hope this will solve the problem .
Regards,
RKumar

Cook book on cic winclient 5.0

Hi,
Can any body send me a cook book on CIC winclient 5.0 to [email protected]
Thanks in advance,
Ramakrishna.R

Hello Mohit,
Yes, as I mentioned above in my first response, these two default actions will route the customer's response email to whichever agent is currently assigned to the ticket or case (where the ticket or case tracking ID was inserted by the agent or system into a reply email that was sent in response to a customer's original email). In addition the customer's response email will be linked/threaded to the existing email thread of all emails linked to the ticket or case. But if you really want the email to be routed to the agent who first responded to the initial customer email (rather than to the agent who currently owns the case to which all the emails are linked) then you would need to copy the standard action and modify it. However, my recommendation would be to modify your business processes to take advantage of the SAP recommneded best practice and default action -- unless you really have a unique business process where it makes sense to send the customer's email back to whoeve first responded rather than to whoever is working on the issue now.
Best regards,
John

Sales + CIC Winclient + Marketing Bulueprint

Hi Guys.
I am looking for a blueprint document for
Sales : - Opportunity Mgmt, Quotation & Order Management
CIC WinClient
Marketing: Lead Management, External List Mgmt, Market Segmentation, Marketing Campaign & Marketing Calendar
I would be starting of in my new job and since i am new it your help would be much appreciated.
Anyone have any blueprint documentation can you kindly e-mail it on.
[email protected]

HI...
how can u expect BBP in a forum.....they are very confidential.....if u have any other docs which can lead to ur improvement of ur skills u can get..
regards,
sanjana

Ibase integration in CIC winclient

i have created one Ibase and assigned partner to it but when i search partner in CIC winclient it doen't show me the Ibase ? what will be the reason ?
can any one help in this.
Thanks in Advance.

Hi Rakesh,
Ibases will be seen in the navigation area tab and as well as in the application area. (IB_NAV)
To search for Ibases first make sure that in the search profile (search attributes) you have maintained a partner for Ibase search.
Customer Relationship Management-> Interaction Center WinClient-> Component Configuration-> Visible Components-> Define Profiles for Search Strategies
Wish it helps.
Do reward with Points.
Regards,
Shalini Chauhan

CIC WinClient - BOP Method nee help

Dear Folks,
I'm going to rolled out to another CRM project where i have to support for CIC-WinClient. The Issue is i'm not good at CIC, Can you let me know How to work with BOR Methods in CIC?
The system configuration is CRM 4.0 and R/3 4.6.
That would be highly great if you can suggest me a doc for BOR Objects.
Awarded points for the best suggestion.
Srujan

Hi,
please see note 322517 and related!
Furhtermore please the search in SDN, there are several threads dealing with this
issue.
Regards, Gerhard

How to hide fields in BP search tab of CIC Winclient ????

Hi All,
      In IC winclient my requirement was to hide the IBase fields from BP search tab. I have done that by changing the html file in SMW0 and assigning it in profiles for search strategies.
But, now when I search for BP in CIC0 it doesnt get searched. I mean after search, the result fields dont get filled with any data. If I revert my changes everything works properly.
Are there any other changes required to be done ????
Am I missing some step(s) in between ??
Any suggestions would be of great help !!!!
Regards,
Ashish

Hi Anirban,
       That is exactly the code I have deleted.
I have carried out the following steps :-
1) Copied HTML obj. - CRM_CIC_EMP_SEARCH to ZASH_BPSEARCH. Deleted exactly the code you've specified.
2) In define profiles for search strategies
- Copied ISM_BPSEARCH to ZASH_BPSEARCH
- Copied CRM_ISM_SUBCREATE2 to ZASH_CRM_ISM_SUBCREATE2
- In search attributes->General tab-> Changed HTML for BP Search to ZASH_BPSEARCH.
3) In Customer specific system modi->Define customer specific search control-> Copied the following entries
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     DESCR     X
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     DEVICEID     X
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     GUID_COMPC
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     IBASE
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     INSTANCE     X
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     OBJECT_FAMILY     X
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     OBJECT_ID     X
O_ISM_BPSEARCH     CCMIBCOMPFIELDS     PRODUCT_ID     X
and changed O_ISM_BPSEARCH to ZASH_BPSEARCH and removed the X flag from all entries
4) In define IC winclient profile
CONTACT_SEARCH_CONFIGURATION = ZASH_BPSEARCH
Regards,
Ashish

Cic winclient : Extra search field is populating with BP number

Hi guys
I enhanced the IC WINCLIENT search criteria with Extra field ( BP External number) in the BP extended search area i.e application area by adding the HTML code and I Modified all the relevant function modules, when I am searching with BP External number it was working fine, <b>except in the result screen Extended field ( BP External number) is filling with BP Number not with the BP External number .</b>
is it required to make any changes in the html code
I did the below HTML code
<TR><TH align=left width=28%>BP External Number</TH>
<TD width=72%><INPUT name=BP1_BPEXT size=20 maxLength=20 type=TEXT/PLAIN>
</TD></TR>
Pls help me what I am missing
Thanks in advance
Warm regards
Rajasekhar
<b></b>

Hello,
please see note 950975 and check IE versions and also check that the latest GUI patch is available on the users PCs.
Regards, Gerhard

CIC - Winclient : Automatic bp-popup in inwait mode ?

Hello,
is possible to get the bp-popup in inwait mode automatically,
as it happens when I search manually for a phone number ?
When I search manually for a phonenumber, system pop-ups automatically
a window, if there are more then one bp found in system.
Now I want to know if this automatic bp-popup is possible in inwait mode in cic ?
Hope someone can help me !
Thanks and best regards
Gerd

Has nobody a solution ?
Check again.

CIC Winclient Behavior

Hi Gurus,
Here is some strange problem on our system hoping for help!!!
When we execute transaction CIC0 and within CIC0 (first time from CIC0) If I execute VA03 (R/3) from call processing area we get an error 'connection to other system could not be established'. Right after this error if we execute VA03 from call processing area it will take us to R/3 Logon screen.
Did it happen to any one?
Does any one know how to fix this?
If we exit CIC0 and get back in will have same error.
I am looking to get rid of error and expecting the logon screen any time or every time when va03 or sale transactions executed.
Thanks in advance
Raman

Hello Kripa,
   Here si the configuration:
    Earlier setting was everything was using 1 RFC user ID which has all full rights in R/3, Security audit has failed and needed to modify. When Order gets created can be used above RFC but to inquire and order review should use their user ID.
   So modifications have been done.
   Any guidance will be helpful.
Thanks
Raman

CIC winclient screen is blank

Hello Experts,
In our project, for some users, when they entered into the win client screen, the BP search screen is displaying with blank screen means o fileds nothing , it is completely whit.
Please could you help to fix this?

Hello,
please see note 950975 and check IE versions and also check that the latest GUI patch is available on the users PCs.
Regards, Gerhard

Making the BP Fact Sheet as the default page in CIC

Hi All,
How to make the BP Fact Sheet as the default page in the CIC WinClient. What is the config (IMG) path/ transaction code to do this change? Please let me know.
Thanks in advance.
--R D

Hi R D,
the transaction code is CRMC_CIC_WSP3 -
'Define Profile for Automatically Created Workspaces'
Best regards,
Gerhard

What are the major issues in implementation SAP CRM sales and CIC.

Hi
We are newly implanting the project to the mobile Manfaturing Company. Our Clint is going for are looking to implement the CIC interaction center win Clint and the Sales modules of CRM .
We have some 3rd parry raw data with us with that raw data we are calling to the customers and we want create the opportunity in the CIC after that we will convert the opportunity as a sales with our other sales people. After that they will sale that product to that customers.
We have the back end of the R/3 SD, MM modules implemented for Clint.
Now 1) I want to know after implementation what are the major issues will come in the project normally for the conman Sales and CIC Win Clint projects kindly give the some issues normally come and solutions for the problems also.
My motto is that if I know the issues I can make preparation for that conman issues and I will make my project with good effective and smooth running ..
with Regards,
prakesh
Edited by: prakesh on Dec 9, 2009 6:04 AM

hi prakesh,
firstly, cic winclient is an older version and obsolete so its better to implement the new crm version.
secondly, in any case if you want to implement, then your 3rd party raw data has to be mapped with the SAP system which could be a problem. Middleware could be a lot of effort. Rest all depends on how much customization you need for your business requirement in cic and sales. In case you are implementing standard functionality mostly then no major complications are expected otherwise lot of development effort may be required.
regards
shikha

Enhance CIC - allow custom relation type

Hello,
I am trying to enhance the CIC WinClient in a CRM 5.0 system. When you have a BP open, you have a button to quickly add a new contact person. We already enhanced the popup with several custom fields by implementing the Badi IF_EX_CRM_IC_BP_SEARCH / CRM_IC_BP_SEARCH, but now I also want to give the user the option of specifying the relation type in which the BP and the CP are linked, and not only have the default BUR001.
With debugging I have found that in FM BUPR_CONTP_CREATE the relation is defined with a constant,
LS_BUSRDIINIT-RELTYP = GC_RELTYP_CONTACTP
This FM is called ultimately called from a FM LCRM_CIC_BP_SUBU35 which is outside the Badi implementation (meaning we have already left the Badi with END METHOD).
Since I am kinda new to ABAP development, is there another Badi anybody knows that I could implement here, or would I have to copy basically the whole CIC into a Z namespace? I was asked to not use modifications here...
Thanks!
Thomas

Hi Rahul,
Please see my responses, they might help...
http://forums.sdn.sap.com/thread.jspa?threadID=1923438&messageID=10138718#10138718
Regards,
BJ

CIC WinClient

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