Cisco IronPort Customer Support - Alert

Dear Cisco IronPort customers.
As of 2:30PM PST 08/06/2010 the Cisco IronPort Customer Support ticketing system experienced a system problem that may prevent customers from being able to view their open support tickets. If you are encountering a new Cisco IronPort appliance problem or need an update on an existing problem, please call us at (877) 641-IRON or (650) 989-6533.
We hope to have this problem resolved within the hour, and appologize for the inconvenience.
Cisco IronPort Customer Support Management

Update As of 3:32PM PST the Cisco IronPort Customer Support ticketing system problem has been resolved. Customer should be able to view their tickets and ticket updates at this time.

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Cisco IronPort AsyncOS 6.7.6-068 for Management GA Notification

Cisco is pleased to announce the General Availability (GA) of a new major release of AsyncOS 6.7.6-068 for
Management to all customers. This release applies to all our Security Management Appliances (M-Series).
AsyncOS 6.7.6-068 for Management enables Centralized Tracking and Reporting for the new features introduced in AsyncOS 7.0 for Email.
New Features and Enhancements in AsyncOS 6.7.6-068 for Management
New Feature: Centralized support for the reporting and tracking changes in the AsyncOS for Email release 7.0:
RSA Data Loss Prevention
Marketing Message Detection
New Feature: Reporting by ESA Groups
Enhanced: Domain-Based Executive Summary Report now configurable by:
Domain of Email Server
Domain of Email Address
Fixes in AsyncOS 6.7.6-068 for Management
Fixed: MemoryError after losing Housekeeper thread [Defect ID: 52048]
Fixed: The Show Details link results in a timeout [Defect ID: 51558]
Fixed: Safelist/Blocklist should be exportable via CLI [Defect ID: 43360]
Fixed: LDAP Query strips spaces [Defect ID: 46099]
Fixed: Tracking database time does not update after system timezone is changed [Defect ID: 49407]
Fixed: Application error when accessing Online Help from the End User Spam Quarantine page [Defect ID: 52395]
This release has gone through our beta program, internal soak tests and is also running in production at our FCS customers.
Please upgrade at your convenience and let us know how you like this new release!
Cheers,
Jakob

Hi,
We identified an issue in AsyncOS 6.7.6-068 for Management that under certain circumstances can cause loss of historical reporting data when reporting groups are configured. To ensure a high quality release, further testing on our side is required.
6.7.6-068 is no longer available for upgrade to your M-Series appliances.
If you already upgraded to 6.7.6-068 we strongly recommend to disable group based reporting to avoid being affected.
We expect to release a new improved build of 6.7.6 shortly and apologize for any inconvenience or confusion this might have caused.
If you are required to upgrade to 6.7.6 before a new build is available, please contact Cisco IronPort Customer Support.
I'll let you know once the new build is available...
Best Regards,
Jakob

Cisco Ironport management interface IP configuration?

Hi,
For configuring the management interface IP for Cisco Ironport device, should it be on the public IP address or private IP address? Could you please confirm the IP address desing for the ironport management interface? thanks
arman

Greetings Aman,
The answer to this question depends on several factors, what you intend to do with the appliance, how you intend on allowing access to the appliance and where it sits in your network. Typically customers will utilize the management interface on their internal network thus giving it a private IP. This way the web interface, ssh and ftp access are allowed internally but not to the public. Those services can be enabled on other interfaces as well, but the most common practice is to set up the management interface for internal access only on your private network.
Christopher C Smith
CSE
Cisco IronPort Customer Support

Cisco IronPort Alert Notification 12/15/2011

To Cisco IronPort customers:
License key notification emails that were sent from Cisco IronPort yesterday between 11am and 4PM PST and that appear to have incorrect end dates can be disregarded. The key information within those emails contained old data. Customers can view their correct license key information through the Cisco IronPort appliance GUI.
We sincerely apologize for any confusion this has caused.
Best regards,
Cisco IronPort

Hi, this is a (XML) report generated by AutoSupport feature. It contains information about alerts, uptime, output of status command etc.
AutoSupport is used by Cisco to better support and design future system changes and it can be used for some troubleshooting purposes also.
AutoSupport can be enabled/disabled in System Administration -> Alerts -> Alert Settings.
You can choose to send these reports only to the Cisco and not to send weekly reports to system users configured on the appliance by removing checkbox "Send copy of weekly AutoSupport reports to System Information Alert recipients.". Reports are sent to users configured to receive system alerts (info level).

Is it Support Network News Transfer Protocol On Cisco Ironport WSA S670?

Hi,
I have an issue whith a costumer with Cisco Ironport WSA S670, my question is if the WSA support NNTP?
Thanks
Alex Juache

Hi Alejandro,
The WSA does not support NNTP.
Sincerely,
Erik Kaiser
WSA CSE
WSA Cisco Forums Moderator

Cisco Ironport S160 Port forwarding

Hi,
We've got a device within the network which needs to send data out to a website on port 5009. We've setup the following to allow the traffic
- Identity with the interal IP as member and bypass the proxy (the device can only be configured with the Proxy IP and port, no logins)
- Added Port 5009 n HTTP Ports to Proxy
- Added the destination IP n L4 Traffic allow list
We are still not able to route the traffic.
We then tried to get the traffic coming in the other way. We've asked the ISP to put in a port forwarding to forward traffic on Port 5019 to the device. This is also not working. We can get to the device on the internal Port without any issues. The question does the IronPort need to be configured to allow the traffic coming in? We dont have any other incoming port forwarded traffic.

Hello,
I will need a quick explanation on how your environment is laid out for your Web Content Appliance.
1. Is your proxy transparent or explicitly proxied? Do you have multiple proxies that you are load balancing?
2. If it is explicit, do you use a PAC file or is the proxy configured in the network configuration?
3. If it is transparent, what do you use to redirect traffic? Is it wccp or L4 redirection? What kind of device are you using to redirect traffic? ASA, Catalyst, Nexus, something else?
4. Is there any third party devices being used between the proxy and the clients or between the proxy and the outside world?
5. What are your authentication requirements? How are you authenticating them (NTLMSSP, TUI, or Basic)?
Thank you for answering these questions.
Christian Rahl
Customer Support Engineer
Cisco Web Content Security Appliance
Cisco Technical Assistance Center RTP

Custom Email Alert Template Issue - Users not getting customized emails

I have recently customized the XML alerts template (AlertTemplates.xml) for our site collection in SharePoint 2010 to exclude specific fields in the email when users who have subscribed to a list using the "Alert Me" feature. I have renamed
the custom alerts XML file and loaded the custom template in the following directory (%ProgramFiles%\Common Files\Microsoft Shared\Web server extensions\14\TEMPLATE\XML) and restarted IIS. Once users subscribe to the alerts using the list using the "alert
me" function they received the customized email as intended.
We needed to auto-subscribe users to the email alerts so what I did was used a powershell script to add users to the alert subscriptions using the script shown in below:
Import-Csv D:\Temp\filename.csv | ForEach-Object{
$webUrl=$_.WebUrl
$listTitle=$_.List
$alertTitle=$_.AlertTitle
$subscribedUser=$_.SubscribedUser
$alertType=$_.AlertType
$deliveryChannel=$_.DeliveryChannel
$eventType=$_.EventType
$frequency=$_.Frequency
$oldAlertID=$_.ID
$web=Get-SPWeb $webUrl
$testAlert = $web.Alerts | WHERE { $_.ID -eq $oldAlertID }
IF ($testAlert) {
$web.Alerts.Delete([GUID]$oldAlertID)
Write-Host Old alert $oldAlertID deleted. -Foregroundcolor Cyan
$list=$web.Lists.TryGetList($listTitle)
$user = $web.EnsureUser($subscribedUser)
$newAlert = $user.Alerts.Add()
$newAlert.Title = $alertTitle
$newAlert.AlertType=[Microsoft.SharePoint.SPAlertType]::$alertType
$newAlert.List = $list
$newAlert.DeliveryChannels = [Microsoft.SharePoint.SPAlertDeliveryChannels]::$deliveryChannel
$newAlert.EventType = [Microsoft.SharePoint.SPEventType]::$eventType
$newAlert.AlertFrequency = [Microsoft.SharePoint.SPAlertFrequency]::$frequency
if($frequency -ne "Immediate"){
$AlertTime=$_.AlertTime
$newAlert.AlertTime=$AlertTime
$newAlert.Update()
Write-Host Created $newAlert.Title for $subscribedUser . -Foregroundcolor Cyan
} ELSE {
Write-Host Alert $alertTitle for $subscribedUser already done. Moving on. -Foregroundcolor Magenta
When I ran the script and added the users and restarted the service, all users who were auto-subscribed via this method would get the email without the customizations that were done in the custom template.
All users who manually subscribed to the list using the "Alert Me" function would get the customized email.
Does anyone know why users who manually subscribe would get the custom email alert and why users who were auto-subscribed using the powershell script do not get the custom email alert?

Hi,
To deploy custom alert template file, we would load changes into SharePoint and restart SharePoint 2010 Timer Service from Windows Service. If you create your own AlertTemplate in the custom_alerttemplates.xml, you will need to set the set the SPList.AlertTemplate
property of the list. Then delete and re-subscribe to the alerts for the list.
Please refer to:
http://blog.zebsadiq.com/post/SharePoint-2010-custom-alert-template.aspx
Regards,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected] .
Rebecca Tu
TechNet Community Support

Custom Alert Email Templates Issue - List Alerts emails not using customized XML alert template

I have recently customized the XML alerts template (AlertTemplates.xml) for our site collection in SharePoint 2010 to exclude specific fields in the email when users who have subscribed to a list using the "Alert Me" feature. I
have renamed the custom alerts XML file and loaded the custom template in the following directory (%ProgramFiles%\Common Files\Microsoft Shared\Web server extensions\14\TEMPLATE\XML) and
restarted IIS. Once users subscribe to the alerts using the list using the "alert me" function they received the customized email as intended.
We needed to auto-subscribe users to the email alerts so what I did was used a powershell script to add users to the alert subscriptions using the script shown in below:
Import-Csv D:\Temp\filename.csv | ForEach-Object{
$webUrl=$_.WebUrl
$listTitle=$_.List
$alertTitle=$_.AlertTitle
$subscribedUser=$_.SubscribedUser
$alertType=$_.AlertType
$deliveryChannel=$_.DeliveryChannel
$eventType=$_.EventType
$frequency=$_.Frequency
$oldAlertID=$_.ID
$web=Get-SPWeb $webUrl
$testAlert = $web.Alerts | WHERE { $_.ID -eq $oldAlertID }
IF ($testAlert) {
$web.Alerts.Delete([GUID]$oldAlertID)
Write-Host Old alert $oldAlertID deleted. -Foregroundcolor Cyan
$list=$web.Lists.TryGetList($listTitle)
$user = $web.EnsureUser($subscribedUser)
$newAlert = $user.Alerts.Add()
$newAlert.Title = $alertTitle
$newAlert.AlertType=[Microsoft.SharePoint.SPAlertType]::$alertType
$newAlert.List = $list
$newAlert.DeliveryChannels = [Microsoft.SharePoint.SPAlertDeliveryChannels]::$deliveryChannel
$newAlert.EventType = [Microsoft.SharePoint.SPEventType]::$eventType
$newAlert.AlertFrequency = [Microsoft.SharePoint.SPAlertFrequency]::$frequency
if($frequency -ne "Immediate"){
$AlertTime=$_.AlertTime
$newAlert.AlertTime=$AlertTime
$newAlert.Update()
Write-Host Created $newAlert.Title for $subscribedUser . -Foregroundcolor Cyan
} ELSE {
Write-Host Alert $alertTitle for $subscribedUser already done. Moving on. -Foregroundcolor Magenta
When I ran the script and added the users and restarted the service, all users who were auto-subscribed via this method would get the email without the customizations that were done in the custom template. All users who manually subscribed to the list
using the "Alert Me" function would get the customized email.
Does anyone know why users who manually subscribe would get the custom email alert and why users who were auto-subscribed using the powershell script do not get the custom email alert?

Hi ,
According to your description, my understanding is that users who were auto-subscribed using the PowerShell script do not get the custom email alert.
For your issue, it can be caused by the auto-subscribed alert email which is generated by PowerShell script is using OOTB alert template. You can add the following script into your script for setting
the alerts’ alert email template:
$contentService = [Microsoft.SharePoint.Administration.SPWebService]::ContentService
$AlertsTemplateCollection =new-object Microsoft.SharePoint.SPAlertTemplateCollection($contentService)
$newAlert.AlertTemplate = $AlertsTemplateCollection["YOUR_UNIQUE_TEMPLATE_NAME_VALUE"]
Reference:
http://sadomovalex.blogspot.com/2012/03/one-problem-with-updating-alert.html
Thanks,
Eric
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support,
contact [email protected]
Eric Tao
TechNet Community Support

Email Alert Template Issue - List Alerts (Alert Me) emails not using customized XML alert template

We have recently customized the XML alerts template (AlertTemplates.xml) for our site collection in SharePoint 2010 to exclude specific fields in the email when users who have subscribed using the "Alert Me" feature. We have renamed the
custom alerts XML file and loaded the custom template in the following directory (%ProgramFiles%\Common Files\Microsoft Shared\Web server extensions\14\TEMPLATE\XML) and restarted IIS. Once users subscribe to the alerts using the list "alert me"
function they received the customized email as intended.
We needed to auto-subscribe users to the email alerts so what we did was use a powershell script to add users to the alert subscriptions using the script shown below:
Import-Csv D:\Temp\filename.csv | ForEach-Object{
$webUrl=$_.WebUrl
$listTitle=$_.List
$alertTitle=$_.AlertTitle
$subscribedUser=$_.SubscribedUser
$alertType=$_.AlertType
$deliveryChannel=$_.DeliveryChannel
$eventType=$_.EventType
$frequency=$_.Frequency
$oldAlertID=$_.ID
$web=Get-SPWeb $webUrl
$testAlert = $web.Alerts | WHERE { $_.ID -eq $oldAlertID }
IF ($testAlert) {
$web.Alerts.Delete([GUID]$oldAlertID)
Write-Host Old alert $oldAlertID deleted. -Foregroundcolor Cyan
$list=$web.Lists.TryGetList($listTitle)
$user = $web.EnsureUser($subscribedUser)
$newAlert = $user.Alerts.Add()
$newAlert.Title = $alertTitle
$newAlert.AlertType=[Microsoft.SharePoint.SPAlertType]::$alertType
$newAlert.List = $list
$newAlert.DeliveryChannels = [Microsoft.SharePoint.SPAlertDeliveryChannels]::$deliveryChannel
$newAlert.EventType = [Microsoft.SharePoint.SPEventType]::$eventType
$newAlert.AlertFrequency = [Microsoft.SharePoint.SPAlertFrequency]::$frequency
if($frequency -ne "Immediate"){
$AlertTime=$_.AlertTime
$newAlert.AlertTime=$AlertTime
$newAlert.Update()
Write-Host Created $newAlert.Title for $subscribedUser . -Foregroundcolor Cyan
} ELSE {
Write-Host Alert $alertTitle for $subscribedUser already done. Moving on. -Foregroundcolor Magenta
When we ran the script and added the users and restarted the service, all users who were auto-subscribed via this method get the email without the customizations that were done in teh custom alert template. All users who manually subscribed on their
own to the list using the "Alert Me" function would get the customized email.
Does anyone know why users who manually subscribe to the alerts get the customized email, and users who were auto-subscribed using the powershell script do not get the customized email and get the standard generic email template?

Hi ,
According to your code, it create a new alert using SPUser.Alerts.Add() method. For this method, it will create a new alert based on the predefined alert template by default.
If you only assigned the custom alert template to the list, users who manually subscribe to the alerts get the customized email, but users who were auto-subscribed using the PowerShell script get the standard
generic email template.
For your issue, you can set the new alert ‘s alert template:
http://social.technet.microsoft.com/Forums/en-US/1b19c12f-fc37-48cf-8b59-6c09f095dc23/custom-alert-email-templates-issue-list-alerts-emails-not-using-customized-xml-alert-template?forum=sharepointgeneralprevious
Here is a good blog you can have a look:
http://blogs.msdn.com/b/sharepointdeveloperdocs/archive/2007/12/07/customizing-alert-notifications-and-alert-templates-in-windows-sharepoint-services-3-0.aspx
Thanks,
Eric
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support,
contact [email protected]
Eric Tao
TechNet Community Support

Cisco Ironport Certificate ISsue

Hai All,
We have cisco ironport WSA 370 version 7.5 .
We need to decrypt some https traffic . But the issue is our corporate AD support only 2048 bit cert. But our WSA box only support 1024.
Heared that asycos 7.7 (new release) support 2048 bit cert. When i check the 7.7 guide, its not mentioned. Can you please suggest???

Hi Mohamed,
There is a feature request so the WSA can generate 2048 bit certificate; but you can upload a an Intermediate root signing certificate to the appliance.
Look for "Uploading a Root Certificate and Key"
https://www.cisco.com/en/US/docs/security/wsa/wsa7.7/User_Guide/WSA_7.7.0_UserGuide.pdf
HTH,
Luis Silva
"If you need PDI (Planning, Design, Implement) assistance feel free to reach"
http://www.cisco.com/web/partners/tools/pdihd.html

CS3 on Mac and OS X Yosemite 10.10 How do I reach customer support?

I'm running Photoshop CS3 on Mac and updated to OS X Yosemite 10.10 I now get a licensing stopped working alert. It says I need to uninstall and reinstall or contact Adobe customer support. How do I reach customer support?

Adobe does not support CS3 at all. Adobe will not give you the time of day.
Your best bet is to get advice from users here who use CS3 under Yosemite—but you won't fine many of those.
I you do a forum search, you'll see many users who have been advised to downgrade to Mavericks.

Configuring Cisco/IronPort plugin for Outlook with CRES

With the discontinuation of the IronPort IEA appliances we are getting ready to move from our on-premise IEA appliances to CRES. I have a demo key for Encryption that I am running on my C660s and I have an Outlook client configured with the Email Security Plug-In version 7.2.0.39. Currently the Outlook Plug in is configured to point to our on premise IEA appliances for the Server URL attribute in Desktop Encryption Options and is working great.
My question is, what do I use to connect it to CRES for desktop encryption?
The Admin guide "Cisco IronPort Email Security Plug-in 7.2 Administrator Guide" page 4-46 just says "Server URL Enter the URL for your Encryption server."
Thanks

Hi Jason,
Thanks for your question. The short answer is https://res.cisco.com:443 HOWEVER please note the following two points. First, you will need a CRES account, so that you can download a token to use with the plugin, to authenticate to CRES; you cannot use the default token which you have probably been using with your IEA. Second, using the current Outlook plug-in version 7.2 with CRES is not supported; it works, but it is not supported. There are plans to release a supported version.

I have a cisco ironport c170, i want set up URL redirect? But i don't khow how to ? Can you help me?

I have a cisco ironport c170, i want set up URL redirect? But i don't khow how to ? Can you help me?

The C170 does not support URL redirection prior to OS release 8.5. What exactly do you need to accomplish?

QoS Cisco SCE8000, Caching Cisco IronPort WSA, Loadbalancing Cisco ACE solution

Hi all,
Our customer is a mobile operator. They need a integrated solution for caching, QoS and Loadbalancing in a combination. From my understanding of their goals, they need to providing stable and speedy broadband access as well as good user experience by the differentiation service offering. They need to classify IP traffic and prioritize and control of content-based services for a given subscriber while transparently and dynamically redirect and load balance the application level classified of IP traffic to a proxy caching server regardless of protocols such as http, https, ssl, ftp, flv, mms and rstp, sip, p2p....
Attached pls find the RFP and technical specification for Caching and QoS.
I appreciate your expertise to consult me whether I can propose for them the Cisco ACE standalone appliance or ACE engine module for 7600/6500 for loadbalancing, Cisco IronPort WSA for caching and dual Cisco SCE8000 for QoS as an integrated solution. Is this solution feasible/workable and where could I find the same reference or solution design or technical guidance on this?
Thanks a lot and would like to hear from you at the soonest!
Best regards,

Cisco SSH v2 support diffie-hellman-exchange-group-sha1 ?

one of my router are scanned by Foundstone and get an alert :
""The SSH2 protocol specification requires that a SSH2 server support the
diffie-hellman-group1-sha1 key exchange algorithm. This key exchange
algorithm is considered strong, but faces a potential weakness in that the
same prime number is used for all key exchanges."
SO wanna check if cisco SSH2 can support the diffie-hellman-exchange-group-sha1? If yes, which IOS version required? ( have relevent link is appreciate)
thx..
..peter cheung

read http://www.cisco.com/en/US/docs/ios/sec_user_services/configuration/guide/sec_secure_shell_v2.html#wp1082528

Cisco IronPort Customer Support - Alert

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