Cisco Profile 52/55 Dual - displays video on only one screen after software upgrade 7.1.4

Hi,
I've upgraded the Profile 52/55 Dual system to TC 7.1.4 and it no longer shows video on both screens during a conference. It displays content on the second screen fine. It worked in version 6 so I wonder if something changed in the software or the endpoint requires some additional configuration.
I've checked settings under Configuration > System Configuration > Video > Monitors and it's set to Dual. I've changed it few times and set it back to Dual but this didn't resolve the issue. I can't see any dual screen option key added under system information but I assume it has a dual screen option hence it's a dual screen system.
Do I need to change any settings?

Hi Patrick
Thank you very much for your response.
The system doesn’t have a remote control as such, it’s an MX700 so it has the 10inch touch panel, I had some engineers onsite attempting to bring the self-view image up using the panel but the only image that they managed to retrieve was a self-view PIP on the main image.
If I change the self-view settings in the configuration nothing appears to happen on the codec, the second monitor will only display the presentation, it’s as if the system is stuck in dual screen presentation only, even though when I set the system to dual screen, flick it back to single screen, set it to dual screen, back to the same situation no image unless there is a presentation being sent.
I have ensured that these settings are forced on the system
xconfig Video Monitors: Dual
xconfig Video CamCtrlPip CallSetup Mode: Off
xconfig Video SelfviewDefault Mode: Off
xconfig Video SelfviewDefault OnMonitorRole: Second
xconfig Video SelfviewDefault FullscreenMode: On
But no matter what I do I am unable to get the behaviour that I expect, this is why I have posted on this forum, I seem to think that the problem may be related to a software bug, however I am unable to downgrade as that would stop the control panel from working (this system doesn’t have a remote), and I see no mention of a second monitor issue reading the release notes, I have checked the online bugs and cannot find anything there either. so I am wondering if someone in Cisco has any idea as to what is happening here.
I thought about trying to use TC console to see if I could force a layout via this tool / or at least see what layouts are on the system, however the TC console version 6 will not connect to this system (I think this is more firewall related than system, as standard telnet and ssh attempts fail also).
Again I appreciate any and all assistance provided greatly, I am completely baffled as to what is happening here.
Cheers

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