Cisco Unity 4.x not recognising DTMF tones from phones

I have cisco call manage 4.x and Unity 4.x . I have set up IVR but the IVR does not accept DTMF tones. Any suggestions anyone

Go to the Unity tools and you'll find the port status monitor there, open up all ports you have for inbound and then watch the output, if Unity is receiving the DTMFs you'll see the messages and the DTMF it received.
If you don't see any DTMFs messages then most lilely DTMFs are never reaching Unity and the problem is somewhere else.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

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Seaport#
Seaport#
Seaport#! Pressing digit "9" on VoIP phone
Seaport#
Seaport#
Seaport#
Seaport#
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Seaport#
Seaport#! Pressing digit "9" on VoIP phone                " on VoIP phone                 5" on VoIP phone
Seaport#
Seaport#
Seaport#
*Nov 5 15:42:14.913: //1181/00B99D4F0500/CCAPI/cc_api_call_digit_begin:
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Seaport#
Seaport#
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Seaport#
Seaport#
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voice service voip
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allow-connections h323 to h323
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allow-connections sip to h323
allow-connections sip to sip
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
bind control source-interface Loopback0
bind media source-interface Loopback0
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729r8
codec preference 3 g729br8
interface Loopback0
ip address 172.16.88.254 255.255.255.255
ip pim sparse-dense-mode
h323-gateway voip interface
h323-gateway voip bind srcaddr 172.16.88.254
interface GigabitEthernet0/1
ip address 192.168.200.254 255.255.255.0
duplex auto
speed auto
interface Loopback0
ip address 172.16.88.254 255.255.255.255
ip pim sparse-dense-mode
h323-gateway voip interface
h323-gateway voip bind srcaddr 172.16.88.254
interface GigabitEthernet0/1                                   <- interface to proprietary device
ip address 192.168.200.254 255.255.255.0
duplex auto
speed auto
interface GigabitEthernet0/2                                  <-interface to Local LAN supporting IP Phones
ip address 10.10.10.254 255.255.255.0
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codec g729ar8
codec g729abr8
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Cisco Unity 4.x not recognising DTMF tones from phones

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