Clarification regarding Service Desk

Dear Experts,
We are currently setting up Service Desk functionality for our landscape using Solution Manager 7.0
EhP1.
Following the material available on the SMP, we are now able to create messages within the Solution
Managers(internal support desk) and also in the OSS(Primary Support).
We have a CSS system here internal to SAP to which we raise most of our messages. Please suggest if its possible to configure the service desk such that the messages are sento this CSS system instead
of the Primary support.
Basically, would there be a way to customize the "Send to SAP" action such that it connects to CSS
instead of OSS?
Any suggestion will be appreciated.
Best Regards,
Srikishan

This will answer ur query
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
Regards
Prakhar

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Service desk message view from ECC

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I have following queries regarding service desk in solution manager.
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2. When a message is created through satellite system support message should display TCode in support message.
3. In service desk mail (New message/ )attachment of message is not appearing. Currently it visible in solman ticket, As per requirement attachment of message should also be mailed.
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You don't need to login to SOLMAN, he can use Workcenter for this to see messages. Please check this below link to know more about Workcenter:
http://help.sap.com/saphelp_smehp1/helpdata/en/6a/4b4713fc2e45ad921a20b0831d07a5/content.htm
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In service desk mail (New message/ )attachment of message is not appearing. Currently it visible in solman ticket, As per requirement attachment of message should also be mailed.
In standard system this is not available. You can create development rrequest for this as per Note 11.
4. while creating message end user should not login to solution manager. Communication between ECC and Solman has to automatic
Check Workcenter as i already explained before.
Also check:
http://help.sap.com/saphelp_smehp1/helpdata/en/b3/64c33af662c514e
10000000a114084/frameset.htm

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Dear Antony,
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Hello Nikhil,
I read this thread in context to similar problem I am facing.
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Dear SAP colleagues,
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4. I edit the message
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Dear Rajeev,
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CP2009

How to log in to Service Desk to create sample message to SAP?

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GN

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Automatic Message Processor Assignment In Service Desk Message

Dear Expert,
We have configured Service Desk as per the web log in the following link
[/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i|/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i]
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Service Desk Graphics

Hi All,
I am configuring services desk with SP 15.But when i click on tab Graphics , i am not getting any results.
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Hi ,
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Service desk settings, automatic email status message change

Hi,
I'm working at Solution Manager 7.0 SP16. I've configured and working Service Desk scenario and it works. Now I'm trying configure automatic email at status change of messages, but It doesn't work
I'm following spro transaction, and SAP Note 691393. I am configuring Service Desk Specific Scenario Settings -> Automatic Email at status change.
I've checked:
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- Business partners emails are mantained.
I made the configuration suggested as described SAP Note 691303 SAP Tutor. Following SAP Tutor I go to transaction sppfcadm->select crm_order->botton "define action profile and actions"->Action Profile(left view) and SLFN0001_ADVANCED(right view)->mode change->new entry...   I follow the next slides at SAP Tutor.
At the end, when I check results, I go to the support message (transaction crm_dno_monitor) to edit-> Fast Entry->service process->status->In process and I press button save. So I go to Transaction data->Actions but any about the send mail action
Please could you help me??
Thanks and Regards
Raul Aguilar

Hi Mahantesh,
The settings that I've defined at the start condition are:
Transaction sppfcadm->select CRM_ORDER->button "Condition Configuration"->button technical names on->select action AI_SDK_STANDARD(double click)->change edit mode->right frame button create and select the new condition "Send an email to the author when status of message changes"->start condition tab->button edit condition->Name: Zsend_email->Condition definition:User status->Operators "="->constant "status profile"->SLFN0001 "Service Desk Status header"->Status E0002 "In process"->boton transfer condition->save button. At the end I have:
&CRM Service Process.User    =
Status&                                  E0002SLFN0001
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In order to test I go to Transaction data->Actions:
I've a line: wth a red circle, Action="send an email to author when status of message has changed" and start condition:
&CRM Service Process.User      =
Status&                                    E0002SLFC0001
Please could you help me?
Thanks and regards
Raul

Service Desk - Status of messages on Portal

Hi,
We are using Solution Manager 7.0 and Enterprise Portal 7.0. We are using the Service Desk functionality via Portal.
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Wel now users can access remotely via web using the standard interface or Workcenter for which they dont have to login to solman using SAP GUI
it a web based interfact not only for reporter but processsor too
But if only interested in webservice which are available then check this out
https://websmp202.sap-ag.de/~sapdownload/011000358700003503092006E/ServiceDesk_WebServiceAPI.pdf
Regards
Prakhar
Edited by: Prakhar Saxena on Apr 2, 2009 2:12 PM

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SAPSoftwareComponentPatch
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SAPSubject
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Regards, Richard Pietsch

can you please check the WIKI Solution manager Service Desk Integration with third party service desk - SAP Solution Manager - Security and Authorizat…

Clarification regarding Service Desk

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