Clear FORM of CSXSRCT1.fmb in TeleService 11.5.10

Hello,
Oracle Telservice 11.5.10 supplied 2 custom tabs for programmers (CSXSRCT1.fmb,CSXSRCT2.fmb).
However, when the custom1 tab include values in the fields that were created in it, and the user attempts to press 'New' for creating a new Service Request -
The CUSTOM1 fields are not beeing cleared. (values of previous record remain).
Where exactly in the CSXSRCT1.fmb is the correct place to perform the CLEAR BLOCK / CLEAR RECORD ?
Thanks
Dorit

is it Oracle Applications? Then its good to copy the question to the EBS-Forum too...

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