Client getting disconnected with CTISVR

Hello Everyone,
I am using ICM 8.5(2).Recording servers which are communicating with ctisvr are getting disconnected continuously.
While observing the logs ,found the below mentioned termination reason.
14:19:16:421 cg1B-ctisvr Transmit queue limit of 15000 messages exceeded by client PGUser (session 223).
14:19:18:499 cg1B-ctisvr SESSION 223: Terminating client PGUser at (172.19.241.16:3440), E_CTI_UNSPECIFIED_FAILURE
14:19:18:499 cg1B-ctisvr Trace: CTILockObject::Unlock - WARNING: - Long Lock Warning on Global\Session Lock, Thread 4500 held lock for 2078 ms, exceeded threshold 500 ms
14:19:18:499 cg1B-ctisvr Trace: TransportProtocol::QueueMSG - PGUser (SessionID 224) , Message queued:  (11517 msgs in the queue, max:15000)
14:19:18:499 cg1B-ctisvr Trace: TransportProtocol::QueueMSG - Verint (SessionID 226) , Message queued:  (13639 msgs in the queue, max:15000)
14:19:18:499 cg1B-ctisvr Trace: CTILockObject::Unlock - WARNING: - Long Lock Warning on Global\Master Session Lock, Thread 4500 held lock for 2078 ms, exceeded threshold 500 ms
14:19:18:499 cg1B-ctisvr Trace: TransportProtocol::UnQueueMSG - PGUser (SessionID 224) , Message unqueued:  (11516 msgs in the queue, max:15000)
14:19:16:421 cg1B-ctisvr Transmit queue limit of 15000 messages exceeded by client PGUser (session 223).
14:19:18:499 cg1B-ctisvr SESSION 223: Terminating client PGUser at (172.19.241.16:3440), E_CTI_UNSPECIFIED_FAILURE
14:19:18:499 cg1B-ctisvr Trace: CTILockObject::Unlock - WARNING: - Long Lock Warning on Global\Session Lock, Thread 4500 held lock for 2078 ms, exceeded threshold 500 ms
14:19:18:499 cg1B-ctisvr Trace: TransportProtocol::QueueMSG - PGUser (SessionID 224) , Message queued:  (11517 msgs in the queue, max:15000)
14:19:18:499 cg1B-ctisvr Trace: TransportProtocol::QueueMSG - Verint (SessionID 226) , Message queued:  (13639 msgs in the queue, max:15000)
14:19:18:499 cg1B-ctisvr Trace: CTILockObject::Unlock - WARNING: - Long Lock Warning on Global\Master Session Lock, Thread 4500 held lock for 2078 ms, exceeded threshold 500 ms
14:19:18:499 cg1B-ctisvr Trace: TransportProtocol::UnQueueMSG - PGUser (SessionID 224) , Message unqueued:  (11516 msgs in the queue, max:15000)
Is the termination reason is due to exceeding transmit queue limit of 15000 messages or not???
If yes kindly suggest the resolution of the same.
It would be a great help to me.
Thanks in Advance.
Regards,
Arpit Arora

hi,
what about the manual?
http://download.oracle.com/docs/cd/E11882_01/network.112/e10746/toc.htm
Also some startup information can be found in docid 76629.1 Overview and Configuration of ASO Encryption
Also if they are interested in encrypting data with TDE I found the following on OTN:
TDE column encryption Implementation Guide and Script for PeopleSoft :
http://www.oracle.com/technetwork/database/security/tde-comp-tool-160389.zip
greetings,
Harm

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