Client security solution TPM error message

I'm running XP on my T61 thinkpad and recently I started getting the following error message upon starting my computer:
"There was a problem connecting to the TPM (security device) on this computer. It is possible that anti-virus or firewall software is blocking the connection. A missing or disabled device driver could also cause this problem. Please refer to the online documentation for more information."
My thinkpad has also been starting to blue screen lately but I'm not sure if this is connected to the client security solution problem or not. If anyone has any suggestions I'd really appreciate it!

Who has client security, restore and fingerprint reader all working together? I did updates and when one works the other doesn’t. If I could find all three that work I would be happy. If you give me your versions numbers that works on yours that would be great. I have a T60 running XP

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Client security solutions TMP error message on a t60 with XP

I just installed client security solutions and I’m getting the follow error message. When I go to programs and click no security solutions opens. This t60 is new to me so I’m not sure which questions to ask.
I have the fingerprint reader working
What should I ask or tell
Any advice?
Thanks
http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg
<a href="http://s456.photobucket.com/albums/qq289/elktraveling/?action=view&current=TPMerror.jpg" target="_blank"><img src="http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg" border="0" alt="Photobucket"></a>
[IMG]http://i456.photobucket.com/albums/qq289/elktraveling/TPMerror.jpg[/IMG]

Who has client security, restore and fingerprint reader all working together? I did updates and when one works the other doesn’t. If I could find all three that work I would be happy. If you give me your versions numbers that works on yours that would be great. I have a T60 running XP

X61 - Vista Business - Client Security Solution Error - There was a problem connecting to the TPM

During startup my x61 has been displaying the following message, 'Client Security Solution' - "There was a problem connecting to the TPM (security device) ont his computer. It is possile that anti-virus or firewall software is blocking the connection. A missing or disabled device driver could also cause this problem. Please refer to the online documentation for more information".
I have spent an extraordinary amount of time and effort to find identify the cause and a solution for this problem. It occurs whether or not virus software is enabled or disabled and numerous calls to Lenovo, Symantec, Kaspersky, and Microsoft have resulted in finger pointing and no answers. None of the vendors acknowledge the problem yet this same issue is a significant topic of concern as found in various blogs and 'help' sites. Lenovo thought it was hardware and changed the motherboard. Lenovo told me to call Microsoft since it was a Vista issue. Microsoft told me to call Lenovo since Vista Business was preinstalled on the machine. Lenovo told me to call Microsoft and so it goes. I removed Symantec's anti-virus and replaced it with Kaspersky.
The strangest thing is that the module works intermitently and it seems that everytime a Lenovo update is performed (via Thinkvantage) the problem reoccurs for sometime.
Does anyone out there have an understanding of the cause and a potential solution???

I have the same problem on an X 60 platform, which only surfaced in the last two weeks subsequent to running all of the Lenovo updates. Prior to this, I had reinstalled all programs, starting with the Recovery Disks for the Think Pad. Everything, including start up, was exceptionally fast. Once I ran the most recent BIOS updates, along with several others, this error message surfaced. It is intermittent, however, and I have not noted an issue.
In reviewing several other Message Boards, I have seen this issue raised several times. Here is a link to a thread where the individual did achieve a solution through Lenovo, but their response is nonspecific as to what they did: (http://forums.lenovo.com/lnv/board/message?board.id=T400_series_ThinkPads&message.id=7143&query.id=1...

Client Security Solution with TPM

Hi,
after upgrading the z61p from XP to Vista I am not able to get the client security solution (css) up and running.
I always get amessage form css on the screen that an error occurred during connecting the TPM on this computer (sorry, I'm using the german language versions, therefore my translation might not be exactly the same what you get from the english version).
The message-box shows the additional hint, that the problem might be caused by the firewall or an antivirussoftware (both are actually disabled).
What I tried out already:
- delete and reactivate the TPM before installing css
- delete TPM (without reactivation) and install css
- connected to my domain, and not connected
- firewall disabled and enabled
- antivirus running and stopped
Has anybody an idea what else I can do to get the css with the password-manager up to work??
Regards - Rudolf

Nop.
I'm a little bit frustrated by Lenovo, because of the poor support.
The notebook is excellent, but the support .....
In other newgroups if the members are not able to answer or solve the problem the supplier/moderator does.
Here it seems to be different.

6483: Client Security Solution message

Hello,
I have a client whose 6483 machine is telling him to enter his Windows password:
"Verify Identity
Reason for authentication: Your Windows password was changed recently. Please enter your Windows password to synchronize with Client Security Solution."
This is a home machine, so for all intents and purposes, it doesn't have a Windows password. The only password he had was the admin password he made up when he first booted the OS, but that password doesn't work.
I did some poking around through the forums here and it seems like if there is a TPM chip onboard, that turning that chip off or resetting it in BIOS might do the trick, but I'm not sure if this machine has a TPM chip.
Has anyone encountered this on a ThinkStation, and if so, what was the solution?

there is a dedicated TPM menu in the BIOS where you can clear the chip, disable it, enable it, etc. i personally don't use CSS and can't tell you how to fix it but it's definitely worth playing with the TPM area in the BIOS to see if it helps.
you should also search through the dedicated TVT forum to see if you can find a similar situation and resulting solution.
good luck!
ThinkStation C20
ThinkPad X1C · X220 · X60T · s30 · 600

Client Security Solution

Hi,
I bought X60 a year ago but with recent restores, everytime I boot up there's a message :
[Client Security Solution : There was a problem connecting to a critical service. It is possible that anti-virus or firewall software is blocking connection. Also, check to make sure that the TPM device driver is installed and enabled].
I have tried disable firewall both from XP and AV but still. I don't know how to identify TPM device driver or whether it exist/not.
Anyone know how to resolve this ?
thanks,
-bw

I had the same problem with an X60 running XP and this adjustment to the BIOS stopped the error message:
Restart your computer.
Press F1 when the blue button prompt comes up.
Use the down arrow key to highlight Security and hit Enter.
From Security choose Security Chip.
If the Current Setting is Disabled then this is your problem.
Hit Enter and select Inactive.
Finally hit F10.
Message Edited by gorak on 06-06-2008 10:44 AM

Client Security Solution CSP Only

Hi,
We have a bunch of t430, t440s in our environment. I would like to encrypt certificates using tpm. (the hdd is already encrypted with mcafee)
I have installed client security solution and it provides a CSP for tpm, which does the trick. I've created MS CA templates and able to deploy certificates.
But the question is, We dont want to have password manager or additional software in our clients, so I would like to know if you guys figured out to install (or register) only the CSP part of the software?
By the way, anybody out there knows a proper way to reach lenovo support for techical issues? Our reseller has limited knowledge and I dont know how to get technical support.
Best regards.

This is from a post on the Thinkpads.com forum during the beta:
I forget the name of the very clever person who figured this out, but it wasn't me.
How to install Client Security Solution on Windows 7:
1. Download the software from Lenovo at http://www-307.ibm.com/pc/support/site. ... 69986.html [didn't get the complete link when I copied and pasted, but CSS for Vista x64 isn't difficult to find on the Lenovo web site]
2. Open the file tvtcss82v64_0023ww.exe to begin installation.
3. When you get an error message about the wrong OS, do not click "OK." Instead, locate the file "Client Security - Password Manager.msi" (Look in "Users\Username\AppData\Local\Temp\{xxxxxxxxxxxxx}" - Note that the last folder is a randomly generated temp folder. The easiest way to find the right one is to look at the date it was created). Once you find the msi file, copy it to your desktop.
4. Open the file from your desktop with Windows Install Editor using Wise Package Studio. Download a free copy at https://www4.symantec.com/Vrt/offer?_re ... _id=55188& [this isn't the correct link, but you can easily find it on the Symantec web site.]
5. Go to the Setup Editor and find "Launch Conditions" on the Product Tab.
6. Remove the Condition "VersionNT64=600 OR Installed" and save the package.
7. Click "OK" on the error message that still remains on your desktop from attempting the installation.
8. Run the .msi file from your desktop and complete the installation

Help with setup of the X60s Client Security Solution

I recently restored my X60s HDD using the Product Recovery CD from
the Lenovo Service Center here in Singapore. Prior to the recovery
I had to reset the Security Chip thru the BIOS setup.
I did not setup any password in the system during the recovery
process. Part of the recovery process I did was to upgrade the
Rescue and Recovery (R&R) to Version 4.21.0016.00 and the Client
Security Solution (CSS) to Version 8.20.0023.00
Now that I have restored the Windows XP system and all of my
application software, I tried to setup my Windows password and also
use the CSS for added security of my notebook.
When I initiate the CSS, it ask me for my Windows password so that
the userid can be enrolled in CSS. When I enter the password and
press the OK button, I got this message ... "The user could not be
enrolled with Client Security Solution"
I think that the error is related to the resetting of the embedded
chip, called the Trusted Platform Module (TPM) in the notebook.
How do I now resolve this issue of using the CSS?
By the way, I just bought my X60s last Aug 23 2008 and the reason
why I had to recover my HDD is also because of the problem with the
CSS password which for some reason it always fails to authenticate.
Regards
Rodney

railman wrote:
I have a Zen Micro 4GB setup and working great on our desktop computer. I have the Creative Media Source v3.0.9 and Zen Micro Media Explorer v4.00.22 software installed. I purchased two Zen Micro 6GBs at Christmas for my kids. I have been through the manual and these forums, but no help on how to setup the two new Zen Micros to work with the existing software. The new Zens do show the popup "Creative Media Device Detected", and I can see the new Zens in Windows Explorer. The new Zens do not show up in the Zen Micro Media Explorer. Do I have to install the Zen software for each of the three Zens? If not, any ideas? Thanks
It appears that you may have both PlaysForSure Zen Micro and non-PlaysForSure Zen Micro. As such, you should install both plugins for MediaSource. A newer version of MediaSource is also available to you.
Here is what you should do:
- Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site.
- Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource from your product download site.
- Download and install the latest Creative MediaSource Plugin for PlaysForSure devices (version .00.8) from your product download site.

"Client Security Solution" problem - not accepting password

Hi everyone
I have t 61
and every time I start it ' I get a massage to enter my windows password to enroll on client security solution.
The password is the same as the log on onto win .
And when I fill it get an error .
If somebody can help ?

While this is likely a software issue, it is always helpful to know which model system and what OS you are running.
Sometimes solutions are driver or OS dependent.
So, what model Lenovo 3000 systems are you both running? Vista or XP?
Message Edited by Mark_Lenovo on 12-11-2007 06:36 AM
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Client Security Solution - System Key Recovery - After Lenovo Service

I have a T61p running Windows 7, which I recently had to send to Lenovo for service after the video failed. According to my repair summary, the motherboard on the computer was replaced.
I received the laptop back today, and now when I log on, the system comes up with a window from Client Security Solution asking me to "verify my identity" with "reason: system key recovery."
Unfortunately, the program will not recognize my password, and I get an error message that authentication has failed.
I tried calling Lenovo's support number, since the problem seems to be directly related to their replacement of the motherboard, but I received the response that "that's a software issue, we can't help you."
Any help on this is much appreciated!

hey shannonw,
could you try uninstalling the Client Security Solution software and then reinstall.
once done report back on what happen after.
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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How do I launch and Reset Client Security Solution?

W510, Windows 7 Professional, 64 bit, and I like using the Password Manager feature with fingerprint security. During a recent printer installation I had to set-up a Windows Password (I never had one before). Now upon logging in, Client Security Solution continually provides error message ("Your windows password was changed recently. Please enter your Windows password to synchronize with Client Security Solution" - but it doesn't recognize anything I enter, including the current password. I can ignore the message but now I am locked out of some encrypted files.
Lenovo Document ID#HT004617 correctly addresses this problem; but I'm stuck on their Solution Step #4 (Launch Client Security Solution) - I'm supposed to launch the program, click advanced, and then select "Reset Security Settings." Problem is there are over 4 dozen executable files in the (2) qty Client Security Solution sub-directories (c:/program Files (x86)/Lenovo/Client Security Solution and c:/Program Files/Lenovo/Client Security Solution) and I have yet to find one that properly launches the CSS program. (CSS is not available from the Lenovo ThinkVantage Tools menu).
How do I start CSS?
I keep machine up to date, ThinkVantage Fingerprint software #5.9.3, PW Manager version 3.20.0335.00. Machine is under warranty but Lenovo Support thus far unable to tell me what to do!
I'm sure somebody here knows the right CSS file to run, and specific procedure to synchronize the Password, would sure appreciate some help on this, thank you!
Solved!
Go to Solution.

Been away working, now back...
It was an HP8500 Printer that started all of this. I find it difficult to believe that a (simple?) printer install could do so much collateral damage...
BACK TO MY ORIGINAL QUESTION - How do I reset CSS? Per furnished Lenovo documentation, (found on the hard drive) CSS was never installed on Windows 7 machines (for some Lenovo reason). I can export PWs to external drive but still have no idea how to launch the CSS files (of which several executable files came pre-loaded on my machine).
As far as being locked out of files, Finale composition software now says (upon trying to open files) "You don't have permission to open this file. Contact the file owner or administrator to obtain permission.."
Worst case, I can re-build my Finale composiitons, but I'm still annoyed with the Lenovo log-in screen constantly asking me to enter a password that I don't know!
I am very dissapointed with purchased LENOVO WARRANTY SUPPORT - the people I've talked to have no idea about what I'm trying to explain to them.

Client Security Solution and Office 2010's Word and Outlook

I purchased my system June 16, 2009 with Vista downgraded to XP Pro so I was not able to purchase a upgrade disk from Lenovo to upgrade to Win 7 (deadline was June 22). This week I purchased the Windows 7,retail 64 bit Home Premium upgrade package at a local store.
I did the upgrade (clean install) Windows 7 64 bit Home Premium on my ThinkPad T400 type 2764-CTO. Also successfully installed all Win 7, 64 bit ThinkVantage software with System Update 4.
I manually Installed the file z909zis1032us00.exe Client Security Solution 8.3 for Windows 7 (64-bit only) Version: 8.30.0032.00 Note: When upgrading from Windows XP To use TPM with Win 7 erase TPM in the BIOS configuration utility. In the Security and Security Chip menu, locate the option to clear the security device referred to as Security Chip and clear. If not done you can install but not use the program.
Then I had this issue with Client Security - Password Manager version 8.30.00.32.00 and Office 2010's Word & Outlook. This was before I spotted a tread with the same issue between Password Manager 3.20.0320.00 and Office 2007.
I noticed that whenever I run Word 2010 or Outlook in conjunction with Client Security SolutionI I could not select text. I could no longer use CSS because of it...
I called Lenovo and was told that they do not support retail version of Win 7. (Remember they refuse to sell me their version a week earlier). Because I dint know what to do, I deactivated the TPM in Client Security and it solve the problem in both Word & Outlook.
On the following automatic System Update at the Lenovo site the system pick up something was wrong with Client Security (it did not when the TPM was activated???) and offered to download and install "Client Security Solution Office 2007 Patch 64bit". I did and following installation I re activated the TPM. The problem in Word & Outlook was no longer there.
Then on the next system update the system offered to download and install "Patch for IE crash with Password Manager (Win7) version 1.0". I had not experience that problem but downloaded and let the system install it anyway.
So the problem is not restricted to version 8. 3.20.0320.00 and Office 2007 as reported in the other thread. Because the patch was automatically downloaded fron the web site (Client Security Solution Office 2007 Patch 64bit) I do not know if it is the same patch the was offered in that thread.
I hope this will help other people having the same problem.
Claude

Hi All,
May i know the version of the CSS? Is it Windows 7 CSS 8.3 ? 32 bit or 64 bit? Would love to know more in detailed for i could report to the development team.
Thanks!
Regards,
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
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Client Security Solution problem (Vista)

I have installed the lenovo fingerprint software and Client Security Solution 8.1 on my N200 0769. Unfortunately, CSS doesn't recognize my fingerprint reader. I can logon with the fingerprint software the way it is meant, so it can't be a hardware problem.
Under Windows XP both programs worked perfectly together so I could enter login data in Firefox by simply scanning my finger. I don't understand why the software doesn't work with Vista...
3000 N200 BDG, Vista Business 32bit

I have the same problem on an X 60 platform, which only surfaced in the last two weeks subsequent to running all of the Lenovo updates. Prior to this, I had reinstalled all programs, starting with the Recovery Disks for the Think Pad. Everything, including start up, was exceptionally fast. Once I ran the most recent BIOS updates, along with several others, this error message surfaced. It is intermittent, however, and I have not noted an issue.
In reviewing several other Message Boards, I have seen this issue raised several times. Here is a link to a thread where the individual did achieve a solution through Lenovo, but their response is nonspecific as to what they did: (http://forums.lenovo.com/lnv/board/message?board.id=T400_series_ThinkPads&message.id=7143&query.id=1...

Client Security Solutions cannot reinstall

Hello.
I have a T61. Recently loaded with xp. I updated the Client Security Solutions to 8.2 and the firefox 3.0 patch both of which went well. The password manager worked fine for a week or so and then stopped communicating. It would not even manage the database. I uninstalled css only to find I could not reinstall it. Each attempt fails with a dialog box stating error 25003, failed to check computer manufacturer. I've also tried to install version 8.1 with the same error. I've cleared the TPM and ran system updates. At this point short of a clean installl factory reset of the entire laptop, I'm at a loss. Below is the end of the install log. It wouldn't let me post it in its entirety. Thank you
Action ended 6:45:52: checkFP_ATC20. Return value 1.
MSI (c) (F4:6C) [06:45:52:812]: Doing action: checkPreviousCSS
Action 6:45:52: checkPreviousCSS.
Action start 6:45:52: checkPreviousCSS.
MSI (c) (F4:6C) [06:45:52:812]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'checkPreviousCSS'
MSI (c) (F4:38) [06:45:52:843]: Invoking remote custom action. DLL: C:\DOCUME~1\NATHAN~1\LOCALS~1\Temp\MSI26F.tmp, Entrypoint: checkPreviousCSS
Action ended 6:45:52: checkPreviousCSS. Return value 1.
MSI (c) (F4:6C) [06:45:52:984]: Doing action: CheckBIOS
Action 6:45:52: CheckBIOS.
Action start 6:45:52: CheckBIOS.
MSI (c) (F4:6C) [06:45:52:984]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'CheckBIOS'
MSI (c) (F44) [06:45:53:015]: Invoking remote custom action. DLL: C:\DOCUME~1\NATHAN~1\LOCALS~1\Temp\MSI270.tmp, Entrypoint: checkBiosEXT
7/21/2009 6:45:53 checkBiosEXT: TVT ERROR: return code = 24, GetLastError() = 1060
7/21/2009 6:45:53 TVT ERROR: checkBiosEXT: getTVTSupport() failed.

Thanks for the reply.
I was using an older version of RnR, however, after the attempt to re-install, I upgraded to the latest version. It still errors out.
As to your second guess, I was hopefull this was the fix, I had forgotten to go through the registry. I deleted an empty CSS folder in the Common Files folder. And found several registry entries which have now been deleted. I don't believe I missed any. But unfortunately no luck. I cleared the chip again as well.
If it adds any clues, the system update was not working either. But the language fix posted on the forums resolved it. If I remember correctly the first time I tried to reinstall CSS it did ask a question/comment about language not matching. I could be wrong, however, there have been alot of attempts.
I spoke with tech support on the phone with the only suggestion being a clean restore of the laptop which I would like to avoid.
Thanks again.

Client Security Solution 8.21 for Windows 7 (64-bit only)

i used to work on client secuirty on my old OS windows Vista, now after i upgrade to windows 7, the appliaction wont install on my OS.
i tried to install the Vista Ver. and its not working
please advice

This is from a post on the Thinkpads.com forum during the beta:
I forget the name of the very clever person who figured this out, but it wasn't me.
How to install Client Security Solution on Windows 7:
1. Download the software from Lenovo at http://www-307.ibm.com/pc/support/site. ... 69986.html [didn't get the complete link when I copied and pasted, but CSS for Vista x64 isn't difficult to find on the Lenovo web site]
2. Open the file tvtcss82v64_0023ww.exe to begin installation.
3. When you get an error message about the wrong OS, do not click "OK." Instead, locate the file "Client Security - Password Manager.msi" (Look in "Users\Username\AppData\Local\Temp\{xxxxxxxxxxxxx}" - Note that the last folder is a randomly generated temp folder. The easiest way to find the right one is to look at the date it was created). Once you find the msi file, copy it to your desktop.
4. Open the file from your desktop with Windows Install Editor using Wise Package Studio. Download a free copy at https://www4.symantec.com/Vrt/offer?_re ... _id=55188& [this isn't the correct link, but you can easily find it on the Symantec web site.]
5. Go to the Setup Editor and find "Launch Conditions" on the Product Tab.
6. Remove the Condition "VersionNT64=600 OR Installed" and save the package.
7. Click "OK" on the error message that still remains on your desktop from attempting the installation.
8. Run the .msi file from your desktop and complete the installation

Client security solution TPM error message

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