Clock in live chat room needs checking
The following message has been appearing when I try to use live chat since getting back home at 5pm today.
quote
Welcome to BT Total Broadband Chat Advisor!
Our live chat service is available between 7am – 11pm, Monday to Friday and 9am - 11pm Weekends.
Please visit us again during these hours, and our product specialists will be delighted to answer your questions.
Has everybody gone on strike or what? David
Hi Both
Thanks for flagging this. I have passed it on to the relevant teams to investigate.
Can you provide me with the page URL where you got these messages?
Thx
Kerry
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
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Similar Messages
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How do you get up live chat. Need to contact BT r...
OK so I got my latest bill and BT wanted to up my direct debit charges to £56.00 per month! I'm only on Option 1 broadband and obviously a call package that is WAY too expensive. There is no way I can afford that so - somehow - through this complicated and baffling BT website, I managed to have a live chat with someone.
I paid off the excessive monies owed and I was assured my direct debit would stay at £36.50. However, thinking about it I decided to see if I could change the amount online.
Low and behold when I went into the change direct debit section, it advised at DD per month of £46.50 - a whole £10 LOWER than what BT had said on my bill.
So, I changed it to that and I also changed the date coming out from the 2nd to the 6th of every month.
Now, the amount hasn't changed on my bank account, they are still saying they are going to take out over £50.00 per month from April and I want to be assured that this is all incorrect and that perhaps it's taking longer than normal to get things changed.
Can I find the live web chat again to log onto it? No.
Do I want to phone and go all round the houses pressing '1' or '2'? No.
Do I want to email? No. Purely because I ask for an email back (proof!) and all I get are phone calls.
I just want to know if things are as I want them!! Is this too much to ask BT? Can you not simplify your website so that it is easier to get in touch via web chat instead of clicking on a link - only to be sent to another link?
I have to say, once my contact is up I'm outta here!! You are so expensive and you can never be got hold of!.Hi Debski
Debski wrote:
obviously a call package that is WAY too expensive.
BT do offer an unlimited anytime phone package. For £4.99 extra per month, you get free calls 24/7 to 01,02,03,0870 and 0845 numbers. For any other number you can log on to SayNoTo0870, then type in the number, for example 0871 and in a majority of cases, you'll find a 01 alternative. This should bring the phone bill down by quite a bit. (Line rental + £4.99 - should be all you need to pay, unless you call mobiles from your landline. If you do, IIRC BT also offer a package for this to also bring the tariff down)
I managed to have a live chat with someone.
From the Bills & Call Packages main page, you'll find the live chat there.
But here's the link anyway - http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
Debski wrote:
Oh and could you tell me why I've get charged three months Broadband and line rental in advance?
Sounds like you're now on quarterly billing instead of monthly
-+-No longer a forum member-+- -
Can I create a live chat forum in business catalyst, if so how?
Using my CS 6 Extended Muse application, or even Dreamweaver, is it possible to create a live chat room and upload to my personal BC site (you know, one of the free five sites that come with the CS6 membership).
Not likely as you would need some back-end coding for most live chat applications, even with web sockets.
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Where did the live chat button go?
I wanted to get someoen on the live chat option to check my xbox one pre-order like i did last week and now that button is gone.... my order says payment validated but the status says not available.
The order statuses have been getting their signals crossed on the Xbox One and PS4. That status is there because the product has not been tagged in the stores yet, and it will not be tagged in the stores until Tursday. At that time, your order status will return to Ready to Pickup (even though you can't pick it up until midnight).
Full-time Multi-Channel Sales
Grand Forks, ND (#337)
Any opinions expressed in this post are those of the author and do not represent Best Buy Co., Inc. -
My Verizon "Live Chat" help, still no option
I have scoured the FAQ's and looked through the forums for this. Most recent I came across was from last year, which asked what I was also wondering, how do you access Live Chat from your My Verizon page, and why is there no option or button to click to simply bring up the Live Chat so we can ask a question quickly without having to go through all the wasted **bleep** of calling and working through all the automated crap.
Several people had asked this on the same post, and they got 1 legitimate answer from a Verizon Rep/Moderator stating that they know it was something customers had been wanting and asking about, and that Verizon was looking into getting the issue fixed, so we could access a Live Chat person when needed.
Well, currently, all I still see is the occasional pop up for Live Chat help once in a blue moon, that's it. Here we are over a year later from the post I read which was answered by a Verizon Rep/Moderator, and still, no fix, no option anywhere on the Verizon Home Page, no option anywhere on our My Verizon page, NO WHERE in the Customer Support COntact section to contact any Live Chat.
What's the deal here Verizon? Over a year later, and you still haven't fixed this so we, as your customers, can readily and easily access a Live Chat person when needed? Instead we need to hope a pop up shows to access it, or go through all the automated **bleep** on the phone. Personally, if I have a quick simple question, and I can't find an answer in the Community forums, I would much rather ask a Live Chat Rep quick, rather than waste 10 or 15 minutes on the phone, to ask a 10 second question.
It's ridiculous, and I am getting very disappointed with how Verizon is handling this. This feature could really simplify things for all of us, and maybe for you also.
Don't you think it's about time you dealt with this and added the feature for us to access a Live Chat Rep easily, when we need too? It's been well over a year since I read the reply I found, seriously, I think that is more than enough time for your programmers to add this to the site.Thanks for the replies guys. For the life of me though I can never find ANY links for Live Chat Help. The day I posted the OP, I had just had a Live Chat pop up, and closed it because at the moment I didn't need assistance. But it wasn't maybe 10 minutes later I did have a question, and I scoured the ENTIRE site, and found absolutely no way to get Live Chat. So if you say it is there, I must just have some awful timing, or terrible luck with it.
Seems extremely silly that it would only show up here and there if they do offer regular Live Help. It should be an easy help feature to find at any time. Not here and there when they supposedly have someone answering the Live Chat. After all, they are paid Reps who are supposed to answer questions when needed.
Just a few minutes ago, when I came on to the site, the Live Chat pop up came up for me again. Here it is not much later and it shows me no where to click to bring it back up. The way I see it, is if they are going to offer Live Chat Help for people, so we don't have to spend 10 minutes going through the automated phone crap to ask a question that might take 30 seconds to answer, then they either need to add a permanent link in the Support section for it for people to be able to readily speak to someone if needed, or just do away with it period. Makes absolutely NO sense to ffer it as basically a "part time" service. I've worked many years in Customer service for Best Buy, Sprint PCS, to name a couple helping people with rebates, account questions, payments, etc., and never did we have some silly "part time" option for people to use.
If you are going to offer the service, to make it easier for people to get assistance, then get on the ball and into the 21st century, and make sure the service is readily available. Multitasking is a way of live for any Customer Service Rep, and there's no reason why all their Reps shouldn't have the option to assist via Live Chat when needed.
Just my opinion though.
Again, thanks for the replies. Appreciate it. -
Please check the LIVE CHAT Record and return my money back.
This is the situation.
My 2-year contract ended on 1-15-2015, and I ordered a new device iphone 6 plus (64G) on 1-13-2015 and selected Edge plan (I line, 1GB data, unlimited call and message from 1-15-2015, totally price $80/ month). I had a live chat with a lady and a man, and also confirmed it with call.
Now I found that the bill became $183 !!! 6GB data is stead of 1GB. The stupid thing is that I paid the same amount ($183) last month as I thought first month charged more because of handing fee.... Now this month It also 183. So I contact with LIVE chat person and ask them to check the LIVE CHAT record to compensate the losses. They told me that they can't enter the record and can't make this remedy.
So, why do I need take resposible for this mistake? Why do I need pay $200 more? Why can't your guys see the record and find the evidences? Actually I only use 20% data of 1GB, why you HELP me order 6GB?
Solved!
Go to Solution.Welcome to the forums. You're talking to other users here. Further, your talking to users of Verizon's fixed location residential services including FiOS, DSL and telephone. Your issue is with Verizon Wireless. Visit their web site for support options.
http://www.verizonwireless.com/
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. -
I purchased a new monthly-paid subscription for 1 year(light room).i uninstall it from my desk top and try to install on my lap top. keep getting error saying trial expired.live chat is not going through and i am struggling to get it install.
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
PS - you did not need to uninstall from your desktop to install on your laptop
Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each
-Both computer Cloud subscription activations may not be in use at the same time -
Hi! I need to cancel my membership plan for the creative cloud but I can't find any contact different from the live chat. I MUST cancel it before March 22nd. Please help me!
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
( Off Topic ) Is there anyway that we can live chat people that need our help?
Please Dont get made, This is off the Topic i understand. But i would like to help people as much as i can. I was just wondering if there is a live chat somewhere that we can instanst chat people that need our help?
Dryw1992 wrote:
pretty sure you can't give yourself points so stop trying XD
Correct. You cannot. Nor is it permitted to ask someone else to award them to you.
Best of luck. -
Can anyone tell me how i get to speak to someone in customer service? they are retiring Forms Cental and i really need to speak to someone about the renewl of my subscription. THe live chat has been unavailable for two weeks and there is no other option to get in touch with these people. Any ideas anyone?
Hi SwarovskiUK,
I'm sorry to hear that you've been having trouble contacting Customer Care. Live Chat is certainly available--are you not seeing the chat option on the Contact Customer Care page? Or are just not able to get through?
In any case, I should be able to help you myself. What can I do for you?
Best,
Sara -
Need help to cancel by Creative Cloud Subscription and Live Chat does not work
I need to cancel by Creative Cloud Subscription and Live Chat does not work for me. The the chat only sent me :You are not currently connected to a chat representative. When a representative was online and I can't send my message out.
Hi Joshua_U,
I would request you to to perform the steps of cancellation mention in these links
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
In case you are still unable to complete it, please inbox me your order number.
Note-( Any Creative Cloud whose date of purchase is more than 30 days attracts a penalty except if you are opting to exchange it with different type of CC subscription, the order number of the exchange CC is required to fore go the penalty if applicable)
Regards,
Rajshree -
I am on deployment and i need to suspend my service, can't seem to get live chat to work.
Title says it all I am in Kuwait for a year and i need to suspend my service i have a copy of my official orders and i need to speak with a representative. Live chat does not work because there is no "Chat Now" button available.
We appreciate your sacrifices for our country, timeba. Once you've logged into www.vzw.com/contactus for live chat, it usually takes a bit of time for someone to become available. If you haven't already chatted or called the Global Team that Ann154 mentioned, I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 so we can get started with completing your needed suspension.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport -
I need to contact live chat but the live chat button the website does not click through please help thank you
how do you contact live chat from the ee website their button doesn't click onto anything! Help please! Thankyou
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What happened to the 24/7 live chat for mobile me? I need help right now. Too complex for this. Crime involved., What happened to the 24/7 live chat for mobile me? I need help right now. Too complex for this. Crime involved.
Hi Tmswrite,
Here is what you want to do to protect yourself and your device:
Find My iPhone Basics - Apple Support
iCloud: Find My iPhone overview
Here's some information on how the Activation Lock protects you:
Find My iPhone Activation Lock in iOS 7
Sorry for your troubles. Hope it turns out OK for you!
GB -
Live chat is offline and I need it
I really need to get someone to activate my works Bolton and I can't phone as I would lose the credit to activate the Bolton. I can't talk to a live chat because they're offline, I need it now
Hi Try contacting CS via the numbers in this link http://www.o2.co.uk/contactus
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