Cloud is crap

Why did Adobe convert my Premiere Pro to a Cloud program. It's not like I am goingg to upload 20GB of video data files daily. I think I would spend more time uploading data than editing. It seems that I am being charged for services that I sdidn't request and have no use for. Is this just adobe forcing people into some crap service that their marketing department thought was a good sell.
Also, seems if I want to add Photoshop or Audacity that I have to pay $19.99 per program. Yet at NAB they were sdelling the same services for $25 total for both programs. Seems that I signed up for the service way too early and am now penalized by not being able to upgrade.
Finally, our company is tax exempt for these products, but we get charged sales tax even though we have submitted all of the correct tax forms. Where is that extra 8% charge go????
TRying to get response from support - impossible.

You don't have to upload anything to your cloud storage. All the Adobe apps run natively on your computer and you save files locally unless you want to upload something to your Adobe cloud stoage.
The price you saw at NAB is likely the limited-time upgrade offer if you're currently a CS6 user. The pricing for the CC service is $20 per month for one application or $50 per month for all the adobe CC applications if your not using any previous versions.

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You Should Be Ashamed

To the Adobe Help Team:
You should be ashamed.
Like many others I recently upgraded my CS6 suite. Much to my surprise when I installed the upgrade I was met with a completely re-written and broken HELP system.
Any attempt to access the help through one of the Creative Suite applications resulted in the following messages:
• Adobe Help Viewer is not installed and you are not connected to the Internet…
(all while I’m online AND searching through your forums for a fix)
• The tutorials require the Online help files installed with this product. You may need to re-install the help files.
(Re-installed the program twice - didn’t help).
I then tried to install the community help files from your online download links and received the following error message:
Sorry, an error has occurred.
This application cannot be installed because the installer has been misconfigured. Please contact the application author for assistance.
HUH? All downloadable links for help are misconfigured?
I then called tech. support. and after spending close to 2 hours on the phone with no resolution, I spent a further 7 hours of my own time to resolve this issue.
This included repeatedly updating the AIR application from your site.
Unfortunately nothing I did worked except when I launched the application “acrobat.com”. It asked me to update AIR and after doing so I was then able to connect to your online help from all the Creative Suite application except Flash.
Unfortunately then the ‘acrobat.com’ application then wouldn’t work, telling me I needed to update it but the download repeatedly failed with an error message #16820.
So please - tell me how is it that the current download for AIR you make available to your customers doesn’t work? And the one associated with ‘acrobat.com’ does?
How could you release a suite of applications without proper help? People spend thousands of dollars on your products and should be entitled to receive the complete software - including help. Having your PDF manuals available one month later is a slap in the face to your customers.
Flash wasn’t even connected to the online help - you had to release an immediate update to resolve this.
And where are all the welcome screens? They are missing from several of the apps.
Who did the beta testing?
Just who is in charge over there?
Now, let’s examine the AIR framework. This is a glitchy, problematic application. Always has been.
To start, there is no PDF “Read Me” supplied with the install to alert one to the changes to the HELP application. So to have an application launch, then disappear is confusing. And to have to dig through the adobe site to find this ‘read me’ (buried in the forum no less) is ridiculous.
And if you launch it on your own, it takes forever to do so - appearing first as the corner of the window, then a interminable spinning beach ball and then finally the useless application window.
The new interface is horrible. Everything is grouped together so it’s very hard to identify and choose what you need. Further, nothing is actually available - it’s only entries for javascripts that (I assume) reference the online help. Although why these need to be 22.7MB beats me. And EVERYTHING is greyed out with no access anyway.
Just who thought it was good idea for users to see these background scripts?
And finally, in updating this AIR service it knocked out access to all previous local help. So I can no longer access my local help for earlier version of the Creative Suites (CS4, 5). Instead now I connect ONLY to your online help which is terrible. No way to bookmark anything, highlight anything, search effectively. Shame on you.
Can you explain why in updating the help system to something that doesn’t work you also destroyed that which did work?
Can you explain why your ‘help team’ thought it was a good idea to only give it’s customers online help? What about people who need help who aren’t connected to the internet?
And why if the help wasn’t ready - why wouldn’t you link the various creative suite applications’ help directly to the web instead of launching an ill-coded, useless AIR application? Surely if this is the 'bridge' application - code it so it works in the background and doesn't appear to confuse everyone.
You released an incomplete and broken product. It is not up to your customers to spend their time researching, testing and fixing things only to alert you to what is apparent at first use.
Help is a fundamental segment of the product and part of what we paid for.
So I repeat:
Who did the beta testing?
Just who is in charge over there?
Does the word ‘deadline’ and ‘release date’ hold any value for you?
Shame on you…
cindy

You guys are becoming a joke. No basic help files in your software? GENIUS! I'm a freelance digital artist and I'm spreading the word about Adobe's new policy toward customers: "screw 'em". Does Adobe promote people with the most radical ideas, even if those ideas are the
stupidest and most misconceived?
I can imagine the meeting for the CS6 dev team:
------------ begin scene ------------
A corporate board room, much like the one in which that annoying paperclip in Microsoft Office was concieved. This is a room for BIG IDEAS. This is a pit where simple solutions to obvious problems go to die - a safe place wheren the criminally stupid devise convoluted douchery to un-solve problems.
TEAM LEADER: "We'll give them a help button (snicker) and when they attempt to get help, not only do we deny them, we spit in their face with an inscrutable message."
FIRST BOOT LICKER: "Yeah. Yeah boss."
TEAM LEADER: "And when they go online to find help for Adobe Help (snicker), make sure to provide nothing but another inscrutable message: 'in June you will receive help'. Now that's how you keep a moron in suspense. The icing on the cake is the perpetual 'Pending Download' message in Adobe Help Manager. Our Division of Wasting User's Time really appreciated that touch."
FIRST BOOT LICKER: "Brilliant. You're too awesome to have your BIG IDEAS sullied by the petty needs of customer's who pay money for our products."
TEAM LEADER: "Quiet! I'm having an epiphany. Something about clouds - and jamming up the Internet with petabytes of garbage."
FIRST BOOT LICKER (with religious awe): "THE CLOUD. We already have product evangelists! This is the next step!"
-------------- end of scene ---------------
Update local help files and stop trying to UN-invent the wheel. The cloud is crap and I know this from experience. Instead of pulling info off my hard drive, I've got to pull it from half a world away. Really?! Who could've permitted such pie-in-the-sky BS to get so far. Come back down to earth where the rest of us actually have work to do and deadlines to make.
Sincerly,
Mike.

Uninstalling Elements 7

Just installed Elements 10. Using Windows Vista cannot find Elements 7 in Control Panel program list to delete its associated files. Don't want to risk just deleting the files. Any thoughts? Thanks

Having just been through a 7 day nightmare simply trying to load Ver 12.
I would uninstall your latest version - get on the phone to Adobe and ask them to get a decent techy to remove all the crap, that is left behind that may/will cause you problems in the future.
Eg if you have to uninstall and then try and reinstall bet you will have an issue or 2.
B then they may have forgotten how that version works, or will try to use current license clean up tools that are in appropriate.
Call me cynical but 27 years in the computer industry taught me how to smell crap support from 20 miles away!. There's is the worst in the industry that i have come across.
Finally I got one clued up guy or I would still be down with the splash screen offering me the opportunity to buy the product again because my Trial version has expired [ er sorry I never had a trial version! ]
Basically they should invest the time to write a decent uninstall program. And ... Stop leaving this Cloud licensing crap behind after you uninstall.
I strongly suspect they deliberately leave behind a load of Malware; to help them lock you [in the future] into their 'Cloud' dream.
Personally having sufferred their support departments, incompetence and their dreadful 'Chat' support - the thought of putting any of my data or pictures, in their hands makes me shudder.
Even if they offered my the latest Lightroom and Full Photoshop free for 5 years on their Cloud, the answer would be raptuous laughter!
Dont' beleive me? look to see how many people have uninstall and installation issues. My case rests!
Only thing I find hard to comprehend is how can they have engineers, that can build extremely complex and good editing software yet not manage to build a simple working uninstall/installation/ licensing program!

Problem with previous registered versions of CS

Prior to subscribing to CC I cannot find my previously registered CS (up to 6) in my Adobe ID. Tried to chat to an agent but it doesn't seem to be working. Can you help?

Make sure it's the proper email (I had the same issue). My CS6 was still listed as registered but under a new email address (at least until Adobe stops supporting it).
I also lost all the pictures I had posted to my Adobe site when the company changed to the cloud based CRAP, good thing they are backed up.
Good luck

How do you stop a download

Ok this new version of Itunes is absolutely TERRIBLE.They removed items I LIKED seeing on the left ( Like downloads), No hover over explantion of the CLoud crap next to a show, that is now DOWNLOADING.. and I have no way to STOP it.
Just a TERRBILE design... NO FEEDBACK, No Continuity...
WHo ever thought this was a simple design, had a SIMPLE mind, with a LACK of realizing people like to have the details able to be controlled by the USER, vice blending it into a CLOUD of CRAP... that's as hazzy as humid day in a tropical island.

I found this hint that you might find useful:
Click & hold on the Dock icon and you should see a pause option.
Mac Apple Store->Purchases should show the DL status and give you an option to pause it.
Finally, if it finishes DLing and starts the installer, just quit it. You have to actively choose to run the installer once it downloads to your /Applicatiions folder.
I hope you'll post the results of the fix on this thread!

This is crap!!!!! Why do NONE of my apps work since the cloud?

Mac OSX 10.7.5, and NONE of the Adobe apps work right now that the cloud is in place. I cannot even get photoshop 3 or 6 or CC to open! Spinning ball, and nothing. HELP!!!!!!!

Hi garylgeiger,
Please enable root account and check whether the apps are working in root: http://support.apple.com/kb/ht1528 .
Regards,
Romit Sinha

Creative cloud installer repeatedly fails to launch. [was: What is this crap?]

Just paid for creative cloud and the installer repeatedly fails to launch.

More details will help.
You should be able to sign in with your Adobe ID to the Creative Cloud Apps page at https://creative.adobe.com/apps and click the Download link for an application. The first time the Adobe Application Manager (AAM) will download and install. After that AAM will handle installing applications.
If AAM is not installing correctly you can install it manually from here:
Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Mac OS X: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
If you already have AAM installed and and having an issue with installing an application let us know which operating system you are on, which application is failing to dowloand / install, and perhaps provide a screenshot or error message.

I cannot install any extensions to apps in Creative Cloud 2014 (v 1.8.1.451).

My system: Mac OS 10.7.5 -- Creative Cloud 2014 (v 1.8.1.451)
I have uninstalled, rebooted and reinstalled the latest versions of my software, signed out, signed in, did cartwheels, sacrificed a Twinkie to aliens... Been doing this crap for hours...
I thought it was Business Catalyst that was the problem, but I have tried a dozen other Add-on extensions with the same error results.
The Error is "(insert extension name here) could not be installed as it requires a compatible CC app. (error -411). I have tried extensions for InDesign, Dreamweaver, Photoshop and Illustrator - none will install and have the same error.
Adobe support was no help whatsoever.
Has anyone any idea what the problem could be?
I have attached samples.

Well, as usual, I ended up fixing it myself by reinstalling everything from scratch:
Uninstalled every app using Creative Cloud Desktop
Uninstalled Creative Cloud Desktop
Deleted every com.adobe file on the system
Deleted every Adobe folder on the system
Rebooted
Installed Creative Cloud Desktop
Reinstalled every app

Creative Cloud Folder Sharing, movie playing, commenting

Hello,
Like almost everyone else who's had a go at Creative Cloud's file sharing, I am very disappointed. I currently use WireDrive for project sharing/approval, but it is very overpriced. The Cage system looks very attractive - it's a quarter of the price of WireDrive and allows all kinds of stuff that is not available on Creative Cloud. Having 100GB of Creative Cloud storage that is next-to-useless is frustrating.
The obvious shortcomings of Creative Cloud's setup are:
inability to share folders - this is just ridiculous, and Adobe have promised to fix this. "Soon". WHEN?!
cannot play QuickTime movies
cannot add comments at specific timecodes on movies
cannot add comments to specific parts of artwork (like Cage's excellent 'draw a box around something and add a comment' feature)
cannot "reply" to comments
cannot "mark comment as resolved"
cannot forward comments to peoples' email addresses (like the [email protected] feature in Google Drive)
no ability to add people to a 'project', and automoatically send notifications to them, like you can with WireDrive
I may be wrong on one or two of the above comments; CC's inability to share folders or play movies means I never use it.
Please Adobe, take a look at WireDrive.com and cageapp.com and see how the Creative Cloud file sharing should be done. As it is, your file sharing is really pointless. It could become a real reason for many, many people to give you their $50 / £47 per month. These other services (WireDrive, Cage, etc.) are very expensive for what you get - a bit of server space plus some fancy commenting. You could even take a load of Dropbox's business too.
I've noticed there is no obvious way to give Adobe feedback on Creative Cloud (at http://www.adobe.com/go/wish); maybe it's because it would be overwhelmingly negative.
I'd really love it if Adobe could reassure us that they are working on some/all of the above features, so we don't have to all go and spend extra money on other, unintegrated services like WireDrive and Cage. Anyone listening?
Thanks,
Paul

I wish the Adobeans in the Creative Cloud department would take a look at how wonderful the Adobe After Effects treat their customers, in terms of feedback, bugs, and feature requests. The After Effects crew are fantastic. The "Cloud" crew are....well......not.
It is just such a shame that After Effects is now part of this cloudy crap. Maybe if enough of us request that the After Effects people beat the crap out of the Cloud people, they'll probably go ahead and do it, just to keep us users happy.

App will not download to iPad when purchased from App Store - stuck with Cloud icon

Device : iPad Air 32gb wi-fi model (not cellular data)
OS version : 7.1.1 (up to date)
Location : UK
Problem : App will not download to iPad when purchased from App Store - stuck with Cloud icon
Last night I tried to download an app over wi-fi onto my iPad Air, but the app did not install.
I have plenty of space (the app is 24.1mb, I have 3.4gb free space) and there are no restrictions whatsoever on my iPad - no blocks on App store purchases, no age-related restrictions, no country restrictions etc.
Normally from the App Store page you would tap the price (in this case the app was free), enter your iTunes password, and the app would download.
Also a new icon appears on the home screen and a circle shows the progress of the download.
However this did not happen.
Instead I have the Cloud icon (the one that shows when you have bought an app but it is not currently installed on your device) and a message that says "You've already purchased this, so it will be downloaded now at no additional cost".
If I press OK I am then prompted to enter my iTunes password, the Cloud symbol briefly changes to a circle (and I mean for a split-second, like the blink of an eye) and then the Cloud symbol appears again.
The app does not download - in fact it does not even *attempt* to download.
I have tried this >20 times now and it always occurs excatly like this.
After Googling this problem (which seems common) and reading over a dozen threads on this forum plus Apple's own official support pages, this is what I've tried:
I can re-download other apps that I have previously purchased on this iPad, with no problems.
I purchased another app on my iPhone 5 and was then able to download onto my iPad with no problems.
I have reset my iPad >5 times - both by pressing/holding the home/power buttons, and also a full switch off and restart.
I have logged out of my iTunes account on the iPad, and logged back in.
The wi-fi is Virgin Media fibre optic broadband with a verified speed of 20 meg (confirmed by Speedtest) plus an 802.11-n Belkin router and my iPad will happily load web pages, stream videos on YouTube, download other apps etc.
I have reset/rebooted my internet connection
In an attempt to eliminate by broadband connection from the possible causes, I have switched off my router, linked my iPad to the hotspot feature on my iPhone and tried to download the app over cellular data, but still cannot download the app.
I have tried on 2 other wi-fi networks but still cannot download this one app.
My iTunes account has a cerdit balance from an iTunes card, but the app was free anyway
Nothing I try will download the app in question.
The app is iPad only, so I cannot install on my iPhone to try and kick-start the process.
I guess I could install the app on my computer and then sync the iPad, but that's *working around* the problem - it's not *fixing* the problem.
(Since getting the iPad I use almost never use my computer. And anyway what if I did not have a computer? Didn't iOS go "PC-free" with version 5?)
I would like to call Apple but my 90-day telephone support has expired (the iPad is around 6 months old) and I don't want to buy Apple Care for this one problem.
I can't make it to an Apple Store to speak to a Genius.
Bearing in mind the list of things I've already tried, what do I do next?
Thanks in advance for any support.

Hi there.
Thank you very much for your quick reply, it's really appreciated.
No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
I guess I need to fire up my PC and download it / sync my iPad.
Thanks again for your help

How can I stop music and movies from being automatically deleted from my phone and saved on the cloud? I've just tried to watch a movie on my 2 hour commute, but yet AGAIN it has been removed. I do NOT want to spank all of my data allowance

How can I stop music and movies from being automatically deleted from my phone and saved on the cloud? I've just tried to watch a movie on my 2 hour commute, but yet AGAIN it has been removed. I do NOT want to spank all of my data allowance downloading it again, especially because (believe it or not) I added it to my phone because that's precisely where I wanted it!! Any help much appreciated

FYI I had to put this link into firefox to reply - because **** back safari just wouldn't register my clicks to any of the links on the post... Despite reloadeing and even restarting my computer. Totally annoying and a massive pain in the ***.
But in terms of my initial query; thanks for responding. But no, this is NOT the cause of the problem. I have auto sync and sync over wifi activated, but have also selected manually manage music and videos. Plus, all of my music and videos are on my macbook, absolutely all of it, so if it my phone was syncing with my macbook everything would still be on the phone. Life would be peachy if my phone jsut copied everything that was on my macbook, but unfortuantely it keeps deleting tracks for no apparent reason.
Any thoughts greatly welcomed, because at the moment i can only conclude that my iphone is crap.

In I06, I have no way of knowing which songs are on my iphone 4s vs being stored in the cloud. There used to be a small cloud next to songs that were not downloaded. This was important to make sure I had the music I wanted when in an airplane.

In the new i06 that I just loaded into my 4s, I have no way of knowing which songs are on my iphone vs stored in the cloud. There used to be a small cloud next to songs that were not on the phone. This is an important piece of information if you are a frequent traveller, as most of the flights I am on don't have onboard wifi, so it becomes a crap shoot as to what I will have available to listen to.
Is there a way I can view what songs are actually stored locally?

Go to Settings > Music and set "show all music" to OFF.

Can anybody please tell me i'm having so much trouble with app iphone , i've set up an id and billing .. but every time i try and get an app it says i haven't used account and goes through all billing crap again

why when i try and get an app does it tell me i haven't used the account before and try and take me through all the billing crap again ???? i haven't used it but how are you supposed to use it if it won't let you ???? this is my first i phone

Flash Player is free, and you might ask for help in Flash Player
This forum is about the Cloud as a delivery process, not about using individual programs... and as far as I know, Flash Player is a different, free, download
If you start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

Signing into Creative Cloud on Windows 8.1 hangs after I enter my password? I can't sign in, please help.

On Windows 8.1 machine when I enter my password in for Creative Cloud Sign In and hit enter/next I just get the 4 square hour glass, it never goes through and I cannot even close the window without canceling it using the task manager. This is my creative cloud subscription on my home computer I am having the problem with. It may be related to one of these two following issues:
1. Last week I got a new computer at work and had to reinstall creative cloud on it and deactivated all my computers in the process. I was able to install and sign in fine at work.
2. On my home computer (Windows 8.1) which used to be fine until I deactivated it is the one on which I am having the problem signing in. At home I also just installed a new router (Linksys AC1600) two days ago as my old one crapped out, so maybe that's my problem? I'm not sure, but everything else on the Internet is working for me with the new router.
Any suggestions would be appreciated.

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads

Creative Cloud - Download error - stubborn error

This seems to be inconsistency quality assurance going on with Creative Cloud using Adobe Application Manager, I always get this stubborn - darn stubborn error message "Download error. Please contact customer support." In this case, I have no idea what the darn problem since it never gave me the reason as to what kind of error message that caused this stubborn download error.
I have no problem updating Creative Cloud apps on Mac Pro, but I am having this stubborn problem on my other computer - more specifically, MacBook Pro 17" unibody operating on Mac OS 10.8.2 (the latest version) Mountain Lion.
I have to say that I was very disappointed, because I had switched to Creative Cloud subscription from traditional Master Collection CS6.
This quality of service with Adobe Creative Cloud subscription proved worthless and unreliable and if this continue being this way, why should I continue to use Creative Cloud where it failed to download or not able to download at all? Why should I continue to pay subscription fees - even if I pay for annual contract.
I felt that I was ripped off by Adobe with faulty unreliable subscription service through Creative Cloud.
Please, please and please provide me a remedy solution. I have tons of project that I am working on.
Deeply disappointed.
Long time Adobe consumer for years!!!
BEST of the BEST crap experience with Creative Cloud - that is based on my experience!
Brian

I have an iMac at home which is working fine with CC, but on my Macbook Pro 15 inch same error keeps on coming up. I can log into Adobe online, on the CC, but when checking whether I have the apps available online, I first have to log onto the Creative Cloud for teams section before it 'sees' me as a paying customer.
Screen 1:
I then decide to open up the browser and go to Adobe.com and log into my account:
I have no products found and I have to click on the ad (which shouldn't show if I've already bought the software?)
And I get the options of downloading all the apps I need.
I have already downloaded the apps, but can't seem to log into the CC app in the toolbar at the top of my screen. I can log into Behance too, but it looks like I'm getting an old version of everything. The Typekit facility as well as the files section doesn't seem to work yet, even though it looks like everyone else is using it.
Adobe, please sort this out!

Cloud is crap

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