Colored Spinning Wheel
I have a black macbook with 2gigs of RAM and a fresh install of OSX. Should I be getting the colored spinning wheel? I get it on the login screen when the cursor is on any part of the screen other than the login window. Also if I open applications I see it. I am just curious if I have something wrong.
I have a BTO (week 20) MacBook with a Fujitsu 80 gig HD and 2 GB RAM. The spinning wheel started intermittently early on lately all the time after just a few minutes of use. I returned the MacBook to Apple for repair and the HD was replaced with a Seagate. As of now, the problem is resolved.
I suggest you call Apple Care soon.
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Hello:
When I open a PDF and try to use the Ctrl F (Find feature), the colorful spin wheel pops up and it spins for a while. When it finishes I get an error box that’s titled ‘Adobe Reader Quit Unexpectantly’. The following is all of the information in that box. I work off of a MACBOOK Pro, version 10.9.2. I have the latest version of Adobe Reader downloaded. Please help, as I need to use the Adobe Reader for my class. I have an assignment due by 11:59pm Monday 3/10.
Error Message Below:
Problem Details and System Configuration
Process: AdobeReader [1423]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 11.0.06 (11.0.06)
Code Type: X86 (Native)
Parent Process: launchd [157]
Responsible: AdobeReader [1423]
User ID: 501
Date/Time: 2014-03-09 23:34:16.983 -0400
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: 8617A4DB-F5EF-60C5-CADF-243F00035FD6
Sleep/Wake UUID: 72F58578-8A21-4473-8D1D-0802EE6BEAE8
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000bf7d602c
VM Regions Near 0xbf7d602c:
__LINKEDIT 00000000bab23000-00000000bab25000 [ 8K] r--/rwx SM=COW /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
--> Stack 00000000bbfd7000-00000000bf7d7000 [ 56.0M] ---/rwx SM=NUL
Stack 00000000bf7d7000-00000000bffd7000 [ 8192K] rw-/rwx SM=COW
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
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0 libsystem_kernel.dylib 0x906ef7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x936ebd1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x936edbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x913f1682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x913f18a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x913bdcf2 MPWaitOnQueue + 199
6 com.adobe.ACE 0x019f94dc 0x19f7000 + 9436
7 com.adobe.ACE 0x019f9441 0x19f7000 + 9281
8 com.apple.CoreServices.CarbonCore 0x913be2ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x936e95fb _pthread_body + 144
10 libsystem_pthread.dylib 0x936e9485 _pthread_start + 130
11 libsystem_pthread.dylib 0x936eecf2 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x906ef7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x936ebd1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x936edbd9 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x01b61f67 0x1b56000 + 48999
4 com.adobe.AGM 0x01b61ea6 0x1b56000 + 48806
5 com.adobe.AGM 0x01b61e44 0x1b56000 + 48708
6 com.adobe.AGM 0x01b61ae4 0x1b56000 + 47844
7 libsystem_pthread.dylib 0x936e95fb _pthread_body + 144
8 libsystem_pthread.dylib 0x936e9485 _pthread_start + 130
9 libsystem_pthread.dylib 0x936eecf2 thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x906eaf7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x906ea16c mach_msg + 68
2 com.apple.CoreFoundation 0x996f0d29 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x996f0301 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x996efb1a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x996ef97b CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x9602cb68 _NSEventThread + 283
7 libsystem_pthread.dylib 0x936e95fb _pthread_body + 144
8 libsystem_pthread.dylib 0x936e9485 _pthread_start + 130
9 libsystem_pthread.dylib 0x936eecf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x906f0976 kevent + 10
1 com.adobe.Acrobat.framework 0x00f6d771 0x33000 + 15968113
2 com.adobe.Acrobat.framework 0x00ede593 0x33000 + 15381907
3 com.adobe.Acrobat.framework 0x00edb04b 0x33000 + 15368267
4 libsystem_pthread.dylib 0x936e95fb _pthread_body + 144
5 libsystem_pthread.dylib 0x936e9485 _pthread_start + 130
6 libsystem_pthread.dylib 0x936eecf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x906eaf7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x906ea16c mach_msg + 68
2 com.apple.CoreFoundation 0x996f0d29 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x996f0301 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x996efb1a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x996ef97b CFRunLoopRunInMode + 123
6 com.adobe.AcrobatPlugin.EFS 0x055e6876 0x55cf000 + 96374
7 com.apple.Foundation 0x94b26f0e -[NSThread main] + 45
8 com.apple.Foundation 0x94b26e66 __NSThread__main__ + 1426
9 libsystem_pthread.dylib 0x936e95fb _pthread_body + 144
10 libsystem_pthread.dylib 0x936e9485 _pthread_start + 130
11 libsystem_pthread.dylib 0x936eecf2 thread_start + 34
Thread 8:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x906eaf7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x906ea16c mach_msg + 68
2 com.apple.CoreFoundation 0x996f0d29 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x996f0301 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x996efb1a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x996ef97b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x94b27095 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381
7 com.apple.Foundation 0x94b26f0e -[NSThread main] + 45
8 com.apple.Foundation 0x94b26e66 __NSThread__main__ + 1426
9 libsystem_pthread.dylib 0x936e95fb _pthread_body + 144
10 libsystem_pthread.dylib 0x936e9485 _pthread_start + 130
11 libsystem_pthread.dylib 0x936eecf2 thread_start + 34
Thread 9:: com.apple.CFSocket.private
0 libsystem_kernel.dylibAcrobat Support
-
I'm converting a word doc to a pdf and have a color spin wheel - going on 10 min now. any clue as to why? or how i make it stop?
Hit command tab and swtich to the Finder, under the Apple menu is Force Quit, do that to the program that is causing your "hang" and restart the program and what you were doing.
If you didn't save your file beforehand, then your going to have to make it again. -
I have been downloading all photos from my Nikon to iphotos. Recently I have not been able to get into my iphotos for anything. I pull it up and immediately the colorful spinning wheel appears and I can't do a thing. The only way I have been able to get out of it, is by turning my mac off and restarting. As soon as I go into it again, the wheel repairs and I have let it stay on for hours and it doesn't clear it either. Can anyone help? Thanks! M
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD -
My Safari is not working right. It often stalls and I get the "colored spinning wheel of Death". I send reports to Apple, but I never get any response or helpful info. What do I do to get Safari working correctly on my MacBook laptop?
From the Safari menu bar, select
Safari ▹ Preferences ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.
If you wish, you may be able to salvage the errant extension by uninstalling and reinstalling it. Its settings will revert to their defaults. If the extension still causes a problem, remove it permanently or refer to its developer for support.
Uninstall the McAfee product by following the instructions on whichever of the pages linked below is applicable:
How to install or uninstall McAfee Internet Security for Mac
How to manually remove VirusScan for Mac 8.6.x using a removal script
How to uninstall and reinstall McAfee Agent 4.x on Macintosh computers
Note that if you have already tried to uninstall the software, you may have to reinstall it in order to finish the job. If you have a different version of the product, the procedure may be different.
Back up all data before making any changes. -
Why do we see the colored spinning wheel
Bill Maher quipped about seeing the colored spinning wheel on his Mac more and more often. I see it all the time on all my Macs. When I click a link the blue line progresses a while , then and only when I highlight the entire address window and hit enter does it sorta re-loads and takes me to the link.
I got rid of all my windows boxes 11 months ago and would never go back to windows.
Any Ideas?In Virtual Box terminology, how many cpus (Core i7 threads) did you assign to Windows 7? Here is my rule of thumb: I will not assign more than half of my host cpu thread count to Virtual Box. If you exceed that, the Life Savers brand spinning beach ball will visit you.
If you are running Flash, visit the Flash panel in System Preferences Other. Select the Advanced tab. Under Browsing Data and Settings, select Delete All... This will get rid of all the Flash related detritus that the Flash plug-in may still be referencing. Also, empty your browser cache.
In ~/Library, drag the contents of the Cache folder to the Trash. Reboot while pressing and holding the shift key. When you see a progress bar appear, release the shift key. Before you click the arrow to complete the login, press and hold the shift key again until your desk top appears. Empty the Trash. Reboot normally.
The above process has cleaned out and/or rebuilt system caches and databases. It has bebuilt your font cache, and ran a disk check on your boot drive. You may notice a performance improvement.
I also periodically get the Safari URL loading delay and I have a 3MB/s pipe into the house. The rhetorical question is whether this is DNS lag, or one of the router hops on the Internet causing delays. Rebooting your local router can't hurt. -
Mac Mail and the dreaded colored spinning wheel!
Hi:
A new issue has developed with Mac Mail on my MBP.
As of today I am consistently getting a colored spinning wheel, as though the program is trying to fetch my mail, but cannot. I have to use "Force Quit", because the program is unresponsive.
I'd be happy to paste the Apple Report data if anyone thinks this is helpful.
Any ideas as to what the problem is, or what I can do to fix it.
Its strange that the problem just "started", out of thin air!
Thanks,
Michael StrykerDid you try repairing permissions and then re-testing Mail to see if the problem persists? What about disabling the "Warn before visiting a fraudulent website" option in Preferences > Security? Have you tried creating a new user account and setting up Mail there to see if the problem occurs there?
Which version of Mail does it say you have?
Mulder -
my macbook pro screen has froze. the background is white. there is a small box on the screen that reads: if an application doesn't respond for a while, select it's name and click Force Quit. the app is Finder. the cursor is a very colorful spinning wheel while inside the box and an arrow outside of it. I have tried using the command-opt-erase keys, nothing. please help!!
Restart the MacBook Pro. To do this, press Control, Command and Eject keys, or hold the Power button until the Mac turns off
-
Brightly colored spinning wheel what is it?
I am very new to my MacBookPro although I received it as a gift in 4/08 I have not become acquainted with it until recently. I find, on occasion, that when using the curser a brightly colored spinning wheel appears and disappears when I move the curser. I cannot find an answer for it in the booklet that accompanies the Laptop. Help Please, OldGirl.
From Wikipedia:
The spinning wait cursor is a cursor in Apple's Mac OS X that indicates an application is not responding to system events. It is similar to the "not responding" status in the Microsoft Windows task manager.
The Apple Human Interface Guidelines officially refer to it as the "spinning wait cursor"; its colloquial names include "hypnowheel", "spinning starlight mint of doom", "pride swirl", "spinning pizza", "spinning pinwheel", "pinwheel of death", "rainbow ball of doom", "the beach ball of ****", "spinning beach ball of death", "Spinning beach ball of impending doom", "spinning wheel of death", "colorful wheel of thought", "rainbow wheel of death",[5] and "marble of doom"[6]. The suffix "of death" in these names is a reference to Microsoft Windows' Blue Screen of Death (BSOD), which also leads to the acronym "SPOD" for "spinning pizza of death," commonly used in mailing lists such as Mac-L. The suffix 'of doom' is also commonly used. -
Colored Spinning Wheel spinas and spins when waking up
Sometimes when my G4 tries to wake up, all I get is the colored spinning wheel - spinning & spining. I have to apple/option/escape. Why just sometimes and why at all?
hi there--
could be different things. the first thing i would try would be to go to /library/preferences/systemconfiguration and pull two plists inside that folder. these are the powermanagement.plist and the autowake plist. also, i would check to see if this was connected to a peripheral device by unplugging all of them, although a device is more likely to cause a problem where the computer can't go to sleep. if pulling the files doesn't do anything i would boot to the install disk and do disk repair. http://docs.info.apple.com/article.html?artnum=106214. and if it still doesn't make a difference, i would try a pmu reset. i believe it is called a cuda button on this model, but i cannot find specific directions. i can find them for the pci graphics, which is probably similar. if you look in your user guide there might be instructions on doing that. hope something here works for you. [ 8 ) ] -
Firefox keeps freezing up and giving me the colorful spinning wheel especially when I'm chatting with a friend of facebook or when i'm listening to music on myspace or even have just two tabs open and it's never done it before but now it just keeps giving me the colorful spinning wheel and i have to force quit and start over.
== This happened ==
Every time Firefox opened
== May 5th, 2010Hi If you get an error message saying your flash is blocked by firewall or needs updating or similar and you just get the spinning colour wheel try this link
It takes you to Adobe which tells you which ver of flash player you have - you can then see if there is a later ver by clicking on the library and it automatically selects the correct version for you to download.
Worked a treat for me! Good Luck
http://www.adobe.com/software/flash/about/
Ps Don't forget to use a browser other than firefox or you will be there for days. -
Why does multi-colored spin wheel keep coming up and computer is unresponsive?
I have a macbook pro 2.4 Ghz Intel Core 2 Duo with 4 GB.
When I am on my user account and on safari and doing other things, the multi colored spin wheel always comes up usually every 20 seconds or so and my computer becomes very sluggish or unresponsive.
Also, when that wheel comes up, my mac makes a faint loading, clicking noise every 4 or 5 seconds.
If I switch to a "test" user account on my mac, everything works fine.
Any suggestions??
Bought this computer in May 2010That is the "Wait cursor". This indicates that computer is busy performing a task and it takes a while.
To resolve the issue follow the suggestions in this article including "Repair Disk".
http://support.apple.com/kb/PH6844
Best. -
I have a MacBook Pro. When surfing the web it will eventually slow to a crawl. When this occurs, there will be a small multi-colored wheel spinning until my latest command is handled. What is causing this and is there a way that I can modify or prevent this from happening? Is there a setting that will prevent this?
When you next have the problem, note the exact time: hour, minute, second.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Scroll back in the log to the time you noted above. Select any messages timestamped from then until the end of the episode, or until they start to repeat. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
Cannot open jpgs Preview will not shut down, color spinning wheel present
Trying to open jpgs and all I get is the spinning color
wheel. The files will not open.
Preview will not shut down even with apple prompt
of instructions on how to do so.
First aid in the OS10 utilities has seemed to disappear, but its still there for OS9.
I've been opening hundreds and hundreds of jpgs the last few weeks, printing and dumping duplicate images, etc...
And now I get this.
Ideas on how to clear this problem up? And ideas as to what the problem is?
thx - CraigIt sounds like it might be a good idea to run the disk utilities (applications/utilities/disk utility) and run the repair disk permissions. I have found that this often solves these oddball problems.
Try completely restarting everything. Run preview before clicking on anything and try opening one of these items from the file menu. does it make a difference? If so, do "get info" on a jpeg image and see if preview is the default viewer for it. If not, that may be your problem. If you have another preferred application you may want to set all your jpegs to open in that application until you get preview straightened out. Best of luck! -
I am constantly getting the color Spinning Wheel of Death and my computer is very slow. Etrecheck gave this report.
Problem description:
Constantly getting the SWOD on my screen in a variety of programs. Machine is just slow and sluggish.
EtreCheck version: 2.1.8 (121)
Report generated March 7, 2015 at 11:13:59 PM MST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Mid 2011) (Technical Specifications)
iMac - model: iMac12,2
1 3.1 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6970M - VRAM: 1024 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 0:19:44
Disk Information: ℹ️
ST31000528AS disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 924.35 GB (473.24 GB free) - 37 errors
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 75.00 GB (9.09 GB free)
OPTIARC DVD RW AD-5690H
USB Information: ℹ️
NEC Corporation USB2.0 Hub Controller
Burr-Brown from TI USB Audio CODEC
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
HP Photosmart 6520 series
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Firewire Information: ℹ️
G-TECH OEM ATA Device 00 800mbit - 800mbit max
EFI (disk1s1) <not mounted> : 210 MB
(disk1s2) /Volumes/ : 2.00 TB (1.11 TB free)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (10.0.1 27695 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.netbridge (10.0.1 27695 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.usbconnect (10.0.1 27695 - SDK 10.7) [Click for support]
[not loaded] com.parallels.kext.vnic (10.0.1 27695 - SDK 10.7) [Click for support]
/Library/Application Support/Symantec/AntiVirus
[loaded] com.symantec.kext.SymAPComm (12.7f56 - SDK 10.6) [Click for support]
/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/FileSecurity.bundle/C ontents/Resources
[not loaded] com.symantec.kext.filesecurity (2.7.1f12 - SDK 10.6) [Click for support]
/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/PlugIns/SymFirewall.bundle/Co ntents/Resources
[loaded] com.symantec.kext.fw (5.4f4 - SDK 10.6) [Click for support]
/Library/Extensions
[loaded] com.symantec.kext.internetSecurity (5.4f4 - SDK 10.8) [Click for support]
[loaded] com.symantec.kext.ips (3.9.2f1 - SDK 10.8) [Click for support]
[loaded] com.symantec.kext.pf (5.7.1f4 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) [Click for support]
[not loaded] com.bodymedia.codelessAB185.kext (1) [Click for support]
[not loaded] com.cisco.kext.acsock (1.1.0 - SDK 10.6) [Click for support]
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.68) [Click for support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.68) [Click for support]
[not loaded] com.waltop.iokit.driver.USBAtTablet (1.0.1) [Click for support]
/Users/Shared/Greatdy/GreatdyAudioDeviceAppHelper.app
[not loaded] com.Greatdy.driver.SystemAudioCapture (1.0.0 - SDK 10.8) [Click for support]
Startup Items: ℹ️
HyperPenTabletDriverStarter: Path: /Library/StartupItems/HyperPenTabletDriverStarter
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[running] com.canon.MFManager.plist [Click for support]
[loaded] com.cisco.anyconnect.gui.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.penpad.penpadtablet.plist [Click for support]
[running] com.rim.BBAlbumArtCacher.plist [Click for support]
[running] com.rim.BBLaunchAgent.plist [Click for support]
[failed] com.symantec.errorreporter-periodicagent.plist [Click for support]
[loaded] com.symantec.nis.application.plist [Click for support]
[running] com.symantec.uiagent.application.plist [Click for support]
Launch Daemons: ℹ️
[running] com.adobe.adobeupdatedaemon.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[running] com.cisco.anyconnect.vpnagentd.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[running] com.rim.BBDaemon.plist [Click for support]
[running] com.symantec.deepsight-extractor.plist [Click for support]
[loaded] com.symantec.errorreporter-periodic.plist [Click for support]
[loaded] com.symantec.liveupdate.daemon.ondemand.plist [Click for support]
[loaded] com.symantec.liveupdate.daemon.plist [Click for support]
[not loaded] com.symantec.nav.migrateqtf.plist [Click for support]
[running] com.symantec.sharedsettings.plist [Click for support]
[running] com.symantec.symdaemon.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN Hidden (missing value)
Dropbox Application (/Applications/Dropbox.app)
Adobe Creative Cloud Connection UNKNOWN (missing value)
BodyMedia SYNC Application (/Applications/BodyMedia SYNC.app)
BlackBerry Device Manager Application Hidden (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)
Internet Plug-ins: ℹ️
Default Browser: Version: 600 - SDK 10.10
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
Flip4Mac WMV Plugin: Version: 2.4.2.4 [Click for support]
SlingPlayer: Version: Unknown - SDK 10.8 [Click for support]
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
CANONiMAGEGATEWAYDL: Version: 3.2.0.1 - SDK 10.6 [Click for support]
GarminGpsControl: Version: 4.0.1.0 Release - SDK 10.6 [Click for support]
NortonInternetSecurityBF: Version: 1.11.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 7 Update 67 Check version
User internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Safari Extensions: ℹ️
Open in Internet Explorer
iMedia Converter Deluxe
Norton Internet Security
3rd Party Preference Panes: ℹ️
BodyMedia SYNC [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
huey [Click for support]
Java [Click for support]
Norton\nQuickMenu [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 924.35 GB Disk used: 451.11 GB
Destinations:
[Local]
Total size: 2.00 TB
Total number of backups: 197
Oldest backup: 2011-09-25 00:07:10 +0000
Last backup: 2015-03-07 18:00:12 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 451.11 GB X 3)
Top Processes by CPU: ℹ️
11% SymDaemon
2% WindowServer
2% com.hp.devicemonitor
0% AppleSpell
0% fontd
Top Processes by Memory: ℹ️
309 MB SymDaemon
249 MB mds_stores
129 MB Finder
112 MB com.apple.WebKit.Plugin.64
103 MB Creative Cloud
Virtual Memory Information: ℹ️
4.18 GB Free RAM
2.63 GB Active RAM
630 MB Inactive RAM
1.14 GB Wired RAM
2.40 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 7, 2015, 10:49:28 PM Self test - passed
Mar 7, 2015, 12:04:21 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-03-07-120421_[redacted].crash
Mar 6, 2015, 03:03:37 PM /Library/Logs/DiagnosticReports/LiveUpdateDaemon_2015-03-06-150337_[redacted].c pu_resource.diag [Click for details]
Can anyone help?When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
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