Com Port problem running XP

I am trying to communicate with a RidgeSoft IntelliBrain-Bot robot via an installed Radio Shack Serial to USB cable.
The XP system Device Manager shows the active port for the cable is COM3 and that it is working properly.
I have activated the "computer to computer by cable" modem and that is working properly.
With the bot Serial connected to my MacBook Pro USB and the bot turned on, the RidgeSoft program on XP will not start, stating it is an invalid com port.
I am working with RidgeSoft on this but wonder if any similar Serial to USB situations have occured which hopefully were solved?
P.S. I'm far more knowledgeable with a Mac than I am with a Windows machine.

OpenComConfig fails if the port is already open by some other process.  Com ports don't have sharing semantics in Windows as far as I know.
The first question is what other process wants to use the same port?  Configure the processes so they don't contend for the same port.
The locked port will release (it's a resource to the process) if the owning process terminates for any reason, even if it doesn't release the port.  Windows will clean up resources that were held by a terminated process.
So you can release the port by terminating the process holding it, but the situaution shouldn't be happening in the first place.
I get caught by this sometimes when I have the port open using a terminal emulator (e.g. hyperterminal or terminal) and try to run a CVI app that then wants the port.  It can be confusing.

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