Comedy
Out of interest of improving the supoprt process, I thought the following HP support exchange - via chat - may be of interest
[Thursday, March 29, 2012 4:15 PM] -- Automatically generated message:
Thank you for using HP's Instant Active Chat Support. Your request has been received by our Technical Support Center, and has been queued. Support for HP Notebooks, Desktops, and Printers are available 24 hours a day, 7 days a week. You will receive a response to your support request in 2 minutes or less.
[Thursday, March 29, 2012 4:16 PM] -- Automatically generated message:
The HP Support technician, Vinay R has been assigned to your case.
[Thursday, March 29, 2012 4:16 PM] -- Automatically generated message:
For reference, your Case ID is 4639040905
[Thursday, March 29, 2012 4:16 PM] -- Vinay R says:
Hello David, thank you for contacting HP Active Chat Support. My name is Vinay R and I see you have a question regarding your Notebook. Please give me 2 min to review your information. Thank you.
[Thursday, March 29, 2012 4:17 PM] -- David Frith says:
Hi, not a notebook. I just grabbed any serial number I could so I could get into the support website
[Thursday, March 29, 2012 4:17 PM] -- Vinay R says:
Good evening David, how are you doing today?
[Thursday, March 29, 2012 4:17 PM] -- David Frith says:
WE need the DLL's specified in the following HP article
[Thursday, March 29, 2012 4:17 PM] -- David Frith says:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01682861&dimid=1001553288&di...
[Thursday, March 29, 2012 4:18 PM] -- David Frith says:
Hi, good thanks... I'm assuming I;ve found a human now
[Thursday, March 29, 2012 4:18 PM] -- Vinay R says:
Glad to hear about you.
[Thursday, March 29, 2012 4:19 PM] -- Vinay R says:
David i understand that you have an issue with Laser jet printer, am i correct?
[Thursday, March 29, 2012 4:20 PM] -- David Frith says:
Yes, sort of. We have the exact issue documented in the link
[Thursday, March 29, 2012 4:20 PM] -- David Frith says:
I work at a large public hospital, it has many printers
[Thursday, March 29, 2012 4:20 PM] -- David Frith says:
The HP bi-direction drivers are crashing the print spooler on the terminal servers
[Thursday, March 29, 2012 4:21 PM] -- David Frith says:
I need these files
[Thursday, March 29, 2012 4:21 PM] -- David Frith says:
•32-Bit: hpzbdi.dll (1.1.2.51)
•64-Bit: hpzbdi.dll (1.2.2.51)
[Thursday, March 29, 2012 4:21 PM] -- Vinay R says:
Alright David you have contacted the desktop chat support team, please be online while i route this chat to printer support team.
[Thursday, March 29, 2012 4:23 PM] -- David Frith says:
thanks
[Thursday, March 29, 2012 4:25 PM] -- Vinay R says:
David could you please provide the serial number of laser jet printer.
[Thursday, March 29, 2012 4:25 PM] -- David Frith says:
Hi, they are not near me
[Thursday, March 29, 2012 4:25 PM] -- David Frith says:
This is a hospital
[Thursday, March 29, 2012 4:25 PM] -- David Frith says:
it has 50 printers
[Thursday, March 29, 2012 4:25 PM] -- David Frith says:
from varying makes
[Thursday, March 29, 2012 4:26 PM] -- Vinay R says:
Hello David, thank you for contacting HP and for your interest in our Active Chat support program. My name is Vinay R and I see you have a question regarding your 4639040905. Unfortunately, your support request has been routed incorrectly. I will forward this session and all of its contents to the appropriate support group at this time.
[Thursday, March 29, 2012 4:26 PM] -- Automatically generated message:
An HP Chat Support Engineer (Rajesh) has been assigned to your case 22276475.
[Thursday, March 29, 2012 4:27 PM] -- Rajesh Y says:
Hello David, thank you for contacting Hewlett-Packard and for your interest in this HP Active Chat support. I would be assisting you further. Please give me 3 min to review the history of this conversation. Thank you.
[Thursday, March 29, 2012 4:27 PM] -- Rajesh Y says:
Please let me know the serial and product number of printer.
[Thursday, March 29, 2012 4:28 PM] -- David Frith says:
Hi, as noted, this is a hospital. The printers are not near me.
[Thursday, March 29, 2012 4:28 PM] -- David Frith says:
do I really have to go up in a lift, to a care floor, to find a HP printer.. to get it;s serial number ?
[Thursday, March 29, 2012 4:28 PM] -- David Frith says:
the priner is not the problem
[Thursday, March 29, 2012 4:28 PM] -- David Frith says:
the drivers are
[Thursday, March 29, 2012 4:29 PM] -- David Frith says:
as per the link, please read the HP article
[Thursday, March 29, 2012 4:29 PM] -- Rajesh Y says:
Yes, serial and product number of printer is required so that we could assist you further.
[Thursday, March 29, 2012 4:30 PM] -- David Frith says:
have you read the article ?
[Thursday, March 29, 2012 4:31 PM] -- Rajesh Y says:
David, first of all I need to share with you that if there is any issue with spooler then we would be unabel to assist you as the spooler is the service of Operating system and not of printer driver.
[Thursday, March 29, 2012 4:35 PM] -- David Frith says:
from the HP article;
[Thursday, March 29, 2012 4:35 PM] -- David Frith says:
It has been reported that HP Bidirectional Channel components (hpzbdi32.msi /hpzbdi.dll or hpzbdi64.msi / hpzbdi.dll ) could be the potential cause of various performance related issues within stand-alone print servers, Windows Cluster Server, Citrix, and/or Terminal Server environments resulting in 10 minute delays during driver installation, intermittent print spooler crashes, performance issues, CPU spikes
[Thursday, March 29, 2012 4:36 PM] -- David Frith says:
I have a serial number
[Thursday, March 29, 2012 4:36 PM] -- David Frith says:
SGCX320500
[Thursday, March 29, 2012 4:37 PM] -- Rajesh Y says:
The serial number of printer is not correct.
[Thursday, March 29, 2012 4:37 PM] -- David Frith says:
that is from the configuration print out
[Thursday, March 29, 2012 4:38 PM] -- David Frith says:
product name: hp laserjet 4200
[Thursday, March 29, 2012 4:38 PM] -- David Frith says:
printer name :hp laserjet 4200
[Thursday, March 29, 2012 4:38 PM] -- Rajesh Y says:
Please check the product number of printer as well.
[Thursday, March 29, 2012 4:38 PM] -- David Frith says:
printer number 7
[Thursday, March 29, 2012 4:38 PM] -- David Frith says:
printer serial number SGCX320500
[Thursday, March 29, 2012 4:39 PM] -- David Frith says:
formatter number a40dsbq
[Thursday, March 29, 2012 4:39 PM] -- David Frith says:
firmware datacode 20030213 04.007.3
[Thursday, March 29, 2012 4:39 PM] -- David Frith says:
serive id 57942
[Thursday, March 29, 2012 4:40 PM] -- Rajesh Y says:
I would like to know the product number of printer as well.
[Thursday, March 29, 2012 4:42 PM] -- David Frith says:
there is no product number on the config printout
[Thursday, March 29, 2012 4:42 PM] -- Rajesh Y says:
Please check it on printer.
[Thursday, March 29, 2012 4:44 PM] -- David Frith says:
having to open thje printer to find it... Q2426A
[Thursday, March 29, 2012 4:45 PM] -- Rajesh Y says:
Thank you for the information.
[Thursday, March 29, 2012 4:45 PM] -- Rajesh Y says:
Please let me know in which place you are located.
[Thursday, March 29, 2012 4:47 PM] -- David Frith says:
Melbourne, Australia
[Thursday, March 29, 2012 4:48 PM] -- Rajesh Y says:
Okay.
[Thursday, March 29, 2012 4:49 PM] -- Rajesh Y says:
David, according to your product serial number <SGCX320500>, your product warranty for support has expired on <10th September 2004> and as this product is Out of Warranty we would not be in a position to provide support
[Thursday, March 29, 2012 4:49 PM] -- Rajesh Y says:
We have other options available to assist you:
• HP Parts Store - Lookup parts and order online http://h20141.www2.hp.com/hpparts/Default.asp
• HP Web Forum - Discussion group, post your question to other users and technicians.
http://forums.itrc.hp.com/cm/1,,2,00.html
• HP Product Support Site - Download manuals, drivers and other help files.
http://welcome.hp.com/country/us/en/support.html
• Microsoft TechNet - search Microsoft for known issues http://www.microsoft.com/technet/default.asp
• Authorized Service Partner locator
http://h20465.www2.hp.com/GPL/search.aspx?language_code=en&country_code=us&SearchType=SSP
[Thursday, March 29, 2012 4:50 PM] -- Rajesh Y says:
You could access HP Guided Troubleshooting Steps (GTS) which are available on HP.com. GTS will help you solve common issues with various HP products. You could access them at the following link:
http://h20499.www2.hp.com/gts/sparks/public/Admin_Navigate_All_All_All?lang=en&cc=us&product=na&seri...
[Thursday, March 29, 2012 4:53 PM] -- David Frith says:
Listen. I have a major issue here. This is a large public hospital. A big customer of HP.
We have an issue where the print spooler crashes on the Terminal Server farm HP have an article outlining a fix It says to contact support This is what I am doing Do not send me cut and paste crap Please read this link
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01682861&dimid=1001553288&di...
[Thursday, March 29, 2012 4:53 PM] -- David Frith says:
then tell me how I get these files
[Thursday, March 29, 2012 4:53 PM] -- David Frith says:
•32-Bit: hpzbdi.dll (1.1.2.51)
•64-Bit: hpzbdi.dll (1.2.2.51)
[Thursday, March 29, 2012 4:53 PM] -- David Frith says:
that is all I want
[Thursday, March 29, 2012 4:54 PM] -- Rajesh Y says:
David, I understand the inconvenience caused to you. We would be only able to provide support to the printer within warranty.
However, you could contact the HP Phone support for complete assistance.
The contact number is mentioned below:
1300 721 147
If dialing internationally: +61 3 8833 5000 Monday - Friday - 9am - 5:30pm Saturday 10am - 3pm (excluding public holidays)
Please note that there would be a charge in case to you decide to continue with the phone support
[Thursday, March 29, 2012 4:55 PM] -- David Frith says:
This is stupid
Have you read the article
It says “As noted above, the updated hpzbdi.dll files can be obtained via the standard escalation process.”
Please tell me how to get these files
[Thursday, March 29, 2012 4:56 PM] -- Rajesh Y says:
David, I had already provided the information to you. Please contact the HP Phone support to get support on chargeable basis.
[Thursday, March 29, 2012 4:57 PM] -- David Frith says:
If I get a serial number for a printer in warranty, can you get the files ?
[Thursday, March 29, 2012 4:58 PM] -- David Frith says:
Also note that liability for a product that is not fit for purpose extends past it’s warranty date. This means, if HP’s drivers crash our server, they are required to fix them regardless of warranty
[Thursday, March 29, 2012 4:58 PM] -- Rajesh Y says:
David, we need the serial number of printer which is having the issue and that too be under warranty
[Thursday, March 29, 2012 4:59 PM] -- David Frith says:
um, the printer does not have the issue, the drivers do......
[Thursday, March 29, 2012 4:59 PM] -- David Frith says:
I'll get details for an hp printer, which is new, and will be using these drivers
[Thursday, March 29, 2012 4:59 PM] -- David Frith says:
please hold
[Thursday, March 29, 2012 4:59 PM] -- Rajesh Y says:
David, I would like to inform you that spooler is not part of printer driver. The spooler is service provided by operating system.
[Thursday, March 29, 2012 5:01 PM] -- David Frith says:
yes, your own article indicates that the noted DLL is the problem
[Thursday, March 29, 2012 5:01 PM] -- Rajesh Y says:
In order to get the Dll files, please re-install the printer driver.
[Thursday, March 29, 2012 5:04 PM] -- David Frith says:
Um, no these are intrnall DLL's
[Thursday, March 29, 2012 5:04 PM] -- David Frith says:
please read this
[Thursday, March 29, 2012 5:04 PM] -- David Frith says:
The following are the latest versions of hpzbdi.dll and are not publicly available on hp.com as they were not intended for public release. The updated dll files will need to be delivered on a case by case basis via the standard escalation process from HP:
•32-Bit: hpzbdi.dll (1.1.2.51)
•64-Bit: hpzbdi.dll (1.2.2.51)
[Thursday, March 29, 2012 5:04 PM] -- David Frith says:
The updated dll files will need to be delivered on a case by
[Thursday, March 29, 2012 5:05 PM] -- Rajesh Y says:
I am sorry to say that we do not have seperate dll files available with us. In orer to get the dll files, please re-install the printer driver.
[Thursday, March 29, 2012 5:05 PM] -- David Frith says:
I have to go get this serial number, back in 5 mni
[Thursday, March 29, 2012 5:05 PM] -- Rajesh Y says:
OKay.
[Thursday, March 29, 2012 5:11 PM] -- David Frith says:
hang on, you don't have these files ?
[Thursday, March 29, 2012 5:12 PM] -- David Frith says:
that this article talks about
[Thursday, March 29, 2012 5:12 PM] -- David Frith says:
so a serail number will not help
[Thursday, March 29, 2012 5:12 PM] -- David Frith says:
can you escalate this
[Thursday, March 29, 2012 5:12 PM] -- David Frith says:
[Thursday, March 29, 2012 5:12 PM] -- David Frith says:
you have read that I have ended up here by reading an HP support document
[Thursday, March 29, 2012 5:12 PM] -- Rajesh Y says:
David, I have already informed you that we only provide support to printer within warranty.
[Thursday, March 29, 2012 5:13 PM] -- Rajesh Y says:
If the printer is out of warranty then we would be unable to assist you.
[Thursday, March 29, 2012 5:13 PM] -- David Frith says:
yes, but even if I give you one, can you get these files ?
[Thursday, March 29, 2012 5:13 PM] -- Rajesh Y says:
However, you could contact the HP Phone support for complete assistance.
The contact number is mentioned below:
1300 721 147
If dialing internationally: +61 3 8833 5000 Monday - Friday - 9am - 5:30pm Saturday 10am - 3pm (excluding public holidays)
Please note that there would be a charge in case to you decide to continue with the phone support
[Thursday, March 29, 2012 5:14 PM] -- David Frith says:
here is one, hopefully
[Thursday, March 29, 2012 5:14 PM] -- David Frith says:
CB516A
[Thursday, March 29, 2012 5:14 PM] -- David Frith says:
CNFY312755
[Thursday, March 29, 2012 5:15 PM] -- Rajesh Y says:
David, we could not take multiple serial number of printer in the same chat session. I would request you to start the new chat session.
[Thursday, March 29, 2012 5:16 PM] -- Rajesh Y says:
However, I would like to inform you that this printer's warranty has also expired on 5th August 2011.
[Thursday, March 29, 2012 5:17 PM] -- David Frith says:
I have just checked the print server, we have over 100 HP printers. I'm sure some are in warranty.
[Thursday, March 29, 2012 5:17 PM] -- David Frith says:
Can you escalate this call?
Hi David,
The recommended path to resolve the issue is to upgrade to the latest UPD driver which does not use an hpzbdi files. The latest version of the driver has changes for a terminal server environment.
UPD is available here:
www.hp.com/go/UPD
It is recommend that the UPD in a Citrix Environment be reviewed. You can find it by the following:
Start at www.hp.com/go/UPD
Click on the Documentation Tab
Scroll down and click on "HP Printers Supported in Citrix Presentation Server Environments (PDF)
Migrating the print queues on the Print Server can be automated using AutoUpgradeUPD.exe in the PARK.
The PARK is available the the same download page as the UPD.
Click on the Download Software on the same URL from above.
Select driver PDL and OS.
Scroll down to HP Printer Administrator Resource Kit.
At the same time, grab the System Administrator's Guide as well as a resource.
Making sure that the content is familiar and that the preparation for the roll is key in making it go smoothly.
It is highly recommended that the UPD driver be qualified in a test environment prior to rolling into production.
Kazman
I am an HP Employee
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution
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Go to Solution.lenovoid wrote:
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I am not a Lenovo Employee.
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Put a "spin " on it ....tell a " story "...
I guess you'd have to do more "figurative " art type films to really do documentaries without adding a drama of some sort to it when editing ?
Rodhummmm
the fact that it is a documentary you are documenting a subject
was the subject a learning experience? i.e. rebuilding devestated area..new orleans
was the subject a tradgic experience?..a mother looses her son to war or crime
was it humorous? cabbie helps lady give birth.. and the lady was a mime and could not scream
depends on subject matter
don -
Fix for video like Comedy Central not playing on MacBook Pro
MacBook Pro has stopped playing streaming video from a number of websites, e.g. Comedy Central.
Spinner spins then stops and player window is black.
Have latest Flash player.
Have tried different ISP connections.
Have tried different browsers.
Rebooted numerous times.
Removed excess plugs from browsers.
Have tried wired and wireless.
Still not playing video from a number of websites, e.g. Comedy Central.
Any suggestions? Highly frustrated at moment as I have no TV and was relying on my MacBook for entertainment.
Thanks...StephenSolution for me was to 'Allow third party Flash content to store data on your computer' on the Global Storage settings panel:
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_man ager03.html
Way creepy that comedy central requires this to be enabled to let you play their video. If you clear all your local flash data and then enable the third party storage and hit CC, you'll see new flash cookes from two domains: media.mtvnservices.com and secure-us.imrworldwide.com. I turn the above setting on just to watch clips on CC, then turn it back off and clear all the flash cookies. Probably not that important to do so, but it isn't too bad. -
Watching Comedy Central on my mac 10.8.5
My system is wireless and I use chrome browser, but Comedy Central is fraught with hang ups and stalls. How can I improve it?
First, so you can get a baseline to compare, do a test of your internet speeds. Speedtest.net by Ookla - The Global Broadband Speed Test
What kind of internet service do you have, and what kind of speed are you supposed to get? If you are not getting the speed you should be getting, then maybe you should call your ISP and see if they can fix it.
What kind of wireless router do you have? I had a lot of difficulty with my wireless until I got an apple router. I have a whole drawer full of crappy cheap routers. Linksys, mostly. The airport extreme is way better.
Try resetting the whole system:
power down all your hardware: modem, router, and computer. With the modem and router, unplug the power cords.
wait a few minutes
power up the modem and let it fully start up.
power up the router and let it fully start up.
power up your computer.
This might improve things. Test your speed again to compare.
Your modem might be the problem; you can take it back to your ISP and they'll swap it out for a new one.
Try a different location for your router.
Try a different channel for your router. Sometimes there is interference from a nearby signal.
If it's just comedy central, maybe the problem is with them. Maybe their server is just slow!
Maybe someone is stealing your bandwidth. Make sure you have some security enabled on your router.
Message was edited by: arthur -
Is a Comedy Central app in the works?
Wondering how to get other apps into my Apple TV. It seems Apple decides which ones and when...
So, PLEASE consider Comedy Central. It's the important one missing !!! Thanks!Contact each directly.
Feedback for Apple can be submitted here
https://www.apple.com/feedback/ -
Comedy Central HD pixelated, Bad customer service.
I've been having a problem with my service for at least a week. Comedy Central HD is pixelated, and the sound cuts out. I have tried on multiple occasions, and on multiple days to call tech support. Calls to tech support run me to a "it appears tech support can not solve your problem" and procedes to drop me back to the main menu. At no point during the call can i talk to anyone, or even explain what the problem is.
Solved!
Go to Solution.Call 888-553-1555 and when you get to the automated service and it asks for your phone number. Dont give it. Just say "agent". you may have to say it a time or two. Then you should get a simple menu. You want option 2 for FIOS and then option 2 again for REPAIR. This should get you to a live person without having to deal with the automated system. Thats how I get through when I need to talk to them.
Or you can go to
http://www22.verizon.com/content/ContactUs/
and click the live chat option
But before you do any of that. Try disconnecting the coax input on the back of the STB and then reconnect it. You'd be supprised at just how often that will clear up a problem that only affects a few channels.
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Error exists between keyboard and chair. -
Can't load South Park or any comedy central videos.
Only thing that loads is the annoying commercials. IE crashes on all my computers, firefox gives me 5sec of video then black screen.
Hi, today I bought a new rerouter thinking my connection was too slow for CC. No luck. Back to the old router. I have tried EE eplorer 32 and 64 bit. the 64 bit doesn't work with flash drive, so I went back to 32 bit. Add blocker is turned off, I even turned protected mode off. I spent the whole day setting up networks, cdonnections, Internet access, all that networking and sharing stuff. Easy? What a ball of yarn, say I to MS. I finally called the manufacturer of the rerouter, any help, of course not. Then I went to comedy Central and tried various ideas out, the commercials work just beaugtifully, and I'm getting so tired of them.
Why is there no comedy Central help? Everything I do is like hitting my head against a rock. I'm at my witts end. No help any place? Thank you for trying, I hope there is an idea left yet, but I'm sure not coming up with one.
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