Commercial Volume License product

I bought this version of Adobe Creative Suite 6 Design & web Premium for a web site in Canada when I received the item I get this letter telling me that this is a Commercial Volume License Product. Then is says that it will automatically register once it's activated the Registration transfers to my name after I install it and activate the product. My question is will this cost me a fee to do this and do I have to belong to some kind of service to use this software I hope I didn't get myself into something that is going to cost me a bunch of money because the price of the package was so cheap from the vender. SO I NEED SOME HELP HERE ASAP SO IF I NEED TO SEND THIS BACK BEFORE MY TIME IS UP IF I SEND IT BACK IT WILL COST ME 20% FOR BUYERS REMORSE!!!!

Hello--
It seems I have purchased a copy of CS6 from the same outfit based in Canada. I ordered the CD version, which arrived shrink-wrapped and seemingly legit, although smaller than most Adobe product boxes I have purchased in the past. It came with a note that reads:
"Dear Customer,
"What you should know about Registering your Adobe product
"There is no need to register your product manually with Adobe, please note:
The product you purchased is a Commercial Volume License Product, which means; unlike a Commercial Retail product that can be registered manually, the commercial volume product registration of the product is done automatically once it's activated. Registration Transfer to your name takes place after you install the product and activate it. You will see it registered in your account automatically within 30-45 days: (transfer process time). The reason the transfer process takes this amount of time, is due to Adobe's back log and they must go through their processing queue in order to transfer client installation information with Volume Licensing.
"In addition the advantages of a Commercial Volume License product is that it can be installed and used on 2 computers simultaneousy, whereas a Retail product can only be installed and used on 1 computer simultaneously.
"The validation and registration transfer to your name and email address starts right after you activate your product. There is a copy of the product key in the disk that has the warning label, as well as below.
"Please let us know if you have any other questions,
"Regards
"Sales and Support"
Well, I do have questions, a lot of them. This is all strange and garbled, and has little in common with any licensing procedure I have ever known. I have not broken the shrink wrap, and have left a message for their customer support.
Rajshree, or anyone: what do you make of this? I suspect someone may have purchased a valid Commercial Volume License but is now selling off individual disks. Can they do this legitimately? The software was somewhat inexpensive, but not excessively so.
Anything anyone can suggest would be welcome. Thanks.

Similar Messages

Registration of a volume-licensed product

I purchased Photoshop CS6 from an online reseller in October -- http://www.technetmicro.com/Adobe-Photoshop-CS6-Extended-Win_p_99.html The vendor told me it was volume-licensed, not a retail product, and that registration would occur automatically within thirty days of activation. It is now close to ninety days since activation, and registration does not appear in my account. Nor will the account accept the serial number if I try to register it manually. The product works perfectly, and I'm reluctant to return it, but I can't be sure the serial number is authentic without registration.

Hi Ganapathi
Nikhil is correct.
i assume that supplier want to register some more product category which is not in the system . sorry if i understood wrong.
or it is just understanding between buyer and supplier.
There is no fixed rule that whatever supplier register the product category and he will receive the PO or contract.
It is understanding between Buyer and Supplier what type of product category supplier expert to do service for the purchase organisation.
Whatever product category is existed in the ROS system the same only can be registered by the Supplier.
Because purchase organisation uses only some product category which they wants for their organisation.
For ex
step 1:-BREAKS product category - TVS registerd in the ROS system and become supplier
step 2:- again TVS supplier want to add WHEELS product category ? and expects a questionaire for WHEELS from the Purchase organisation?
Muthu

Product key for volume license does not work

Hi,
My organization has a MS volume license and I want to install MS Office 2010 Standard SP1 32bit on another computer. I downloaded the software, installed it and then went as instructed to the start menu to launch the program and received a window asking
to enter a Product Key. I enter the key and then receive a message saying it is not a valid office product key. MS phone help confirmed that it is a valid key but then said they would need to charge over $200 to resolve the problem, more than the cost a new
license.
Thanks,
Kevin

MS Office Standard is a Volume Licensing product - VL products do NOT prompt for a product key.
You can't download VL products from the public internet - only download via the VL customer logon portal (VLSC).
You can't convert a Retail Office product into a VL product.
You will need to obtain the installation source files/media/disc, from the licensing contact/controller in your organisation. (who will obtain it from the VLSC)
If you are the VLSC licensing contact/controller for your organisation, you have downloaded the wrong product.
Don
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Office 2013 Volume License Activation question

Hello,
we have software assurance, so MAK and KMS are available for O2013.
I cannot use KMS server (there are reasons for now). So I have to use MAK. I know that it is possible later on to convert MAK to KMS.
I found topic about ADBA. But missing few points from the description after my 2 questions.
1. Can I use KMS key for use with Volume Activation Tool without actually having KMS installed?
2. at the end it says just 180 days activation. What will happen then?
From:
http://searchenterprisedesktop.techtarget.com/tip/Using-Active-Directory-activation-and-other-new-Office-2013-tools
-------Prior to Office 2013, IT had to rely on Multiple Activation Key (MAK) or Key Management Service (KMS) activation. These processes were generally more complex than ADBA. Little has changed with either MAK or KMS in Office 2013. With ADBA, however,
IT can easily
activate Office 2013 clients through their connections to the domain.
To implement ADBA, administrators must use the Volume Activation Tools utility, which walks them through the setup process. After admins supply the KMS host key, the setup process adds an activation object to the
Active Directory Domain Services. The activation object uses the same Generic Volume Licenses Key (GVLK) and KMS host pair as that for regular KMS activation. When the client joins the domain, the activation object automatically activates the Office installation,
granting a license to the client for 180 days. --------------
--- When you hit a wrong note its the next note that makes it good or bad. --- Miles Davis

Hello,
we have software assurance, so MAK and KMS are available for O2013.
I cannot use KMS server (there are reasons for now). So I have to use MAK. I know that it is possible later on to convert MAK to KMS.
I found topic about ADBA. But missing few points from the description after my 2 questions.
1. Can I use KMS key for use with Volume Activation Tool without actually having KMS installed?
2. at the end it says just 180 days activation. What will happen then?
From:
http://searchenterprisedesktop.techtarget.com/tip/Using-Active-Directory-activation-and-other-new-Office-2013-tools
-------Prior to Office 2013, IT had to rely on Multiple Activation Key (MAK) or Key Management Service (KMS) activation. These processes were generally more complex than ADBA. Little has changed with either MAK or KMS in Office 2013. With ADBA, however,
IT can easily
activate Office 2013 clients through their connections to the domain.
To implement ADBA, administrators must use the Volume Activation Tools utility, which walks them through the setup process. After admins supply the KMS host key, the setup process adds an activation object to the
Active Directory Domain Services. The activation object uses the same Generic Volume Licenses Key (GVLK) and KMS host pair as that for regular KMS activation. When the client joins the domain, the activation object automatically activates the Office installation,
granting a license to the client for 180 days. --------------
--- When you hit a wrong note its the next note that makes it good or bad. --- Miles Davis
Q1) there is a KMShost product key, and there is a KMSclient product key.
The KMShost product key, you install this in your KMShost machine, and the client machines which have the KMSclient product key will contact your KMShost machine for activation.
Volume Licensed products are provided by MSFT with the KMSclient product key already installed. The KMSclient product keys are also publically available in the TechNet library documentation.
VAMT can be used, with or without KMS installed. VAMT is not part of KMS, and, KMS is not part of VAMT.
ADBA is not part of VAMT and VAMT is not part of ADBA.
ADBA can only be used if your AD is at the later version, and, ADBA only works for the latest products like Windows8 and Office2013.
If you have older AD or older products you will still need to have KMS or MAK.
Q2) after 180days, it's the same as KMS - the KMSclient (or ADBA client) will enter "non-genuine" mode if the client has not contacted ADBA object (or KMShost) to renew the activation status.
This wiki article I put together, includes a few helpful links about ADBA and KMS:
http://social.technet.microsoft.com/wiki/contents/articles/22510.volume-activation-kms-mak-adba-avma.aspx
Don
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

Volume-licensed software has not been registered 90 days after activation

I puchased a volume-licensed copy of Photoshop CS6 from an online reseller, around 90 days ago. I was told it would be automatically registered in My Adobe account after activation, but the serial number does not appear under My Products. It can't be registered manually, as there is a message that the serial number is a volume-licensed product. How can I complete registration, so I am able to get tech support if needed?

Hi dddantes,
There is no need to register a Volume License no as you will get the access to licensing.adobe.com website to manage the serial no. You can contact our support for any technical and non technical issues on 800-443-8158.
Regards,
Abhijit

Office 2010 volume license

Is volume licensed products supported on ZAV 8.0.2 yet?

GEB,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
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the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)
Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php
If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
Your Novell Product Support Forums Team
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Can i install CS6 GOV volume license key on 2 computers?

I have 2 users that need to use CS6.
We are entitled to Government Volume Licensing product (adobe part# 65163297AF01A00)
My understanding is that 1 license can be installed on up to 2 computers. (for example, 1 laptop and 1 desktop)
Can i install it on 2 desktops instead? (instead of 1 laptop and 1 desktop) BUT they would be used by 2 different persons, however they would only use 1 copy at a time.
Am i legal to do this ?

Hi PowerSurge! ,
Welcome to Adobe Forums.
You can use the same license on another computer with the same platform , it can be two desktops/laptops as well.
1. Sign in with your Adobe ID and password :https://licensing.adobe.com/sap(bD1lbiZjPTAwMw==)/bc/bsp/sap/zavllogin/login.htm
2. Choose Licenses > Downloads.
Please reply for any assistance.
Thanks

Product keys to convert evaluation version of SQL Server Std 2014 to their SQL Server Standard 2014 Volume License

Customer was asked for a product key to convert evaluation version of SQL Server Std 2014 to their SQL Server Standard 2014
Volume License.
He cannot download the ISO as he is on a sterile server on his client’s site.

You may also try and look for PID in to DefaultSetup.ini file in the installation media, which can be found by going to the root folder of the SQL Server set media
on the server or on the DVD, then look for this file in either the x64 or x86 folder.
Keerthi Deep | Blog SQLServerF1 |
Facebook

Can one upgrade from CS5.5 to CS6 as a Retail Product or does one need to do it as a Volume License?

Can one upgrade from CS5.5 to CS6 as a Retail Product or does one need to do it as a Volume License?

Well, depends on what your CS5.5 actually is. If it came as a volume license, the upgrade terms would be determined by the specifics of the volume licensing model chosen... Anyway, that's way too specific. Contact sales support by phone or web chat to haggle things out.
Mylenium

Register the product : Adobe Volume Licensing

when I register the product( acrobat pro xi) in Adobe licensing website,
the message shows that "Adobe does not recognize you as an authorized user of this web site."
I downloaded this acrobat pro xi from my university web site... they provided the serial number as well.
but Adobe licensing website can not recognize me as an authorized user of this web site,,, even though I logged in adobe website...
how can I solve this problem??? Help me please!
thank you!

Contact your university. Volumes licenses are not the same as the normal licenses you buy, and they should be able to give you advice on how to set it up. It may be that volume licenses are not to be registered.

Deploying CS6 products with volume licensing serial

Hello,
My company has volume licensing for CS6 Design and Web Premium and I am currently trying to create a Citrix streamed package of Photoshop only. I start the install, select only to install Photoshop and it completes fine but now I am at the following screen. How would one go about deploying this in an enterprise? Thanks.
Dexter

Contacted Adobe support and they pointed me to the following link where I can download a utility to package CS 6 products for deployment and it works great. Already confirmed successful deployment via SCCM.
http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html

Choosing Office 2013 volume licensing plan ... or going retail ... or subscription ... or hunting for 2010 ... what a headache ...

Our company currently runs an office software equivalent comparable to Office 2003 level. I was researching options (licensing!) for stepping up our office to real Microsoft Office product ... and got stuck with that idea ... totally confused at this point.
Am I missing something or the cheapest SMB volume licensing option for MS Office 2013 (Standard, no Access component) is like twice as expensive as the retail equivalent? Why is that so? It makes no sense to me at all.
I can find retail box of Office 2013 Home and Business for around $190 while the cheapest Open License for similar equivalent seems to be priced at $369 (what!?) ... and that is even without Software Assurance?
Makes it kinda hard to convince management about benefits of VL program over retail ... especially since we are not a Volume Licensed customer (yet) and this purchase *might* make it worth becoming one (does it?).
On top of that I can't even make decision if we should really go with Office 2013 after reading about live/online account requirement for activation, and here a question how does it work in volume licensing version? I assume it will be a great pain with
installs from retail media and activation, but VL should have some tools or workarounds for that, no? I read that Office 2010 didn't have such problems and am sad I didn't push towards it when it was still available on retail market.
Maybe we should go with 2013 subscription for first year and see how that works for us ...
One thing for sure, I've been digging around this subject for weeks and my headache doesn't want to go away.
Open to suggestions.

anybody, any insights?
Pls, also note that I run a one person IT department for this company, so all the dirty work (installs) will be done by me, hence my question. I can do deployments via GPO, but would like to know about activation gotchas (MS live accounts) for Office 2013,
is that true for retail licenses?
As per Volume Licensing, am I looking right and cheapest 1 computer Office 2013 open license stands for like $369? why is i so expensive in volume licensing plans? I doubt our management approves it this way ... which probably means retail licensing for
me and a great headache with activations over a sneaker net ... times 30 ...

Windows 8 Pro volume license version does not have "Add Features" therefore cannot install media center.

As the title describes, Windows 8 Pro installed from the Volume License ISO does not have the Add Features wizard, and as such it appears to be impossible to install the Windows Media Pack.
I've consulted with Live Chat support who cannot provide an answer to this, they simply said it should be done through "Add Features" which does not exist.
A similar thread was answered by saying install from a Retail disc and upgrade. However this is hardly a solution, paying for an additional Windows license when you already have a volume license.
Can anyone, preferably MSFT, provide a proper answer on how Windows Media Center can be install on Windows 8 Pro which is volume licensed. If it can't be done can some reason or justification be given as to why it can't be done.
Please see previous thread here: http://social.technet.microsoft.com/Forums/en-US/w8itproinstall/thread/d63b46e5-c542-4dbe-be41-c46cda440723

I would like to pile on here and say "ditto" to all of the above. you have a licensed product and they don't even support the MSFT version of a DVD player. Nah, no one EVER has to play a older technology in corporate America due to training or presentation
(A funny clip of a movie before a ppt)? Nah.
But, I'd like to add a warning to MSFT senior management. I know you want to force everyone to use YOUR cloud just like apple did to theirs. Wont' work. Some of us refuse to sign onto a web site and let you track all of our moves... some
distrust the cloud (Target anyone?) etc etc. All good points, now for the out of the park. The Harvard Business Review some years ago did a study on long term profitability of a company (you have to have a profit to stay in business). The
most highly correlated factor: Customer Sat. Sorry, but I don't see customer sat in all of these entries.
IF you made your product easier to use and NOT have to have a IT support person to move from a small workgroup to a server configuration (and PS, what in the heck to you get from a workgroup? File Replication, Remote access to outlook files as one
does via exchange? Really, every computer is in a workgoup any more, so there is ZERO value add in a workgroup on a MSFDT platform, however there is great value, even with a couple of users, in an Exchange/Windows Server Platform -- so why so you make
it so damned hard to implement one... Difficult for one to implement in an SMB environment (so lets just kill SBS) but growth from small business is where your growth is... just like IBM did before you, MSFT only appears to be listening to Fortune 500 it execs,
but I really digressed) This is just one more pain in the butt to use MSFT in the small environment. So what is the rational business decision? Yes one can pick MSFT but with Zero value add in the workgroup, why not them other guys (who may
be apple, or android or even some Linux platforms)
SO you want to continue to mil the cash cow, listen to your forums.
One more note on the STORE. Lets say you do pick a competitive product in the windows store. Have them been verified they don't contain malware like MSFT products? I believe the answer here is "NO" So this adds another layer of complexity
and security risk on the corporate problem of "How do I play a DVD on my laptop" I am sure none of you has ever played a movie on your laptop flying for business?
So, MSFT management, let me paraphrase the posts above: "WHY don't you support our business needs"
And remember, people buy to have their needs met..... (IBM Planned Sales Call)
If you don't meet small business needs, someone will... and that too is fraught with risk.
(For example of how to make computers easy to use in SMB I reference SBS, the Systems Management Interface tool in IBM Unix, or best of all, the AS/400.... something even Ellison couldn't kill, though he tried.

Downgrade windows 8 enterprise to windows 7 enterprise under volume license and steps for installing windows 7 enterprise.

How to downgrade from windows 8 enterprise to windows 7 enterprise under volume license? and what are the steps for installing windows 7 enterprise?

The link provided by v-yamliu works good.
Steps for installing Windows 7 Enterprise can differ based on the method of installation.
Windows 7 Enterprise, being an enterprise product, is usually installed on PCs count of 20 and above. Also, organisations usually modify the standard installation image to suit the organisation's needs and policies. In doing so, they define the way the Enterprise
edition can be installed. They can be ZTI (Zero Touch Installation) or LTI (Lite Touch Installation). The following links will be helpful in this case:
http://technet.microsoft.com/en-us/library/dd919178(v=ws.10).aspx
http://technet.microsoft.com/en-us/library/dd919179(v=ws.10).aspx
If the above case is not true and only a standard image is being used, you can perform clean install as mentioned by v-yamliu. The following link will be helpful:
http://windows.microsoft.com/en-us/windows/installing-reinstalling-windows#1TC=windows-7
Balaji Kundalam

Activate / Deactivate Illustrator CS3 - Volume License

Hi Guys,
Well to start this topic, I must say I have never received such poor support for software as I have "received" from Adobe Chat Support team..
The case is as follows;
We have a volume license for Adobe Illustrator CS3 and haven't used it since somwhere before 2010. In 2010 we have moved to another city with our company. Therewith also renewing all hardware for our stylists. For over 5 years we haven't used Illustrator CS3, so we never thought about de-activating the software before getting rid of the old hardware. Since a couple months we have a new manager on the styling department, whom wants to introduce Illustrator again. Since all the stylists will need to be trained again for Illustrator, we'd like to do this in the CS3 version before upgrading to CC or CS6.
So the issue that comes up, is that I cannot activate the software, because the serial number that I've received many years ago, when buying the volume license, has been used too many times. This is because it was never deactivated on the old hardware.
The only option I had was to contact Support via Chat or Phone. Since I like to keep track on what have been said by both parties, I decided to go for the chat option..
If any of the Adobe Staff is reading along, the case number is 0215516123.
In a nutshell; If you have a retail version of a discontinued product with adobe, they can reset the activation count without any problems. If you buy bulk and have volume license, it all comes to this; please upgrade to the latest version.. There is nothing we can do for you..
Here is the complete chat log with 2 employees of Adobe, who are just not willing to help in ANY way.. I must say this really tested my patience and counting to ten skills..
Still looking for a solution tho, so any help is appreciated highly!
Thanks in advance!
=============================================================
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Naveen.
07:31:27
Naveen:
Hello. Welcome to Adobe Customer Support.
07:31:32
ME:
Hi Naveen, did my previous message come thru?
07:31:35
Naveen:
I'll be glad to help you with your issue today.
Your chat transcript will be sent to at the end of your chat.
07:32:28
ME:
that would be great!
07:34:19
Naveen:
May i know the operating system you are using?
07:34:25
ME:
W7 and W8
07:37:07
Naveen:
I am sorry to inform you but the CS3 is not compatible with windows 7 and 8.
07:37:24
ME:
What do you mean? The software works fine on W7 and W8
07:37:50
ME:
The issue I have is that from the 11 licenses that i've got, I got only 2 to activate
07:39:03
ME:
and thats probably because the old computers that we're phased out in 2010 had illustrator cs3 running on them. But since we didn't use it back then, we never thought about deactivating them.. Now the new styling manager wants to start working with Illustrator again, but I have the activation issue.
07:40:21
Naveen:
I am sorry but the CS3 is not compatible with windows7 and 8
07:41:22
ME:
How can you say that, it works fine on all of them.. 2 that have been succesfully activated and the other resigning ones are working fine on the 30 day trial.. We will be upgrading them sometime this year to CC or CS6. But for now we need to be able to activate the ones we have..
07:42:52
ME:
Your file was successfully uploaded: cs3.jpg.
07:43:01
ME:
Have a look for yourself
07:43:09
Naveen:
I have
07:43:25
Naveen:
http://www.adobe.com/store/en_us/popup/software/creativesuite/mastercollection/systemreqs. html
07:43:41
Naveen:
Please look the tech specs for the CS3
07:44:06
ME:
I have, so lets say I want to activate them over XP I have the Same issue, please help me resolve this issue
07:46:02
Naveen:
May I take the serial number please?
07:46:10
ME:
[removed by moderator]
07:47:06
Naveen:
Its a Volume license serial number, We need to transfer the chat to AVL team.
Please wait while we connect you to a representative.
You are now chatting with 'Deepti'
07:47:19
ME:
Thats fine by me
07:47:40
ME:
Hi Deepti
07:48:08
Deepti:
Hi,welcome to Adobe Support!
07:48:33
ME:
Thank you! Can you read the conversation back between me and Naveen?
07:50:51
Deepti:
Sure.
07:51:37
ME:
Great
07:51:49
ME:
I hope you can help me resolve this
07:52:30
Deepti:
So you are facing issues with CS3 license , right?
07:52:49
ME:
yes I could only activate 2 of the 11
07:53:58
Deepti:
I would have loved to help you in getting these license activated however, we are not supporting CS3 anymore. This is a very old version of Creative suite that you have.
07:55:44
ME:
I know that, but it is a license we paid for and still are i title to use according to the license rights.. And as I said, we have the intention to upgrade them this year to the latest CC or CS6 version. But we need to start somewhere again and still have these licenses. I work for 3 companies in the group I work for. And 2 of them have all of the latest versions available. This company is a little behind on things, but we do need your help to get further..
08:03:06
Deepti:
I would have helped if it would have been cs6 or CC. This is an obsolete product and we are not supporting it anymore. You can refer to forums.
08:03:46
ME:
How will the forums help me on activating licenses.. I'm not asking for product support, I'm asking for license activation support, for licenses that we have paid for!
08:04:53
ME:
Clearly it is only some reset button you have to use to empty out the registration/activations from before 2010.
08:05:33
ME:
To show we are trying to keep up to date with licenses and latest versions you can see the volume licenses registered to
08:06:05
ME:
I really don't understand the mindset where you don't help out a paying customer
08:06:22
Deepti:
I am sorry but we don't have any reset button for volume licenses.
08:07:23
ME:
It was ment figurely.. There must be something you can do to help? I get the feeling that the support you are "giving" only means getting customers to pay more for the latest versions.
08:07:50
ME:
which as said we will upgrade somewhere this year.. But my stylists need training first
08:08:03
ME:
Hence thats what we need to activate them for right now
08:08:52
ME:
We paid for the license and are in title to use them.. But you are blocking that right now..
08:09:09
ME:
Which is totally outrageous
08:11:33
Deepti:
Yes you are entitled to use them. You have the serial key. You can install the product and use it till the time you want. It's just that Adobe has stopped providing support for obsolete versions.
08:12:49
ME:
I understand, but since I cannot activate them over the internet It only works for 30 days... The connection is fine, the serial is volume licensing.. But adobe says no sorry cannot activate because of too many activations.. And I only used 2 out of 11.. So please provide me a solution!
08:22:05
Deepti:
I am so sorry but there is nothing that I can do . I mean I don't have any deactivation button that I could use to deactivate the license for you.
08:23:22
ME:
So what happens when a customer has CS6 and the hardware was disposed of, on which CS6 was installed and wasn't deactivated? He buys new hardware and has the same problem as I currently have.. What do you tell that customer? I'm sorry there is nothing we can do for you? I really doubt that..
08:30:23
Deepti:
CS6 version is still in the support boundary hence, if there is any activation issue that you are facing with CS6 , we would be supporting you for that.
08:31:38
ME:
Wow.. I have never ever experienced such poor support for software as I have today with you from Adobe.. This is really dissapointing, especially if you spend that much money on licenses to be compliant..
08:32:26
ME:
So please tell me, what options do I have to make this work?
08:51:01
ME:
It would be appreciated if you can answer my question?
08:59:50
Deepti:
I am sorry but this is out of support boundary. You can refer to the forums , I am sure you will find some information related to the activation queries.
09:01:22
ME:
I am reading on the support forums that support of adobe needs to clear the current activations..
09:01:34
ME:
Only you @ adobe can do that
09:02:28
ME:
You should be able to tell me how many activations of the CS3 illustrator are currently done in the licensing portal
09:02:37
ME:
and you should also be able to clear them!
09:03:00
ME:
https://forums.adobe.com/thread/441285
09:03:17
ME:
https://forums.adobe.com/thread/1324890
09:05:40
ME:
Manish-Sharma (in answer to Leonardophoto) It might have not got deactivated properly from your old computer hence contact Adobe Support to get the count of activation resetted.
09:05:59
ME:
everywhere I look I need you from Support to reset the count of activations..
09:06:05
ME:
So please help me with this
09:10:15
Deepti:
I would have not kept you waiting for so long if I would have the option to deactivate your license key.
09:11:09
ME:
Then how come Jeff A Wright (your collegue) refers to this in every post he makes on the forums regarding activation/deactivation reset count settings..?!
09:12:23
Deepti:
That is for retail licenses.
09:13:00
ME:
Wow, so as a customer who buys bulk there is no solution?
09:14:23
Deepti:
There is no such problem that the Volume license customers face.
09:21:26
ME:
So now your saying that my problem doesn't excist?

I have the following link to offer but I do not know if it leads to a solution for you...
Adobe Licensing Website | Serial numbers | Orders | Accounts

Commercial Volume License product

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