Compare Customer returns and actual receipt

We have a rather common Customer returns issue, we want to compare what was sent by customer and what actually got received on the RF scan.
The original sales order line is deleted when the RF receiving transaction is run. We need to keep this line on the order for visibility to differences in order vs. received quantity.
Printing reports of initial RA (Returns Authorization) and changed RA is an option, but we want to maintain it in the system, something online which FI people can view and compare later.
Any help is appreciated.

Hello Gordon,
Please help on this , I have tried coming up with the below but its not pulling details from OIGN,
SELECT distinct T0.CardName 'Supplier Name', T1.NumAtCard 'Inoice No.', T1.TaxDate 'Invoice Date', T1.DocDate 'Rec Date @ Mombasa', T4.Quantity,T2.[U_ActualQty],T4.[PriceBefDi],T6.[U_ClearingCharge], T6.[U_Surveing_Charges], T6.[U_Stevedoring_Charge], T6.[U_Clearing2], T6.[U_Clearing3], T6.[U_Clearing4] 'CIF @ Mombasa' FROM OPOR T0 INNER JOIN POR1 T4 ON T4.DocEntry = T0.DocEntry LEFT JOIN PDN1 T2 ON T2.BaseEntry = T0.DocEntry LEFT JOIN OPDN T1 ON T1.DocEntry = T2.DocEntry RIGHT JOIN IGN1 T5 ON T1.DocEntry = T5.DocEntry INNER JOIN OIGN T6 ON T6.DocEntry = T5.DocEntry WHERE T0.DocNum =[%0]

Similar Messages

Customer Returns and Replacement Orders

Hi,
What processes are involved with Customer Returns? How do we create a replacement order, and what should we do if a replacement is not issued?
Thanks,
Rathul.

Hi,
PGI (Post Goods Issue) may be cancelled by Transaction code VL09. The accounting document is just the reverse of the original PGI document.
In my company, we use project stock (movement type 601 Q for PGI). VL09 creates the movement type 602 Q. But rather than VL09, the generally accepted method in my company for the reverse items is to use the movement type 653, "back to the to the storage location." The accounting document takes the cost "from" the project and moves it back "to" the storage location.
The movement types are entered in the schedule lines in customizing, which are then assigned to the item categories. However, in this process, "no invoice" takes place. If you have a delivery related invoice, it should be cancelled beforehand.
If you do not give replacement, the Customer Account needs to be credited.
Please do not forget to create a Billing document (Formally Return Credit Memo) with reference to return delivery. It is very important in order to close the cycle. If you do not create a return credit memo, your delivery will keep appearing in the "Billing Due" list and with status "Being processed". When you create a return order type RE, the billing type is picked up as RE (Return Credit Memo) automatically.
When you are creating a replacement, you can create a replacement order, delivery, and billing. To create the replacement order, you can define an order type by copying from order type OR. In the copy control, you can define the relevant item categories from RE to OR. You can make reference Mandatory for this order type. The delivery type for this replacement order type will be LF and billing type F2.
Reward points if found helpfull..
Cheers,
Chandra Sekhar.

Quality inspection in Delivery,Customer Return and Customer info record

Quality inspection in Delivery and Customer return
Dear Friends,
Here is my Question
For Delivery inspection i am using inspection type 10 meaning when ever there is goods issue during delivery inspection lot is created ,RR and UD post stock to Unrestricted if pass and unblocked stock if fail or rework or change to another customer and COA is printed if UD is pas
is my understanding is correct
For Customer return i maitanin inspection type 06 , Meaning when ever there is customer return , GR is done in IM and inspection lot is created,RR and UD and post the stock to unrestricted and Blocked stock if fails
is my understading is correct in the above scenario
Also where this Customer info record is used and related with inspection
From my understanding Customer info record is used to link sales organization and customer to the material in Quality inspection
so that by means of the Quality inspection indicator in Custm info record can control the inspection lot creation before delivery or after delivery and what is customer indicator
Please can some give me a clear picture of the above , sorry to ask so many questions in one thread
Thanks & Regards
Raj

Dear Raju,
Let me make you clear
1) Customer info record stores data related to material / customer. You can decide whether the inspection has to be before delivery, after delivery or at the customer place.
2)Inspection lot 10 is created when you save the delivery to a particular customer. Inspection 10 doesnt have stock posting tab. If you have selected in Customer info record inspection before delivery then only after you give the ud for the lot it will allow for PGI. You cannot stock posting to any stock as in 01 or 04.
neither you can change the customer.
3) For customer return inspection 06 inspection type will not give stock posting tab. It is a stock irrelevant inspection type. You can 05 inspection for the same. it helps in stock posting
hope this helps
Regards
gajesh

Customer return - automatic processing

Dear experts,
At my customer there is a requirement to automatically create a customer return delivery, goods receipt posting and credit posting when saving a customer return order. The process should be as follows:
1. Create customer return order (VA01) with reference to the original invoice
2. Create a return delivery (automatic) with reference to the return order
3. Post goods receipt against return delivery (automatic)
4. Book credit note (automatic)
I'm not sure if this is standard SAP and where I should configure the above,
Your comments are much appreciated,
Kind regards, M

Hi,
This not possible in std SAP although you may have a return delivery created automatically by checking Immediate delivery in VOV8 for RE order type, you will have to do PGI and Credit memo manually or by using function module/BAPI.
Take the help of your ABAPer to find out how it can be done.
PGI can be created using BAPI_GOODSMVT_CREATE
Billing document/Credit memo can be created using BAPI_BILLINGDOC_CREATE
You may also schedule PGI as a background job through VL06O and Billing through VF06 which would run everyday and check return deliveries pending for PGI and completed deliveires pending for credit memo creation.
Make sure you dont have any delivery or billing block in your return orders and automatic posting in credit memo so that accounting document also gets created.
Regards,
Amit
Edited by: Amit Iyer on Jun 8, 2011 2:45 PM

Returns and replacement

Hi Gurus,
Kindly provide the information about the customer returns and replacement in respect of under warranty cases
Eg
Final product sold is gear box (based on BOM). If we received the gearbox from customer for repair we have to replace some parts of the gearbox and send back to the customer (Note: gearbox is under warranty). In these case how to account the return gearbox and how to account the replaced parts and how to send back to the customer.
Regards
Allen

Hi Pepe,
I suspect something might be a problem with Item Usage. So we need to check 2 things.
1) Create a return order/ return request item directly in ECC and check the item usage that is getting picked.
2) In CRM also create a return order / return request item and check the item usage. you can put a break point on select statment "SELECT SINGLE * FROM crmc_it_assign" in CRM_ORDER_IT_ASSIGN_SELECT_CB FM.
I suspect the problem with item usage as transaction type and item cat group can not change (assuming materail and product are in sync)
Let me know the outcome. Hope this helps.Regds,
Raghu

Post Goods Receipt Reversal with VL09 for customer returns in WM

Hi,
We have performed Goods receipt and stock was putaway with a TO confirmation in WM. Now we want to reverse the goods receipt and the quantity is not in 904 area for returns. How can I get the stock back to 904 from regular storage type with same dynamic bin number as my customer return delivery number? Basically When I do VL09 system complains that it canot find the dynamic bin number which is same as my delivery number. Answer will be rewarded.
thanks,
Sarvesh

the optional solution can be as following steps:
1) create the bin manually with ls01n: storage type 904, bin name is the delivery number,
2) reverse with vl09 and a material doc will be created.
3) check the bin stock with ls24, you will see negative stock in 904.
4) create TO to offset this negative qty with lt06 with above mentioned material doc. this TO's source bin is just the one in regular storage type.
5) confirm TO
6) don't forget to delete the bin created in step 1, this is because it is created manually but not dynamic bin that will dissapear automatically.
pls reward if helpful.

Post goods receipt problem of customer returns material

hi,
i have a problem while doing customer returns in VL01N (PGR).system displays error msg.
E VL 171
Status of inpection lot xxxxxxx / partial lot 00000 does not allow goods issue.
Material having inspection set up on material master with inspection type-06
can u tell me how to solve this.
thanks in advance.

Hi prakash
In MMR i think you must have assigned a quality inspection as 06 . so at the time doing delivery , and before PGI , quality inspection took place. Now when you are doing PGR , i think you just check the goods insepction data at item level in delivery data . and remove that quality inspection 06 and then save it . then only PGR will happen .
Because you have assigned qualtiy inspection in MMR , system is checking , wheather the goods are good or not .that could be one of the reason it is not doing PGR, if u remove that 06 which is goods inspection then PGR will be done , then you can proceed further
Prakash if you have done in adifferent way plz share with us and if it got solved also plz let us know
Reward if useful
Regards
Srinath
Edited by: sri nath on Apr 5, 2008 11:44 AM

Comparing Cost Center in ME23N and Goods Receipt document

Hi,
I do not have much functional knowledge in MM and I want to clarify following queries.
I have to build a report that displays the Purchase order value and goods receipt value by cost center ( in the same output screen).
In tcode ME23N of ECC, for any Purchase order item , we can display cost center in Account Assignment tab.( Same appears in table EKKN.)
Also, in the purchase order History tab of ME23N, we can check GR ( Goods redeipt ) and IR ( invoice receipt )documents. ( This GR and IR information is stored in table EKBE.)
My first query is :
if a PO item has cost center 'C1' associated with this ( in account assignment tab of ME23N), can it be possible that goods receipt document for that PO item has different cost center than C1.
i.e. is it mandatory that goods receipt ( GR ) document has the same cost center as that of corresponding purchase order item ?
While posting the goods receipt, is it possible to edit the cost center in GR document so that after posting GR, PO item shows cost center C1 but GR document shows cost center C2 for that PO item.
My second query is :
If above scenario is possible, then there must be a table that holds the cost center infomation for a GR document. I would appreciate if anyone can share the table name.
( like we have EKKN for storing cost center of Purchase order item ).
Thanks,
Tarun Brijwani.
Edited by: Tarun Brijwani on Jul 6, 2011 11:25 PM
Edited by: Tarun Brijwani on Jul 6, 2011 11:27 PM

Dear Tarun,
Below is the answer to your query:-
My first query is :
if a PO item has cost center 'C1' associated with this ( in account assignment tab of ME23N), can it be possible that goods receipt document for that PO item has different cost center than C1.
Not Possible
i.e. is it mandatory that goods receipt ( GR ) document has the same cost center as that of corresponding purchase order item ?
Yes
While posting the goods receipt, is it possible to edit the cost center in GR document so that after posting GR, PO item shows cost center C1 but GR document shows cost center C2 for that PO item.
No
My second query is :
If above scenario is possible, then there must be a table that holds the cost center infomation for a GR document. I would appreciate if anyone can share the table name.
( like we have EKKN for storing cost center of Purchase order item ).
Not possible to have 2 cost center per line item and the cost center per lin item must be same with the cost center when you do MIGO. As a result of that, there is no table where it can store 2 cost center for each line item. Unless you are creating a service PO line item where it required sharing of cost center for the particular services or even asset.
Thank you
Regards
Leonard Tan
Edited by: Leonard Tan on Aug 22, 2011 3:31 AM

RIDICULOUS customer support and invoice due to fraud - Still not resolved since April

I am posting my story from the past 9 and a half months here only because I’ve tried many many other ways to get in touch with Verizon about issuing a billing credit but have received TERRIBLE customer service during this entire time. I am now trying any other means possible to get in touch with the proper people at Verizon to get this matter resolved. It is a very long story, but this has been our life since April.
Beginning in April, we received a couple emails stating that there had been a change on our wireless account. Thinking nothing of it, we continued on until the three phones on our account started getting shut off. Calling Verizon, they stated that there were indeed changes made to our account and they shut our phones off to prevent any future changes. We had to cancel our online MyVerizon account to prevent hacking into the account to make changes.
Weeks went by with our phones being turned off for days at a time and the fraudulent international minutes starting to rack up. Every time we called customer service, they would ask us if we were making the hundreds and hundreds of minutes of calls to and from Jamaica and Cuba – no, we only make less than 50 minutes of calls a month. They would eventually turn our phones back on but it would never be fixed.
After many weeks, approximately 30-40 hours spent on the phone with tech and customer support, wasting a day of vacation to work on this problem in a Verizon store, approximately 5,000 fraudulent international minutes, and a $10,725.48 bill for April (YES almost 11 THOUSAND DOLLARS), the problem was finally solved. The final outcome was to credit back all the fraudulent charges on the next bill, and I demanded 6 months free service because of all the inconvenience we had to deal with.
During the next bill, there was a credit balance of $1,029.44, which made sense to me because our monthly bill is between $150-$160, plus about half a month of having our phones shut off. After our normal monthly charges, the May bill had a credit balance of $871.55. The June bill was fine. The July bill was fine. The August bill was fine – a $414.26 credit balance with the words “DO NOT PAY” next to the balance. The September bill is when it hit the fan again.
On the September bill, there were $986.02 of “Other Charges”, mainly state sales tax and the Federal Universal Surcharge. $838.08 of it was specifically on the one line that only has a $9.99 monthly access charge. Does $838.08 of sales taxes and surcharges on a $9.99 monthly charge make sense to anyone?
I called on October 10th– the person who I spoke with said they would ‘research’ it and call me back by 4:00 that day. Never did. I called back on 10/22 said they agreed with me that $986.02 of “Other Charges” does not make sense. He was able to credit back those charges, but they would not appear until the next bill and it should still leave a $261.10 credit balance.
Then the October bill came in the mail with no credits issued. I called on 11/12 and found out that the supervisor from the last person who said the amounts should be credited back would call me by 11/14, but they would push them to call me on the 12th instead. Never called back on the 12th. Never called back on the 14th. That’s when our phones were shut off again because of non-payment.
I called back on 11/14 and was transferred from customer service, to fraud, to customer service, to billing, to fraud, to financial services, to customer service. Finally the last person I spoke with said it was a billing issue and she would fill out the necessary paperwork to get the charges reversed and our phones turned back on. The credits should appear on our next bill (where have I heard that before). And she even gave me her email address so we could follow up with each other.
The November bill had arrived and on it there was now a $1,059.65 balance due! Again, messages were received demanding payment. I reached out to the last person via email on November 25, November 26, November 27, December 4, December 9, and December 16. I am not surprised that I have never received a response from them.
I called customer service on 12/3 where the person submitted all my information into fraud to have them investigate. She then gave me a ticket number and stated I needed to call fraud. I called fraud on the afternoon of 12/3 and was on hold for over an hour with no one picking up. I called back on 12/4 and fraud stated they cannot give billing credits, so I was transferred to financial services, who said they only accept payments. Then I was transferred to customer service. That person agreed that something was wrong and would ‘research’ it and call me back the next day –they never did.
I called customer service on 12/10 and they said it is a fraud issue – that the sales taxes from the $10,725.48 bill back in April finally caught up and were billed on September’s bill. I asked why I would be liable for sales taxes on an invoice I was NOT liable for? They said since it was a fraud issue, I would have to speak with them. So I was then transferred to fraud, who said they would need to research it and call me back later in the day. Of course, they never called back.
Once our phones were shut off again for non-payment, I called back on 12/11, demanding to speak with a supervisor of a department who could issue credits. I again was transferred 9 times between customer service, financial services, billing, fraud, and back again. I did learn that the bill was so high because we haven’t made any payments in the months after the fraud. I said that we were promised 6 months free, and there was a credit balance, and that our bills, with the credit balance, said “DO NOT PAY” on them, why would I make a payment? No one could explain, other that our bill is so high because we haven’t made a payment.
Finally, on 12/11 I was able to speak with a young woman who again said she submitted paperwork to the billing department to have them look at it. The process would take 24-48 hours. She also gave me her email address, and she’s been very responsive to my inquiries regarding the status, even though there have been no status updates. On 12/16 I spoke with her again and she said she hasn’t heard back yet, but at least she was able to turn our phones back on.
On 12/16, my wife visited a Verizon store in hopes that an actual human may be able to help. The representative in the store called customer service and received the same run around and was bounced around to several different people. My wife then got on the line with a helpful customer service rep (I believe the same rep who has at least been responding to my emails, although she cannot resolve the matter). This woman at least found out that the original over credit was for international taxes that would come at a later, unknown date. This was never told to us and thought it was the 6 month credit of service we demanded and hence, have not paid Verizon since the credit was applied in May (with the words "DO NOT PAY" written on each bill). My wife then spoke with someone in "customer relations" who offered only $150 to resolve this $1,000 issue. After stating we wouldn’t accept anything less than the full amount, she then gave the name and number of a customer service manager. The manager returned my wife's call promptly but argued that nothing could be done because we have not paid our bill in 7 months. She would not listen to history of what has taken place and would not accept our offer to pay December's bill for our normal monthly service and then continue forward. That phone call was disconnected at 4:30PM EST on 12/16. Four voicemails have been left for her and as of 12/17 at 1:30PM EST, none have been returned and the "manager's" name is no longer on the voicemail box for that phone number, when it was on the first attempts to reach her.
We are giving until 12/20 to settle this issue. I see two options: 1.)We will take our money and sign up with a different carrier. Verizon will not receive payment for the amount that is said to be owed, since we do not owe this money, and we will go to the state attorney general. Or 2.) Our account can be credited, this issue settled, and we will continue to be happy customers, who pay on time, in full, every month, dating back more than a decade. This, again, has taken an astronomical amount of time and energy to try and settle this. We really should be receiving another 6 months free service.

Take verizon to small claims court, do it now. Pay the small court fee and take them to court.
You must also write a certified return receipt letter to Verizon's remittance address and dispute all the amounts in question.
Get all your paperwork together and names places and dates of contact, see the judge. Its that simple.
Don't even bother jumping through hoops with verizon wireless. But do as I told you to protect yourself and your rights and your credit. Verizon has to answer court summons. Let them come to you. Let them contact you and settle.
I doubt you will get six months free. But hey it doesn't hurt to try.
Good Luck

Terrible Customer Support and now I have to pay for their mistakes

A friend told me about a promo plan she was on, it was the 20 off data plan. So I got interested and called in to get some information about it. I ended up signing up for the plan around Jan. 27th. I then noticed that the iphone 4 was available for pre-order on the 3rd. I ordered it and received it on the 7th. Called Verizon on the 8th and let them know I received a defective phone. I was told several things by different reps about how this was going to be replaced. First they told me if I gave them another 326 dollars, they could get one shipped out the same day. Then after my call dropped I called back in, I was told that if I gave them another 326 dollars, they could get one shipped out on the 10th. I agreed and gave them my cc info. Since I did not have a working phone they put my account in suspension so I wouldn't be charged for service that I couldn't use. I guess there were problems with the fact that my account was in suspension, so they tried to call me on my iphone 4 number that was never activated and didn't work, even though my ATT number was in the notes and on my account. So the 10th came around and I called in to see why I didn't have a phone. They told me about the problem and assured me that I would receive a working iphone on the 18th, once again I did not receive a phone. Called in and I was told that they again made some mistakes and I would have a phone on the 23rd. Well guess what? No phone came on the 23rd. I finally received a phone on March 1st. Guess what? If I talked for over 5 minutes, this phone got so hot that it was uncomfortable to hold. On top of all of this they could not get my voicemail to work.
At this point they still have not refunded me for my first defective phone that I had sent back a month ago. All of the refunds that I was promised for service that I could not use were not applied. I have spent about 6-8 hours on the phone with this company trying to get a working phone. After having the second defective phone for 9 days and this nightmare I was in, I told them that I could not allocate anymore of my time trying to get them to do their jobs correctly. I wanted to return this second defective phone and I would be going back to ATT. They told me that I owned the phone now and I would have to pay the 350 dollar ETF. I laughed because it took them 21 days to get me another defective phone after I received my first defective phone. They kept making mistakes to force me outside the 14 day return window, not me. At this point its just laughable. I happened to be at an apple store picking up one of the new macbook pro's and I told them about my phone that could be used to start campfires. They ran some test's on it and replaced it on the spot. Keep in mind that at this time I was in a Verizon area and my voicemail still would not work. I got home and called them about it and my house is located in an extended area. They told me that I would have to go back to a Verizon area to setup my voicemail. So off I went. 2 hours of driving and I got the same message. I then went back to said apple store to see if they could help me out since I have wasted so much time and gas money because of the incompetence of Verizon employee's . Apple offered to call Verizon and get this straightened out. They spent over an hour with them and they still could not get my visual voicemail to work. They tell me that they are going to start a trouble ticket with the engineers and I would be receiving txt messages and calls throughout the day as they work on it. So I go back home and get a call back from someone I spoke to the day before that told me that I needed to be in a Verizon area to get my voicemail to work. After apologizing and telling me they couldn't let me return my phone or let me out of my contract for all the troubles I have. Keep in mind that I still do not have voicemail. He did however tell me that he would take care of my gas bill that was over 100 dollars for the 240 mile round trip. I faxed in the gas receipts but still have not got compensated for that and I'm not holding my breathe. This same person also said that the warehouse was having problems with the returns and thats why I haven't received my refund for the first defective phone but that I would be receiving the refund for it today. Still haven't got that...
So a couple days go by and I call in again to see if I can get my visual voicemail working because I never received a txt or phone call about it. The first person in tech support told me that it shouldn't matter that I'm in an extended network and that it works off of the data side. So he can't get it working and transfer's me to higher level tech support. This clown tells me that visual voicemail does not work through the data side and would only work in a Verizon area. He checks my account and there was no record of a trouble ticket from the other day. Which is not surprising, so he starts another trouble ticket and about 1 hour later I finally have working visual voicemail in my extended network. It only works when I'm on my WIFI. So the next day I leave my house and notice that my data is no longer working. Well I call in again for the 300th time, I get no help but they offer to send another phone. It's amazing that my data stops working the day that they do stuff to my account to get my voicemail working.
I have about $650 dollars invested in getting 1 working iphone 4. My first bill was about 236 dollars for 13 days of service that I actually used. Man what a great experience this has been.
Verizon take this phone back that you cannot get to work and refund my money please.
or cancel my service and waive the ETF so I can go back to ATT. I shouldn't have to pay for your employee's mistakes.
I DON'T HAVE THE TIME TO CALL IN EVERY DAY TO GET A WORKING PHONE. I IMAGINE I HAVE SPENT OVER 8 HOURS CALLING YOU GUYS TO GET A WORKING PHONE. IS THIS NORMAL FOR VERIZON CUSTOMERS? I THOUGHT ATT WAS BAD ABOUT TELLING YOU ONE THING AND DOING ANOTHER BUT THIS IS JUST UNACCEPTABLE! I NEVER THOUGHT I WOULD SAY THIS BUT I REALLY MISS ATT!

First, you should be aware that for the most part, posting on here you are not talking to Verizon. This is a user forum and occassionally you get employees that post in response to threads. But in this case, if they do respond they will tell you to respond to a private message they send you with some information so they can further help you on the phone.
There are a few things odd about your situation, but hopefully they are things that can be resolved. Were you aware prior to opening a VZ account that you were not truly in a VZ area? I'm not sure about the voicemail thing not working if you are not in the VZ area, but unless you don't spend much time in your area I think that alone would detour me from wanting service with a company that I can't use some features because I don't have true service where I would use it most. To get clear info on this you should ask that detailed infor be sent to you in writing telling you of the inability to receive certain features in your home area.
As far as a rep telling you that you would be reimbursed for the gas you used...I have never heard of them doing this regardless of how far you had to drive, but hopefully if you were told this it will be resolved.
As far as them telling you that you own the phone...if you truly want to cancel service and you have proof that the reason you did not have 14 days to return the phone was because it took them 21 days to send you a replacement then you should honestly have no trouble getting this taken care of. Escalate the issue. On the otherhand, I think it's odd that they told you they wouldn't send you another phone until you paid again...maybe this is a new thing because of the iPhone but usually they will ship you a replacement with instructions for how to return the defective phone. If that phone is not received within 10 days (I think) they charge you the full retail price of the device. Again, they may have changed this for the iPhone.
Your bill for $236 for 13 days of service...a little curious how that is possible. What exactly were you charged for (perhaps it is a prorated bill for the 13 days and then the next full month in advance....which is not so odd when opening a new account)? Without knowing what plan you have in the first place it's hard to tell if this is an odd bill or just the pains of a first bill. I would have to think it is for far more than just 13 days of use.
I get that you don't want to or don't feel like you have the time to have to get this straightened out, but unless that amount of money means little to you I would think one way or another I would find the time to get this resolved once and for all. You may not like this part, but if you weren't really aware of how VZ worked in your area before switching to them then I would wonder why you didn't do a little more detailed research before making the decision to switch and knowing the choice would have to stick for 2 years unless you paid an ETF.
Finally, as far as the phone working or not working...you said that Apple gave you a working phone. You also said that the voicemail was finally resolved. Currently, the issue appears to be with data. Are you sure that it's the phone that has the problem? Or is it the service in your area? You need to be very sure that your area, being that it is NOT a VZ area truly does not have a high instance of issues for certain features. Data would fall under one of those features that may or may not work if you are not in one of their areas I would think. If it is the phone, and everything else combined is completely correct and easy to prove then you can try escalating the issue with VZ once more. If all else fails, you can probably file a complaint with the BBB (read the terms of your contract first to be sure). I am not sure how the BBB service works for wireless conflicts, but you can easily find this info on the BBB website. Also, if the BBB is not an option you can check for other remedies. Someone on another thread sent an email to someone higher up in the VZ network (can not recall whom but the thread is fairly recent) and was able to get help with an issue they were having. First things first, find a little more time and contact VZ again. Insist that your issue is escalated. If you are told a case or something is opened request the case #. Record the name of every rep you speak with, the date and the time. This is something you should always do regardless of the company as the more info you have available in regards to your contacts, the better prepared you are for any issues. Good luck with everything.

Is there standard report for planned and actual devlivery date?

Hi Guru,
Could you help me to find standard report to compare planned delivery date in PO and actual delivery date (GR Posting date)?
I wonder, Is there standard report for planned and actual delivery date?
or I have to create a customizing report.
Thank you very much.

hi
i dont think it is possible to see both in one pan so try to create some Z report
u try ME80fn here u have to change the views ,in del shedule view u can see the delivery dtae and in PO histry view u can see the posting date
regards
kunal

Return Delivery Goods Receipt amount takes current MAP instead of old MAP

Hi,
I'm facing a problem in the following scenario:
1. Sales order is created
2. Delivery is created
3. Goods Issue for the Delivery is posted (cost of goods sold = current moving average price of material = 100 SEK)
4. Invoice is created
Event: Moving average price of material is increased with 100 % (Moving average price changed from 100 SEK to 200 SEK)
Event: Customer returns the order for some reason
5. Return order is created with reference to the invoice in step 4 (same amount the invoice)
6. Return delivery is created
7. Credit note is created (same amount as the invoice)
8. Goods Receipt for the Returns delivery is posted (cost of goods sold = current moving average price of material = 200 SEK)
Result: The financial bookings after the Goods Receipt will use the new moving average price and the stock value will increase with 200 SEK, even though the initial stock deduction was only 100 SEK to delivery the material to the customer.
Problem: We have now created 100 SEK worth of stock --> This is not allowed
Question: How can I manipulate the goods receipt amount to use the old moving average price of 100 SEK instead of 200 SEK?
Thanks for your suggestions!
Edited by: Berglund Teodor on Jun 1, 2010 4:17 PM

Hi Teodor!
I have to solve the same problem. Could you give me some more information about tha way you used this badi?
Thank you .
Florina

How do I do use the custom code and format for a percentage with 2 decimals in Report Builder 3.0?

In Report Builder 3.0, I have the following custom code entered:
Public Function SafeDivide(Numerator as String, Denominator as String) as String
Try
If Numerator = “” or Denominator = “” then
Return “-“
End if
If Numerator = “-“ or Denominator = “-“ then
Return “-“
End If
If CDbl(Numerator) =0 or CDbl(Denominator) = 0 then
Return “-“
End if
If IsNothing(Numerator) or IsNothing(Denominator) then
Return "-"
End if
Return Val( ( (CDbl(Numerator) / CDbl(Denominator) )*100 ) )
Catch
Return "-"
End Try
End Function
I call the custom code in the cell with the following equation:
=Code.SafeDivide(sum(Fields!TY_UNITS.Value)-sum(Fields!LY_UNITS.Value),sum(Fields!LY_UNITS.Value))
I have the format for the cell set to 0.00%, but it’s not being followed.
I want the result to be formatted as a Percentage, but instead I get values like:
-78.9473684210
80
300
-100
I have the format for the cell set to 0.00%, but it’s not being followed.
How do I do use the custom code and format for a percentage with 2 decimals?

Hi AngP,
After testing the issue in my local environment, I can reproduce it. Based on my research, I find this issue is caused by the type of Units_VAR_Percentage cell is string, while the type of CDbl(Parameters!Var_Threshold.Value) is double, so they cannot be
compared.
To fix this issue, we can add a hidden column (Textbox91) next to the Units_VAR_Percentage column, and type =(sum(Fields!TY_UNITS.Value)-sum(Fields!LY_UNITS.Value)) /sum(Fields!LY_UNITS.Value) as the expression. Then use the expression below to control the
BackgroundColor:
=iif(iif(reportitems!Units_VAR_Percentage.Value=CStr(format(reportitems!Textbox91.Value,"0.00%")),reportitems!Textbox91.Value,0)>CDbl(Parameters!Var_Threshold.Value),"Yellow","PaleTurquoise")
If there are any other questions, please feel free to ask.
Thanks,
Katherine Xiong
Katherine Xiong
TechNet Community Support

Create multple inspection lots at customer returns

Hi all,
at my comany we've the following problem. Customer returns should be posted to insp stock and an inspection lot must be created. When a customer has multiple return from the same batch it should create multiple inspection lots. We use insp 05 for this. But we also use 05 for the receipt of externally produced materials. This should only create one inspection lot. Therefor it's not possible to set the indicator in the inspection setup in the maerial master.
We had a look at inspection type 06, but this is not stock relevant. What is the best way to set this up?
thank for your help.

Its not the delivery I'm concerned about. Its the other 05 lots that he creates via material movements.
If the Z inspection type is assigned to the delivery type as proposed, the Z inspection type still has an 05 inspection origin. It is the origin that SAP links to material movements not the inspection type. As delivered most inspection types match one to one the origin, i.e. an 05 inspection type to an 05 origin. An 04 inspection type to an 04 origin, etc..
When a movement is used that is linked to the 05 inspection orgin and an inspection is called for, the system looks at the material master and attempts to assign an inspection type with an 05 orign. In this case, they'll be two inspection types active with an 05 oriign. The standard 05 and the Z05.
Now it might work if the Z05 is assigned to the delivery type for returns and the 05 inspection type is marked as preferred. Hopefully the Z05 will get used for the deliveries and the 05 for all others But I'm not 100% sure the system will behave exactly that way. I 've never tested that scenario specifically.
FF

How to Post Customer Return in Materials Management ?

Dear Experts,
I want to know the cycle of excisable customer return material.
How the Goods receipt will be posted with excise duties and further processing in materials management.
Also please mention the integration points with Sales and destribution.
Thanks in Advance.

Hi,
The returns order can be created with reference to an invoice to ensure traceability of the process. It may be worthwhile ensuring this is mandatory when creating the returns order type. It may also be worthwhile ensuring the returns order reason was entered on the sales document. Thus, it may be necessary to add this in an incompletion procedure. You may want to copy the pricing from the invoice back into the sales order.
Note: - There is no need to indicate a negative value in the copying control rules, as the system sees the document type as a return. It automatically posts the entries in the finance document as opposite entries on the ledger. By using the same pricing values, you ensure a reversal of the externally created invoice.
It is advisable to have a billing block assigned to the return order to prevent a credit for returns being created until an authorized person releases the billing block. Go to Sales, Sales documents, Sales document header, Define sales document type in the billing block field in the billing section.
Once the returns delivery is created, the material is receipted back into our plant. The material should use a goods movement back into stock that inspects the stock, such as blocked stock, before placing it back into available stock to be consumed by the next sales order that places a demand for the material in the plant.
Tip: - It is advisable to indicate a shipping condition that is specifically used for returns. Thus, all return deliveries or goods receipts can be done by a specific shipping point. This is useful when running the delivery due list. You can select only to process the returns deliveries, as well as offer better visibility of stock movements.
The standard item category used by returns is REN.
Process Flow: -
1. VA01 - Create Return Order (Order Type - RE) w.r.t. original Billing Document
2. VL01N - Create Delivery w.r.t. Return Order (Here do Picking and Post Goods Receipt i.e. PGR)
3. VF01 - Create Credit Memo w.r.t. Delivery Document
4. J1IEX - Capture Excise Invoice --> Without Purchase order and enter all details like; Material, Vendor, Quantity, Assessable Value, Excise Duties like; BED, ECS and SECess, etc... manually and Post.

Compare Customer returns and actual receipt

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