Customer return - automatic processing

Dear experts,
At my customer there is a requirement to automatically create a customer return delivery, goods receipt posting and credit posting when saving a customer return order. The process should be as follows:
1. Create customer return order (VA01) with reference to the original invoice
2. Create a return delivery (automatic) with reference to the return order
3. Post goods receipt against return delivery (automatic)
4. Book credit note (automatic)
I'm not sure if this is standard SAP and where I should configure the above,
Your comments are much appreciated,
Kind regards, M

Hi,
This not possible in std SAP although you may have a return delivery created automatically by checking Immediate delivery in VOV8 for RE order type, you will have to do PGI and Credit memo manually or by using function module/BAPI.
Take the help of your ABAPer to find out how it can be done.
PGI can be created using BAPI_GOODSMVT_CREATE
Billing document/Credit memo can be created using BAPI_BILLINGDOC_CREATE
You may also schedule PGI as a background job through VL06O and Billing through VF06 which would run everyday and check return deliveries pending for PGI and completed deliveires pending for credit memo creation.
Make sure you dont have any delivery or billing block in your return orders and automatic posting in credit memo so that accounting document also gets created.
Regards,
Amit
Edited by: Amit Iyer on Jun 8, 2011 2:45 PM

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Rework process for Customer returns in process Industry.

Hi Gurus,
We are working in a process Industry. The process is here we do
Sales order
MRP run
Process order
Process order confirmation
delivery
billing.
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To complete this process, how can i go ahead and whether this will reflect in the PP module or not & how can we interrelate the SD with PP in this regard.
Note: we dont have the CS module now
Thanks.
Thyagarajan.
Message was edited by:
thyagarajan krishnamurthy

Hi amith,
for return process you have to follow RE document type and LR for pgr
while coming to excise you should have to do J1IEX without purchase order the the values of excise will be reversed .
it should resolve your issue
bvdv

Customer return material process

Hi,
I want to know the the process for below 2 cases we have a manufacturing plant
1:For factory sales we follow the process
VA01 > VL01N > VF01 > J1IIN > VF02 release to accounting
now after some days if customer dont want the material they send the material back, thhen wahat is the std. process to take the materila back in stock also customer balance should also get reduce for that invoice.
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For customer returns, you need to create a return order referencing the parent billing document, do return delivery for the goods received and raise credit note to that extent so that system will take care of necessary adjustments in FI.
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[Re: What is the use of the T code VLMOVE|Re: What is the use of the T code VLMOVE]
[Re: Exhibition |Exhibition]
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Exclude customer returns in automatic batch determination

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In my client automatic batch determination process is activated and it works fine.What is happening at this moment, the customer returns with valid SLED is also picked in the fresh picking process, which is not itnerested by some of the customers.
Can we prevent that this returns stock with valid SLED stock is not picked during the new picking deliveris for automatic batch determination process.
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Hi,
Have you tried activating batch status managment and using the standard characteristic LOBM_ZUSTD?
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Regards
Patricio

Automatic Batch Creation at the time of GR for Customer Returns

Hi All,
We are using batch management with functionality of automatic batch creation for variuos movement type 101/103/105/561 etc. with updation of classification in foreground.
We are even using automatic batch creation for Inbound delivery. By configuring IMG object "Batch creation Control for Inbound"
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I have tried a lot but couldn't find how to configure the same.
Can I create GR custmor returns 651 thru transaction MIGO?
Any suggestion how to achieve this.
Thanks
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Hi,
What Sairam said is correct, the idea of automatic batch creation is so that when you manaufacture or create an item you can allocate the characteristics to that batch and give it a number.
You then sell that batch to a customer.
When the customer returns the item the system should NOT automatically allocate a new batch number to it because this is breaking a VERY important audit trail.
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I would leave the batch allocation for returns as manual and then when you transafer the item from returns to unrestricted (or quality etc.) tyou can then input the new characteristics.
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Returnable packaging process-Vendor-Company-Customer

Dear SAP Gurus,
I have searched through the internet as well as on this forum but I was not able to find the information I am looking for.
I have the following issue concerning the Returnable packaging process in SAP:
I need to gather overall information concerning the returnable packaging. The info concerning returnable packaging in relation 'my company' - 'customer' is quite accessible, however what about the process from vendor's side?
The process is as follows:
My vendor provides me with some materials that come with returnable packaging (e.g.Pallet01) -> Assuming I am just a middleman, I sell the goods to my customer and also send them on Pallet01 (one day my customer must return the pallet to me and I must return it to the vendor).
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- How would the process look like in the system?
- In what report I can see how many Pallets I owe to the vendor and how many Pallets each customer should return to me (is there one report that would show everything or do I have to use separate reports)?
- How do I proceed if the vendor decides to invoice me for the pallets or I decide to invoice my customer (I would like to know the best practices)?
If there is an existing topic here (I was no able to find one) or any materials on the net I would be also grateful for the links.
Thank you in advance!

Dear kevinthai ,
ex- create a po for 100 material send to vender then vendor send 100 materials to u then u migo finally stock is in ur plant ,
then u sold that material to customer that is SD come to the picture if customer send faulty material to you then u receive that material to send faulty store , that material u will check ur system it will track all movement , then u will get to know which vendor u procured the material then go to migo return to vendor put that po no which po u procured the materials ,enter it will display all material what ever material u procured at that time then select the material & quantity and save ,it will goes to vendor
before u should have customize MM-SD-FI integration
hope it will help you
Regards
shiv

Customer returns process

Hi Gurus,
Can anybody please explain me the standard customer returns process alongwith tcodes and all the scenarios whatwe do in each step. I need to give some training to the users.
Thanks
Anusha

Hi
It is same as sales process i mean to say there is a standard Order type for Returns
T code - VA01 (Use order type of Returns order)when u enter this order type a POP UP appears and ask for reference sales order means the original sales order agsinst which u had made the sale.
VL01N (Delivery with returns delivery standard del. type in this instead of Posts Goods Issue u will see Post Goods Receipt)
VF01 (Billing with returns billing type or basically a credit memo)
Best regards
Vineet Baweja

Customer Returns Process - Make to Order Scenario

Dear Experts,
In Customer Returns Process for make to Order scenario, I am using SAP Standard Documents and Item Categories.
For standard Sales Order the Requirement type used is Customised say ZHS and Batch Numbers are to be used which are flowing from PPModule.
While creating Returns order same Requirement Type is triggered i.e.ZHS and while creating Returns Delivery PGR is not happening untill the Requirement is changed to SAP Standard 011 / KSL in Returns Order.
How to solve this issue.
Regards
Hari

Hi
The requirements can be triggered on the basis of your configuration which i had replied
like in
MG
Sales and Distribution
Basic functions
Availability check and Transfer of Requirements
Transfer of requirements
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Item categoryPDReq typeRequirement class2
I also faced the same scenario in MTO managed in batches for me what i said has solved my issue. In your case may be different if you can provide details so that the forum can help you
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Prashanth

How to Post Customer Return in Materials Management ?

Dear Experts,
I want to know the cycle of excisable customer return material.
How the Goods receipt will be posted with excise duties and further processing in materials management.
Also please mention the integration points with Sales and destribution.
Thanks in Advance.

Hi,
The returns order can be created with reference to an invoice to ensure traceability of the process. It may be worthwhile ensuring this is mandatory when creating the returns order type. It may also be worthwhile ensuring the returns order reason was entered on the sales document. Thus, it may be necessary to add this in an incompletion procedure. You may want to copy the pricing from the invoice back into the sales order.
Note: - There is no need to indicate a negative value in the copying control rules, as the system sees the document type as a return. It automatically posts the entries in the finance document as opposite entries on the ledger. By using the same pricing values, you ensure a reversal of the externally created invoice.
It is advisable to have a billing block assigned to the return order to prevent a credit for returns being created until an authorized person releases the billing block. Go to Sales, Sales documents, Sales document header, Define sales document type in the billing block field in the billing section.
Once the returns delivery is created, the material is receipted back into our plant. The material should use a goods movement back into stock that inspects the stock, such as blocked stock, before placing it back into available stock to be consumed by the next sales order that places a demand for the material in the plant.
Tip: - It is advisable to indicate a shipping condition that is specifically used for returns. Thus, all return deliveries or goods receipts can be done by a specific shipping point. This is useful when running the delivery due list. You can select only to process the returns deliveries, as well as offer better visibility of stock movements.
The standard item category used by returns is REN.
Process Flow: -
1. VA01 - Create Return Order (Order Type - RE) w.r.t. original Billing Document
2. VL01N - Create Delivery w.r.t. Return Order (Here do Picking and Post Goods Receipt i.e. PGR)
3. VF01 - Create Credit Memo w.r.t. Delivery Document
4. J1IEX - Capture Excise Invoice --> Without Purchase order and enter all details like; Material, Vendor, Quantity, Assessable Value, Excise Duties like; BED, ECS and SECess, etc... manually and Post.

What is the movement type to post customer return stock to qaulity inspec

Hi All
What is the movement type to post customer return stock to qaulity inspection stock
i am doing retuns process when ever i do post goods reciept in the return delivery return stock should automatically go to the quality inspection stock.
pls give advises
thnx

Hi
In your return order schedule line category DN (DN is the schedule line category of the return order in standard ) you need assign movement type 655
If you assign movement type 655 when you do PGR for the return delivery, stocks will sit in Quality inspection directly
653 will move stocks directly to unrestricted (Strictly not advisable)
651 will move stocks to blocked customer returns (recommended by SAP)
Regards
Raja

Customer return quality

hi,
Actually i got stuck in customer return senario , when i make a return order with refence to desire sales order and do the PGR it throw me an error "Status of inspection lot 060000000115 / partial lot 000000 does not allow good issue"
Note :- (Ii checked the threatof forum "SD-QM: Sales Return Inspection lot status Error and change config with inspection type 05 instead of 06 , make new sales order and return then it work , then when we use inspection type 06 )
Please suggest
Maashish

Hi,
Both 05 & 06 lot origin we can use for customer return depending on our business process requirement.
Return process describes how the system creates an inspection lot automatically when goods are returned from a customer. When a customer return is received, the goods can be posted to one of several destinations:
Blocked stock returns (not valuated and not part of unrestricted-use stock; inspection lot origin 06)
If you make a posting to blocked stock returns, the system creates an inspection lot that is not stock relevant.
Warehouse (for example, to inspection stock, blocked stock or unrestricted-use stock; inspection lot origin 05).
Cheers,
Tushar

Customer Returns and Replacement Orders

Hi,
What processes are involved with Customer Returns? How do we create a replacement order, and what should we do if a replacement is not issued?
Thanks,
Rathul.

Hi,
PGI (Post Goods Issue) may be cancelled by Transaction code VL09. The accounting document is just the reverse of the original PGI document.
In my company, we use project stock (movement type 601 Q for PGI). VL09 creates the movement type 602 Q. But rather than VL09, the generally accepted method in my company for the reverse items is to use the movement type 653, "back to the to the storage location." The accounting document takes the cost "from" the project and moves it back "to" the storage location.
The movement types are entered in the schedule lines in customizing, which are then assigned to the item categories. However, in this process, "no invoice" takes place. If you have a delivery related invoice, it should be cancelled beforehand.
If you do not give replacement, the Customer Account needs to be credited.
Please do not forget to create a Billing document (Formally Return Credit Memo) with reference to return delivery. It is very important in order to close the cycle. If you do not create a return credit memo, your delivery will keep appearing in the "Billing Due" list and with status "Being processed". When you create a return order type RE, the billing type is picked up as RE (Return Credit Memo) automatically.
When you are creating a replacement, you can create a replacement order, delivery, and billing. To create the replacement order, you can define an order type by copying from order type OR. In the copy control, you can define the relevant item categories from RE to OR. You can make reference Mandatory for this order type. The delivery type for this replacement order type will be LF and billing type F2.
Reward points if found helpfull..
Cheers,
Chandra Sekhar.

EXCISE in Customer Returned Material

Had searched, but couldnt find this kind of query
Hai All,
Actual sales - OR - DEL- pgi- Invoice - Outgoing Exc.Invoice-
now, when customer returning goods,
RE order ( with / without ref) - LR - pgr - RE - Cr for Returns ( i havent created any exc invoice for RE billing)
How to reverse the excise entries, in both cases ( with OR without ref to OR/F2)
I did - J1I7 to know find the Outgoing Exc.Invocie of original/ref Billing doc-
( how can we find, if there is no ref when creating RE-order?)
Then, I tried to Capture Exc.Invoice- J1IEX ( wrt: Without Purchase ORder -EWPO)-
I entered the Original Outgoing Excise invoice - system throws mssg as " Material Document can not be processed"-
am I following wrong path? - or you want me to Make Adjustments directly in J1IH ( all debit entries - Other adj / Credit entries- Addnl Adjust) .
Please Clarify-

DOne
flow:
VA01-VL01N-VF01-J1IH

Step for creating inbound delivery in case of customer return.

Hi,
When I start vl31N I can create with reference to vendor or PO an inbound delivery.
How to create inbound delivery with reference to a customer return?
What to do?
Thank you in advance,
Eric van Zundert.

Hi,
You can try to create a copy control for return sales order to inbound delivery document. Depending on business requirements like combining vendor PO and returns sales orders, you can try to use VL31N.
If it is only returns sales orders that needs to be processed, then SAP standard document types and its associated copy control would help.
Regards
P.S: Does your scenario relate to import process? I am in the same boat.
Edited by: Shiva Ram on Jan 22, 2008 2:17 PM

Customer returns

Need to know how to create a Returns Sales Order (free-of-charge) to book part into restricted stock but not create any financials.
Customer raises a complaint that a part provided by business is not working to specification.
Quality Notification created to track problem and resolution.
Goods returned from Customer free of charge for repair requires to be booked into restricted stock.
QN is closed when problem is resolved and part returned to Customer.
Can a Quality Notification be referenced in the Returns Sales Oder?
Edited by: kdncfc on May 8, 2010 6:51 PM
Edited by: kdncfc on May 8, 2010 6:55 PM
Edited by: kdncfc on May 8, 2010 6:55 PM

Hello Ritigowlan,
Normally, Customer returns are handlled by Sales and Distribution dept. When it comes back it will be considered as customer return blocked stock and based on the business process either it can be processed for quality inspeciton or it can be processed for Scrapping.
Currently, what is the business process in your organization.
Regards
Arif Mansuri

Customer return - automatic processing

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