Compatability Issues - Blank Forms

I have sent out a from with sections filled in and saved.
A client got back to me saying the form was blank, yet from my end and all the office macs, it has the correct data.
The form was created and filled out in Acrobat Pro XI
Obviously this is at their end, but how do I go about making sure there a no compatibility issues with my forms in future?
Thanks

You need to establish exactly what software is installed and used. The distinction between "installed" and "used" is important. Many people do not realise that if a PDF is viewed in a browser such as Chrome or Firefox, that these will be default IGNORE Adobe Reader even if it is installed. You cannot make a form compatible with every PDF viewer as many do not even show forms; worse, others break them.

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