Compensation for loss of Internet

Do BT offer compensation for loss of your Internet conection if the fault is on their network, if so how many days loss of internet service is the minimum you can claim for, and do you actually have to file a claim or is this done automatically ? tia.

Not for Residential Broadband customers, only Business ones.
You can claim back daily line rental charges. See Customer service guarantee
You would have to prove actual financial loss, but that would only apply to a business, which you are not allowed to operate on a residential broadband line.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • How do I go about claiming compensation for loss o...

    Since the middle of April we have had significant disruption with our broadband which dropped several times a day. After several calls to BT and new filters plus a new Hub we were then left with an ever increasing crackling line. We bought a new set of handsets and phone and still no better. Then no landline at all for about 6 days when an engineer fixed the problem free of charge this week - although we still get crackling. I feel that due to all the inconvenience and poor service we have suffered that we should receive compensation.

    Hi
    Unless you can provide proof of actual financial loss you can only get back any rental that you would have paid if your service has not been restored after the end of the 3rd working day.
    I believe line rental is about 50p a day so do expect 100s.
    (If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
    If I have solved your Issue please click the "Mark as accepted solution" button.

  • Possible fix for loss of internet!!!

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  • No compensation for BT fault and loss of service??...

    Hi All,
    I have been with BT for years and years now and to be honest havent had that many problems with them.....except now!
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    After looking at the fault tracking online on the Monday it stated the fault should have been resolved on Saturday 30th. This clearly was the case. Through the week, it took me 6 phone calls to find out what was happening re my line and when it would be working. I was advised by a manager that she was looking after the query and she would be updating me through the time the line was not in service........never did I get 1 call to advise me what was going on.
    Eventually on Thursday 5th July the phone was fixed and I was able to use it again. On Thursday evening, I called BT faults line to find out about compensation as I had been out of service for nearly 3 weeks. The man on the line advised that he would refund me back the cost of the line rental as compensation. I advised that this would not be acceptable as I should be refunded that anyway for loss of the line not working, Im not paying for something I cant use. I said I wasnt happy and wanted to speak to a manager. The man went away and got his manager who advised that the most he could offer as compensation was £10. I told him that I found that a joke as for 3 weeks I had had no service, had purchased a new phone, used my mobile and used my time to chase up a fault. I declined the offer of £10 and said I would contact Head Office. On Friday 6th July 2012 I emailed the high level complaints team and as of today have had no response.......Im absolutly disgusted at this. I would like for someone to look into this matter and contact me back as a matter of urgency in regards to a sensible offer of compensation.
    I look forward to hearing from someone soon!
    Kind Regards
    Michelle McCabe

    Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
    If you need to contact BT, you can use Live Chat  or  Contact BT  ,or telephone 0800 800 150
    The compensation terms are at this link
    Customer service guarantee
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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    I work on behalf of HP
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  • Cannot see Time Capsule for backup but internet perfect A

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    Yes, Apple did tell me that when I request service, the data is gone.
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  • Vexing intermittent loss of Internet

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  • Intermittent loss of internet connection on Homehu...

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    Hi CracKatoA.
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