Complaint against charges of Nokia care

Touch pad replacement charges of nokia asha 305 in PPHIRE SERVICE in DADAR EAST MUMBAI-400014 MAHARASHTRA INDIA INVOICE NO:29686 JOB Sheet No:943504867/130907/37 Date:07.09.2013 Rs1580
Moderator's note: IMEI was removed on this post. It is unwise to publish this kind of information on a public forum.

Hi Ashmanutd. Nokia Support Discussions is not the best place to have this issue of yours resolved. It's best to contact your local Nokia Support through here: http://www.nokia.com/in-en/support/contact

Similar Messages

  • Complaint against nokia xl charging problem

    i am registering complaint against nokia service and nokia mobile care because of the my nokia xl is not charging properly when charging the phone phone will charging slowly.when restarts the phone shows the actual bettery.
    i am three time go to the nokia care first time gives the phone with software update and 2nd time open the phone and give me and say problems is solved but the problem is not solved and third time i give mobile in service center then it takes 10 days for repairing purpose.now there is not solved problem in my nokia xl.
    so,i watn to register against nokia xl charging problems.please registering my complaint and give me replacement of phone.
    if not provide replacement then i register complaint in consumer court against nokia.
    first complaint jobsheet number:757504867/140806/027
    second complaint jobsheet number:757504867/172810/03
    phone imei number:
    Moderator's Note: We have erased the IMEI numbers of your phone for privacy purposes.  We have also removed the attached document as it contains the IMEI numbers as well.

    Unfortunately complaints cannot be handled through this public forum. You need to contact nokia India directly if you have a complaint about the service you have received.
    Nokia India:
    Tel. +91 124 4833000
    Fax +91 124 4833099

  • Complaint of nokia care centre in punjab india

    i bought a nokia c5 mobile fone in feb 2012. after 6 months its charging port got damaged. when i showed it to nokia care in my district in sangrur (punjab) , they repaired it out of warrantee and took 1000 rupees. after this in december 2012 its display got damaged.  this time people at this care centre were not able to make out what actually went wrong with the fone. they said that a new display will cost me 1600 rupees (again out of warrantee).  they kept my fone for two days and after two days they said that the fone cant be repaired.  then i took my fone to a nokia care centre at chandigarh.  they said that TWO IC's have been taken out from the mobile by someone and now the fone is a mere garbage !!!! 
    moreover folks at chd centre told me that the earlier repair of the charging port is not present anywhere in the records of nokia.
    i am totally disappointed with this dishonesty of nokia
    and i will not think twice before going to consumer forum
    my contact no. XXXXXXXXXX
    Moderator's note: We have removed your phone number as it is unwise to publish personal information on the Forum.

    Sorry to hear ofyour complaint.
    please remove your number and contact nokia here http://www.nokia.com/ie-en/support/contact/contact-us/
    If  i have helped at all a click on the white star below would be nice thanks.
    Now using the Lumia 1520

  • Nokia care charging too much for Charging port rep...

    I submitted my lumia 620 which is havin some liquid damage in its charging port according to nokia care for which the nokia care people said that it will cost  Rs 7500 for replacing it which is very  high according to me as all the other cell phones other than that of nokia wud just take smthing close toRs 1500.

    Most Nokia Care Points are run by contractors so prices can vary. Why not get another quotation from another care point?

  • Nokia car charger exploded Now phone wont charge.

    Nokia car charger exploded Now phone wont charge. I have plugged it into the mains now it won't charge. Any ideas?
    Its not who i am underneath. But what i do that defines me.
    You are here for a reason Superman.
    "Come to me son of Jor-EL. KNEEL BEFORE ZOD"

    It was this one http://shop.nokia.co.uk/bin/venda?ex=co_disp-view&invt=0274917&bsref=nokia
    I made a big bang, then smoke poured out of it a smelt awful. Now the phone won't charge or turn on. Nokia are gonna have a big bill after this.
    Its not who i am underneath. But what i do that defines me.
    You are here for a reason Superman.
    "Come to me son of Jor-EL. KNEEL BEFORE ZOD"

  • Re: I want to register complaint against a Nokia C...

    I bought nokia asha 311 in d end september 2012, within a week my phone started disturbing by hqnging n restarting automatically when i am online in d CHAT application and sometimes even on offline. This problem continues in my asha 311 every day and it happens minimumly about 8 times a day. By compromising about2 months i visited nokia care centre to get rid of the problem and able touse my phone freely. But nokia care centre have never taken it seriously and they are just providing servicing by keeping my phone for about 7 days but nothing changed and they still providing me just service all the time and results are always same that is no good result after every service. They have taken my phone for 5 -6 times till date and kept it with them for about 7 days each time n one time send to Delji service centre. . I am still facing the same problems and lot more as its increasing day by day. Ad my phone now does not support any headset. Please help me out by suggesting me a way that what should to get rid of this harrassments n can get cash back r replace my phone.
    One of d job sheet of Girish Park Nokia :271504886/121228/4
    Moderator's note: Personal information are not allowed on this forum. (email address and IMEI removed).

    Here you go.http://www.nokia.com/support
    If  i have helped at all a click on the white star below would be nice thanks.
    Now using the Lumia 1520

  • Support sucks at Nokia Care Egypt ..................

          Thanks to assist me to get a resolution for my problem with Nokia Care Egypt,& Raya Shop Egypt .The problem started since I've purchased 2 Phone Sets models[Lumia 620 : 2,000 L.E. & Lumia 920 : 4,999 L.E.] on date: 8th of April 2013,and  got a one year warranty from Raya included in the purchase. reciept number : 64980 from city stars branch .
    -since I've turned on my Lumia 920 ;I've noticed that it restarts automatically with no reason ,and without notification
    - the temperature of the device is getting very high during:
    - normal 2G phone calls
    -Internet surfing
    -charging
    -the mobile need to be charged every 4 hours even if not used;and just turned on .
    -and finally;after only 20 days of usage the mobile has restarted and it halted on a Nokia logo and no response .
    i have already handed the mobile to Nokia care Egypt on 30/4/2013 with receipt number : 1198584 . i wonder how Nokia factories provide a phone set witch has not been tested and get faulty just after 20 days .
     I've already contacted Nokia care Egypt on phone number:19 576 ;and they informed me that they're waiting for my 
    approval for the phone format and data loss[while they've got this verbal approval on 6/5/2013 ];and they confirmed that the fault was software and they would hand me the phone on 22/5/2013 .
    Then later on today ;I've been to the Nokia Care at Nasr City;and they informed me totally different story:
               -the problem is hardware
     -they need to replace the whole board for the phone
     -I've asked to hand me a written technical report with this ;and they refused ;and said that I cant have it till they hand me the mobile and make me sign off the delivery .
    -I'd to write down another complaint [while the old one was not replied yet ] ,and got a photo copy for it .
     I wont accept to have a hardware repaired phone with just only 20 days usage so either to have a new phone set or have my money back .
    If I didn't receive an email reply to this message within 24 hours ;I'd start my legal suit against Nokia;and already have opened a complaint at the CPA ;and they just need to have the legal documents to start procedure.

    UPDATE
    Just got my phone back from Nokia Care Egypt and they switched the motherboard (essentially meaning a new phone with a new IMEI minus the touch and the cover). As i said in my previous post they kept me waiting for 37 DAYS and after receiving the new phone it had Belle fp , OMG they didnt even bother to check on the SW and update it .. I mean dont they have a code of conduct or something. Anyway told them and then updated it now to the latest version.
    Of course the next "Fight" will be on how to transfere the extended warranty i had with the old phone to the new one.
    My verdict Nokia Care is incompetent and i dont recommend anyone to deal with them.

  • Nokia Lumia 720 four times at Nokia Care within 5 ...

    Dear Nokia people
    I purchased Nokia Lumia 720 for my daughter SHREYANKANA DEEPT on 24 may 2013 bearing IMEI no. *************** from Ranchi Jharkhand. SHREYANKANA is continuously complaining following: 1) in low battery condition phone gets hanged and doesn't on even after long charging. 2) phone has been repaired two times at Nokia center one at Surat next at dharamshala but the problem still persist.3) phone gets hanged up frequently. My daughter is fade up of this set and suffering a lot on issues of her study. The phone has been again given to Nokia care, one touch communications, west Patel Nagar, Delhi 8 with job sheet no. 112433527/131012/11. A telephonic complaint has also been made on 30303838 on 12.10.13 with complaint no. 1-14752735177. we request to replace the handset by another model of Nokia. I am ready to pay the difference money. Mk Verma 
    Moderator's note: The Post was edited. We encourage you to post your message only once. IMEI number was removed as well. It is unwise to post personal information in this community.

    hi mate, in this case you will need to persist with your Nokia Care location until the issue is resolved to your satisfaction.

  • Justification of Nokia Care Bangladesh

    With due respect i just want to question of having Nokia Care (service centers) in Bangladesh. There are several complains exists against them. Recently i gave my new 5800 for servicing (since there is a big question regarding the launching of ever worst model by Nokia) as it produce noisy sound during listening music. They had solved the problem simply by updating firmware (i hardly belief that hardware can be fixed by software). As a result i have to go that nokia care 2nd time within two weeks. But i still not getting my phone back. Now the are telling that they don't have the parts  !!!!!
     Then why this nokia care for? Are they only to provide some **** firmware upgradation thing (which can be fixed from home)?

    dear mr. th3jin i hope u have not experienced any bitter experience form Nokia Care yet. That's why u can tell this thing. I hope if u were in the nokia care, i got the instant service. Because i've no idea how a faulty sound device can be fixed by some twisting things. May be u r great technician. However i still do not receive the phone from Nokia Care. What u now tell regarding the standard of Nokia Care. I'm not questioning the standard of rest of the world's nokia care. I'm talking about Bangladeshi Nokia Care. The complaint is not mine but I've talked many of the same experienced person of Bnagladesh. Moreover the Quality control is not up to the mark regarding recently realesed 5800 (if u visit some of the forum u'll get it), i this context SonyEricsson rocks.

  • Mis-giuded by nokia care centre

    a yeara nd half ago i brought nokia c6-01 . now its touch screen started cre4ating problems. i went to nokia care they said as c6-01 is no longer available in market so its imposible to repair my set. still i gave them and they took it without making any official entery and wthout any reciept. i waited for near about two months and asked again and again. after 2 months they handed me a c6-01 and said it was a new piece but when i usede it also had touch problems. i checked imei to confirm that it was somer other set or am being fooled. it was some other imei. i went again to nokia care with sad heart as i loved my set very much , they charged 1500 rupees unofficially and still the set they gave had some portion of touch screen that didn`t even repsponded to touch and i have to use it horizontal to select some menu options. when i again complained i was assured to get help by replacing touch when ever it will be available.. untill that i can wait and feel as i am fooled......i love this model very much.. am not that much financially strong to bear a such loss... please if possible guide me as this whole incident made my mind go blank...i do not know what to do aor how to ask for help....please guide asap... 

    Nokia Support is a different department from Nokia Care Point. They handle complaints or technical assistance, providing further assistance on your concern. Contact them and describe to them your concern so that they could assist you and provide you with appropriate resolution on this matter.

  • Re. Complain on Nokia Care Services in Chennai, In...

    Dear All,
    I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
    I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.
    I am really Sorry to say that I lost all my confidence and faith with NOKIA..
    I never had such a worst experience from the NOKIA CARE..
    Let me explain the problem..
    " I purchases a New Mobile NOKIA - HANDSET - 2630 - BLACK from one of your vendor "UniverCell Telecommunication India Pvt Ltd. Velachery Branch" on March 07, 2008. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then I have to remove the battery and then reset the mobile and then only I have can use it. I thought it might be loose contact or the battery might not properly pack. I very often found that my mobile hanged. On March 09, 2008 I took to the vendor where I bought, they redirected me to NOKIA CARE at Taramani, Chennai they redirected me to NOKIA CARE at TTK Road Alwarpet, Chennai they and again they redirected to NOKIA CARE at Royapetta, (Near Sathyam Theratre) Chennai. See the way of how each service centre palys with the customer. And finially I went to NOKIA CARE on March 27, 2008. (Service Center Details - ROCKY AGENCIES, New No:32, Old No: 10, Thiru Vi Ka Road, Royapetta, Chennai. ASC : 124_343506, Contact Number: 044-42045204, Email Address: [email protected] and MY Job Sheet Number: 124343506/080329/6 Dt: 29/Mar/2008). At first they checked it and told it was a Software Problem, and they reloaded it and gave. After that when I bought the mobile to my home and tried to charge it, I got an error message "Charger Not Supported" and then on March 29, 2008, I took it back to NOKIA CARE, they once again diagnosed that the issue is with the Board, we have to produce it to Head Office and then get rectified. So they took the Mobile and then asked me to come after 2 days, after 2 days when I went to collect my mobile, they told me that Since it a Board problem it will take another a week, and I asked them please inform the correct date so that I can come at right time. (Because I work for an MNC Company _ Hewlett Packard (HP) as a Operation Research Manager, My Home is at Velachery, Chennai and my work place is at Sriucheri, Chennai which is 50 Kms away from city. I used to go my office early around 8 AM and return Home late nights in the evening, so I had hard time to track the status of my mobile) After a week (Today - March 11, 2008) when I especially took leave and approached them they Said it will take another 10 days and it is a issue with Board, so mobile have to replaced. Then I got annoyed and lost my control and I asked the Customer technician over there... to get me the exact date so I will get back to you so that I don't have to come all the way and hearing some excuses, this make me more tensed. Then I requested the service person that please check with your head office and get me the exact information. After wards they told me that NOKIA had stopped manufacturing this model and we don't have it local stores and also in Nokia priority Dealers, So you have to wait for another 10 days. For further information they just asked me to contact Head Office. See I gave the mobile to the NOKIA CARE Center they gave the mobile for servicing it to Head office, And I don't know who to contact & what to ask them...(Because I got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also I heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far). Then I thought to contact the SERVICE CENTRE MANAGER, they said he will come late so it not possible for you to meet, then I told that I will wait, then they asked me to wait for 15 minutes and they asked me came with a solution that I will get my mobile will be ready by today evening. And asked to come and collect it.. But when I went to the Service Centre evening, they made me to wait for an hour, then came with a Solution that, we got a New replacement mobile for other customer since you are coming often for your mobile, so If you wish you can avail this, then I enquired about the warranty on it, they said it have the warranty what that mobile has, and you will not be covered under any warranty with this, if you come across any problem in future. Then I got tensed and annoyed and then I request for my mobile, again they tried to postpone the days (you have wait for another 10 days), then I requested to give my mobile back or to know the status of it. They just simply asked to contact the Head Office, and they are not giving the head Office address they ask us to contact through phone (3030838) I tired al lot it goes to IVR and get disconnected. And no proper response from the Nokia Care. See the controversy in statement (March 11, 2008).
    See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 10 days only... but I had terrible and bad experience in customer servicing with the Nokia....Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call.... or they disconnect the call while speaking... They spoil the name of Nokia...
    Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in HP (Hewlett Packard) to higher officials in and around world..
    And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"....
    See the loyalty to the customer it not me suffered there are many customer like me….
    I need a Solution for this….
    If any one of the concern person directly from Nokia contacts me will be highly appreciated…..
    Hoping for a reply soon…
    With regards,
    Sridhar.P
    Message Edited by pete_brian on 11-Apr-2008 06:51 PM

    dear sir,
    u are very right that nokia is such a huge name but its customer care is very bad....if i use WORST, it is better suitable for nokia team.
    I also bought N73ME on november 2007. i was used alone without any bluetooth or data cable, because frightened from virus. i only transferred some songs in Feb 2008 and i was listening that since then. but in September 2008, my mobile automatically showed MUTE and its loudspeaker has stopped working. i went to Nokia Care, there i spent Rs. 1800.00. They told me that the "B" cover is currupted (they have no reason) so it is not cover under guarantee. I gave him the rupees and got my phone. but in just after one week, got another problem, the phone automatically restart. no matter i was talking or listening the music. I again went to that Nokia Care, there he says that it is a cosmatic problem, so need to change the crystals and number covers. But initially he demanded Rs. 110.00 for "check-up" my mobile. i told him that after repairing the "B" cover, i am facing that problem. So he did not took that Rs. 110.00. he told me to get mobile on the very next day and the cost he told was Rs. 2500.00. I was just fedup that even since it is not completed one year, i am going to spend Rs. 5000.00 onto my mobile . What is this. But i called the Nokia Care on next day, then the mechanic told me that the phone would get me after 7-10 days because it went for repairing. I was not expecting that without my knowledge they would sent my phone. Because in this fast life, we cannot live without mobile in such more days. But i had no choice. I called Nokia Care Phone team on 0124-30303838, and that was my very big mistake. he only gave me another nokia care address and told that he only help like this, nothing more.
    I am just fed up all this nuansense and going to convince all the friends, relative and others -- not to buy nokia products ever in life.

  • Help with Filing Complaint against Customer Service "Supervisor"!??

    Can anyone give any insight on how to file a complaint against Verizon Wireless/Verizon Wireless Customer Service & their "Supervisor"??? I need to file a complaint with someone that is actually in management because there is no way that the so called supervisors that I have spoken with are actually supervisors... It is disgusting the way they treat their customers and accuse me of lying about the issues with my phone when I was actually in a Verizon store and the Verizon worker was on the phone with tech support and I explained to her that she can call that store and speak with the worker because I guarantee he will remember me and all she could say was "again, there is nothing I am going to be able to do for you.  You are more than welcome to go into the Verizon store tomorrow and speak with the worker there but that is not going to change anything because again, these charges are valid and I am documenting your account that we have discussed this matter and all charges are valid."  Completely unacceptable considering EVERY SINGLE WORKER prior to her understood the error and was to apply the credits on my account, the original customer service rep that spoke with the verizon store rep on my behalf after fixing the glitch in my phone said they would be applying the credits because it is NOT my fault I was given a refurbished phone that had internal glitches in it, but never applied the credits.  I spoke with number customer service reps and supervisors whom all claimed they were applying credits to my account, claimed they would give me a call back personally and never did and I was speaking with the supervisor regarding why this was never done after multiple calls in and she just decided to switch the whole thing around on me and just kept talking in circles because she had absolutely no concept of what the problem actually was, she would cut me off every time I would talk and continue to try to talk over me and just kept talking in circles and making absolutely no sense and contradicted everything she said and when I asked her to please explain because she was contradicting herself she just went back to talking in circles.  She is not qualified to be speaking with customers that have complex billing issues.  I need a REAL manager I can talk to about my issues and someone that is actually qualified.  Can someone PLEASE give me some advice???  Thank you!!!!  (and sorry for the long drawn out message - I am just SO worked up over this whole situation and how HORRIBLE they treat people - and I wouldn't even care so much about their attitude if they actually were talking some sense but to have an attitude, be clueless and STILL not correct my account is UNACCEPTABLE!)

    I am not fully sure what is going, but have try to dispute the charges in accordence with the customer aggreement? It is always good to read what you sign and maybe following this process will get you futher. If you want to read the full aggreement go here: Customer Agreement | Verizon Wireless
    "HOW AND WHEN CAN I DISPUTE CHARGES?
    If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."

  • No care at Nokia Care

    I am from Dhaka, Bangladesh. I went to Nokia Care, Mirpur to fix my 6630. It suffers the problem of auto-restart.
    After servicing, the problem persisted. They took the phone again for servicing. This repeated three times with no positive result. I asked for the refund of service charge Tk.1000 as per contract, but I was denied. Although the phone restarted in front of them and myself in their office, they claimed that the phone was okay.
    I did not receive any answer when I asked what servicing was done . I was dumbfounded by their attitudes.
    I don't know where to complain against such an unfortunate event. What can I do?

    Today, I facing the same problem with you.
    e72 keep restarting, sent to Nokia Care twice.... rely with no problem... but When I use it... the problem still .. not solve..
    What kind of Nokia Care Center.. 

  • Adobe has to improve their payment system - where to make a complaint against them

    Hi there,
    My Adobe Creative Cloud is still 6 days left to update my payment information before is canceled.
    Therefore, today as I have receiving a payment I tried to update my payment information. Surprise:
    My subscription has expired.
    Dear Adobe. I still have 6 days left to update and make the payment. Why do you canceled my subscription with a week before its time? now you will force me to make a new subscription for one year. Why? I already have one.
    The most frustrating part is that the customer support chat is of no help at all. I found no email address to fill a complaint against Adobe. Since my license is bought from Adobe Europe I am not sure where to fill a complaint against. I might have to search for an European organism to make a complaint against Adobe hoping that somehow they will manage to have a resolution from Adobe.
    Until I figure it out which European organism can help me against Adobe dictator, I think that Adobe MUST improve their customer service as well as their payment system. It is outrageous to cancel a subscription with a week before its expiration.
    Best regards,
    Andrea

    Andrea,the credit card was changed on April 25th 2014, the payment failed 3 times & the CC charge for May was paid on June 4th 2014.
    The payment for June has not yet been taken as the payments failed again. As of today, I see that you had updated the card details again. The payment shall be retriggered. It has a time frame of 24 to 48 hours.
    Since the payment of June had been due for more than 30 days, so the CC is suspended.
    You can contact your bank & check if there are any restrictions for payments as the issue of payment failure is frequent, You can also contact Adobe support to get the issue resolved if funds are maintained in Bank & there are no restrictions.
    Best would be you use Contact Customer Care http://helpx.adobe.com/contact.html  and click through the position 'till you reach the chat, The chat button is activated as soon as there is an agent available to help.
    Regards
    Rajshree

  • Be Very Careful When Choosing to use Nokia Care sy...

    Up until the weekend of November 23rd, I had nothing but praise for Nokia after choosing their Nokia Lumia 720 Windows 8 Phone. I was wary of going with WP8 as it was less supported by third party software for apps compared with iOS and Android, but its functionality impressed me for its entry range standing as a model.
    That weekend, after a series of Application and a phone update, the screen started experiencing issues with random movements of the screen making it unusable. Both soft resetting and resetting to factory defaults failed to resolve the issue, so on Monday November 25th, I contacted Nokia Care LIVE Chat via the support website to see if there was anything they could suggest to resolve the problem.
    They advised me to take it to my locla registered Nokia Care Point, which was right near the train station I use to go to and from work, which I did the next day. Left the phone with them and was told to come back in an hour. I returned and they had managed to fix that issue, they had reloaded the phone's firmware and software to an "in the box" level, and for good measure replaced the screen and the speaker inside. I could not have been more happy with the service, it was quick and more then I could have hoped for.
    Then sadly, during setting up the phone to use as it had been wiped, I noticed that the command buttons at the bottom of the phone were no longer lighting up as they had done before. I then noticed that the camera was not working, front or back, it was not being recognised by the phone and all I had was a back screen. I called the Nokia Care point and told them, they said no problem just bring it back and they will sort it. I did the next day, same thing, left the phone with them for an hour but this time, returned to the shop to be told "there is lots wrong with the phone, we need to send it back to Nokia and it could take one to two weeks to come back.
    So my phone went in with one issue, not fixed 100%, returned to me broken and told "its all good" then within 24 hours my phone is made even more broken, so broken the registered and certified Nokia Care Point are unabe to correct the faults they made, and need to send it off for a full repair or replacement under the warranty.
    Sounds simple doesnt it?  I took in a faulty phone, whcih was then made even more faulty by the Nokia Care Point, so when I contacted Nokia Care by LIVE Chat to say that I was unhappy with losing my phone, which was under warranty, for up to two weeks because of a botched repair attempt by their own certified Care Point and asked if I could have a replacement.
    Then it got really messy. Was told that even though its under warranty, no replacement could be issued until the main repair centre had assessed the phone, check to see if they coud repair it, now for a 3rd time in seven days, before a decision would be made about if a replacement was justified. Even though it was their own Care Point which broke the phone requiring them to look at it in the first place. I was told to give it 48hrs for them to recieve the phone, which I did and contacted them on the Friday only to be told that my phone had not reached them yet.
    Monday comes and I get a phone call from the Nokia Care Complaints team, which my case and complaint had been forwarded onto, telling me that my phone has yet to be assessed by the engineers. So no work had been done on the phone at all, so no decision could be made about a replacement. Tuesday ( today ) I get another call and this time the phone has been looked at but apparantly they are now waiting for a part for the phone, with no eta of delivery time, I repeat my request to have a replacement phone, saying that it should not be me as the customer that has to keep being patient for Nokia Care to rectify an issue with my phone that they created in the first place and that the very least they can do is offer me a replacement so I can carry on as normal whilst they sort out how the repair went so wrong in the first place, aso that the compensation offer of a £10 Nokia Music voucher for a service that is already free to Lumia users and then the offer of a bluetooth headset which the 720 doesnt have was equally pointless and that they should do better. Was told they would put the request in but again cant make a promise it will happen.
    An hour a go I took a phonecall from the Nokia Complaints team asking me, which is redundant as I have no choice in the matter, to give them 24-48 hrs for them to complete they investigation or review of my case, so thar brings it to the end of this week meaning any replacement or return of a refitted repaired phone wont happen till at least next week, taking it to two weeks of not having a working phone since taking it to them on the 26th November.
    So far, I have never been made to feel more worthless and valueless as a customer by any company whose products or services I have used. From the point at which my phone was made even worse by a failed repair by a certified and registered Nokia Care point to the utter nonsense of endless Nokia Care Customer service which hides behind policies designed to protect Nokia rather then the customer when it comes to repairs and faults. 
    I am left with no faith in any part of the Nokia Care system from the Care Points, to the service you receive via LIVE Chat on the Nokia Support site to using their Twitter support via @Nokiahelps to even speaking with their non UK Call centres. I have no faith that I will get a replacement phone even though the phone will have had so many new parts it might as well have just replaced instead of multiple repair and software reloads in the two weeks the phone will be out of my posession (factoring in the next week as I dont expect to see it returned or replaced)
    I say to anyone looking to use Nokia Care, which your phone still in warranty, especially in the UK, is to go through the network provider your contract is with rather then direct with Nokia Care. I have encountered nothing but poor service and atrocious customer care in every regards for a problem that was originally a fault due to software updates but led to the Care Point taking the phone apart and creating new faults, something which Nokia Care still wont accept is a viable reason to replace the phone.
    If you do have your phone repaired in a Nokia Care Point, make sure you test every aspect of the phone before you leave, but I suggest sending back via your contract provider. I hope what I have been through and continue to go through with this experience of Nokia's idea of Care, is enough warning to others and that no one else suffers similar issues.
    Regards
    A No longer happy with Nokia Customer

    Same here I have Lumia 920, 3 days after I bought it the device had an overheating problem and once the phone is off, I have to work hard to turn it on again, from soft resetting and hard resetting it After that I brought the phone to Nokia Care Center (I'm Indonesian by the way) in the NCC Branch in my province. 2 days after that, they told me that the problem was solved and asked me to take the phone. When I got there and the Costumer Service want to give me the phone, she try to turn on the phone, but she can't. She take the phone to a room (I don't know maybe it's the repairman room or whatever) and when she got out she told me that the problem is still exist and they will brought my phone to the NCC Center in other province. I have to wait for 2 weeks. Can you believe it? 2 weeks WITHOUT ANY PHONE? I have to buy another low-end phone that time.
    After that the phone back to normal, But Then another problem come, after update my phone to Amber, my phone can't use Nokia Pro Cam (at that time, before Nokia Camera out), Bing Vision, Maps, Glance Screen, Auto Rotate, and GAMES. at first I just have to restart the phone to turn it back, but then the problem is not solved after I restart, even then, I did a hard reset but the problem is still there. Last friday, I brought my phone to the Nokia Care Center, they asked to take it the next day, but AGAIN! The problem is not solved, and they said I have to wait until the newest software update to come so the problem can be solved. Today, still no news or information from them, I don't know if I can trust Nokia Care Center again after this
    Regards
    Another No longer happy with Nokia Customer

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