Complaint of nokia care centre in punjab india

i bought a nokia c5 mobile fone in feb 2012. after 6 months its charging port got damaged. when i showed it to nokia care in my district in sangrur (punjab) , they repaired it out of warrantee and took 1000 rupees. after this in december 2012 its display got damaged. this time people at this care centre were not able to make out what actually went wrong with the fone. they said that a new display will cost me 1600 rupees (again out of warrantee). they kept my fone for two days and after two days they said that the fone cant be repaired. then i took my fone to a nokia care centre at chandigarh. they said that TWO IC's have been taken out from the mobile by someone and now the fone is a mere garbage !!!!
moreover folks at chd centre told me that the earlier repair of the charging port is not present anywhere in the records of nokia.
i am totally disappointed with this dishonesty of nokia
and i will not think twice before going to consumer forum
my contact no. XXXXXXXXXX
Moderator's note: We have removed your phone number as it is unwise to publish personal information on the Forum.

Sorry to hear ofyour complaint.
please remove your number and contact nokia here http://www.nokia.com/ie-en/support/contact/contact-us/
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Similar Messages

Nokia Care Centre in London that can help reinstal...

I have a "3" phone that I unlocked officially by 3. OS updated on 2nd Feb but Firmware isnt updated and I am tired of waiting, especially that I have intermittent problems that I've described in "100% correlation with main instability and battery problem of Lumia - Current higher than 160 mAh" post.
In Jan, a helpful contributor to the forum (metalman) suggested to take the device to a "Nokia Care Centre" so that they will install a generic (ie not "3" branded) OS, but in finchley Road Carphone Warehouse where they do have a Nokia Care Centre told me today that they still dont have the knowkedge on how to work with the Lumia.
Is there any other Nokia place in London where I can take the device and get on the spot advice? I cud not find anything on Nokia site.

Sorry to hear ofyour complaint.
please remove your number and contact nokia here http://www.nokia.com/ie-en/support/contact/contact-us/
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Re: Nokia Care Centre

Dear Nokia Support Team,
I recently got my Lumia 710's screen repaired frm a NCC in India. After that the screen takes some time to show up after I press the on/off button. I am also sure that they have changed my phone's body bcoz my phone was in cover frm the very Ist day & no scratches were there but the phone that was returned to me had lots of scratches that comes frm regular use without a cover.
I told the NCC rep about it but he said that this is the same phone.
I wan't to check whether the part no. of the screen in my phone is the same as shown in Nokia's record.
Can I do so?????
And I also want to officially register a complaint about that NCC.
Solved!
Go to Solution.

Though you may have used your phone with extreme care and would have made it sure that the body remains without any scratch..the technicians at Nokia Care may not have been that carefull about such handling..
BTW, to register complain, you may use the 'NokiaSupport' tab at the bottom of this page ..

Mis-giuded by nokia care centre

a yeara nd half ago i brought nokia c6-01 . now its touch screen started cre4ating problems. i went to nokia care they said as c6-01 is no longer available in market so its imposible to repair my set. still i gave them and they took it without making any official entery and wthout any reciept. i waited for near about two months and asked again and again. after 2 months they handed me a c6-01 and said it was a new piece but when i usede it also had touch problems. i checked imei to confirm that it was somer other set or am being fooled. it was some other imei. i went again to nokia care with sad heart as i loved my set very much , they charged 1500 rupees unofficially and still the set they gave had some portion of touch screen that didn`t even repsponded to touch and i have to use it horizontal to select some menu options. when i again complained i was assured to get help by replacing touch when ever it will be available.. untill that i can wait and feel as i am fooled......i love this model very much.. am not that much financially strong to bear a such loss... please if possible guide me as this whole incident made my mind go blank...i do not know what to do aor how to ask for help....please guide asap...

Nokia Support is a different department from Nokia Care Point. They handle complaints or technical assistance, providing further assistance on your concern. Contact them and describe to them your concern so that they could assist you and provide you with appropriate resolution on this matter.

UGLY FACE OF NOKIA CARE CENTRE...!!!!

DEAR MEMBERS, I BROUGHT A NOKIA N82 ON 18-09-2008 WITH BILL.
AFTER USING IT FOR SOME DAYS I THOUGHT OF UPDATING THE PHONE SOFTWARE WITH NOKIA SOFTWARE UPDATER THRU MY LAPTOP. BUT AFTER COMPLETING 61% MY PHONE SWITCHED OFF AUTOMATICALLY. THE BATTERY WAS FULLY CHARGED. AFTER THAT IT BECAME DEAD. I TRIED NOKIA CARE CENTER AND GAVE MY PHONE ON 01-10-2008 FOR REPAIR.
BUT AFTER SOMEDAYS THEY CALL ME & SAID THAT REPAIR WILL TAKE TIME AS COMPONENT IS NOT AVAILABLE WITH THEM. SO I WAITED FOR SOME MORE DAYS. THEN ON 10-10-08 THEY SAY THAT THE PHONE HAS TO BE REPLACED AS IT CANNOT BE REPAIRED.
MEANWHILE I KEPT ON EMAILING NOKIA CARE ABOUT THE REASON FOR DELAY.. BUT ALL IN VAIN..
NOW ON LAST FRIDAY THE NOKIA CARE PEOPLE CALLED ME FOR COLLECTING THE REPLACED SET. BUT I WAS QUITE SHOCKED TO SEE THAT SET. IT WAS NOKIA N82 ONLY BUT ALL SCRATCHED & TAMPERED WITH SCREW MARKS. AND THEY SAY THAT ITS COMPANY POLICY TO REPLACE WITH A WORKING PHONE ONLY.
SO I'VE NOT TAKEN THE DELIVERY OF THE SET.
HEREBY I ASK U ALL MEMBERS THAT WHAT FAULT I MADE BY TAKING A NOKIA PHONE.

30-Oct-2008 12:54 PM
auh2o wrote:
Ok... How do you figure that anybody would even begin to take you seriously if you're mentally challenged to the extent that you can't even locate the CAPS LOCK button on your keyboard?
HAHAHAHAHAHAHA
i remember i gave my nokia for repair they made it look like new for me. cleaned it for me, etc.
Nokia 5800 XpressMusic (11) [Product ID: 0559416]
V 21.0.025 (date: 02-04-2009)
network: mobily (etihad etisalat)

Complaint on your service centre in hyderabad, india

I have purchased a hp laptop , product description. Hp pavilion touch smart 14-b157tu sleek book, product no. [D9g75pa]
Serial no. [edited by Mod on 8-7-14] in july 2013 in hyderabad, india. My daughter doing her masters in norway is using it. With in three
Months of purchase it started troubling her with display problem and hanging problem. She bitterly suffered with it while using in an online exam. I got it back to india and given for service in hyderabad. They replaced hard disk and display under warranty in january 2014 and i send it back to norway. Again after two months of use again it started giving display problem. Again i got it back to india because even it has 3 years warranty, nobody is honoring the warranty in norway. Again i have submitted at your service in hyderabad with case id. [edited by Mod on 8-7-14]. But though there is no physical damage or break or not even a scratch, your service people noted the complaint as lcd physical damage, void warranty. This kind of response is un ethical. After purchasing a product with tens of thousands of rupees and suffering with that months together even in exams is miserable experience with a world reputed brand like hp. Please do service to my product under warranty or replace the product which suffered us like anything.

The Serial Number (SN) has been removed from your post to protect your personally identifiable product information from theft and subsequent fraud, in accordance with the HP Support Forum's Rules of Participation #4: "Protect privacy...don’t post your computer’s serial # or contact information publically, and do not allow someone you don’t know to remotely take control of your computer."
Respectfully,
eric-g
I no longer work for HP.

Poor Service Record of Nokia Care Centers in India

Hi
I have a Nokia N95 1st Generation SmartPhone. I am trying to get a body replacement for the phone along with keypad and all other panels.
I tried to get the same from Nokia care center @ Noida (Sector-2, Micronas Telecom), India. Even After they kept my handset for over a month , I had to fight to take my set back from then without the body replacement as they did not have the availability of the external body for whole month .(That's the reason I got).
Fake and duplicate (Near -Original copies) of this external body are available in market but i don't want to risk my phone usage experience and ease by buying those. Then, I do not know what to do now and whom to approach as nokia care centers dont even bother answering there customer care phones in Noida.
My experience with Nokia I would say is - Phones - Good .... Service and Support - Very Very Poor.
This forum would probably be my last try to attract attention from any Nokia people or anyone who can help me out on this. Any suggestions from users are welcome. Please help asap.
Thanks
Akshit Bajaj
#: +91 -9717097722

I agree dude, Nokia service too bad...
Do you know once a reporter asked Toyota person "I can see Maruti service stations everywhere, but no Toyota's, is this is what is your after sale service?"
Toyota person replies saying "they need service for their cars after sales, but we do not need to, you do not see any broke down Toyota"
Just see number of Nokia care centers getting opened all over India. (But really the way Nokia Care Centre people behaves is pathetic they do not even know how phone behaves and what actually the phone got).
One of NCC's girl say's do factory reset your phone will be fine, he asks what does my contents she says it is intact, only if you give to us then your contacts will be vanished lol
N97 Black India
Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

Behaviour & service of Nokia Care Centers

Hi,
How are u ? I recently bought Nokia 6233 music edition phone Warrenty Ref. no. APAINY065420469 it started giving problem when I chose video(3gp or mp4) as ring tone. The people who are calling me,& when I answer them, they can`t hear me but I can hear them! Anything else is normal. Can anybody HELP me???. I already tried reinstalling nokia software v4.91 available on nokia product update site but not of any help, same problem continues.I also went to Nokia Care Centre (Solectron Centum Electronics Limited) in my area Gurgaon Haryana, India,today i.e. 16/02/2007 at about 3:00 pm but the response I got, was not satisfactory one. they told me if it is a software problem you will get back this in max. 2 - 3 hours. They also let me know the site where I can check status that never worked. Then I called up nokia Careline contact number given at the bottom of invoice copy. They told me that they have no information about my set & asked me to contact local Nokia Care again for status which I did, The person who picked up the phone took my details and told me that nobody is there Pl. call after 20 min which I did then also nobody turned up on the phone. The same person who picked up phone earlier told me that he has collected the information that you need to contact us on Monday morning at about 11:00 AM to know whether your set will be rectified here or will go to Delhi.
Pl. tell me, this is the way your nokia care center make customer Roam about. Why, they don't at the very moment tell me that it will take this much of time and they are not even sure about the problem I told them. Can't understand why u people cannot recruit people who has proper knowledge about set. Pl. take this matter seriously as people trust nokia for quality and service but this is the second instance that had happened with me. Also if you can upgrade your Nokia Care Center with proper tools & technicality required to solve the problem & not make a mess of everything. kindly treat this on urgent basis as I will be without my cell which is my single point of contact at this moment & could hamper my job as I am IT professional needs to have cellphone on 24 hours, any emergency.
Also one more thing kindly update your site as there is no support for Nokia 6233 Music Edition
Harish Bajaj
Sr. Exchange System Administrator
CSC, India
EDIT: removed IMEI and personal details
Message Edited by ajak on 19-Feb-2007
11:30 AM

I agree dude, Nokia service too bad...
Do you know once a reporter asked Toyota person "I can see Maruti service stations everywhere, but no Toyota's, is this is what is your after sale service?"
Toyota person replies saying "they need service for their cars after sales, but we do not need to, you do not see any broke down Toyota"
Just see number of Nokia care centers getting opened all over India. (But really the way Nokia Care Centre people behaves is pathetic they do not even know how phone behaves and what actually the phone got).
One of NCC's girl say's do factory reset your phone will be fine, he asks what does my contents she says it is intact, only if you give to us then your contacts will be vanished lol
N97 Black India
Attending Nokia Discussion has become new hobby, Thanks to Nokia... for having so many bugs

Can Care Centre install another language into 5800...

My phone is purchased in Malaysia, and I'm using original firmware which only support input in Malaysian language, Indonesian language, English and Simplified Chinese.
I wish I can TYPE Traditional Chinese (Hong Kong) on my phone (it's able to display both traditional & simplified Chinese, actually I can also input Traditional Chinese by handwriting but I found that typing is easier to me than handwritting)
So can anyone tell me if I can ask the Nokia Care Centre to install language pack into my phone so that I will be able to do so?
Great thanks!!!!!!!!!!!
p/s I prefer to input by stroke, not pinyin, and I want Chinese (Hong Kong), not Chinese (Taiwan)^_^
Solved!
Go to Solution.

Care center can install language packs.. but it may be related to the regiononly..Also there may be a cost involved.. and the worst thing is any firmware update will remove it...
--------------------------------------------------------------------------------------------------------------------------------------------------------If you find this helpful, pl. hit the White Star in Green Box...

Dust under screen of E71. Do Nokia care points eve...

Ok people bit of a moan really, which I need to get off my chest. I have taken 2 handsets to a Nokia care point and both times I have just walked out p****d off. This time I had an E71. It has a load of dust under the screen in the top left corner and also dust on the camera lens. When you activate the camera there is a black smudge in the top left of the picture. To be honest I noticed the dust after the first month but managed to ignore it. It has now got very bad and realising dust was on the camera lens was the last straw. The phone is under a year old by 3 months. It is in very good condition as I look after my phones, screen protectors etc and has the latest firmware on, version 400.
Now I emailed Nokia asking the best cause of action. I got this response:
"Thank you for contacting Nokia Care.
Sorry to hear that your E71 has a dust inside the screen. As much as we want to help you have a new replacement unit, we are not authorised to do so. We strongly suggest you to send your device on our respected Nokia Care Points. Please be advised that all assessments and repair services on our products are carried out at the Nokia Care Points. A qualified technician will assess your handset and repair it. The phone will be covered under warranty provided you have your original proof of purchase and all standard warranty conditions are met."
Note the last bit as it will be important. I took the phone today and the bloke told me there would be a £45-50 charge to have the phone cleaned, which to be honest I really don't want as I'm guessing the same will happen again a month later. I've read people having exactly the same issue on this forum. Plus there is no way I'm paying that amount of money. Didn't even ask for proof of purchase by the way.
I then took it to my mobile provider shop where it has now been sent away for free. I thought I may as well. They told me they may replace the handset, which to be honest I hope they do.
Has anyone had this level of 'help' through Nokia care points? I just think it's disgusting. What's the point of these '2 year' warranties that Nokia offer with their phones when all the Nokia care points want is money from you!!
Any way rant over. I just hope my phone doesn't come back in worse condition than what I sent it off in, since there was not a scratch on it, just a lot of dust :-/
Ben

send it to a nokia care centre dont attempt yourself it will void warranty if this shop is an official nokia store they will send it an official nokia centre
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Where are care centre location

where are care nokia care centre located in kenya show city or town
Solved!
Go to Solution.

Thats because not all places will have a Care Centre. Your best bet is in Nairobi it seems..as seen HERE

Nokia Care Center will not accept my N97

I purchased my N97 at the Nokia flagship store in Hong Kong while there on vacation. I am now living in the Netherlands. I emailed the Nokia customer care center to tell them about my faulty GPS. They told me to send the phone to one of their care centers because "N97 integrated GPS receiver is having some issues pickling up GPS signals. Before doing this method, we suggest that you provide us first with the IMEI or the serial number of your device." I emailed them my serial number, but they sent me an email reply saying that I need to send the phone to a Nokia Care Center in Hong Kong.
Besides complaining and arguing with them by email, does anyone have any suggestions on how I can get a Nokia Care Center here in Europe to take a look at my phone? Am I being too unreasonable to expect that my N97 can be repaired regardless of where I am in the world?

Hi, I have some sympathy for you, and morally I think they should (and if you walked into a Nokia care centre you may get a little joy face to face) However legally the response , I believe, is correct. I work in the motor trade, and many car warranties are region specific, you may get a 3 year warranty with a car, of which the first year may be pan-european but the second and third may be UK only (I live in england), the same car sold in europe may get only a one or two year warranty, and if that car were imported from outside the EU (say Australia or USA)then it would have no warranty whatsoever in the UK or mainland Europe, simply because many products are 'region specific' and so the warranty covers the area they were built for.
Hope you get some joy, and at least you can post a phone, a car, refridgerator or washing machine would be more problamatic. I would contact Nokia direct and see if they would provide you with some 'Good Will ' unfortunately this is not the place to seek help on this matter
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Does replace phone from nokia care is brand new ph...

HI,
I was facing a problem in my nokia lumia 820.and for that I have submited my phone to nokia care center.after a long try they decided to replace my pohone.but I search on internet about replacement of nokia phone ,and as per that i found that they provide the refurbished  phone,not a brand new seal packed phone.
so any one know about exact process of replacement.
and what is the difrance between the refurbished  phone and new seal packed phone.
please sugest me.beacuse my phone is just 3 months old and i want new phone,I didnt pay for any refurbished  or any kind of repaired phone,It is like a buy a second hand phone.
Thanks
Tushar

tpalekar wrote:
HI,
I was facing a problem in my nokia lumia 820.and for that I have submited my phone to nokia care center.after a long try they decided to replace my pohone.but I search on internet about replacement of nokia phone ,and as per that i found that they provide the refurbished  phone,not a brand new seal packed phone.
so any one know about exact process of replacement.
and what is the difrance between the refurbished  phone and new seal packed phone.
please sugest me.beacuse my phone is just 3 months old and i want new phone,I didnt pay for any refurbished  or any kind of repaired phone,It is like a buy a second hand phone.
Thanks
Tushar
your problem it's same as me, my lumia 720 now it's been 15 days at nokia care centre Indonesia, has been used it for 2.5 months and they didn't gave me any replacement, lucky for you got replacement so it doesnt disturb your daily activity.
For me using back my Nokia E-71, and tired waiting when my phone finished, such a waste money.
Dear Moderator feel free to remove this post, thanks.

Worst customer care centre of Nokia is in noida Se...

My name is rajendra Singh and I have nokia 5800 xm.
I want to say that I had very bad experience with Nokia service centres at Noida.
The service centre located at sec-2 Noida is the worst centre of Nokia.
My phone has some network poblem so today I went to centre I show my phone there and without checking any parts They told me that your phone is liquid affected so your warranty has over and you have to pay money. I told them please check and show me where is liquid but they denied and told me to submitted money I went to owner of service centre and he told me same .A person in the center told me that they do it regularity and asked money from the customer even phone is in wareenty.They have disgusting service and just making money ,
Whenever you go center they always say that your phone is liquid affected and your wareenty is over and you have to pay charge.
Now I feel that I have wasted my rs 15000 to buy nokia phone .
Please do something someone.
this Service center is just making money and 90% customer are not happy with their service.
Please somebody take action against them.
Rajendra Singh
Noida
I am waiting.
Please give me some feedback .
MODERATORS NOTE: Phone number has been removed. Sharing of personal information is not allowed on the forums. Please do not share sensitive or personal information as it could threaten your personal security.

mr singh forgive me but your whole story lack conviction
it seems to me that as the service centre did not do your bidding u r out agaist them
btw u have not clearly mentioned when you bought this phone and whether warranty on it is stll valid SEEMS YOU HAVE VERY CONVENIENTLY SKIPPED THIS PART
i own an n8 and i went to a nokia service center regarding the headphones in the box
they checked the bill took a photocopy of it and promised me to replace the headphones
i got the replacement NO QUESTIONS ASKED
must say i saw a few customers asking them to do something ...when they were politely told that it is not poosible they just got angry and threathned to file complaints
it happens all the time...:

Be Very Careful When Choosing to use Nokia Care sy...

Up until the weekend of November 23rd, I had nothing but praise for Nokia after choosing their Nokia Lumia 720 Windows 8 Phone. I was wary of going with WP8 as it was less supported by third party software for apps compared with iOS and Android, but its functionality impressed me for its entry range standing as a model.
That weekend, after a series of Application and a phone update, the screen started experiencing issues with random movements of the screen making it unusable. Both soft resetting and resetting to factory defaults failed to resolve the issue, so on Monday November 25th, I contacted Nokia Care LIVE Chat via the support website to see if there was anything they could suggest to resolve the problem.
They advised me to take it to my locla registered Nokia Care Point, which was right near the train station I use to go to and from work, which I did the next day. Left the phone with them and was told to come back in an hour. I returned and they had managed to fix that issue, they had reloaded the phone's firmware and software to an "in the box" level, and for good measure replaced the screen and the speaker inside. I could not have been more happy with the service, it was quick and more then I could have hoped for.
Then sadly, during setting up the phone to use as it had been wiped, I noticed that the command buttons at the bottom of the phone were no longer lighting up as they had done before. I then noticed that the camera was not working, front or back, it was not being recognised by the phone and all I had was a back screen. I called the Nokia Care point and told them, they said no problem just bring it back and they will sort it. I did the next day, same thing, left the phone with them for an hour but this time, returned to the shop to be told "there is lots wrong with the phone, we need to send it back to Nokia and it could take one to two weeks to come back.
So my phone went in with one issue, not fixed 100%, returned to me broken and told "its all good" then within 24 hours my phone is made even more broken, so broken the registered and certified Nokia Care Point are unabe to correct the faults they made, and need to send it off for a full repair or replacement under the warranty.
Sounds simple doesnt it? I took in a faulty phone, whcih was then made even more faulty by the Nokia Care Point, so when I contacted Nokia Care by LIVE Chat to say that I was unhappy with losing my phone, which was under warranty, for up to two weeks because of a botched repair attempt by their own certified Care Point and asked if I could have a replacement.
Then it got really messy. Was told that even though its under warranty, no replacement could be issued until the main repair centre had assessed the phone, check to see if they coud repair it, now for a 3rd time in seven days, before a decision would be made about if a replacement was justified. Even though it was their own Care Point which broke the phone requiring them to look at it in the first place. I was told to give it 48hrs for them to recieve the phone, which I did and contacted them on the Friday only to be told that my phone had not reached them yet.
Monday comes and I get a phone call from the Nokia Care Complaints team, which my case and complaint had been forwarded onto, telling me that my phone has yet to be assessed by the engineers. So no work had been done on the phone at all, so no decision could be made about a replacement. Tuesday ( today ) I get another call and this time the phone has been looked at but apparantly they are now waiting for a part for the phone, with no eta of delivery time, I repeat my request to have a replacement phone, saying that it should not be me as the customer that has to keep being patient for Nokia Care to rectify an issue with my phone that they created in the first place and that the very least they can do is offer me a replacement so I can carry on as normal whilst they sort out how the repair went so wrong in the first place, aso that the compensation offer of a £10 Nokia Music voucher for a service that is already free to Lumia users and then the offer of a bluetooth headset which the 720 doesnt have was equally pointless and that they should do better. Was told they would put the request in but again cant make a promise it will happen.
An hour a go I took a phonecall from the Nokia Complaints team asking me, which is redundant as I have no choice in the matter, to give them 24-48 hrs for them to complete they investigation or review of my case, so thar brings it to the end of this week meaning any replacement or return of a refitted repaired phone wont happen till at least next week, taking it to two weeks of not having a working phone since taking it to them on the 26th November.
So far, I have never been made to feel more worthless and valueless as a customer by any company whose products or services I have used. From the point at which my phone was made even worse by a failed repair by a certified and registered Nokia Care point to the utter nonsense of endless Nokia Care Customer service which hides behind policies designed to protect Nokia rather then the customer when it comes to repairs and faults.
I am left with no faith in any part of the Nokia Care system from the Care Points, to the service you receive via LIVE Chat on the Nokia Support site to using their Twitter support via @Nokiahelps to even speaking with their non UK Call centres. I have no faith that I will get a replacement phone even though the phone will have had so many new parts it might as well have just replaced instead of multiple repair and software reloads in the two weeks the phone will be out of my posession (factoring in the next week as I dont expect to see it returned or replaced)
I say to anyone looking to use Nokia Care, which your phone still in warranty, especially in the UK, is to go through the network provider your contract is with rather then direct with Nokia Care. I have encountered nothing but poor service and atrocious customer care in every regards for a problem that was originally a fault due to software updates but led to the Care Point taking the phone apart and creating new faults, something which Nokia Care still wont accept is a viable reason to replace the phone.
If you do have your phone repaired in a Nokia Care Point, make sure you test every aspect of the phone before you leave, but I suggest sending back via your contract provider. I hope what I have been through and continue to go through with this experience of Nokia's idea of Care, is enough warning to others and that no one else suffers similar issues.
Regards
A No longer happy with Nokia Customer

Same here I have Lumia 920, 3 days after I bought it the device had an overheating problem and once the phone is off, I have to work hard to turn it on again, from soft resetting and hard resetting it After that I brought the phone to Nokia Care Center (I'm Indonesian by the way) in the NCC Branch in my province. 2 days after that, they told me that the problem was solved and asked me to take the phone. When I got there and the Costumer Service want to give me the phone, she try to turn on the phone, but she can't. She take the phone to a room (I don't know maybe it's the repairman room or whatever) and when she got out she told me that the problem is still exist and they will brought my phone to the NCC Center in other province. I have to wait for 2 weeks. Can you believe it? 2 weeks WITHOUT ANY PHONE? I have to buy another low-end phone that time.
After that the phone back to normal, But Then another problem come, after update my phone to Amber, my phone can't use Nokia Pro Cam (at that time, before Nokia Camera out), Bing Vision, Maps, Glance Screen, Auto Rotate, and GAMES. at first I just have to restart the phone to turn it back, but then the problem is not solved after I restart, even then, I did a hard reset but the problem is still there. Last friday, I brought my phone to the Nokia Care Center, they asked to take it the next day, but AGAIN! The problem is not solved, and they said I have to wait until the newest software update to come so the problem can be solved. Today, still no news or information from them, I don't know if I can trust Nokia Care Center again after this
Regards
Another No longer happy with Nokia Customer

Complaint of nokia care centre in punjab india

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